WB

A Six Sigma level is calculated by which of the following equations:

(Opportunities - Defects) / Opportunities * 100

What year was Six Sigma first conceived and developed?

1986

Sort, Straighten, Shine, Standardize, Sustain

5 S's

What is TRIZ method

A problem solving method

Explain FMEA in six sigma belt?

FMEA is a spreadsheet data of risk factor of a working process to help the team.

What is Ppk in six sigma belt?

This is the index of the performance of a process.

TQM

Total Quality Management

Which of the following is NOT an end goal of BOTH quality improvement programs and continuous process improvement>

achieving a specific set goal

PDCA Cycle theory

improvement comes when you recognize there is a need for change and make a plan to create improvement. Next, test improvements then act on improvements to bring into production

Errors and costs ____ as sigma levels ____

increase, decrease

Which of the following is NOT a key element of TQM (Total Quality Management) initiatives?

ingenuity

What are the main variations of six sigma?

mean, median, range and mode.

In the Six Sigma "DMAIC" improvement framework, the letter "M" stands for:

measure

The stage where the starting point metrics are recorded to baseline the current performance level

measure

The Six Sigma process improvement method should be chosen when:

solving complex problems

Which of the following is NOT a similarity between Lean and Six Sigma concepts?

they both seek to increase instances of waste within an organization

Jumpstart is a fast-paces method for identifying problems and solutions in a single session that can be used within other methods such as Rummler-Brache, Scrum, and TQM

true

Lean principles often go hand in hand with Six Sigma principles

true

Technical requirements need to be determined to build the House of Quality

true

The first question one must ask during concept development is : What is the product (good or service) intended to do?

true

The fourth phase focuses on fully understanding the top causes identified in the Analyze phase, with the intent of either controlling or eliminating those causes to achieve breakthrough performance. The overall theme for the improve phase is process redesign -> improve

true

The idea behind Six Sigma is to minimize defects in production through continuous improvements of the process

true

The improve phase focuses on fully understanding the top causes identified in the analyze phase

true

While withdrawing money at the ATM, the customer enters the amount to be withdrawn on the ATM keypad. What type of activity is this?

value adding

According to the TQM mentality, the entire organization is only as strong as the ____ element

weakest

Values of inches, time, and miles per gallon normally would be described as: 1. Variable 2. Continuous 3. Measurable 4. Discrete

1, 2, 3 only

Arrange the following Lean Six Sigma roles in the right sequence in terms of "increasing levels of competency" 1. Green Belt 2. Master Black Belt 3. Black Belt 4. Yellow Belt

1-4-3-2

Lean Six Sigma process

1. Defining customer values 2. Identifying the value stream for customer needs and desires 3. Identifying waste in the process 4. Creation of continuous process flow 5. Continually working to reduce the # of steps and time it takes to reach customer satisfaction

Six Sigma level implies a defect rate of:

3.4 DPMO

What is an OC Curve in sampling process?

A diagram representing the probability of acceptance for a lot.

Which of the following statement is correct about Project Charter?

A full information book on the project

What should be the main characteristic of a process to achieve a six sigma?

A process should not produce more than 3.4 defects in a million, to achieve the six sigma.

What do you understand by cellular manufacturing in Six Sigma?

A smaller task within a larger task of manufacturing is known as cellular manufacturing

What do you understand by cellular manufacturing in six sigma?

A smaller task within a larger task of manufacturing is known as cellular manufacturing.

Which of the following is NOT a component of Six Sigma Yellow Belt Training

Advanced Project and Team Management Skills

EWMA (Exponentially Weighted Moving Average) Chart

An Exponentially Weighted Moving Average Chart is a control chart which monitors any business's entire history of output It uses variables or attributes - type data.

The data that can be counted only in whole numbers is called what?

Attribute Data

Which of the following is NOT a continuous process improvement technique?

BPR (Business Process Reengineering)

Who introduced Six Sigma Belt?

Bill Smith in 1986

Leads a team during a six sigma project

Black Belt

What is brainstorming in six sigma belt?

Brain Storming in six sigma is used as a process to create an extraordinary idea within a short period of time to solve any problem. Or it can be called as quick problem-solving method.

What is the use of ANOVA in Six Sigmas? A. ANOVA is a method of calculation. B. It determines the means of various continuous data. C. Both of the above. D. None of the above.

C. Both of the above.

Scrum is used: A. when teams want to create new technical products B. when teams want to integrate new developments on existing products within a short time frame C. all of the above D. none of the above

C. all of the above

The chart is used for rearrangement of time, when any change is detected in a process.

CUSUM Chart.

A senior executive within the organization whose role is sponsoring specific projects

Champion

What do you understand about COPQ in six sigma?

Cost of Poor Quality is the cost caused through producing defects

What does Cpk means in six sigma belt?

Cpk is the process Capability Index, which indicates the fulfillment of any process's specied limits.

When prioritizing Six Sigma projects within an organization: A. The project with the statistically lowest sigma level should always be prioritized B. The project with the highest potential cost savings should always be prioritized C. The project with the highest potential customer satisfaction increase should always be prioritized D. All of the above should be considered and statistically researched before choosing the best option for the organization at hand

D. All of the above should be considered and statistically researched before choosing the best option for the organization at hand

What does the Value Stream mean? A. is the sequence of all items, events, and people required to produce an end result B. is used to identify areas of concern, waste, and improvement C. Neither A nor B D. Both A and B

D. Both A and B

A process that performs at a 6 sigma level: A. is considered statistically 'perfect' B. has 3.4 defects per million opportunities C. operates at a 99.99966% accuracy D. all of the above

D. all of the above

The grand average of the subgroup averages is known as: A. X-bar bar B. X-double bar C. grand average D. all of the above

D. all of the above

Used when developing new processes

DMADV

Every Six Sigma project will follow the same process in the systematic and uniform method known as

DMAIC

Used to improve processes that already exist

DMAIC

The following process improvement methodologies are used in many healthcare facilities:

DMAIC PDCA LEAN

What is six sigma DMAIC?

DMAIC is the 5 step quality initiative of six sigma, as Define, Measure, Analyze, Improve, & Control

Six Sigma Teams use the ___ method when improving a product or process that already exists, and the ____ method when developing a new product or process

DMAIC, DMADV

Which of the following is used to select the process of sampling plan?

DODGE ROMIG Table.

DODGE ROMIG Table.

DODGE-ROMIG table is used for the purpose of selecting plans for sampling process

AOQL & LTPD

DODGE-ROMIG table uses AOQL & LTPD measures for selecting plans.

The first stage sets the context within which the Six Sigma project is performed

Define

DMADV

Define, Measure, Analyze, Design, Verify

DMAIC

Define, Measure, Analyze, Improve, Control

What does DFSS stand for?

Design for Six Sigma

TQM Key Elements

Ethics, integrity, trust, training, teamwork, leadership, recognition, communication

Which of the following methods seeks to effect positive change in processes and organizations using a set of practical tools to address business issues and process problems? A. BPR (Business Process Reengineering) B. TQM (Total Quality Management) C. Rummler-Brache D. Six Sigma Methodologies E. Lean F. This statement can apply to more than one of the above

F. This statement can apply to more than one of the above

Six Sigma: A. ultimately reduces process costs B. decreases customer satisfaction C. is a methodology for process improvement D. is a statistical concept that seeks to find variation in processes E. all of the above F. some of the above

F. some of the above

When to use Six Sigma

Facing the unknown, Problems are widespread and not defined, Solving complex problems, Costs are closely tied to the processes

FMEA is a tool in six sigma, which is:

Failure Mode Effect analysis is a tool to measure the risk of a process or a system failing to produce as per the requirement and then working on the problem to overcome

What is fish bone/ishikawa diagram?

Fish Bone is the process of begetting the potential cause of a problem, according to which we can reach at the root of the problem.

What is flowcharting in sigma belt?

Flowcharting is used as a diagram, which displays the steps sequentially of any process or workflow.

What is process report?

Following a Belt Curve Distribution, process report shows the capability of any process

Which of the following Belt Levels usually require a Six Sigma Project be completed before a Six Sigma Certification is awarded? A. White B. Yellow C. Green D. Black E. Master Black F. none of the above G. all of the above H. some of the above

H. some of the above

Jidoka implementation

Identifying defects in the production line and stopping production immediately to identify problem and find solution instead of tracing back errors to a source

TQM benefits

Improved employee engagement/morale, Reduction in production/product costs, Decreased cycle times, More satisfied customers

Which of the following shows phases of the Rummler-Brache Method in the correct order?

Improvement planning, Definition, Analysis and design, Implementation, Management of process

Which company registered six sigma belt as trademark ?

In December 28, 1993 Motorola

Errors and costs exponentially _____ as Sigma level _____

Increase, decrease

What is standard deviation?

It is a measuring process to measuring the average spread of data

What is the Pareto principle?

It is the 80/20 rules in six sigma belt, in most of the cases, 20% of the effect comes from the 80% of the causes.

Why Pareto chart is important in six sigma?

It represent a company which subject is extra focused and which subject need to be focused more 80/20 theory

Which of the following is true about Shewhart Chart?

It shows whether the process of a business is reliable or not.

The core idea is to maximize customer value while minimizing waste

LEAN

Which of the following statement is true about LTPD (Lot Tolerance Percent Defective)?

LTPD is the lowest quality of any product that can be accepted.

Form, Storm, Norm, Perform, these are the stages of:

Likely phases a team goes through.

Lot Tolerance Percent Defective

Lot Tolerance Percent Defective is the lowest quality of any product that can be accepted while sampling. It has a 10% chance of being accepted.

MSA (Measurement System Analysis)

Measurement System Analysis is the process of verifying or properly analyzing the data collected from measurement and inspection of various companies.

Which among the following facts is/are true about Ordinal Scale?

Measurement scale listing names in order Opposite of Nominal scale

Which of the following is considered the father of Six Sigma?

Mikel Harry

What do you understand by Mura in Six Sigma?

Mura is the term of waste

Order the correct steps of the Demming Cycle

Plan, Do, Check, Act

PDCA

Plan, Do, Check, Act

Jidoka

Principle that creates control of defects inside a business process

Process Capability Index (PCI)

Process Capability index shows the capability of a process that it can produce sufficiently as per the requirements within the limited time.

Which of the following is correct about Product Report?

Product Report is a discrete data consisting with performance metrics of any process

The postgame

Quality assurance, testing, and change management procedures

What is regression?

Regression is used for establishing the relationship between input and output variables.

What reduces processing time, opportunities for errors, and overall cost?

Removing waste items, actions, and people that are unnecessary to the outcome of a process

Who can have an impact on the success of a healthcare facility

Senior Administrator Hospital Staff Department Heads

Which of the following is true about Simple Random Sampling?

Simple random sampling is a method of choosing samples randomly from an infinite population.

Which of the following is NOT a common misconception of the Six Sigma Methodology?

Six Sigma aims to reduce defects in hopes of increasing profitability

The game

Teams develop products via programming sprints. Sprints are smaller phases of development that are completed in sequence then reviewed/validated before moving onto next sprint

What is a hypothesis test

Test of method efficiency and effects

What is the 1.5 sigma shift?

The 1.5 sigma shift is the process of collecting data of every cycle for identifying difference.

What is the main objective of the Kano Model?

The Kano Model is made to help a team to fulfill the three stage need of customer by the voice of customer.

What is the method of ACCEPTANCE SAMPLING used for?

The method includes acceptance and rejection of products by inspection.

Scrum phases:

The pregame The game The postgame

Which of the following facts are true about X-bar and R charts?

These are the two charts of monitoring the behavior and the outcome of any process.

Which of the following is true about Nominal scale?

This a measurement scale which lists names in alphabetical order.

What is a Hypothesis test?

This a test of method efficiency and effects

What is an Activity Network Diagram in six sigma?

This diagram shows the farthest and closest expected time of completion of a project.

Which of the following is / are true about Chi-Square Test?

This is a part of Statistical tests.

What is TRIZ Method?

This is a problem solving method.

Which of the following statement is correct about Project Charter?

This is the full information book of a project.

Which of the following is the main feature of MSA (Measurement System Analysis)?

This is the method of analyzing accurate measurement system

What is Inferential Statistics in six sigma?

This is the method of determining process capabilities.

Which of the following is correct about DMADV?

This is the method of making a new process of business.

Which of the following is true about QFD (Quality function Deployment)?

This is the process of planning for products and services.

What is the main objective of the Kano model

To help a team for satisfying the customer's need

The Motorola Company is credited with the origin of the Six Sigma Methodology

True

The statistical difference between a process operating at a 5 sigma level and a process operating at a 6 sigma level is markedly different when it comes to the number of defects present

True

Which of the following correctly orders the Six Sigma Certification levels from lowest to highest?

White, Yellow, Green, Black, Master Black

A Six Sigma ____ is typically a subject-matter expert in a particular subject being reviewed within the Six Sigma project

Yellow belt

What is used for large number of samples

Z score table

In Six Sigma, the word defect means?

a product or service transaction not meeting specifications

Who is made six sigma belt central to his business strategy?

ack welch of General Electric, made it central to his business strategy in 1995.

The pregame

analyze available data, create concept for new product or upgrade

What do data driven processes mean?

are based on statistical data, measurement and metrics

Six Sigma focuses on:

breakthrough improvement

An organization that fully adopts the Six Sigma methodology:

continuously measures and improves processes indefinitely

What decreases as sigma level increases?

cost and cycle time

If quality of a process _____, as it approaches 3 Sigma, the costs associated with errors _____ substantially

decrease, increase

Which of the following is an important belief and philosophy as defined by Six Sigma?

defects cost money

Which of the following is NOT an example of a common challenge of the Six Sigma Methodology within an organization?

excess resources

Beta test is the act of implementing a new idea, system, or product on a large scale, controlled environment within the entire organization

false

Quality Function Deployment (QFD) was developed at Motorola as part of their Six Sigma methodology

false

Six Sigma represents a quality level of 3.4 defects per thousand

false

The perfection level of Six Sigma is 99.38%

false

The voice of the designer is the primary input to the quality function deployment process

false

What is the aim of the Six Sigma Methodology when it comes to percentages

improve all business processes to the 99.99966%