Medical Assisting - Chapter 12
When an error or omission is found in an electronic record, a(n) _______ is made as soon as possible. 1) Correction 2) Deletion 3) Addendum 4) Change
Addendum
Generally, once an entry in an electronic health record is saved, a correction is made by __________. 1) Deleting the error 2) Adding an addendum 3) Highlighting the error and placing a comment 4) Printing the page, correcting the error, and scanning the page 5) Striking through the error and adding initials
Adding an addendum
In order to find out which patients are not paying their office claims and statements promptly, you could ask the EHR report generator to create a(n) __________ report. 1) Patient statistics 2) Demographics 3) Accounts receivable 4) Office statistics 5) Aging
Aging
Which of the following are strategies for focusing on the patient, not the computer, during a patient encounter. 1) Be comfortable with the system being used 2) Look at the computer and type while speaking with the patient 3) Take notes and enter them in the computer later 4) Have the patient put information in the computer directly
Be comfortable with the system being used Take notes and enter them in the computer later
In which of the following ways can a medical assistant help reassure patients that the office EHR program and the information it contains are confidential and secure? 1) Display negativity about the program when things don't go "exactly right" while using it. 2) Explain the security systems to patients in technical terms. 3) Be knowledgeable about the confidentiality and security aspects of the program. 4) Show patients their own medical records and how information is entered and maintained.
Be knowledgeable about the confidentiality and security aspects of the program. Show patients their own medical records and how information is entered and maintained.
Most programs include a patient ______ component so the administrative staff can produce a billing statement for the patient. 1) Billing 2) Documentation 3) Coding 4) Template
Billing
Which of the following are ways to ensure the accuracy of patient information in an electronic health record? 1) Paper copies of all documents 2) Careful key entry 3) Regular backup of electronic files 4) Patient signatures on all documentation
Careful key entry Regular backup of electronic files
Which of the following is a way to keep password information secure? 1) Write login information down and keep it in a drawer for access 2) Share user information with coworkers 3) Never log out of the computer you use 4) Change passwords on a regular basis
Change passwords on a regular basis
What is the primary reason most providers give for not implementing EHRs in their offices? 1) Technology issues 2) Training requirements 3) Ease of use 4) Cost
Cost
Match the terms with their definitions.
Customized - An EHR software program changed to suit a specific specialty and style of a physician's office Electronic health record - Electronic record of health-related information for an individual patient that is created, managed, and gathered in a manner that conforms to nationally recognized interoperability standards Electronic medical record - Electronic record of health-related information for an individual patient that is created, compiled, and managed by providers and staff members in a single healthcare organization Personal health record - Electronic version of the complete medical history and record of a patient's lifelong health that is collected and maintained by the individual patient
The access codes that allow users to enter patient records in an EHR system insert a(n) __________ in the medical record, so that office administration can tell who is accessing each medical record. 1) Red arrow 2) Byline 3) Date and time stamp 4) Audio clip 5) Digital flag
Date and time stamp
Identify the goals of promoting electronic health records. 1) Decrease medical errors 2) Decrease record legibility 3) Create record uniformity 4) Decrease information available among patients, providers, and insurance carriers
Decrease medical errors Create record uniformity
Many EHR programs can verify a patient's insurance coverage and simultaneously capture the patient's __________. 1) Next of kin 2) Financial status 3) Next appointment date 4) Banking information 5) Demographic information
Demographic information
Dr. Hillman broke his leg while he was on vacation last week. His office has fully implemented EHR, so he plans to work from home part of the time. He will go into the office only as necessary to see patients. Which of the following is not possible for Dr. Hillman using the EHR system? 1) Update patient files from his home computer 2) Diagnose software problems on his home computer 3) Participate in a teleconference about a patient while viewing the patient's EHR 4) Access patient records from his home computer 5) Save a patient's record to the central office computer
Diagnose software problems on his home computer
The need to maintain a list of releases of patient information is mandated by 1) PQRI 2) HIPAA 3) MIPPA 4) provider rules
HIPAA
What laws dictate that PHI cannot be disclosed without the patient's express written permission unless allowed by federal or state statute? 1) OSHA 2) HIPAA 3) AARA 4) CLIA
HIPAA
Which of the following must be taken into consideration when creating an appointment matrix in an electronic scheduling system? 1) Hours when patients are not seen 2) Administrative staff lunch breaks 3) Physician's vacations 4) Canceled appointments 5) Physician's meeting schedule
Hours when patients are not seen Physician's vacations Physician's meeting schedule
Which of the following is a disadvantage of using an electronic scheduler? 1) If the computer is down, the day's schedule is not accessible. 2) You must look at each page to find a patient's forgotten appointment. 3) You can search for appointments by appointment type needed. 4) You can keep a list of patients who want earlier appointments. 5) Multiple users may use it at any time.
If the computer is down, the day's schedule is not accessible.
A template for a new patient record would most likely include which of the following required fields? 1) Insurance information 2) Physical exam 3) Chief complaint 4) Name 5) Address
Insurance information Name Address
A patient's personal health record is owned by the __________. 1) Medical practice 2) Patient 3) State government 4) Healthcare provider 5) Federal government
Patient
Which of the following types of reports can be produced using the report generator in an EHR program? 1) Patient aging reports 2) Accounts receivable 3) Patient statistics 4) Provider statistics 5) Population statistics
Patient aging reports Accounts receivable Patient statistics
A ______ allows a patient to access routine information and perform tasks such as making appointments online. 1) Patient e-mail 2) Provider portal 3) Patient portal 4) Practice website
Patient portal
Which of the following is not an advantage of the integration of ancillary programs for labs and other diagnostic and therapeutic services with an EHR system? 1) Test results are transmitted to the healthcare provider's office as soon as they are available. 2) Orders can be submitted to the lab at the time the patient appointment is made. 3) Results can be faxed, scanned, or e-mailed as necessary. 4) Patients do not have to wait as long for lab or diagnostic appointments. 5) The patient and practitioner do not have to wait as long for test results.
Patients do not have to wait as long for lab or diagnostic appointments.
What type of patients are more likely to adhere to agreed-upon care plans? 1) Patients who are engaged partners 2) Patients who are protected against the knowledge of the details of their illnesses 3) Patients who are told to trust in the care providers' decisions 4) Patients who understand the rationale behind their care 5) Patients who feel that their care providers listen to them
Patients who are engaged partners Patients who understand the rationale behind their care Patients who feel that their care providers listen to them
Identify the tasks that a patient can do using a patient portal. 1) Paying a balance on an account 2) Accessing a child's immunization record 3) Scheduling an appointment 4) Changing the contents of the provider's progress notes 5) Accessing insurance claim information
Paying a balance on an account Accessing a child's immunization record Scheduling an appointment
An electronic version of the comprehensive medical history of a patient's lifelong health that is kept by the individual patient is called a(n) 1) Electronic health record 2) Protected health record 3) Personal health record 4) Individual health record.
Personal health record
Identify the additional advantages of a fully functioning EHR program. 1) Physicians can access records from any computer with a secure access code. 2) Increased physical storage needs. 3) Patients can access their complete medical record from home. 4) Providers in different locations can look at the same record at the same time.
Physicians can access records from any computer with a secure access code. Providers in different locations can look at the same record at the same time.
Which of the following allows the entry of prescriptions, which can be transmitted directly to the pharmacy or printed and given to the patient? 1) Prescription writers 2) Patient access programs 3) Ancillary order integrations 4) Report generators
Prescription writers
If an EHR's coding software detects a charge that does not match a diagnosis code, it may __________. 1) Produce a flag to alert the medical office 2) Process the coding improperly 3) Cause the computer to crash 4) Refuse to process the file 5) Bill the patient erroneously
Produce a flag to alert the medical office
The greatest concern of electronic health records is __________. 1) Lack of access to paper medical records 2) Computer network crashes 3) the retraining needed for medical staff 4) Lost or misfiled electronic records 5) Protecting the confidentiality of patient records
Protecting the confidentiality of patient records
Which feature of an EHR program is used to produce revenue reports, aging reports, and office accounts receivable? 1) Electronic prescriptions 2) Report generators 3) Billing and coding software 4) Ancillary order integration
Report generators
Information in a new patient template, such as name, address, and insurance information, appears in ______ fields. 1) Empty 2) Optional 3) Required 4) Variable
Required
Identify the advantages of ancillary programs for labs, X-rays, and other diagnostic services. 1) Orders must be submitted on paper. 2) Results are transmitted back as soon as available. 3) Providers must manually process the results in the patient's record. 4) Results can be immediately uploaded to the patient's medical record.
Results are transmitted back as soon as available. Results can be immediately uploaded to the patient's medical record.
Which of the following is mandated in Stage 2 of "meaningful use" of EHRs for Medicare or Medicaid patients? 1) Enrolling patients in PHR 2) Sending and receiving clinical information electronically 3) accessing comprehensive patient data 4) Participating in clinical decision support for national high-priority conditions 5) Improving population health
Sending and receiving clinical information electronically
Which of the following is not an acceptable method of reassuring patients and other staff members about EHR confidentiality and security? 1) Show patients that anyone can view their medical information. 2) Create a pamphlet or flyer to explain the system to patients. 3) Explain that patients can view a list of people who have accessed their information. 4) Never display negativity about the EHR system. 5) Explain the security systems in place in the medical office.
Show patients that anyone can view their medical information.
Which of the following are potential deterrents for implementing electronic health records? 1) Decreased legibility of charts 2) Staff training requirements 3) Maintenance costs 4) Increased transcription costs 5) Possible damage to the system
Staff training requirements Maintenance costs Possible damage to the system
Which of the following materials are needed to schedule an appointment using an electronic scheduler? 1) Template outlining time frames for appointment types 2) Electronic scheduler 3) Provider's appointment book 4) Pencil to record the patient's name, phone number, and reason for the visit
Template outlining time frames for appointment types Electronic scheduler
Which of the following are characteristics of a customized EHR software program? 1) Templates allow the physician to add entire phrases with a few clicks of the mouse. 2) Terms such as congestive heart failure may be quickly selected in a cardiologist's office. 3) In each type of practice, the physician must type all information for each patient. 4) Terms such as congestive heart failure must be typed by the cardiologist each time they are entered in a record.
Templates allow the physician to add entire phrases with a few clicks of the mouse. Terms such as congestive heart failure may be quickly selected in a cardiologist's office.
In which ways can computerized records also be useful as tickler files? 1) They can alert staff when a patient is in the waiting room. 2) They can alert staff to prescription interactions. 3) They can alert staff to patients who require follow-up care. 4) They can alert staff about patients who are due for yearly checkups.
They can alert staff to patients who require follow-up care. They can alert staff about patients who are due for yearly checkups.
An electronic health record must contain information that is created, managed, and gathered in a manner that conforms to ______ standards. 1) interoperability 2) portability 3) OSHA 4) insurance
interoperability
Which of the following are benefits of having individual access codes and passwords in an EHR program? 1) An access code allows each user to access only designated areas of a record. 2) An access code inserts a date and time stamp in the record to track who has accessed it. 3) A password can be shared with other providers to allow access to information. 4) An access code allows patients to access their medical records when needed.
An access code allows each user to access only designated areas of a record. An access code inserts a date and time stamp in the record to track who has accessed it.
What is the most appropriate action when an error or omission is found in an electronic record? 1) No change may be made to an electronic record 2) An addendum is made as soon as possible 3) A line is drawn through the information 4) The error is deleted from the record and replaced with the correct information
An addendum is made as soon as possible
Which function of an EHR allows for electronic test ordering and receipt of results? 1) Patient access 2) Report generators 3) Billing and coding software 4) Ancillary order integration
Ancillary order integration
How often should passwords be changed in the EHR system? 1) As directed by the healthcare facility policies 2) Each time you allow someone else to use it 3) At the end of every day 4) Never 5) After each use
As directed by the healthcare facility policies
How many identifiers are required to correctly identify a patient's EHR? 1) At least 4 2) At least 2 3) At least 3 4) None 5) 1
At least 2
Better __________ occur when medical record documentation is clear, concise, and complete. 1) Administrative outcomes 2) Adverse effects 3) Initiatives 4) Clinical outcomes
Clinical outcomes
To have better clinical outcomes, documentation should be which of the following? 1) Concise 2) Clear 3) Erroneous 4) Hidden 5) Open to the public 6) Complete
Concise Clear Complete
Explaining the office access process to patients, showing patients their own medical records, and maintaining a positive attitude about a new EHR program can help reassure patients that their information is 1) Portable 2) Vulnerable 3) Confidential 4) Secure
Confidential Secure
An electronic record of health-related information that can be utilized by members of more than one healthcare organization is known as a(n) 1) EMR 2) EHR 3) PHR 4) chart
EHR
Many EHR programs make insurance verification ______ by assisting with online verification. 1) Easier 2) Unnecessary 3) More time-consuming 4) Difficult
Easier
Identify the functions of an electronic prescription writer. 1) Flag an ordered prescription as a potential allergy interaction 2) Transmit prescriptions directly to the pharmacy 3) Maintain a log of medication effectiveness 4) Maintain a list of commonly prescribed medications and dosages 5) Receive payment from Medicare and Medicaid
Flag an ordered prescription as a potential allergy interaction Transmit prescriptions directly to the pharmacy Maintain a list of commonly prescribed medications and dosages
Which of the following is a disadvantage of using an electronic scheduler? 1) You can keep a list of patients who want earlier appointments. 2) You must look at each page to find a patient's forgotten appointment. 3) Multiple users may use it at any time. 4) If the computer is down, the day's schedule is not accessible. 5) You can search for appointments by appointment type needed.
If the computer is down, the day's schedule is not accessible.
When information such as the result of a laboratory test is entered into a patient's EHR, the information is available for viewing __________. 1) Within two days 2) The morning of the next business day 3) Immediately 4) Within one week 5) Within 10 business days
Immediately
Which of the following are objectives of Meaningful Use? 1) Increasing revenue 2) Improve care coordination 3) Better clinical outcomes 4) Reduce health disparities 5) Engage patients and family 6) Reducing time spent with patients during an encounter 7) Advanced methods of bill collections
Improve care coordination Better clinical outcomes Reduce health disparities Engage patients and family
An EHR program can be used to verify a patient's insurance coverage 1) Over the phone 2) Online 3) On paper 4) In person
Online
An EHR software program may be ______ to suit a specific specialty and style of a physician's office. 1) disorganized 2) unaltered 3) unchanged 4) customized
customized
Place the steps in scheduling a patient appointment with an electronic scheduler in order, with the first step on top.
1) Establish the type of appointment required by the patient, noting if it is for a new patient or an established patient. 2) Consult the office template for the amount of time required for the patient appointment. 3) Ask if the patient has a preferred time frame, and try to schedule appointments earlier in the day first. 4) Use the search option to find the next available appointment for the time frame required by the patient. 5) Once the patient agrees to the appointment time, enter the patient's name, phone number, and reason for the appointment.
Place the following steps in creating a new patient record with EHR software in order, with the first step on top.
1) Open the New Patient window of the EHR program. 2) Enter the patient's full name. 3) Carefully inspect all information entered for accuracy. 4) Save the new patient information.
Place the steps for creating an appointment matrix using an electronic scheduling system in order, with the first step on top.
1) Open the office appointment scheduler. 2) Block the dates and times when the office or physician will not be available for patient appointments. 3) Enter a reason that the time is not available for future reference. 4) Specify time frames necessary for different types of appointments.
What percentage of the U.S. gross national product is accounted for by healthcare costs? 1) 25% 2) 17.8% 3) 20% 4) 10% 5) 5%
17.8%
The goal of George W. Bush's executive order was that most Americans would have access to electronic health records by ______. 1) 2015 2) 2011 3) 2014 4) 2012
2014
The goal of the presidential executive order signed in August 2006 was to give most Americans access to electronic health records by the year __________. 1) 2009 2) 2014 3) 2012 4) 2018 5) 2007
2014
An EMR is created, compiled, and managed by whom? 1) A patient's health plan 2) A single healthcare organization 3) Multiple insurance companies 4) The patient
A single healthcare organization
All users of an EHR program must have individual 1) Computers 2) Software 3) Access codes 4) Passwords
Access codes Passwords
How is security maintained if providers access EHR programs from home or other locations? 1) They must obtain prior permission from the EHR program administrators 2) They must complete access report forms 3) The medical assistant provides remote access 4) Access codes and passwords are used
Access codes and passwords are used
Careful key entry and regular backup of electronic files help ensure ______ in electronic patient information. 1) Inaccuracy 2) Errors 3) Mistakes 4) Accuracy
Accuracy
Which of the following are advantages to billing and coding software within EHR programs. 1) Alerts can produce flags notifying users of errors. 2) The need for code linkage is eliminated. 3) Automatic coding is always error-free. 4) Electronic claims can be submitted directly to insurance carriers. 5) Procedure and diagnostic codes can be automatically assigned.
Alerts can produce flags notifying users of errors. Electronic claims can be submitted directly to insurance carriers. Procedure and diagnostic codes can be automatically assigned.
Electronic claims submission and coding of medical record is done through which component of an EHR? 1) Scheduling software 2) Clinical software 3) Referral verification 4) Coding software
Coding software
Many of the medical errors that can lead to patient death can be traced to ______ problems. 1) Medication 2) Billing 3) Electronic 4) Communication
Communication
Like the rest of the office staff, Barry is still learning how to use the new EHR system installed in the medical office. He is with a patient and is attempting to document the patient's chief complaint in the EHR system, but he cannot get the system to accept the information. What should Barry do? 1) Tell the patient the new system is causing disruptions throughout the office. 2) Ask the patient to wait while he tries repeatedly to get the system to work. 3) Document the patient's chief complaint on paper and enter it later into the EHR system. 4) Call the practitioner into the exam room to help him enter the information. 5) Skip this step and tell the patient the practitioner will be in shortly.
Document the patient's chief complaint on paper and enter it later into the EHR system.
Match the key terms with their definitions.
EHR - Health record created in electronic format that can be shared among multiple providers EMR - Record of health-related information for a single patient that is created and maintained by a single healthcare organization PHR - Electronic version of a patient's complete medical history that is created and maintained by the individual patient
Identify the characteristics of an EHR. 1) EHRs are not legal records and have no legal regulations. 2) EHR access is controlled by the provider with patient authorization. 3) EHR files are owned and managed by providers or facilities. 4) EHR data are entered by the patient.
EHR access is controlled by the provider with patient authorization. EHR files are owned and managed by providers or facilities.
An electronic record of health-related information for an individual patient that is created, compiled, and managed by providers and staff within a single healthcare organization is called a(n) 1) chart 2) EHR 3) PHR 4) EMR
EMR
Identify the advantages of electronic health records. 1) Ease of chart access for multiple users 2) High maintenance costs 3) Staff training requirements 4) Increased legibility of charts 5) Fewer lost records
Ease of chart access for multiple users Increased legibility of charts Fewer lost records
EHR software programs allow for ______ transmission of referrals among the PCP, specialist, and insurance plan involved. 1) Delayed 2) Electronic 3) Paper 4) Manual
Electronic
Which function of EHR programs allows the staff to make appointments for patients? 1) Billing and coding software 2) Tickler file 3) Referral management 4) Electronic scheduler 5) Report generator
Electronic scheduler
Which of the following are advantages of electronic health records? 1) Increased access to educational materials 2) Reduced storage needs 3) Decreased cost of office visits 4) Reduced concern over privacy and safety 5) Efficiency in records transfers
Increased access to educational materials Reduced storage needs Efficiency in records transfers
Which of the following was not a reason for development and promotion of electronic medical records? 1) Increasing age of the general population 2) Increase in medical errors 3) Rising healthcare costs 4) Paper medical records could no longer meet patients' needs 5) Increasing need for coordination of care
Increasing age of the general population
A personal health record (PHR) is maintained by the 1) Insurance company 2) Employer 3) Individual patient 4) Provider
Individual patient
Which of the following is an advantage of an electronic scheduler? 1) Only one staff member at a time can view the appointment book. 2) A schedule matrix is not necessary. 3) It allows multiple users at any time. 4) It must look at each day's schedule to locate a patient's appointment.
It allows multiple users at any time.
Which of the following apply to PHI? 1) It stands for protected health information. 2) The patient's express written permission is required for non-federal or state disclosures. 3) It is protected by HIPAA laws 4) It stands for personal health information. 5) Disclosure is allowed at the physician's discretion.
It stands for protected health information. The patient's express written permission is required for non-federal or state disclosures. It is protected by HIPAA laws
Which of the following is an advantage of EHRs? 1) Software upgrades 2) Need for IT staff 3) Legibility of records 4) Patient concern for privacy 5) Staff training
Legibility of records
___________ improves the quality, safety, and efficiency of certified electronic health records. 1) The HIPAA Privacy Rule 2) OSHA 3) Advanced patient placement 4) Meaningful use
Meaningful use
Which of the following are examples of communication problems that may lead to medical errors? 1) Electronic prescription orders 2) Well-documented patient messages 3) Properly filed paper records 4) Mishandled patient messages 5) Mislabeled laboratory orders
Mishandled patient messages Mislabeled laboratory orders
At the provider's request, Tony is attempting to enter a prescription for Mrs. Johnson for her high blood pressure. The EHR system keeps reporting an error: Incompatible medication. What might this mean, and what should Tony do about it? 1) The medication Tony is trying to enter has not yet been approved by the FDA, so he should enter another drug instead. 2) Tony misspelled the name of the medication, so he should check the spelling and try again. 3) The medication is not on Mrs. Johnson's insurance list of covered medications; he should enter another drug instead. 4) Mrs. Johnson is either allergic to the medication or is taking another medication that interacts with it; Tony should consult the healthcare provider. 5) The medication is not yet entered into the EHR system, so Tony should add it before entering the prescription.
Mrs. Johnson is either allergic to the medication or is taking another medication that interacts with it; Tony should consult the healthcare provider.
Which of the following can be tracked by an EHR program? 1) Whether a patient takes the prescribed medication 2) Number of visits remaining on a referral 3) Number of visits allowed by a referral 4) Time frame involved with a referral 5) Total charges for procedures from a referred provider
Number of visits remaining on a referral Number of visits allowed by a referral Time frame involved with a referral
Which type of electronic record is owned and maintained by the patient? 1) EMR 2) MRI 3) PIR 4) PHR 5) EHR
PHR
Identify the characteristics of a PHR. 1) PHRs contain treatment information from multiple providers. 2) PHR files are owned and updated by the individual. 3) PHR access is controlled by the provider. 4) PHRs are legal documents regulated by state and federal laws.
PHRs contain treatment information from multiple providers. PHR files are owned and updated by the individual.
Which of the following is a true statement about a patient's personal health record (PHR)? 1) PHR files contain treatment information related to only one provider. 2) PHRs may be stored and maintained on secure Internet sites. 3) PHR data usually can be disclosed without the patient's written permission. 4) PHR data are entered by healthcare professionals or their staff. 5) PHR files are legal documents and are regulated by federal laws.
PHRs may be stored and maintained on secure Internet sites.
Which of the following is not likely to be a required field in your EHR software's form to be completed for each new patient? 1) Patient address 2) Insurance information 3) Patient name 4) Patient driver's license 5) Next of kin
Patient driver's license
Which items may be needed to create a new patient record in an EHR program? 1) Patient information form 2) Credit card number 3) Laboratory orders 4) Manila folder 5) Physician notes
Patient information form Laboratory orders Physician notes
Under the HIPAA privacy and security act, a medical office should maintain documentation of which of the following? 1) Patient permission for release of information 2) Date when information was requested 3) Date when information was released 4) Requests for patient information 5) Signature of the person receiving the requested information
Patient permission for release of information Date when information was released Requests for patient information
Communication problems that contribute to medical errors in a medical facility include all of the following except __________. 1) Mishandled patient messages 2) Mislabeled laboratory orders 3) Unreadable information in a patient's record 4) Misfiled paper records 5) Poor telephone etiquette
Poor telephone etiquette
Many offices and EHR systems today allow patients to access and interact with certain parts of their EHR by providing a patient __________ to the system. 1) Admission 2) Code 3) Portal 4) Key 5) Password
Portal
Which stage of "meaningful use" of EHRs for Medicare and Medicaid patients includes documenting the percentage of visits, diagnoses, prescriptions, immunizations, and other pertinent health information electronically? 1) Stage 3 2) Stage 5 3) Stage 1 4) Stage 2 5) Stage 4
Stage 1
Which of the following lists the total amount of the charges, the amount paid by the insurance plan, deductibles, and the copayment or coinsurance balance due from the patient? 1) Balance 2) Claim 3) Diagnosis code 4) Statement
Statement
Identify the advantages of electronic schedulers. 1) They are designed for single user access. 2) They can book appointments when the computer system is down. 3) They can keep a list of patients who want an earlier appointment. 4) They allow multiple users at a time. 5) They can easily look up a patient's appointment.
They can keep a list of patients who want an earlier appointment. They allow multiple users at a time. They can easily look up a patient's appointment.
Practitioners can engage patients in medical decision-making by sharing what kinds of information with them? 1) Billing details 2) Treatment options 3) Other patients' experiences 4) Illness information 5) Risk factors
Treatment options Illness information Risk factors
In this morning's monthly financial status meeting, the office manager asked Cheryl for an analysis of how much revenue is generated by each of several procedures that are commonly performed in the medical office. To accomplish this in the most accurate and efficient manner, Cheryl should ____. 1) Use the EHR software's report generator 2) Ask the healthcare providers who performed the procedures 3) Survey the patients who had the procedures 4) Search through patient files individually 5) Keep a checklist at the medical assistant's desk
Use the EHR software's report generator
Files that need periodic attention are called ______ files. 1) annual 2) update 3) tickler 4) reminder
tickler
