Airline Definitions

RES connect (need help line)

Aphone number providing 24/7 assistance to customers at the airport during regular and irregular operations

Gateway City

A customers first point of arrival or last point of departure when traveling from one country to another

Outbound

A departing flight

Direct Flight

A flight that stops between customer"s board point and off point,...no change of aircraft

Flight coupon

A portion of a customer's travel ticket valid for travel between specified departure and arrival points

Schengen Agreement

Agreement that allows fee movement without Visa or passport control between select countries within Europe

Multi-airline partners

Airlines that allow skyMiles members to earn mileage or book award travel on their flights

Network

Allows sharing of resources and information among interconnected devices eg(computers, Deltamatic, printers)

Open Skies

An agreement between two countries allowing each other's flagship carriers to fly an unlimited number of flights between their countries

Codeshare

An agreement that allows one carrier to use its 2-character airline code to purchase and market seats aboard an aircraft operated by anther carrier

Alliance

An association of airlines to further the common interest of its members

Irregular Operations (IROP)

An unplanned disruption occurring within 24 hrs of a scheduled departure. 2 type: - Delay in scheduled departure or arrival -Flight cancellation or omission of a scheduled stop

Operating carrier

Codeshare partner whose aircraft is used for a flight

Sanctioned Countries

Countries designated by govt''s or regulatory agencies, to which travel and /or shipment of cargo are prohibited

Country of Commencement

Country from which travel on the first international sector takes place

CTO

City Ticket Office

General Sales Agents (GSA's)

GSA's are companies contracted by DL to handle Reservation Sales and CTO ticketing outside the U.S. where the cost of running a DL office may not be economically feasible

HVC

High Value Customer -BusinessElite -First and Business Class -SkyMiles Medallion members with Diamond, Platinum or Gold status -SkyTeam ElitePlus members

Direction of Travel

Fare application from the country of commencement on int'l travel

FAA

Federal Aviation Administration

FTO

Field Ticket office at an airport (ticket counter)

Queue

Files within Deltamatic where PNR's are stored for additional processing

DCC Delta Customer Commitment

Delta and Air Travel Association (ATA) voluntarily developed a joint customer service commitment which is composed of 12 components. This is part of Delta's continued commitment to its customers to enhance their travel experience by providing distinctive customer service.

Skymiles

Delta's loyalty program. Members are eligible for awards based on mileage accrual from transactions with Delta or one of our many program partners

Sky Club

Delta's premier airport lounges located in major cities around the world. Membership is required

ET

Electronic Ticket: Tickets generated electronically and stored in the computer. Customers receive a receipt and itinerary (usually via email)

Joint Venture

Long term agreement which follows carriers to jointly operate their business by coordinating operations and sharing revenues and costs. DL jas a Jint Venture with AF, KL and AZ

Segment

Part of a journey from passengers board point to off point. Each flight coupon represents a segment of a trip

PNR

Passenger Name Record

Traffic Rights

Permission granted by local govt's to carriers authorizing them to carry passengers between two cities or into a country's airspace.

Reconfirm

Recap and existing reservation

RES

Refers to a Reservation Sales Division

Kiosk

Self-Service device that allows passengers to check-in for flights, change seat assignments, perform upgrades, etc. They are a fast and easy alternative to long lines at the airport

Interline transfer

Transfer from the service of one carrier to the service of another carrier

TSA

Transportation Security Administration

Round Trip

Travel from origin to destination and return to the same origin point

One-Way

Travel from origin to destination with no return

Domestic travel

Travel within the same country

Record Locator

The six character confirmation code assigned to a PNR

Business Elite

our business class seating-- *available on almost all intercontinental routes *offers more leg room, privacy and storage *wide selection of personal entertainment options *depending upon route and aircraft flat-bed seats w/180 degree recline

Non Stop Flight

a flight that makes no stops from the customers board point to off point

HUB

an airport in which a specific ailine has a large concentration of flights. It also acts as a transfer point for many of the airlines passengers

Inbound

an arriving flight

Final destination

the city/airport on the itinerary where travel terminates

Online transfer

transfer from the service of one carrier to the service of the same carrier

Marketing Carrier

the non-operating carrier that puts its 2 character code on a partner's flight and sells the seat as its own

Route

the path a passenger takes including origin destination, and any connecting/transfer points

European Union (EU)

27 European countries: Austria, Belgium, Bulgaria, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungry, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malt, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, and the United Kingdom

Delta Mainline

Flights marketed and operated solely by Delta Airlines

Feeder Flights

Flights which operate into and out of a hub

Market

Origin and destination city pair

OA or OAl

Other airline

Triff

Published fares, rates, charges, and/or related conditions of a carrier

Book or Confirm

Reserve air space for a customer

Endorsement

Written authorization by which the value of a transportation document is transferred from one carrier to another. This authorization is givien by the carrier issuing the ticket to another carrier. Oral endorsements arenot acceptable.

TIMATIC

TIMATIC is a web-based travel document system providing information on entry and visa requirements for over 200 countries

Board Point

The departure airport

Itinerary

The part of the passenger reservation that outlines the route of travel

Round the world

a trip involving continuous eastbound or wetbound travel via both Atlantic and Pacific Oceans, connecting and returning to the same point

Connection

A change of flight numbers and planes

Buffer Zone

Areas of Canada and Mexico within 225 miles of the U.S. boarder

Antitrust Immunity

Immunity from antitrust laws granted by gov't agencies. Allows companies, such as airlines, to closely coordinate business activities. Activities can be pricing, flight schedules, sales efforts, etc.

Delta Shuttle

Operates hourly service between LGA (NY) to/from ODR (Chic) BOS & Ronald Reagan Nation (DCA) aimed primarily at the business traveler

Ergonomics

The applied science concerned with the proper design and arrangement of tools at a workstation.

Off point

The arrival City

Origin

The customer's first board point

DOT Dept of Transportaion

U.S. Federal agency that regulates airline travel for US-based airlines