Management Test 2

which of the following is a legal problem employers may encounter in seeking providing or using employment as part of the selection process A. defamation lawsuits B. adverse impact lawsuits C. Product liability lawsuits D. accusations of disparate discrimination E. accusations of reciprocity

A. Defamation lawsuits

which of the following is one of the sources of resistance to change? A. Self interest B. multifunctional work groups C. a dynamic organizational culture D. discontinuous innovation E. sustainable status quo

A. self interest

the Finnish government is working to change the perception of older workers and encourage Finnish companies to abandon mandatory retirement plans. What kind of surface-level diversity is the Finnish government hoping to achieve

Age

which of the following is and intern recruiting method? A. employee referrals B. career paths C. walk-ins D. employment services E. advertisements

B. career paths

which of the following jobs would be most likely to require someone who has high degree of extroversion? A. wholesale plant nursery operator B. salesperson C. market researcher D. bookkeeper E. computer technicians

B. salesperson

Which of the following statements about sexual harassment is true? A. only people who have themselves been harassed can file complaints B. non employees cannot by guilty of sexual harassment C. Sexual harassment can occur between people of the same sex D. the three kinds of sexual harassment and quid pro quo, bona fide and disparate treatment E. None of these statements is true

C

which of the following is NOT a characteristic of functional departmentalization? A. allows work to be done by highly qualified specialists B. lowers costs by reducing duplication C. produces managers with broader experience and expertise D. complicates coordination between departments E. organizes workers into separate units responsible for perfuming particular business functions

C. produces managers with broader experience and expertise

Which of the following is a component of a creative work environment that encourages creativity? A.the development of challenging work B. organizational encouragement C. the granting of autonomy D. the removal of organizational impediments E. all of the above

E

which of the following is an organizational impediment to creativity in a work environment? A. internal conflict B. rigid management structures C. bias towards the status quo D. power struggles E. All of the above

E

Which of the following is a reason teamwork can be more satisfying than traditional work? A. allows teams to receive proprietary business info that is only available to managers B. provides team members with unique work opportunities C. Teamwork gives workers unique work opportunities D. gives unique leadership responsibilities which enable them to build individual leadership skills E. theses are all reasons why teamwork can be more satisfying

E. all of the above

To which of the following aspects of the human resource management process does US Federal employment law apply? A. selection decisions B. compensation decisions C. performance appraisals D. training and development activities E. All of these

E. all of these

which of the following types of info would typically be collected as part of a job analysis? A.work activities B. tools and equipment used C. knowledge, skills, and abilities need to do the job D. Job context E. all of these

E. all of these

in terms of the chain command, ____ authority is the right to command immediate subordinates, while ____ authority is the right to advise but not command others who are not subordinates A. departmental; functional B. centralized; decentralized C. functional; expert D. internal; external E. line; staff

E. line; staff

Milestones are formal review points that tend to lengthen the innovation process

False

T/F A competitive advantage becomes a sustainable competitive advantage when other companies have found it very expensive to duplicate the what the firm is providing to customers

False

T/F Affirmative action is required by law for all private employers while diversity is voluntary

False

T/F Bargaining power of buyers tends to be higher when a company sells a popular product to multiple buyers than when a company is dependent on just a few high-volume buyers

False

T/F In legal terms, intentional discrimination by an employer is identified as adverse impact while unintentional discrimination is called disparate treatment

False

T/F NAFTA is a regional trade agreement between canada and the United States. No other nations have signed this trade agreement

False

T/F Since teams should be an end in themselves, it is appropriate to use them in most situations

False

T/F Specialized jobs are generally inefficient

False

T/F The hostile work environment form of sexual harassment occurs when employment outcomes such as hiring, promotion, or simply keeping one's job depends on whether an individual submits to being sexually harassed

False

T/F The tree significant disadvantages that teams and teamwork are prone to are initially high turnover, social loafing, and legal risk

False

T/F Wrongful discharge is a legal doctrine that requires a manager to have the approval of the human resource manager to terminate employees

False

T/F companies face very little uncertainty in their strategic business environments

False

T/F nearly all technology cycles follow a bell-shaped pattern of innovation

False

the acronym GATT stands for

General Agreement on Tariffs and Trade

T/F A technology cycle begins with the birth of a new technology and ends when that technology reaches its limits and dies; it is then replaced by newer, substantially better technology

True

T/F Affirmative action is defined as the purposeful steps taken b an organization to create employment opportunities for minorities and women. It is required by law for private employers with 15 or more employees

True

T/F Companies use their resources to improve organizational efficiency and effectiveness

True

T/F Declaring victory too soon is one of the mistakes managers often make in the refreezing stage of change

True

T/F Functional departmentalization organizes work and workers into separate units responsible for particular business functions or areas of expertise

True

T/F Global business is defined as the buying and selling of goods and serves by people from different countries

True

T/F Historically, companies have generally followed the phase model of globalization

True

T/F Human resource management (HRM) is the process of finding, developing, and keeping the right people for the company

True

T/F In the decision making process, teams can do a much better job than individuals in defining the problem and generating alternative solutions

True

T/F Multinational corporations are corporations that won businesses in two or more countries

True

T/F Organizational structure is the description of the vertical and horizontal configuration of departments, authority, and jobs within a company

True

T/F Teams are typically required when tasks are complex, require multiple perspectives or require repeated interaction with others to complete

True

T/F Technological discontinuities are followed by discontinuous change characterized by technological substitution and design competition

True

T/F The glass ceiling is the so-called invisible barrier that prevents women and minorities from advancing to the top jobs in organizations

True

T/F The only time gender, age, religion, etc. can be used to make employment decisions is when they are considered a bona fide occupational qualification

True

T/F a disability is defined as a mental or physical impairment that substantially limits one or more major life activities

True

T/F based on the research evidence, related diversification appears to be a better strategy for portfolio management than unrelated diversification

True

T/F in a decentralized organization, workers closest to problems are authorized to make the decisions necessary to solve the problems on their own

True

T/F in diversity pairing, people of different cultural backgrounds are paired together for mentoring

True

T/F the Maastricht Treaty of Europe was designed to create the EU and make the euro the one common currency for all members

True

T/F the presence of someone with expertise in a group will often cause other group members to withhold efforts

True

which of the following is a mechanism used to examine external threats and opportunities facing a firm as well as its internal strengths and weaknesses

a situational analysis

Virtual teams ____

are very flexible

according to Michael Porter, five industry forces determine an industry's overall attractiveness and potential for long-term profitability. which of the following is one of those forces Porter identified?

bargaining power of suppliers

organizational authority is traditionally characterized by ____

chain of command

According to the text, how do companies typically fare when they are accused of discrimination and must go to court to defend themselves

companies lose, on average, 2/3 of the discrimination cases brought against them

____ are workplace cultures in which workers perceive that new ideas are welcomed, valued, and encouraged

creative work environments

when the Home Depot opened stores in canada, it ran a series of ads featuring an animated hammer that shoes that the US based home improvement store had the lowest prices. according to Porter, which of the following positioning strategies did the Home Depot adopt to deal with existing canadian stores that sold similar products?

differentiation

____ is a method of investment in which a company builds a new business or buys an existing business in a foreign country

direct foreign investment

which of the following statements explains why diversity actually makes good business sense

diversity helps companies attract and recruit talented employees

____ occurs when a company sells domestically produced products to customers in foreign countries

exporting

T/F in matrix departmentalization most employees report to a single boss

false

protectionism is the use of trade varies to protect local companies and their workers from _____

foreign competition

McKinsey company hires consultants from over 40 companies. This raises cultural sensitivity. In other words, this benefits McKinsey by ______

improving the quality of problem solving

organization ____ is the successful implementation of creative ideas in organizations

innovation

Deutsche Bank is the largest bank in the world. Would this give it a sustainable competitive advantage

no because size is not a criteria for sustainable competitive advantage

Hallmark has four departments- flowers and gifts, cards and e-cards, hallmark collectibles, and Photo albums and scrapbooks. Hallmark uses _____ departmentalization

product

the ____ strategy is analogous to pruning floweres

retrenchment/recovery

_____ is the process of solving problems by consistently applying the same rules, procedures and processes

standardization

As malta got ready for its admittance to the EU they removed all taxes on the importation of goods manufactured in Malta- in other words the EU abolished ____ for Malta-maunfactured merchandise

tariffs

Teams are typically required when

tasks require multiple perpsectives

the least amount of team autonomy is found in ____

traditional work groups

A hospital asked a group of physicians, volunteers, and admin staff to develop and implement a plan to rase necessary money for a new pediatric unit. This group of people with complementary skill formed a _____

work team