CISS Chapter 10
The ________ department tracks all sales, payments, and transfers of funds.
Accounting
Money collected from or owed by customers is called ________.
Accounts recievable
This lists the assets, liabilities, and the equity of an organization
Balance sheet
A transaction processing system is also referred to as a ________.
Data processing system
An MIS requires a(n) ________ management system to integrate data from different departments.
Database
A decision support system consists of four parts: the user, system software, data, and ________.
Decision models
Common names for computer-based information systems are transaction processing, management information, ________, and executive support systems.
Decision support
This system is a flexible tool for data analysis, since its reports do not have a fixed format.
Decision support system
An example of this type of report would be a sales report that shows that certain items are selling significantly above or below forecasts.
Exception
A(n) ________ support system is designed to be easy to use and allows someone to obtain essential information without extensive training.
Executive
Which system presents information in a highly summarized form?
Executive support system (ESS)
Some of these systems have the ability to retrieve information from databases outside the company, such as business-news services.
Executive support systems (ESS)
Which system is a type of artificial intelligence that uses a database, containing facts and rules, to provide assistance to users?
Expert system
A purchase order form pertains to the payroll department.
False
An MIS differs from a TPS in that it creates databases.
False
In case of an unanticipated union strike, the manager in charge of manufacturing might consult the management information system to determine how it will affect production schedules.
False
The executive support system can analyze the effects of events and trends outside the organization.
False
The management information system records day-to-day transactions, such as customer orders, bills, inventory levels, and production output.
False
The marketing department identifies, investigates, and develops new products and services.
False
The research department strictly involves itself only with the creation of finished goods that are tangible.
False
There are three basic decision models used in GDSS: operational, strategic, and financial.
False
Basic activities in every accounting department, including sales order processing, accounts receivable, inventory and purchasing, accounts payable, and payroll, are recorded in the ________.
General ledger
A(n) ________ decision support system is used to support collective work.
Group
In a GDSS, the ________ is generally the decision maker.
Group
What documentation shows the income, expenses, and difference between them for a company during a specific time period?
Income statements
Effective operation within any organization requires an efficient and coordinated flow of ________ throughout the organization.
Information
This typically consists of transactions from the transaction processing system.
Internal data
The ________ keeps records of the number of each kind of part or finished good in the warehouse.
Inventory control system
________ workers use OAS systems and are involved with the creation of information in their areas of expertise.
Knowledge
________ systems are also known as knowledge-based systems.
Knowledge work
Which of the following refers to a system that summarizes detailed data from the transaction processing systems in standard reports for middle-level managers?
Management information systems (MIS)
Pricing, promoting, selling, and distributing the organization's goods and services pertains to which of the following functions?
Marketing
________-level managers need summarized information in weekly or monthly reports in order to develop budget projections and evaluate the performance of supervisors.
Middle
Who uses management information systems?
Middle-level managers
These systems are used in managing documents, communicating, and scheduling.
Office automation systems
________ focus on managing documents, communicating, and scheduling.
Office automation systems
Monthly sales and production reports are examples of ________ reports.
Periodic
Regional managers can compare their regular sales reports with that of the other regional managers by using ________.
Periodic reports
Creating finished goods and services using raw materials and personnel pertains to which of the following functions?
Production
Project resources can be scheduled, planned, and controlled using ________.
Project managers
The ________ activity records the customer requests for products or services.
Sales order processing
When an order comes in, the ________ activity alerts the warehouse to ship a product.
Sales order processing
________ models assist top-level managers in long-range planning, such as stating company objectives or planning plant locations.
Strategic
Who is responsible for operational matters and monitoring day-to-day events?
Supervisors
________-level information flow is primarily vertical.
Supervisory
________ consists of programs designed to work behind the scenes to handle detailed operating procedures.
System software
This decision model helps middle-level managers control the work of the organization, such as financial planning and sales promotion planning.
Tactical model
This level of management is concerned with long-range planning and uses information that will help them plan the future growth and direction of the organization.
Top management
TPS stands for ________.
Transaction processing system
Accounts payable refers to money the company owes its suppliers for materials and services it has received.
True
CAD/CAM systems use powerful personal computers running special programs that integrate the design and manufacturing activities.
True
Customer profiles, census data, and economic forecasts are examples of external data.
True
Demand reports do not have to be produced on a regular basis.
True
Expert systems capture the knowledge of human experts and store it in a knowledge base.
True
Knowledge workers use specialized information systems, called KWSs, to create information in their area of expertise.
True
Middle-level managers are responsible for tactical planning and the implementation of long-term goals.
True
Office automation systems are designed primarily to support data workers.
True
Supervisors' responsibilities include operational matters.
True
The executive support system helps top-level managers oversee the company's operations and develop strategic plans.
True
The research department identifies, investigates, and develops new products and services.
True
Top-level managers need information both from within the organization and from outside.
True
________ systems are computer systems that allow people located at various geographic locations to communicate and have in-person meetings.
Video conferencing