Week 1 - Introduction to Organizational Behavior

What are organizational citizenship behaviors?

Extra work that people are willing to do. This is important when it comes to organizational effectiveness

What is intuition?

Intuition is an instinctive feeling that is not supported by research

What is systematic study?

Looking at relationships, attempting to attribute causes and effects, and drawing conclusions based on scientific evidence

The ___ level of analysis focuses on: 1. group processes 2. group decision making processes 3. communication 4. conflict and 5. conformity

The group level of analysis

What is the third level of analysis?

The organization or systems level of analysis

The second level of analysis is the _____ level of analysis

The second level of analysis is the group level of analysis

What is the technical skillset and what managers need it most?

The technical skillset = the job-specific knowledge required to perform an organizational role. Lower-level managers use these skills more

Systematic study and evidence based management contribute to _______

They both contribute to intuition

True or False: The two parts of the study of management are macro and micro.

True

True or False: Even if we know that two people will act differently depending on the individual and the context, we can explain organizational behavior. .

True! With a few, simple and universal principles to explain organizational behavior

What are some challenges and opportunities for organizational behavior besides finding ways to help organizations achieve goals?

Understand how the three levels of analysis affect work behaviors which will maybe help change one or more to increase the effectiveness of the organization, individuals and groups

Define organizational behavior

a field of study that investigates the impact individuals, groups, and structures have on behavior within organizations in order to apply the knowledge to improve the effectiveness of the organization

What are human skills/interpersonal skills?

ability to understand, alter, lead and control behavior of others and groups.

Who works on cultures and environments that have helped us understand different peoples' values in different countries and organizations?

anthropologists

This is the study of societies to learn about human beings and their activities.

anthropology

What is evidence-based management?

basing managerial decisions on the scientific evidence

Describe the contributions of social psychology

behavioral change, attitude change, communication, group processes, group decision making, communication, power, conflict, intergroup behavior

Describe the contributions of sociology

communication, power, conflict, intergroup behavior, formal organization theory, organizational technology, organizational change, and organizational culture

Describe the contributions of anthropology

comparative values/attitudes, cross-cultural analysis, organizational culture/environment and power

This is a critical skillset for top level managers

conceptual skillset because their time is spent on planning and strategy

What skillset is this? Ability to analyze and diagnose, distinguish between cause and effect, understand relationships to understand how one component is related to another

conceptual skillset that is needed by top level managers

What are the two complementary approaches to systematic study?

evidence based management and intuition

The study of organizational behavior helps in the development of which of the three managerial skillsets?

human/interpersonal skillset; middle level managers need this the most.

How does organizational behavior help managers?

improve, enhance or change work behaviors so that individuals groups and the whole organization can reach their objectives and increases organizational effectiveness

The ____ level of analysis focuses on things such as: - personality - values - moods - emotions - individual decision making processes - performance appraisal - perception - learning - needs and motivational forces - attitude measurements - work design - leadership effectiveness - ethical behavior - job stress

individual

What are the three levels of analysis that organizational behavior investigates?

individuals, groups and structure

Describe the contributions of psychology

learning, motivation, personality, emotions, perception, training, leadership effectiveness, job satisfaction, individual decision making, performance approval, attitude measurement, employee selection, work design, and work stress

The ____ level of analysis focuses on: - organizational culture, i.e. top down approach - organizational climate, i.e. bottom up approach - organizational environment - power dynamics - organizational change - corporate social responsibility -

organization

____ ____ is an applied behavioral science that draws from multiple behavioral sciences

organizational behavior

What does the micro part focus on?

organizational behavior and human resource management

This is a science that seeks to measure, explain, and sometimes change the behavior the behavior of humans and other animals

psychology

Where does the individual level of analysis draw from?

psychology

_______ seeks to measure, explain and sometimes change the behavior of individuals

psychology

What behavioral sciences contribute to organizational behavior ?

psychology, social psychology, sociology and anthropology

Name the branch of psychology that draws from both psychology and sociology.

social psychology

This is an area of psychology that blends concepts from psychology and sociology to focus on the influence of people on one another

social psychology

In examining the group level of analysis, organizational behavior draws from what two behavioral sciences?

social psychology and sociology

Organizational behavior draws from what two sciences?

sociology and anthropology

This is the study of people in relation to their social environment

sociology, which translates to studying group behavior in formal and complex organizations

What does the macro part focus on?

strategy, operational management and entrepreneurship

Fill in the blank: Behavior is generally predictable, and the ____ ____ of behavior is a means to making reasonably accurate predictions about people

systematic study

What organizational outcomes are studied in organizational behavior?

task performance, organization citizenship behaviors, withdrawal behaviors, productivity, job satisfaction, organizational commitment, and employee turnover

What are the three critical managerial skillsets?

technical skills, interpersonal skills aka organizational behavior, and conceptual skills

this course is meant to develop which skillset

the human/interpersonal skillset