chapter 10 - CIS 320

True or false: All projects require strong leadership skills.

False Reason: Some projects are well-defined and require little leadership.

Project leadership involves _________.

adapting to ever-changing circumstances Reason: Project Managers often have to deviate from what was planned and introduce significant changes in the project scope and schedule to respond to unforeseen threats or opportunities.

Being able to gather up your feelings and pursue goals with energy, passion, and persistence.

self- motivation

--- are the ones who defend the project when it is under attack in upper circles of management. Listen to the complete question

sponsors

In a survey of project managers, what percentage of project managers reported encountering ethical issues in their work?

81

Which of the following are distinguishing traits of character? (Check all that apply.)

Empathy Consistency Sense of purpose Openness

social skills

Being able to build social networks and rapport with different kinds of people.

self - regulation

Being able to control disruptive impulses and moods and respond appropriately to situations.

These derive from people's burning desire to make a difference and add meaning to their lives.

Inspiration-related currencies

optimist

Project managers have to display a can-do-attitude.

visibility

position- related currencies

self- motivation

Being able to gather up your feelings and pursue goals with energy, passion, and persistence.

empathy

Being able to recognize the feelings of others and tuning in to their verbal and nonverbal cues.

Project success or failure often depends upon the contributions of all of the following except:

Competitors Reason: Competitors are not part of the network of stakeholders. Their preference would, of course, be for project failure, in the event that the product being produced will lead to stronger competition!

Which of the following are aspects of leading by example?

Ethics Urgency Cooperation Priorities Standards of performance Problem solving

functional managers

In matrix arrangements, they may be responsible for assigning project personnel, resolving technical dilemmas, and overseeing the completion of significant segments of the project work.

Effective project managers have to be able to deal with the contradictory nature of their work. Identify the contradiction in which a manager has to put out fires, restore order, get the project back on track, and develop better ways of doing things.

Innovate and maintain stability Reason: Project managers have to put out fires, restore order, and get the project back on track. At the same time they need to be innovative and develop new, better ways of doing things.

general business perspective

It is important that the project manager have a general grasp of business fundamentals. It is important that the project manager have a general grasp of business fundamentals.

self-awareness

Knowing your emotions, recognizing feelings as they occur, and understanding the link between your emotions and your behavior.

Which of the following is the management style where managers spend a majority of time outside of their offices?

Management by Wandering Around Reason: "Management by wandering around" (MBWA) to reflect that managers spend the majority of their time outside their offices.

In contrast to leadership, management involves which task?

Monitoring results against plans Reason: Good management brings about order and stability by formulating plans and objectives, designing structures and procedures, monitoring results against plans, and taking corrective action when necessary

You have been asked to establish a project charter for your new project. Who normally has the responsibility to use their influence to gain approval of the project charter?

Project Sponsor Reason: The project initiator or sponsor external to the project authorizes the project charter. However, a project manager should be involved in the process as early as possible.

With respect to the roles and responsibilities of a project manager, which of the following are true?

Project manager are responsible for taking corrective action when necessary. Project manager are responsible for formulating plans and objectives. Project manager are responsible for monitoring results against plans.

Effective Time Management

Project managers have to be able to budget their time wisely and quickly adjust their priorities.

skillful politician

Project managers have to be able to deal effectively with a wide range of people.

high emotional intelligence ( Eq)

Project managers have to have command of their emotions and be able to respond constructively to others. Project managers have to have command of their emotions and be able to respond constructively to others

Why are ethical considerations so likely to be involved in project management?

Projects leave a lot of room for judgment and interpretation. Reason: Project management is complicated work, with a lot of gray areas for judgment and interpretation

In which circumstances will strong leadership skills be most critical for a project manager?

Software development project with shifting parameters. Reason: Strong leadership skills are necessary when frequent changes in project scope are expected.

project sponsors

They champion the project and use their influence to gain approval of the project.

customers

They define the scope of the project, and ultimate project success rests in their satisfaction. They define the scope of the project, and ultimate project success rests in their satisfaction.

contractors

They may do all the actual work. In other cases, they are responsible for ancillary segments of the project scope. They may do all the actual work. In other cases, they are responsible for ancillary segments of the project scope.

government agencies

They place constraints on project work. They place constraints on project work.

vendors/ suppliers

They provide the necessary resources for the completion of project work. They provide the necessary resources for the completion of project work.

Which of the following are the meaning of the age-old maxim "Quid pro quo?

You scratch my back, I'll scratch yours Something for something

Groups such as human resources, information systems, purchasing agents, and maintenance are typically classified as __________.

administrative support Reason: There are also stakeholders who provide resources and/or may be responsible for specific segments of the project, and administrative support services such as human resources, finance, etc.

peronal integrity

before you can lead and manage others you have to be able to lead and manage yourself

Project managers need to be able to persuade and influence a wide range of people to gain support for their project. This skill is called ___.

being a skillful politician Reason: Yes, project managers have to be able to sell the virtues of their project without compromising the truth.

Project managers confide that a useful strategy for gaining the cooperation of professionals in other departments/organizations is figuring out how to make these people look good to their ----

bosses

Using a highly visible, interactive management style enables project managers to ___.

build cooperative relationships model expectations through their own behavior sustain cooperative relationships

Successful project managers not only need to be influential, they also need to exercise influence in a manner that __________.

builds trust Reason: When you are trusted, people are more likely to take your actions and intentions at face value when circumstances are ambiguous.

One of the strongest forms of position-related currency is sharing ---with other people.

contracts

Cohen and Bradford described the exchange view of influence as ".--- "

currencies

Effective project managers have to be able to deal with the contradictory nature of their work. Motivating individual performance while at the same time maintaining team work is an example of a(n) _____ contradiction.

encourage individuals but stress the team Reason: Project managers have to motivate, cajole, and entice individual performers while at the same time maintaining teamwork. They have to be careful that they are considered fair and consistent in their treatment of team members while at the same time treating each team member as a special individual.

Effective project managers have to be able to deal with the contradictory nature of their work. They have to be adaptable and responsive to events and outcomes that occur on the project. At the same time they have to hold the line at time and tough it out when everyone else wants to give up. This is an example of a(n) _____ contradiction.

flexible but firm Reason: Project managers have to be adaptable and responsive to events and outcomes that occur on the project. At the same time they have to hold the line at time and tough it out when everyone else wants to give up.

The advantage of building a social network helps in:

identifying which stakeholders are opposed to successful completion of the project identifying those stakeholders whose cooperation the project manager will need during the project identifying those stakeholders whom the project depends on for success identifying those stakeholders whose approval will be needed

Many of the tensions between upper management and project managers are the result of differences ___________.

in perspective Reason: Many of the tensions that arise between upper management and project managers are a result in differences in perspective.

--- operates as a magnet—pulling people as opposed to pushing people toward doing something. Listen to the complete question

inspiration

Vision, excellence, and ethical correctness are part of ______ related currencies.

inspiration Reason: The inspiration form of influence is derived from the project manager's drive to make a difference and meaning to others' lives.

ethical correctness

inspiration- related currencies

excellence

inspiration- related currencies

A project manager's most powerful leadership tool is ____.

leading by example

How project managers act toward --- influences how team members interact with them.

outsiders

Ownership and gratitude are part of ______-related currencies.

personal Reason: The personal form of influence is determined by the project manager's individual needs and self-esteem.

gratitude

personal related currencies

ownership

personal related currencies

This deals with individual needs and an overriding sense of self-esteem.

personal- related curriencies

To effectively "manage" a superior, project managers must be skilled at _____________.

persuading others Reason: While it may seem counterintuitive for a subordinate to "manage" a superior, smart project managers devote considerable time and attention to influencing and garnering support of top management. Project managers have to accept differences in perspective and become skilled at the art of persuading others.

recognition

position- related curriencies

Select all of the answer choices which are correct for this sentence: A stakeholder is someone who is _____ affected by a project.

positively negatively

By repeatedly asking how specific issues relate to satisfying the customer, a project manager can communicate ________________.

priorities Reason: The types of questions project managers pose can communicate priorities.

Focusing more on learning from mistakes than assessing blame reinforces _____________.

problem solving Reason: If project managers focus more on how they can turn a problem into an opportunity or what can be learned from a mistake, then others are more likely engage problem solving.

How project managers respond to ---sets the tone for how others tackle them. (Enter only one word per blank.)

problems

The closest relationships in a project network of relationships are with ___.

project team members Reason: Project team members have the strongest interconnections, between team members and with the project manager. They are typically considered core stakeholders.

Acceptance, personal support, and understanding are part of _______-related currencies.

relationship Reason: The relationship form of influence stems from the project manager's ability to form personal relationships with others

The essence of this form of influence is forming a relationship that transcends normal professional boundaries and extends into the realm of friendship.

relationship- related currencies

acceptance

relationship-related currencies

understanding

relationship-related curriencies

Experienced project managers recognize the need to build --- before they need them.

relationships

The first step to social network building is identifying those --- on whom the project depends for success.

stakeholders

are people and organizations that are actively involved in the project or whose interests may be positively or negatively affected by the project.

stakeholders

By quickly responding to the needs of others, carefully preparing and running crisp meetings, staying on top of critical issues, facilitating problem solving, and standing firm on important issues the project manager reinforces _____.

standards of performance Reason: Project managers can encourage and reinforce high standards of performance through the quality of their daily actions

When a project manager focuses on trying to understand how relevant project factors interact to produce project outcomes, he/she is using ____.

systems thinking Reason: Systems thinking is when project managers take a holistic approach, in other words, strive to understand how all of the factors interact.

Which of the following requires more management rather than leadership?

taking corrective action Reason: Good management brings about order and stability by formulating plans and objectives, designing structures and procedures, monitoring results against plans, and taking corrective action when necessary.

Resources, assistance, cooperation, and information are part of ______-related currencies.

task Reason: The task form of influence comes directly from the project manager's ability to contribute to other's accomplishing their work.

resources

task related currencies

Probably the most significant form of ____ currency is the ability to respond to subordinates' requests for additional manpower, money, or time to complete a segment of a project.

task-related Reason: This come in different forms and are based on the project manager's ability to contribute to others' accomplishing their work.

Probably the most significant form of ____ currency is the ability to respond to subordinates' requests for additional manpower, money, or time to complete a segment of a project. Multiple choice question.

task-related Reason: This come in different forms and are based on the project manager's ability to contribute to others' accomplishing their work.

assitance

task-related currencies

Regarding management and leadership all of the following are true except:

technical leadership takes precedence over business objectives in project management Reason: As a project manager, it is your responsibility to balance technical vs. business priorities and objectives.

The traits of successful project managers include all of the following except being a(n) ___.

technical specialist Reason: Some projects may require a technical specialist in the role, but in general, project managers should have a general business perspective and understand how to use the talents on their team to achieve the project's goals.

top management

the approve funding of the project and establish priorities within the organization

the project team

they manage and complete project work

project managers

they oversee projects

administrative support groups

they provide support services

--- is the "lubricant" that maintains smooth and efficient interactions.

trust

Through their actions, project managers can convey a sense of

urgency

Through their actions, project managers can convey a sense of ---

urgency

By simply increasing the pace of their daily interaction patterns, project managers can reinforce ______ in others.

urgency Reason: Through their actions project managers can convey a sense of urgency. If they want others to work faster and solve problems quicker, then they should work faster.