Management Information Systems- Ch 2
Which of the following types of information systems are especially suited to situations in which the procedure for arriving at a solution may not be fully defined in advance?
DSS
___________ system are also know as enterprise systems
Enterprise resource planning
Which of the following is an example of a cross-functional business process?
Fulfilling a customer order
An ESS supports
Long-range planning activities of senior management
What is the most important function of an enterprise application?
enabling business functions and departments to share information
Using ____ to enable government relationships with citizens, business, and other arms of governement is called e-government
the internet and networking technologies
Which of the following would you use in order to determine which of your suppliers has the best and worst records for meeting your production schedules?
CRM
Which of the following types of systems would you use to manage relationships with your customers?
CRM (Customer Relationship Management System)
A relocation control system that reports summaries on the total moving, house-hunting, and home financing costs for employees in all company divisions would fall into the category of:
MIS
If sales of your products declined in a specific region of the country, which of the following types of system would best help you understand why?
MIS
For nonroutine decision making, managers rely on decision support systems
True
Identifying customers is a business process handled by the marketing function.
True
Manager can use DSS to make decisions about problems that are unusual and not easily specified in advance.
True
Which of the following is a routine question that might be answered by an MIS system
compare planned to actual sales for each quarter
In _____ digital technology and the Internet are used to execute the major business processes in the enterprise
e-business
Using the internet to buy or sell goods is called
e-commerce
Which of the following systems is designed to span functional areas, focus on executing business processes across the firm, and include all levels of management?
enterprise application
Order fulfillment involves all of the following business processes except: Checking the customer's credit assembling the product submitting the order making customers aware of the product shipping the product
making customers aware of the product
A ____ system collects data from various key business processes and stores the data in a single, comprehensive data repository, usable by other parts of the business.
management information
The term management information systems refers to a specific category of information systems serving:
middle management functions
The _______ function is responsible for making sure customers are aware of the company's products.
sales and marketing
According to the chapter case, Sanofi Pasteur is using Microsoft Yammer for all of the following reasons except:
strengthen management controls over employees
Which type of system integrates supplier, manufacturer, distrubutor, and customer logistics processes?
supply chain management system
all of the following are examples of business intelligence systems except:
tracks the flows of materials in a factory
One example of a business process is shipping a product to a customer
true
Producing a bill of materials is a business process in which of the following functional areas?
Manufacturing and production
Which of the following types of system enables management to make better decisions regarding their suppliers?
SCM
Which level of the organization is an ESS specifically designed to serve?
Senior Management
Major source of data for other systems
TPS
To monitor the status of internal operations and the firm's relations with the external environment, managers need ________ systems.
TPS
Which type of information system would you use to forecast the return on investment if your firm planned to switch to a new supplier that offered products at a lower cost?
DSS (Decision Support System)
Non-typical business problems with causes and effects that are rapidly changing are typically handled by which type of information system?
DSS
The four major types of enterprise applications are:
ERP(Enterprise Resource Planning System), SCM(Supply Chain Management Systems), CRM(Customer Relationship Management), and KMS(Knowledge Management Systems)
Which of the following systems would you expect to deliver data from external events, and summarized information form internal MIS systems?
ESS (Executive Support System)
Which of the following types of systems typically use a digital dashboard to display an array of charts and graphs of a business's key performance indicators?
ESS (Executive Support System)
Which of the following would you use to forecast trends in yours supplier's industry that could affect your firm over the next five years?
ESS (Executive Support System)
Which of the following would you use to consolidate the relevant knowledge and experience in the firm and make it available to improve business processes and management decision making?
KMS
You have been hired by a non-profit organization to implement system to handle donations. The system must be able to handle and record telephone, text, and Internet donations, provide up-to-the-minute reports, and create highly customizable mailing lists. IN addition, event fundraisers need to be able to quickly access a donor's information and history. Which of the following systems will best meet these needs?
TPS with MIS capabilities
