Week 1 - Introduction to Organizational Behavior
What are organizational citizenship behaviors?
Extra work that people are willing to do. This is important when it comes to organizational effectiveness
What is intuition?
Intuition is an instinctive feeling that is not supported by research
What is systematic study?
Looking at relationships, attempting to attribute causes and effects, and drawing conclusions based on scientific evidence
The ___ level of analysis focuses on: 1. group processes 2. group decision making processes 3. communication 4. conflict and 5. conformity
The group level of analysis
What is the third level of analysis?
The organization or systems level of analysis
The second level of analysis is the _____ level of analysis
The second level of analysis is the group level of analysis
What is the technical skillset and what managers need it most?
The technical skillset = the job-specific knowledge required to perform an organizational role. Lower-level managers use these skills more
Systematic study and evidence based management contribute to _______
They both contribute to intuition
True or False: The two parts of the study of management are macro and micro.
True
True or False: Even if we know that two people will act differently depending on the individual and the context, we can explain organizational behavior. .
True! With a few, simple and universal principles to explain organizational behavior
What are some challenges and opportunities for organizational behavior besides finding ways to help organizations achieve goals?
Understand how the three levels of analysis affect work behaviors which will maybe help change one or more to increase the effectiveness of the organization, individuals and groups
Define organizational behavior
a field of study that investigates the impact individuals, groups, and structures have on behavior within organizations in order to apply the knowledge to improve the effectiveness of the organization
What are human skills/interpersonal skills?
ability to understand, alter, lead and control behavior of others and groups.
Who works on cultures and environments that have helped us understand different peoples' values in different countries and organizations?
anthropologists
This is the study of societies to learn about human beings and their activities.
anthropology
What is evidence-based management?
basing managerial decisions on the scientific evidence
Describe the contributions of social psychology
behavioral change, attitude change, communication, group processes, group decision making, communication, power, conflict, intergroup behavior
Describe the contributions of sociology
communication, power, conflict, intergroup behavior, formal organization theory, organizational technology, organizational change, and organizational culture
Describe the contributions of anthropology
comparative values/attitudes, cross-cultural analysis, organizational culture/environment and power
This is a critical skillset for top level managers
conceptual skillset because their time is spent on planning and strategy
What skillset is this? Ability to analyze and diagnose, distinguish between cause and effect, understand relationships to understand how one component is related to another
conceptual skillset that is needed by top level managers
What are the two complementary approaches to systematic study?
evidence based management and intuition
The study of organizational behavior helps in the development of which of the three managerial skillsets?
human/interpersonal skillset; middle level managers need this the most.
How does organizational behavior help managers?
improve, enhance or change work behaviors so that individuals groups and the whole organization can reach their objectives and increases organizational effectiveness
The ____ level of analysis focuses on things such as: - personality - values - moods - emotions - individual decision making processes - performance appraisal - perception - learning - needs and motivational forces - attitude measurements - work design - leadership effectiveness - ethical behavior - job stress
individual
What are the three levels of analysis that organizational behavior investigates?
individuals, groups and structure
Describe the contributions of psychology
learning, motivation, personality, emotions, perception, training, leadership effectiveness, job satisfaction, individual decision making, performance approval, attitude measurement, employee selection, work design, and work stress
The ____ level of analysis focuses on: - organizational culture, i.e. top down approach - organizational climate, i.e. bottom up approach - organizational environment - power dynamics - organizational change - corporate social responsibility -
organization
____ ____ is an applied behavioral science that draws from multiple behavioral sciences
organizational behavior
What does the micro part focus on?
organizational behavior and human resource management
This is a science that seeks to measure, explain, and sometimes change the behavior the behavior of humans and other animals
psychology
Where does the individual level of analysis draw from?
psychology
_______ seeks to measure, explain and sometimes change the behavior of individuals
psychology
What behavioral sciences contribute to organizational behavior ?
psychology, social psychology, sociology and anthropology
Name the branch of psychology that draws from both psychology and sociology.
social psychology
This is an area of psychology that blends concepts from psychology and sociology to focus on the influence of people on one another
social psychology
In examining the group level of analysis, organizational behavior draws from what two behavioral sciences?
social psychology and sociology
Organizational behavior draws from what two sciences?
sociology and anthropology
This is the study of people in relation to their social environment
sociology, which translates to studying group behavior in formal and complex organizations
What does the macro part focus on?
strategy, operational management and entrepreneurship
Fill in the blank: Behavior is generally predictable, and the ____ ____ of behavior is a means to making reasonably accurate predictions about people
systematic study
What organizational outcomes are studied in organizational behavior?
task performance, organization citizenship behaviors, withdrawal behaviors, productivity, job satisfaction, organizational commitment, and employee turnover
What are the three critical managerial skillsets?
technical skills, interpersonal skills aka organizational behavior, and conceptual skills
this course is meant to develop which skillset
the human/interpersonal skillset