Informations Systems and Data Analytic Ch. 1-2 Quiz
Key performance indicators are the metrics a company uses to evaluate progress toward critical success factors. Which of the below represents a key performance indicator?
Percentage of help desk calls answered in the first minute.
What is a bar chart?
a chart or graph that presents grouped data with rectangular bars with lengths proportional to the values that they represent
What is machine learning?
a type of artificial intelligence that enables computers to both understand concepts in the environment, and also to learn
According to Fast Company magazine, which of the following executive levels might we see created over the next decade?
all of these (chief intellectual property officer, chief automation officer, & chief user experience officer)
Which of the following is considered a core driver of the information age?
all of these (information, business intelligence, & knowledge)
Which of the following is a common approach to closing an MIS skills gap?
all of these (social recruiting, off-site training, & mentoring services)
Which of the below is correct in terms of granularity?
all of these (the greater the granularity the deeper the level of detail of the data, refers to the level of detail in the model, & the greater the granularity the deeper the level of fineness of the data)
What is the point when resources reach full capacity and cannot handle any additional demands?
bottlenecks
Which of the below processes attempts to understand and measure the current process and make improvements?
business process improvement
What are the crucial steps companies perform to achieve their goals and objectives and implement their strategies?
critical success factors
Which of the following represents the core drivers of the information age?
data, information, business intelligence, knowledge
Which of the following is considered a structured decision or strategic decision?
deciding to enter a new market
As the business and its strategies change, so do the __________ processes.
dynamic
What is the confirmation or validation of an event or object?
fact
Which of the below is the key term that defines the confirmation or validation of an event or object?
fact
Shelby Black runs a very successful hair salon in downtown Los Angeles. One of Shelby's tasks is to input positive and negative customer reviews into her computer system. What type of information is Shelby gathering?
feedback
When evaluating the value chain, which of the following is included in the support value activities?
firm infrastructure
What helps acquire and catalog the knowledge assets in an organization?
knowledge facilitators
Greg works for Geneva Steel Corporation. Greg's duties include managing the overall processes for the company and transforming the steel resources into goods. Which department would Greg most likely work in?
operations management
Tom Jordan is a manager for a McDonald's restaurant. Many of his key responsibilities include analyzing data and making key decisions for the success of his store. Tom's store has been experiencing decreased sales for breakfast services over the past 3 months. Tom is unsure why breakfast revenues are down while lunch and dinner revenues remain unchanged. Tom believes that he can drive revenue up by implementing a few different breakfast promotions such as free coffee or hash browns with the purchase of a meal. Tom performs an extensive analysis of how continuous changes in breakfast promotions could impact his daily revenue. What type of DSS analysis is Tom performing?
sensitivity analysis
Teaching, waiting tables, and cutting hair belong in which category?
services
What is a small embedded line graph that illustrates a single trend?
sparkline
What is the primary goal of using As-Is and To-Be process models?
to determine what the problem is and then how to solve the problem
Which data types are typically found in the accounting department?
transactional data, purchasing data, payroll data, tax data
What executes business strategy?
value chain analysis
