CISS Chapter 10

The ________ department tracks all sales, payments, and transfers of funds.

Accounting

Money collected from or owed by customers is called ________.

Accounts recievable

This lists the assets, liabilities, and the equity of an organization

Balance sheet

A transaction processing system is also referred to as a ________.

Data processing system

An MIS requires a(n) ________ management system to integrate data from different departments.

Database

A decision support system consists of four parts: the user, system software, data, and ________.

Decision models

Common names for computer-based information systems are transaction processing, management information, ________, and executive support systems.

Decision support

This system is a flexible tool for data analysis, since its reports do not have a fixed format.

Decision support system

An example of this type of report would be a sales report that shows that certain items are selling significantly above or below forecasts.

Exception

A(n) ________ support system is designed to be easy to use and allows someone to obtain essential information without extensive training.

Executive

Which system presents information in a highly summarized form?

Executive support system (ESS)

Some of these systems have the ability to retrieve information from databases outside the company, such as business-news services.

Executive support systems (ESS)

Which system is a type of artificial intelligence that uses a database, containing facts and rules, to provide assistance to users?

Expert system

A purchase order form pertains to the payroll department.

False

An MIS differs from a TPS in that it creates databases.

False

In case of an unanticipated union strike, the manager in charge of manufacturing might consult the management information system to determine how it will affect production schedules.

False

The executive support system can analyze the effects of events and trends outside the organization.

False

The management information system records day-to-day transactions, such as customer orders, bills, inventory levels, and production output.

False

The marketing department identifies, investigates, and develops new products and services.

False

The research department strictly involves itself only with the creation of finished goods that are tangible.

False

There are three basic decision models used in GDSS: operational, strategic, and financial.

False

Basic activities in every accounting department, including sales order processing, accounts receivable, inventory and purchasing, accounts payable, and payroll, are recorded in the ________.

General ledger

A(n) ________ decision support system is used to support collective work.

Group

In a GDSS, the ________ is generally the decision maker.

Group

What documentation shows the income, expenses, and difference between them for a company during a specific time period?

Income statements

Effective operation within any organization requires an efficient and coordinated flow of ________ throughout the organization.

Information

This typically consists of transactions from the transaction processing system.

Internal data

The ________ keeps records of the number of each kind of part or finished good in the warehouse.

Inventory control system

________ workers use OAS systems and are involved with the creation of information in their areas of expertise.

Knowledge

________ systems are also known as knowledge-based systems.

Knowledge work

Which of the following refers to a system that summarizes detailed data from the transaction processing systems in standard reports for middle-level managers?

Management information systems (MIS)

Pricing, promoting, selling, and distributing the organization's goods and services pertains to which of the following functions?

Marketing

________-level managers need summarized information in weekly or monthly reports in order to develop budget projections and evaluate the performance of supervisors.

Middle

Who uses management information systems?

Middle-level managers

These systems are used in managing documents, communicating, and scheduling.

Office automation systems

________ focus on managing documents, communicating, and scheduling.

Office automation systems

Monthly sales and production reports are examples of ________ reports.

Periodic

Regional managers can compare their regular sales reports with that of the other regional managers by using ________.

Periodic reports

Creating finished goods and services using raw materials and personnel pertains to which of the following functions?

Production

Project resources can be scheduled, planned, and controlled using ________.

Project managers

The ________ activity records the customer requests for products or services.

Sales order processing

When an order comes in, the ________ activity alerts the warehouse to ship a product.

Sales order processing

________ models assist top-level managers in long-range planning, such as stating company objectives or planning plant locations.

Strategic

Who is responsible for operational matters and monitoring day-to-day events?

Supervisors

________-level information flow is primarily vertical.

Supervisory

________ consists of programs designed to work behind the scenes to handle detailed operating procedures.

System software

This decision model helps middle-level managers control the work of the organization, such as financial planning and sales promotion planning.

Tactical model

This level of management is concerned with long-range planning and uses information that will help them plan the future growth and direction of the organization.

Top management

TPS stands for ________.

Transaction processing system

Accounts payable refers to money the company owes its suppliers for materials and services it has received.

True

CAD/CAM systems use powerful personal computers running special programs that integrate the design and manufacturing activities.

True

Customer profiles, census data, and economic forecasts are examples of external data.

True

Demand reports do not have to be produced on a regular basis.

True

Expert systems capture the knowledge of human experts and store it in a knowledge base.

True

Knowledge workers use specialized information systems, called KWSs, to create information in their area of expertise.

True

Middle-level managers are responsible for tactical planning and the implementation of long-term goals.

True

Office automation systems are designed primarily to support data workers.

True

Supervisors' responsibilities include operational matters.

True

The executive support system helps top-level managers oversee the company's operations and develop strategic plans.

True

The research department identifies, investigates, and develops new products and services.

True

Top-level managers need information both from within the organization and from outside.

True

________ systems are computer systems that allow people located at various geographic locations to communicate and have in-person meetings.

Video conferencing