Web Chat Basics

2What does customer timeout do? A.Ends the chat when the agent doesn't respond in a set number of seconds B.Cancels the chat request when the customer has been waiting for a set number of seconds C.Lets the agent set a timer for the customer to respond before the chat ends D.Ends the chat when the customer doesn't respond in a set number of seconds

D.Ends the chat when the customer doesn't respond in a set number of seconds

1What can you set up to provide support agents with standardized messages that they can use during a chat? A.Quick Text B.Proactive chat invitations C.Sneak peek D.Fill in pre-chat fields

A.Quick Text

3What is an example of the criteria you can set to display a proactive chat invitation? A.The customer clicks the icon on your website. B.The customer moves their mouse toward the Close button on their browser. C.The customer circles their mouse around an item on the page that they want to ask an agent about. D.The agent watches the customer's screen and manually sends an invitation.

B.The customer moves their mouse toward the Close button on their browser

4When can the customer see their place in line with queue position? A.Before they request the chat, so they know if they have to wait B.While they wait for an agent to accept their chat request C.During the chat, when the customer clicks the Display Queue button D.During the chat, when the agent clicks away to help other customers

B.While they wait for an agent to accept their chat request