Engineering Management - Lesson 10: Managing Production and Services Operations
1. product design 2. production planning and scheduling 3. purchasing and materials management 4. inventory control 5. work flow layout 6. quality control
6 important activities in productive systems
Mass service
A company services to a large number of people simultaneously
Product design
A good __ assures that the products perform according to assigned function
Assembly line
A production layout arranged in a sequence to accommodate processing of large volumes of standardized products or services
Service factory
A service offers a limited mix of services which results to economics of scale in operations.
Operations
An activity that needs to be managed by competent persons
Operations
Any process that accepts inputs and uses resources to change those inputs
Flexibility
Batch flow has the ___ in the volume they produce
Standardized
Characteristic of worker paced assembly line in products manufactured
Aldag and Stearns
Defined operations management
Organizations
Designed mainly to produce products or services
Operations
Engineer in charge of ___ in a construction firm is responsible for the actual construction of whatever bridge or road
General purpose
Equipment used in job shops are of the __ type
1. industrial chemicals 2. services 3. electrical products 4. electronics 5. mechanical devices 6. engineering consultancy services
Example of final goods
Engineer manager
Expected to produce some output at whatever management level he is
Operations function
For organizations to survive and grow, the ___ must be undertaken in the most economical manger possible
Production planning
Forecasting the future sales of a given product, translating this forecast into the demand it generates for various production facilities
Effectiveness
Goal accomplishment.
Manufacturing engineer
If manager is assigned as __, he is expected to determine and define the equipment, tools, and process required to convert the design of the desired product into reality in an efficient manner
Fixed position
In service show, the layout used are those for ___ and are adaptable to various requirements
Batch/continuous flow hybrid
In this method two distinct layouts are used
Custom products
Job shops produce ___ in general. Products may be manufactured with a short notice.
Small
Job show size operation
Job shops
Labor intensive and machines are frequently idle.
Line flow
Layout of Worker-paced assembly line
Process layout
Layout of batch flow
Operations management
Must be performed in coordination with the other functions like those for marketing and finance
Job shop
One whose production is based on sales orders for a variety of small lots
Large
Operation is __ (Machine-paced assembly lie)
Capital intensive
Operations are highly __ (Continuous flow)
Labor, less machine
Operations of batch flow is __ intensive although there is ___ idleness
Manufacturing process
Process that refers to the making of products by hand or with machinery
Fast
Processing is __ (Continuous flow)
Unique
Processing method in mass service
Service shop
Provides a diverse mix of services
Medium
Size operation of batch flow
Material management
The approach that seeks efficiency of operation through integration of all material acquisition, movement, and storage activities in the firm
Efficiency
The cost of doing something or the resource utilization involved
Operations manager
The engineer, as __, must find ways to contribute to the production of quality goods or services and the reduction of cost in his department
Quality control
The measurement of products or services against standards set by the company
Scheduling
The phase of production control involved in developing timetables that specify how long each operation in the production process takes
Machine-paced
The process is __ paced (Machine-paced assembly lie)
very rigid
The process is clear and __ (Continuous flow)
Rigid
The process is of clear ___ pattern (Machine-paced assembly lie)
Fixed position
The process layout of mass service
Job shop
The process layout used is identical to __ Professional services
Product design
The process of creating a set of product specification appropriate to the demands of the situation
Work-flow layout
The process of determining the physical arrangement of the production system
Operations management
The process of planning, organizing, and controlling operations to reach objectives efficiently and effectively
Loose
The process pattern (Professional services)
Worker-paced assembly line
The quality and quantity of output in this depends to a great extent to the skill of labor utilized
Large
The size of operations is very _ (Continuous flow)
Process layout
The type of layout used by job shops, where similar machines are grouped together.
Operations manager
The typical __ is one with several years of experience in the operations division and possess an academic background in engineering
Batch/continuous flow hybrid
The typical seize of operation is also very large giving opportunities for economies of scale
Economy
There is __ of scale in production (Continuous flow)
Lower
There is a __ utilization of capital equipment compared to the service factory and service shop in professional service
Process
There is a clear __ pattern (Worker-paced assembly line)
Professional services
These are companies that provide specialized services to other firms or individual
Inventory control
This is the process of establishing and maintaining appropriate levels of reserve stocks of good
Batch/continuous flow hybrid
This method is combination of batch and the continuous flow
Continuous flow
This method is very appropriate for producing highly standardized products
Service factory
This method prefer process layout - rigid patter of line flow processing
Batch flow
This process is where lots of generally own designed products are manufactured.
Machine-paced assembly lie
This type of production process produces mostly standard products with machines playing significant role.
General purpose
Type of equipment of batch flow
1. job shop 2. batch flow 3. worker-paced line flow 4. machine-paced line flow 5. batch/continuous flow 6. continuous flow
Types of manufacturing process (6)
1. service factory 2. service shop 3. mass service 4. professional service
Types of service process
1. manufacturing process 2. service process
Types of transformation process
Job shop
Useful components of the entire production effort, since they manufacture products in small lots
Efficiency
When the worker performs a job at lesser cost than when another performs the same job
Service processes
__ are those refer to the provision of services to persons by hand or with machinery
Specialized
__ equipment is used (Continuous flow)
Specialized
__ equipment is used (Machine-paced assembly lie)
Production planning
__ is important activity because it helps management to make decisions regarding capacity
Line flow
__ layout is used (Continuous flow)
Purchasing and materials management
__ must be undertaken with high degree of efficiency and effectiveness specially in firms engaged I high volume production
Continuous flow
__ processing is the rapid rate at which items move through the system
Capital
___ equipment is a bigger cost item than labor (Machine-paced assembly lie)
Specialized
___ equipment is used in Worker-paced assembly line
Labor
___ is still a big cost item (Worker-paced assembly line)
Line flow
____ layout is used (Machine-paced assembly lie)
