Volkswagen Terms
What is the primary purpose of Active Hood?
Pedestrian Protection
I'm Just Looking
"Awesome, well my name's Pablo. Is the car for you? Great! Do you guys live around here? Oh that's a really nice area. Can I get you any water or coffee? Just let me know if you guys need anything else."
Have to see other vehicles/Don't want to make a bad decision
"Have you looked online at all/You guys looked online, you're smart people, you've done your research, this isn't anywhere near an impulsive decision. Is there anything on our vehicle that wasn't there that you think you could get somewhere else?" Then reassure: "'x' is reliable, we are reliable, 'x' is has these features, we have these features. You're getting everything you want. And if you like the price and you like the car, I believe this is the right one for you. It's 2020, they've mastered all of these cars. So what is there I can do to make a deal today?"
That's all I get for my trade in?
"I totally understand, but keep in mind that when we do take in a trade, we're taking a risk. We still have to bring it through the shop and do any necessary maintenance; oil changes, breaks, things like that." And if the car is over 100k miles: "We are not able to finance it. So we're going to have to sell it as a cash car if it passes our inspection, or we're going to have to send it to auction where we'd make about 'x' so we thought 'y' was a pretty fair offer. And after we take in your trade-in, after maintenance and everything, we're going to own it for about 'z.' And we typically like to make a little off of our trade ins. So that's where we're getting our number from." Offer any discounts if any.
I'm not looking to buy today
"Oh no worries I already sold a car today. Can I answer any questions for you?" Later on... "So when are you looking to buy?" Find out why. What's going to change in that timeframe? "Well we have great finance guys, do you mind if I try?"
Deal Breakers
"The dealership can add what you'd like" and/or "If I find this same car with 'xyz' you'd take it, right?"
Golf
-Compact
Jetta
-Compact Sedan
Tiguan
-Crossover
Arteon
-Premium Sport Sedan
Atlas
-SUV
Passat
-Sedan
Engine standard on most Volkswagens
2.0 liter 4 cylinder engine
How many lbs-ft of torque does the 2.0 TSI Engine produce?
258 lbs-ft
How much horsepower does the 2.0 TSI Engine produce?
268hp
Other engine option found on Atlas
6 cylinder, usually a straight six.
What is the B-Cycle engine?
A 2.0-L engine that VW said has the power of the 1.8-L TSI it replaces, but roughly 8% better fuel economy—generating efficiency one might expect from a smaller 1.4-L engine.
What are the only vehicles to use the B-Cycle engine?
Beetle, Passat, and Tiguan.
ACC (Adaptive Cruise Control)
Does not maintain consistent following distance. It maintains a constant following interval depending on speed.
Insulation is flame retardant. T/F
F. Insulation is for sound deafening only.
Payment is too high
Focus on the difference between the prices. Build value on the difference. "You're a smart guy. You know when you walk in here that the payment is going to go up a little bit. But you're going up in car. You're getting out of your car and financing not only this car, you're financing your taxes, tag, everything. So the payment is obviously going to go up a little, but can we still try to make the deal?"
Financing
Getting a loan from the bank
The main strength of the B-Cycle TSI engine
Its ability to provide full power when the driver wants it, but also provide better fuel economy when cruising or coasting.
Price is too high
Look at the numbers and nod your head. "Have you guys seen this vehicle anywhere else for a lower price? Is that why you're saying it's too much? Maybe we're on the wrong vehicle" PULL THEM AWAY FROM THE VEHICLE 1) Take a look at a different trim/new car or 2) They're not on the wrong car. "Well it's better to pay a little bit more for a car with all the features you love than paying a little bit less and being unhappy down the road."
Car Net Features
Only available on 2020+ models
Hydraulic Break Assist
Pushes maximum brake pressure in extreme braking situations even if the driver doesn't push the pedal all the way down.
Discounts
Reductions from list price. Offered by the dealership.
MEB
Refers to the modular architecture technology found in VWs
Rebates
Refunds paid to consumers after a purchase. Offered by the manufacturer.
What does the 2019 Jetta Cold Weather Package include?
Remote start, heated steering wheel, heated wiper area on lower windshield.
Your customer wants a 2019 Arteon equipped with panoramic sunroof, remote start, and the Volkswagen Digital Cockpit. Which is the least expensive trim that meets all of your customer's needs?
SEL
Dynamic Chassis Control
Slider controls allow the driver to alter the standard driving modes.
All weather lights
Static cornering lights on both sides are activated, increasing visibility along the edges of the road.
4Motion or AWD vehicles can never be towed. T/F
T
Rear and Front monitoring assists are not designed to detect people. T/F
T
Remote lock/unlock is available in every 2020 VW. T/F
T
The Remote Access Services within the Car-Net mobile app is free for 5 years. T/F
T
The VW Media Control App cannot be used to connect to the internet. T/F
T
What should you remember when flat towing a front wheel VW?
The 30/30 rule. Front wheel drive vehicles can be pulled on a dolly when venturing more than 30 miles and/or faster than 30 mph.
Which transmissions are available on the 2019 GLI?
The 6-speed manual and 7-speed DSG transmissions
Honda CRV, Nissan Rogue, Chevy Equinox
Tiguan competitors
ID.Buzz
VWs electric bus. Expected to go in to production in 2022.
