AIS EXAM 1 STUDY GUIDE

Which of the following best describes the value of business models? A process improvement tool A tool for managing complexity All of the choices A communication tool A planning tool

All of the choices

Which of the following is not an objective of a structure model? All of the choices are objectives of structure models. Support relational database design. Describe characteristics of things of interest in the business domain. Describe the sequence of activities. Designate things of interest in the business domain.

All of the choices are objectives of structure models.

Which of the following is not a purpose of business process documentation? All of the choices are purposes of business process documentation Supporting internal audit Training Specifying accountability Facilitating process improvement

All of the choices are purposes of business process documentation

Which of the following is not a role of the accounting function in business? Project management All of the choices are roles of the accounting function Regulatory compliance Using IT to make finance and accounting processes more efficient Financial close

All of the choices are roles of the accounting function

Which of the following statements about BPMN is not true? The BPMN specification is maintained by the Object Management Group (OMG). All of the choices are true. Annotations allow the modeler to add descriptive text. Events are modeled with a circle symbol. Arrows represent sequence flows.

All of the choices are true

Which system is most likely to impact Net Income on a income statement? Customer Relationship Management System Supply Chain System Enterprise System All of these

All of these

Which of the following is not a flow object? Activities Message events Gateways Timer events Message flows

Message Flows

Which of the following best describes message flows? Message flows may not cross lane boundaries. Message flows are continuous within each pool. Message flows are modeled with solid arrows. Message flows represent exchanges between pools. Message flows may not cross pool boundaries.

Message flows represent exchanges between pools.

Match the value chain activity in the left column with the scenario in the right column. Technology

New-product development

A supply chain: refers to the flow of materials, information, payments, and services. supplies jewelry chains. is similar in function and purpose to the value chain. does not apply to a service firm like an accounting firm.

Refers to the flow of materials, information, payments, and services.

Which statement about enterprise systems is correct? Small companies do not use enterprise systems at all. Most enterprise systems are designed mainly for accounting and finance functions. Most enterprise systems are designed for the service industry. SAP, Oracle, and Microsoft all offer products for enterprise systems.

SAP, Oracle, and Microsoft all offer products for enterprise systems.

Which of the following is used in SQL to begin a query? BEGIN SELECT INSERT INPUT

SELECT

When using Microsoft Access, the main function of "Table" is to: analyze data. report data. store data. retrieve data.

Store data

The software/system that helps make sure the retail firm doesn't have a stockout is: supply chain management software. human resource systems. enterprise systems. customer relationship management software.

Supply Chain Management Software

Which system is most likely to impact Cost of Goods sold on a income statement? Customer Relationship Management System Supply Chain System Enterprise System All of these

Supply Chain System

Which system is most likely to impact Interest Expense on a income statement? Customer Relationship Management System Supply Chain System Enterprise System All of these

Supply Chain System

Match the value chain activity in the left column with the scenario in the right column. Marketing and Sales activities

Surveys for Prospective Customers

Which of the following is considered to be mandatory information required by a regulatory body? The cost to produce a Samsung Galaxy The number of organic bananas that are sold at Whole Foods on July 28 The cost to build an all-new Starbucks restaurant in Shenzhen, China 10-Q submission to the Securities and Exchange Commission

10-Q submission to the Securities and Exchange Commsion

In the hierarchical data model, the mapping from parent to child is: 1:N (one-to-many) N:1 (many-to-one) N:N (many-to-many) 1:1 (one-to-one)

1:n (ONE-TO-MANY)

Which of the following is not a general category of operational decision? Risk Opportunity Validation Accumulation Eligibility

Accumulation

Which of the following is true about start events? A start event cannot be a message event. A start event can catch a message. A start event can throw a message. None of the choices are true. A start event cannot be a timer event.

A start event can catch a message

Match the value chain activity in the left column with the scenario in the right column. Operations

Assembly Line

Which of the following is an example of an obligatory business rule? Customers must provide a valid credit card number. Customers may not enter a post office box as a shipping address. Customers must enter a shipping address. Customers may use Visa or MasterCard. Both "Customers must provide a valid credit card number" and "Customers must enter a shipping address" are obligatory business rules.

Both "Customers must provide a valid credit card number" and "Customers must enter a shipping address" are obligatory business rules.

Which of the following are true with respect to data associations? Tokens flow across data associations. Both "It is modeled as a dotted arrow" and "The association arrowhead shows the direction of data flow." are true. The association arrowhead shows the direction of data flow. Gateways can be used to show optional data updates. It is modeled as a dotted arrow.

Both "It is modeled as a dotted arrow" and "The association arrowhead shows the direction of data flow." are true.

Which of the following describes how participants in a process are identified in BPMN? Multiple Choice Gateways Both Swimlanes and Pools Pools Both Message flows and Gateways Message flows Swimlanes

Both Swimlanes and Pools

Match the value chain activity in the left column with the scenario in the right column. Procurement

Buying (sourcing) raw materials

Accounting Information Systems A. are always computerized B. report only financial information C. are an information system that records, process, and reports on transactions to provide financial and nonfinancial information for decision making and control. D. require a CITP designation to understand

C. are an information system that records, process, and reports on transactions to provide financial and nonfinancial information for decision making and control.

Match the value chain activity in the left column with the scenario in the right column. Firm Infrastructure

CEO and CFO

Which of the following is a valid primary key for a cash receipt table? Multiple Choice Purchase order number Receipt amount Cash receipt number Check number

Cash receipt number

What designation would be most appropriate for those professionals possessing IT audit, control, and security skills? Certified Information Systems Auditor (CISA) Correct Certified Information Technology Professional (CITP) Certified Management Accountant (CMA) Certified Public Accountant (CPA)

Certified Information Systems Auditor (CISA)

Contrast the UML class diagrams with the entity-relationship diagrams shown in Appendix A. Which of the following pairs are not equivalent? All of these are equivalent. Class and Entity Class and Relationship Multiplicity and Cardinality Association and Relationship

Class and Relationship

Customer relationship management software does not include information about: former customers. prospective customers. current employees. current customers.

Current Employees

Which system is most likely to impact revenues on a income statement? Customer Relationship Management System Supply Chain System Enterprise System All of these

Customer Relationship Management System

Think about data collected and used by Netflix. b. For each table listen below, identify five related attributes (you may include primary and foreign keys as well as non-key attributes). (You may select more than one answer. Single click the box with the question mark to produce a check mark for a correct answer and double click the box with the question mark to empty the box for a wrong answer. Any boxes left with a question mark will be automatically graded as incorrect.) Customer table: Salary basic Customer# Customer name Customer email address Customer phone# Customer zip Sales table: Customer# Employee# Sales date Item# Sales# Purchase Cash receipt: Cash receipt# Account detail Cash receipt date Customer# Cash receipt amount

Customer Table: Customer# Customer name Customer email address Customer phone# Customer zip Sales Table: Customer# Employee# Sales date Item# Sales# Cash Receipt: Cash receipt# Cash receipt date Customer# Cash receipt amount

Identify three tables that would contain customer or subscription data. (You may select more than one answer. Single click the box with the question mark to produce a check mark for a correct answer and double click the box with the question mark to empty the box for a wrong answer. Any boxes left with a question mark will be automatically graded as incorrect.) Payment detail Employee code Customer table Cash receipt table Sales table

Customer table Cash receipt table Sales table

Match the value chain activity in the left column with the scenario in the right column. Outbound Logistics

Delivery to the firm's customers

Which system is most likely to impact Sales, general, and administrative expenses on a income statement? Customer Relationship Management System Supply Chain System Enterprise System All of these

Enterprise System

Customer Relationship Management systems would generally be considered to be an: interior business process. external business process. internal business process. exterior business process.

External Business Process

SAP modules available for implementation include: Payroll, Financial Accounting, and Enterprise Management. Financial Accounting, Payroll, and Sales and Distribution. Sales and Distribution, Financial Accounting, and Procurement. Payroll, Personnel Time Management, and Enterprise Management.

Financial Accounting, Payroll, and Sales and Distribution.

Which of the following is not a basic step in modeling process decision requirements? Identify required decisions. Specify decision information and knowledge requirements. Decompose and refine requirements. Document decisions and how they impact business objectives. Identify process steps.

Identify process steps

Match the value chain activity in the left column with the scenario in the right column. Inbound Logistics

Receiving dock for raw materials

Which of the following best describes a looping task? A looping task is modeled as a subprocess. The task repeats until a condition is satisfied. A looping task only repeats twice. None of the choices. A looping task happens multiple times in parallel.

The task repeats until a condition is satisfied

A class in a relational database model is defined as: being or existence, especially when considered as distinct, independent, or self-contained. the sum of a whole. characteristics or properties of a table. person, place, thing, transaction, or event about which information is stored.

person, place, thing, transaction, or event about which information is stored.

Ingersoll Rand operates as a manufacturer in four segments: Air Conditioning Systems and Services, Climate Control Technologies, Industrial Technologies, and Security Technologies. It installed an Oracle enterprise system, a supply chain system, and a customer relationship management system. The company's financial results are provided. (Source: http://www.ediguys.net/pages/SCIS/ingersoll-rand-siebel-casestudy.pdf) Required: Select the options from the list that explain how the three systems (enterprise system, supply chain system, and customer relationship management system) affected the financial results and created value for the firm. Increased inventory turns by four times

This likely came about by efficiencies gained by a combination of the supply chain system and customer relationship management (by having the right product to the right customer).

Ingersoll Rand operates as a manufacturer in four segments: Air Conditioning Systems and Services, Climate Control Technologies, Industrial Technologies, and Security Technologies. It installed an Oracle enterprise system, a supply chain system, and a customer relationship management system. The company's financial results are provided. (Source: http://www.ediguys.net/pages/SCIS/ingersoll-rand-siebel-casestudy.pdf) Required: Select the options from the list that explain how the three systems (enterprise system, supply chain system, and customer relationship management system) affected the financial results and created value for the firm. Decreased direct product costs by 11 percent

This likely came about by efficiencies gained by the supply chain system.

Ingersoll Rand operates as a manufacturer in four segments: Air Conditioning Systems and Services, Climate Control Technologies, Industrial Technologies, and Security Technologies. It installed an Oracle enterprise system, a supply chain system, and a customer relationship management system. The company's financial results are provided. (Source: http://www.ediguys.net/pages/SCIS/ingersoll-rand-siebel-casestudy.pdf) Required: Select the options from the list that explain how the three systems (enterprise system, supply chain system, and customer relationship management system) affected the financial results and created value for the firm. Increased labor productivity by 16 percent

This likely came about by efficiencies gained by the supply chain system.

Ingersoll Rand operates as a manufacturer in four segments: Air Conditioning Systems and Services, Climate Control Technologies, Industrial Technologies, and Security Technologies. It installed an Oracle enterprise system, a supply chain system, and a customer relationship management system. The company's financial results are provided. (Source: http://www.ediguys.net/pages/SCIS/ingersoll-rand-siebel-casestudy.pdf) Required: Select the options from the list that explain how the three systems (enterprise system, supply chain system, and customer relationship management system) affected the financial results and created value for the firm. Decreased order processing time by 90 percent and decreased implementation time by 40 percent

This was likely caused by a combination of the implementation of supply chain management, customer relationship management and enterprise systems.

According to a recent study, the AIS strategic role that has the greatest impact on shareholder value is: informate. digitize. automate. transform.

Transform

Ingersoll Rand operates as a manufacturer in four segments: Air Conditioning Systems and Services, Climate Control Technologies, Industrial Technologies, and Security Technologies. It installed an Oracle enterprise system, a supply chain system, and a customer relationship management system. The company's financial results are provided. (Source: http://www.ediguys.net/pages/SCIS/ingersoll-rand-siebel-casestudy.pdf) Required: Select the options from the list that explain how the three systems (enterprise system, supply chain system, and customer relationship management system) affected the financial results and created value for the firm. Ensured minimal business disruption

Uncertain how this is tied to the implementation of supply chain management, customer relationship management and enterprise systems.

Ingersoll Rand operates as a manufacturer in four segments: Air Conditioning Systems and Services, Climate Control Technologies, Industrial Technologies, and Security Technologies. It installed an Oracle enterprise system, a supply chain system, and a customer relationship management system. The company's financial results are provided. (Source: http://www.ediguys.net/pages/SCIS/ingersoll-rand-siebel-casestudy.pdf) Required: Select the options from the list that explain how the three systems (enterprise system, supply chain system, and customer relationship management system) affected the financial results and created value for the firm. Streamlined three customer centers to one

Uncertain how this is tied to the implementation of supply chain management, customer relationship management and enterprise systems.

Match the value chain activity in the left column with the scenario in the right column. Service Activities

Warranty Work

Match the value chain activity in the left column with the scenario in the right column. Human Resource Management

Worker recruitment

Cloud computing: requires a firm to make an extensive investment in hardware and software to meet firm needs. can meet computing needs today but is not expected to meet tomorrow's computing needs. is Internet-based computing, where shared resources, software, and information are provided to firms on demand. takes energy from the sun and clouds.

is Internet-based computing, where shared resources, software, and information are provided to firms on demand.

The "ORDER BY Amount ASC" clause to the SELECT statement used in SQL suggests that: the amount of the query result will be listed in ascending order. the amount of the query result will be listed in descending order. None of the choices are correct. the data attribute ASC be shown in order.

the amount of the query result will be listed in ascending order.

The FROM clause to the SELECT statement used in SQL indicates: the name of the column(s) from which to retrieve data. the name of the table(s) from which to retrieve data. the name of the database(s) from which to retrieve data.

the name of the table(s) from which to retrieve data.