Airline Definitions
RES connect (need help line)
Aphone number providing 24/7 assistance to customers at the airport during regular and irregular operations
Gateway City
A customers first point of arrival or last point of departure when traveling from one country to another
Outbound
A departing flight
Direct Flight
A flight that stops between customer"s board point and off point,...no change of aircraft
Flight coupon
A portion of a customer's travel ticket valid for travel between specified departure and arrival points
Schengen Agreement
Agreement that allows fee movement without Visa or passport control between select countries within Europe
Multi-airline partners
Airlines that allow skyMiles members to earn mileage or book award travel on their flights
Network
Allows sharing of resources and information among interconnected devices eg(computers, Deltamatic, printers)
Open Skies
An agreement between two countries allowing each other's flagship carriers to fly an unlimited number of flights between their countries
Codeshare
An agreement that allows one carrier to use its 2-character airline code to purchase and market seats aboard an aircraft operated by anther carrier
Alliance
An association of airlines to further the common interest of its members
Irregular Operations (IROP)
An unplanned disruption occurring within 24 hrs of a scheduled departure. 2 type: - Delay in scheduled departure or arrival -Flight cancellation or omission of a scheduled stop
Operating carrier
Codeshare partner whose aircraft is used for a flight
Sanctioned Countries
Countries designated by govt''s or regulatory agencies, to which travel and /or shipment of cargo are prohibited
Country of Commencement
Country from which travel on the first international sector takes place
CTO
City Ticket Office
General Sales Agents (GSA's)
GSA's are companies contracted by DL to handle Reservation Sales and CTO ticketing outside the U.S. where the cost of running a DL office may not be economically feasible
HVC
High Value Customer -BusinessElite -First and Business Class -SkyMiles Medallion members with Diamond, Platinum or Gold status -SkyTeam ElitePlus members
Direction of Travel
Fare application from the country of commencement on int'l travel
FAA
Federal Aviation Administration
FTO
Field Ticket office at an airport (ticket counter)
Queue
Files within Deltamatic where PNR's are stored for additional processing
DCC Delta Customer Commitment
Delta and Air Travel Association (ATA) voluntarily developed a joint customer service commitment which is composed of 12 components. This is part of Delta's continued commitment to its customers to enhance their travel experience by providing distinctive customer service.
Skymiles
Delta's loyalty program. Members are eligible for awards based on mileage accrual from transactions with Delta or one of our many program partners
Sky Club
Delta's premier airport lounges located in major cities around the world. Membership is required
ET
Electronic Ticket: Tickets generated electronically and stored in the computer. Customers receive a receipt and itinerary (usually via email)
Joint Venture
Long term agreement which follows carriers to jointly operate their business by coordinating operations and sharing revenues and costs. DL jas a Jint Venture with AF, KL and AZ
Segment
Part of a journey from passengers board point to off point. Each flight coupon represents a segment of a trip
PNR
Passenger Name Record
Traffic Rights
Permission granted by local govt's to carriers authorizing them to carry passengers between two cities or into a country's airspace.
Reconfirm
Recap and existing reservation
RES
Refers to a Reservation Sales Division
Kiosk
Self-Service device that allows passengers to check-in for flights, change seat assignments, perform upgrades, etc. They are a fast and easy alternative to long lines at the airport
Interline transfer
Transfer from the service of one carrier to the service of another carrier
TSA
Transportation Security Administration
Round Trip
Travel from origin to destination and return to the same origin point
One-Way
Travel from origin to destination with no return
Domestic travel
Travel within the same country
Record Locator
The six character confirmation code assigned to a PNR
Business Elite
our business class seating-- *available on almost all intercontinental routes *offers more leg room, privacy and storage *wide selection of personal entertainment options *depending upon route and aircraft flat-bed seats w/180 degree recline
Non Stop Flight
a flight that makes no stops from the customers board point to off point
HUB
an airport in which a specific ailine has a large concentration of flights. It also acts as a transfer point for many of the airlines passengers
Inbound
an arriving flight
Final destination
the city/airport on the itinerary where travel terminates
Online transfer
transfer from the service of one carrier to the service of the same carrier
Marketing Carrier
the non-operating carrier that puts its 2 character code on a partner's flight and sells the seat as its own
Route
the path a passenger takes including origin destination, and any connecting/transfer points
European Union (EU)
27 European countries: Austria, Belgium, Bulgaria, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungry, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malt, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, and the United Kingdom
Delta Mainline
Flights marketed and operated solely by Delta Airlines
Feeder Flights
Flights which operate into and out of a hub
Market
Origin and destination city pair
OA or OAl
Other airline
Triff
Published fares, rates, charges, and/or related conditions of a carrier
Book or Confirm
Reserve air space for a customer
Endorsement
Written authorization by which the value of a transportation document is transferred from one carrier to another. This authorization is givien by the carrier issuing the ticket to another carrier. Oral endorsements arenot acceptable.
TIMATIC
TIMATIC is a web-based travel document system providing information on entry and visa requirements for over 200 countries
Board Point
The departure airport
Itinerary
The part of the passenger reservation that outlines the route of travel
Round the world
a trip involving continuous eastbound or wetbound travel via both Atlantic and Pacific Oceans, connecting and returning to the same point
Connection
A change of flight numbers and planes
Buffer Zone
Areas of Canada and Mexico within 225 miles of the U.S. boarder
Antitrust Immunity
Immunity from antitrust laws granted by gov't agencies. Allows companies, such as airlines, to closely coordinate business activities. Activities can be pricing, flight schedules, sales efforts, etc.
Delta Shuttle
Operates hourly service between LGA (NY) to/from ODR (Chic) BOS & Ronald Reagan Nation (DCA) aimed primarily at the business traveler
Ergonomics
The applied science concerned with the proper design and arrangement of tools at a workstation.
Off point
The arrival City
Origin
The customer's first board point
DOT Dept of Transportaion
U.S. Federal agency that regulates airline travel for US-based airlines