Avoiding Disclosure of Confidential Information on Social Media

Even though Kelly did not actively post the leaked information on social media, Don and the rest of the management team decided she was still responsible for the social media infringement because she

told someone information which led to the social media post.

After the confrontation with Kelly, Don says that one thing that did not help the decision to let Kelly go was that she refused to take ________ for the social media violation.

Responsibility

When Kelly continues to argue against the decision to let her go, Don tells her that he is sorry to see her go and that he will give her the best reference he can under the circumstances. Here, what is his strategy for managing this difficult confrontation?

showing empathy for the employee

In the case of Serena's social media complaints about the company, Don says the key is that, though her comments did not put the company in a good light, there are important lines she did not cross. ________, racial bias, and foul language are the three examples he cites that would be infringements on company social media policies.

Hate speech

What is Don's response when Kelly tells him that the assistant manager labelled social media training a "low priority"?

He makes a note to make sure it'll never happen again.