Interviewing Final

If your margin of error is within 5 percentage points, you have set your level of confidence at ________.

95 percent

Who among the following tends to develop relationships quickly?

The Americans

Which of the following is a feature of telephone survey interviews?

They allow interviewees to provide fewer socially acceptable answers compared with face-to-face interviews.

Identify a disadvantage of open questions.

They allow respondents to withhold important information that they feel is sensitive or dangerous.

Which of the following statements is true about conversations and momentary meetings?

They are rarely conducted with a predetermined and serious purpose.

Which of the following is a salient feature of highly scheduled interviews?

They prevent parties from spending too much time on a topic.

A logical sequence such as cause-to-effect and problem-to-solution is appropriate for interviews on issues and crises.

True

A question can be a nonverbal act that invites an answer.

True

A report about interrogation interviews with insurgents in Iraq and Afghanistan noted that successful interrogators were nice to their subjects.

True

According to Pat Stith, most people follow "to be honest" with a lie.

True

An Army recruiter meeting with two parents of a recruit is an interview.

True

It is good to consider whose turf is best for an interview.

True

John and Denise Bittner suggest that crisis situation interviews should NOT be prolonged.

True

People in other cultures may NOT understand "we'll call you" as a closing.

True

Probing questions are less frequent and usually planned in survey interviews.

True

The inverted funnel sequence begins with closed questions and proceeds toward open questions.

True

The majority of refusals in telephone surveys occur prior to the first substantive question.

True

The tell me everything question is the opposite of the intentional bipolar question and the yes (no) question.

True

The tunnel sequence is also known as the string of beads.

True

Unlike reticent interviewees, talkative interviewees may talk for long periods without seeming to take a breath.

True

When an interviewer is equal to the interviewee, then rapport is more easily established.

True

Women tend to answer questions with questions.

True

Which of the following is NOT a question to ask during analysis of data?

What individuals should we interview?

An interview is:

a collaborative process.

The term "sample point" refers to:

a geographical area that contains specific types of persons.

What are the components of an interview guide?

an outline of topics and subtopics

Which type of interview consists of two parties taking part in orienting, coaching, instructing, and briefing sessions?

information-gathering interviews

A mirror probing question is different from a reflective probing question because:

it summarizes a series of exchanges to ensure understanding and retention of information, instructions, prescribed regimens, and procedures.

A potential interviewee rejects a request for an interview because he sees nothing of value in it that warrants his or her time and risks involved. In the context of selecting an interviewee, which of the following criteria is the person failing to meet?

level of information

"Have you stopped speeding?" is an example of a(n) ________.

loaded question

A police investigator is most likely to operate from a(n) ________.

moderately scheduled interview

The freedom to adapt and improvise make a ________ ideal for an informational interview.

moderately scheduled interview

Which of the following types of interviews provides the greatest breadth and depth of potential information?

nonscheduled interview

Which of the following types of interviews requires the greatest amount of skill on the part of the interviewer?

nonscheduled interview

Which of the following types of questions may require analysis and structuring before developing a coding system?

open-ended question

Questions are tools of the trade for interviewers and may be classified as:

open/closed, primary/secondary, neutral/leading

Which of the following is NOT one of the criteria for selecting interviewees?

talkativeness

In the context of communication, women's talk:

tends to be focused on establishing relationships.

Which of the following statements is supported by research?

Mexican-Americans rely more on emotion and intuition.

Which of the following is a strategy for dealing with evasive interviewees?

All answers are correct: laugh & continue w/ questions, repeat or rephrase the question, go on to other questions.

Interviews share characteristics with:

All of the answers are correct.

What major elements must the interviewer be sure are present in the closing summary?

All of the answers are correct. Agreement, Information & Stages.

Which of the following nonverbal techniques assists an interviewer to deal with talkative interviewees?

All of the answers are correct. Lean forward, stop taking notes, look at your watch

Effective nonverbal openings depend on how you:

All of the answers are correct. Say, Look & Act.

What types of words should one use at the beginning of questions to avoid the bipolar trap?

All of the answers are correct. Why, How & What

Which of the following should a survey designer avoid when planning scale questions?

All of the answers are correct.: long scales, lengthy explanations, complicated rating procedures

Which of the following should you NOT do as a respondent?

Assume you know what a question is before it is completed.

Identify an accurate statement about global relationships.

Australians tend to make deep and long-lasting commitments.

Which of the following should an interviewer do when approaching the closing of an interview?

Ensure that an interviewee is aware that the interview is ending.

A student meeting with her doctor and nurse practitioner to determine when she could resume practice with the gymnastics team is NOT an interview.

False

According to Webb and Salancik, interviewers over time are unable to identify distortion in answers.

False

An advantage of an e-mail interview is that it is easy to determine the emotional reactions of an interviewee.

False

Experts agree on the amount of note taking that should take place during an interview.

False

Eye contact expectations are uniform across cultures.

False

In highly scheduled interviews, probing questions, if they exist, are NOT planned.

False

Interviewees often prefer interviewers who are different from them in age, gender, race, culture, educational level, or professional field.

False

Level 3 interactions are safe and non-controversial in nature.

False

Which of the following types of interviews is critical and common in health care interviews?

Information-giving interviews

Which of the following statements is true about nonscheduled interviews conducted from an interview guide?

It allows an interviewer to adapt to an interviewee and situation as the interview progresses.

Which of the following is a salient feature of a face-to-face interview?

It allows the interviewer to establish credibility through physical appearance.

Identify an accurate statement about performance review.

It is used primarily to analyze the skills and abilities of an interviewee.

Which of the following statements is true about an e-mail interview?

It makes it difficult to establish rapport with an interviewee.

Which of the following functions does research for informational interviews serve?

It reveals what information is available in other sources such as Web sites and archives.

In the context of structuring an interview, a(n) ________ enables an interviewer to progress through stories and events that occur in time sequences.

chronological sequence

There are a number of common structures used in developing an interview guide. Among them are:

topical, time, and cause-to-effect sequences

Which of the following is NOT part of the final phase of survey interviewing?

design

The ________ pitfall occurs when an interviewer delves into information and emotions that interviewees may be incapable of addressing because of social, psychological, or situational constraints.

do not ask, do not tell

"Tell me something about your hobbies and interests" is an example of a ________.

double-barreled question

n informational interviews, one must learn to deal effectively with:

emotional interviewees, hostile interviewees, and evasive interviewees.

An advantage of the directive approach to interviewing is that it:

enables an interviewer to maintain control.

Vocal pauses "like" and "um" are examples of:

powerless speech.

The two-step process of an interview opening includes ________.

rapport and orientations

"You agree, then, with this report?" is an example of a ________.

reflective probe

One should ask a ________ when it appears necessary to verify or clarify an answer to be certain that one has received it as intended.

reflective probing question

Among the various question strategies used by interviewers, the ________ enables an interviewer to determine if an interviewee is consistent in responses on a topic, particularly a controversial one.

repeat strategy

If you select every tenth name from a telephone directory for a survey, you are using a ________.

skip interval

A museum tour guide who prepares an interviewing guide for a group viewing paintings in one room is likely to use a ________.

space sequence

James interviews a fire inspector about a recent fire that engulfed a nearby restaurant. He starts with enquiring about when the fire was detected, and then proceeds to ask when the first crews arrived at the restaurant, when they started attacking the fire, when they had it under control, and when they left the scene. In this scenario, James is following a ________ structure of interviewing.

time sequence

Questions are tools interviewers and interviewees employ for all of the following except:

to disclose their own motives.

Which of the following is NOT a traditional form of interviewing?

virtual interviews

Which of the following is likely to be included in a traditional journalist's guide?

what, when, where, who, how, and why

It is best to use a webinar to conduct:

workshops.

"Do you feel you can handle this position?" is an example of a ________.

yes (no) question

A failed departure takes place when:

you run into a party some time after you have said your goodbyes.