Management Information Systems Ch. 2

________ allows you to communicate with avatars using text messaging.

A virtual world

Which of the following decisions requires knowledge based on collaboration and interaction?

Should we work with outside vendors on new products and services?

A(n) ________ is a set of logically related activities for accomplishing a specific business result.

Business process

A ________ is a senior manager who oversees the use of IT in the firm.

CIO

Non-typical business problems with causes and effects that are rapidly changing are typically handled by which type of information system?

DSS

To forecast trends in your supplier's industry that could affect your firm over the next five years, you would use a(n)

ESS

________ systems are also known as enterprise systems.

Enterprise resource planning

An inventory control system is an example of an MIS.

False

The people who write an information system application's software instructions or code are called ________.

programmers

Which type of system integrates supplier, manufacturer, distributor, and customer logistics processes?

supply chain management system

Using ________ to enable government relationships with citizens, businesses, and other arms of government is called e-government.

the Internet and networking technologies

If your main supplier was late in delivering goods, which type of system would you use to update your production schedule?

TPS

You have been hired by a non-profit agency to implement a system to handle their donations. The system must be able to handle and record telephone, SMS, and Internet donations, provide up-to-the-minute reports, and create highly customizable mailing lists. In addition, event fundraisers need to be able to quickly access a donor's information and history. Which of the following systems will best meet these needs?

TPS with MIS capabilities

Global firms can collaborate from different locations at the same time using synchronous collaboration tools.

True

To consolidate the relevant knowledge and experience in the firm and make it available to improve business processes and management decision making, you would use a(n)

KMS

Which of the following is a firm's CPO responsible for?

ensuring that the company complies with existing data privacy laws

You would use a(n) ________ in order to determine which of your suppliers has the best and worst records for keeping to your production schedule?

MIS

A(n) ________ social networking tool creates business value by connecting the members of an organization through profiles, updates, and notifications that are tailored to internal corporate uses.

enterprise

A(n) ________ system collects data from various key business processes and stores the data in a single, comprehensive data repository, usable by other parts of the business.

enterprise

Which of the following systems is designed to support organization-wide process coordination and integration?

enterprise applications

________ enable management to make better decisions regarding organizing and scheduling sourcing, production, and distribution.

SCMs

The ________ function is responsible for identifying customers.

Sales and marketing

The ________ helps design programs and systems to find new sources of knowledge or to make better use of existing knowledge in organizational and management processes.

CKO

To manage relationships with your customers, you would use a(n) ________ system.

CRM

Decision-support systems are most commonly used by the operations management level of an organization.

False

For nonroutine decision making, senior managers rely on management information systems.

False

Identifying customers is a business process handled by the human resources function.

False

Which of the following is the greatest obstacle in enabling collaboration between employees at different, distant corporate locations?

Time zones

A TPS is an information system that keeps track of all of the daily routine transactions of a business.

True

A key word in social business is "conversations."

True

An example of a remote, synchronous collaboration tool is a Skype conference call using VOIP and webcams.

True

DSS are used by managers to make decisions about problems that are unusual and not easily specified in advance.

True

DSS use internal information as well as information from external sources.

True

What is the most important function of an enterprise application?

enabling business functions and departments to share information

The people for whom information systems applications are developed are referred to as ________.

end users

The four major enterprise applications are

enterprise systems, SCMs, CRMs, and KMSs.

Which of the following types of system helps coordinate the flow of information between the firm and its suppliers and customers?

extranet

You have been hired by Inspiration Inc., to help improve their profit margin. Inspiration Inc. is a business communications consultancy that services many clients in different industries throughout the United States. The end products of the company are customized recommendations for the best use of a client's existing resources for improving internal communications, typically delivered via documentation in different media. The company has approximately 100 consultants, all of whom are located in their central headquarters in Chicago. What system do you recommend to improve the company's business processes and increase their profit margin?

extranet, to enable quick collaboration over the Internet, minimize the time spent communicating with the client, and minimize the amount of paperwork needed

Executive support systems are information systems that support the

long-range planning activities of senior management.

The term "management information systems" designates a specific category of information systems serving

middle management functions.

Which level of the organization are ESS specifically designed to serve?

senior management

The principal liaison between the information systems groups and the rest of the organization is a(n)

systems analyst

To monitor the status of internal operations and the firm's relations with the external environment, managers need ________ systems.

transaction processing

A(n) ________ is typically a major source of data for other systems.

transaction processing system

________ applications integrate information from multiple functions and business processes to enhance the performance of the organization as a whole.

Enterprise

Which of the following systems would you expect to deliver integrated, personalized business content through a Web portal interface?

Executive Support Systems

Cross-functional systems are being phased out in favor of systems that support business processes within a single functional group, such as human resources.

False

Most TPSs use sophisticated mathematical models or statistical techniques.

False

Operational managers use ESS primarily to solve specific problems.

False

Production tasks are coordinated through the use of social networks in social business.

False

You would use an MIS to help determine if your business should introduce a new product line.

False

All of the following statements regarding IBM Notes are true except which one?

It began as an e-mail and messaging client.

Which of the following statements about collaboration is not true?

Successful collaboration can be achieved through technology regardless of the organization's culture or structure

An organization's MIS and DSS supply an ESS with summarized information.

True

MIS job growth is projected to be 50% greater than other jobs in the next five years.

True

One example of a business process is shipping a product to a customer.

True

Supply chain management systems are more externally oriented than enterprise systems.

True

Transaction-level information is essential for operational management to be able to direct the day-to-day operations of the business.

True

________ is a collaboration tool that supports remote (different place), synchronous (same time) collaboration.

Video conferencing

An example of a cross-functional business process is

creating a new product

An ESS's (Executive Support System) digital ________ displays an array of charts and graphs of a business's key performance indicators.

dashboard

In ________, digital technology and the Internet are used to execute the major business processes in the enterprise.

e-business

Using the Internet to buy or sell goods is called

e-commerce

A Web site that allows citizens to file taxes online is a form of ________.

e-government

You manage the IT department at a small startup Internet advertiser. You need to set up an inexpensive system that allows customers to see real-time statistics such as views and click-throughs about their current banner ads. Which type of system will most efficiently provide a solution?

extranet

IT ________ refers to the overall decision-making that guides the IT strategy of a firm.

governance

Which of the following is a highly structured decision?

granting credit to a customer

Which of the following is not a business benefit of collaboration?

improved compliance with government regulations

Business ________ applications allow managers to interactively work with current and historical data to discover patterns and trends to help their decision.

intelligence

Supply chain management systems are described as a(n) ________ system because they manage information that flows between different companies.

inter organizational

A relocation control system that reports summaries on the total moving, house hunting, and home financing costs for employees in all company divisions would fall into the category of

management information systems

An information systems manager

manages data entry staff

A business process in the ________ function is producing bills of material.

manufacturing and production

A Web interface used to present integrated personalized business content to users is called a(n) ________.

portal

Which of the following is not one of the four main classifications for collaboration tools identified by the space/time matrix?

remote/colocated - is not Four main classifications for collaboration tools: same time/same place same time/remote synchronous/colocated different time/remote

All of the following are reasons for the increased business focus on collaboration and teamwork, except for

the need for more efficient work hierarchies.

Which of the following tools would you use to evaluate and choose a collaboration tool for your organization?

the time/space collaboration and social tool matrix

Which type of system would you use to forecast the return on investment if you used new suppliers with better delivery track records?

DSS

________ systems are especially suited to situations in which the procedure for arriving at a solution may not be fully defined in advance.

Decision- support