FT2-3 Lesson 4 Exam

It is essential to pay attention to warning signs of stress overload. Poor attitude is one of the behaviors that may indicate that you are overstressed. What are the symptoms of poor attitude behavior?

A significant change in attitude with a noticeable movement toward negative, hostile, cynical, or paranoid thoughts

What kind of reasoning is described as applying a general statement that you know to be true to a new situation?

Deductive.

You are at a customer's home and you are asking the customer whether the problem is intermittent or constant. Which step are you using from the six-step troubleshooting process?

Isolating the elements.

By taking control of the expectations you have, you are

More likely to improve your motivation and be a better problem solver.

To break the habit of a negative self-talk cycle

Tell yourself "not now" and move onto a positive thought whenever negative thoughts occur.

You are at a customer's home and you believe you have solved the problem. When you check to be sure the resolution did not introduce any new problems, which step are you using from the six-step troubleshooting process?

Verifying the solution.

The attribute of being "active" as a critical thinker means

You observe and take notes relevant to the issue.

Which of the following is a method for controlling expectations?

Focus on the big picture rather than smaller tasks.

Why should you take the time to take notes and accurately record data at each job location?

Notes and recorded data are tools that can help you accurately remember events at a site that can help you determine a plan of action or evaluate the decisions you made.

Which of the following best describes stereotyped thinking?

Presuming that all members of a group have certain characteristics.