MGMT 360 exam 2
The Milgram Study-
"teacher" administered what he or she thought were real shocks to a "learner"
The purpose of assembling a team is to
- accomplish larger, more complex goals.
How groups function has important implications for organizational
- productivity.
Traditionally Managed Teams
-Leader resides outside the team -Potential for low autonomy
Diversity
-Represents the multitude of individual differences and similarities that exist among people.
How many people attended MLKs famous speech in Washington?
250.000
Consultation
:Seek Assistance in order to get Support, Ask for Opinion
Personal Appeals:
Appeals to feelings for friendship and loyalty
Inspirational Appeal
Arouse Enthusiasm by Appealing to Values and Ideals and Aspirations, Referent Power
A style of leadership that includes behaviors that encourage positive psychological capacities, an ethical climate, greater selfawareness, an internalized moral perspective, a balanced processing of information, and selfdevelopment is known as:
Authentic leadership
Expert Power
Bases of Power Knowledge and skills
Legitimate
Bases of Power Power that comes from a role or position
Information Power
Bases of Power Special access to specific information
Referent Power
Bases of Power Stems from personal characteristics of the person - leadership, charisma (from co workers subordinates)
Connection Power
Bases of Power Stems from relationship with others
Reward Power
Bases of Power The ability to grant a reward
Coercive Power
Bases of Power the ability to take something away or punish someone for noncompliance
According to the video: How do great leaders inspire action? By...
Being driven by beliefs
_______ power is how a manager influences people through the threat of or actual negative consequences for undesired actions.
Coercive
Which type of leadership employs position power or legitimate power to exert influence over others?
Directive
Ingratiation
Get someone in good mood before asking for something
Self-directed Team
Group of people that works in a self-managing way; typically assume complete autonomy.
A team may be charged with coming up with a new marketing slogan which is what kind of task?
Idea generating.
Task oriented behaviors are also called
Initiating structure.
Taskoriented behaviors are also called
Initiating structure.
How do inspired leaders and organizations think & communicate?
Inside out
Rational Persuasion:
Logical Arguments and Factual Evidence, Expert Power
little cohesion
Low performance- Little participation in group activities
Which one of the following traits is not a tool or behavior that transformational leaders use to influence employees and create commitment to the company goals?
Mangement by Exception.
The group members are more open and respectful toward each other, and willing to ask each other for both help and feedback, at the stage of
Norming
Too much cohesion
Not a problem unless- Groupthink- Not aligned with company goals`
what is Power?
Power is the ability to influence the behavior of others to get what you want.
A leader who is _________________, according to the Michigan Studies, is characterized by directive, structural and task oriented behaviors. He or she makes sure that the work gets done, subordinates perform their jobs in an acceptable fashion, and that the organization is efficient.
Production orientated
Exchange:
Quid pro Quo
Legitimating:
Referring to moral obligation, policy manual, rules or practices and traditions
Employee Empowerment
Self-managed teams are empowered, which means that they have the responsibility as well as the authority to achieve their goals
People oriented leader behaviors
Showing concern for employee feelings and treating employees with respect (also called consideration).
Which of the studies found that leaders have two dominant sets of behaviors that predict success - consideration and initiating structure.
The Ohio State Studies
Self-directed Team
The team makes all decisions internally
Self-managed Teams
The team manages itself but still has a team leader
Which of the following is not a key characteristic of authentic leaders?
They have no set priorities.
The Zimbardo Study
This social psychologist studied how people behave when they are asked to play roles, in particular as prison guards or prisoners.
The earliest approach to the study of leadership was
Trait approach.
________ leaders focus on the creation of reward contingencies and exchange relationships that result in a calculative compliance on the part of followers, while __________ leaders create and communicate a higher level
Transactional, transformational
Pressure
Use demands, threats, or persistent reminders
Coalition:
Use someone else's support as reason for you to comply
According to the Ted Talks video-clip: How do "great leaders" inspire others? They do so by asking the following questions...
Why, How, What
Which of the following is NOT a characteristic that authentic leadership encourages?
all of the above -self-awareness -self-development -internalized moral perspective -positive psychological capacities
A team asked to manage an entire line of products including making decisions about products to produce, managing the production of the product lines, marketing them, and staffing their division, is given which kind of task?
all of the above; problem-solving, production, idea generation
ross-functional team
appears in matrix organizations where individuals from different parts of the organization staff the team which may be temporary or long standing in nature
Self-managed teams
are empowered, which means that they have the responsibility as well as the authority to achieve their goals
When leaders make decisions alone without involving employees in the decision making process, they are using...
authoritarian decision making.
product development or service team
can be temporary or ongoing
Nelson is the manager of a marketing department in a medium sized company. Nelson has six employees reporting to him. In deciding the goals for the department for next quarter, Nelson is holding a meeting for employee input and direction. Nelson uses a(n) _________ style of decision making in the marketing department.
democratic
Teams differ in terms of the tasks they are trying to accomplish, and the major tasks include all of the following EXCEPT
directing
All of the following are consequences of a highquality leadermember exchange relationship except
effort in building good relationships.
In democratic decision making...
employees participate in the making of the decision
Which of the following powers is NOT a type of positional power?
expert
Self-managed Teams•
groups of workers who are given administrative oversight for their task domains
Which of the following is an incorrect statement about leadermember exchange (LMX) theory?
highquality LMX relationships involve an active dislike between the leader and member.
Impression management
includes how a person dresses, how they stand, and the way they behave at work.
task force or problem solving team
is a temporary team which is asked to address a specific issue or problem until it is resolved
virtual teams
is one where members not co-located in same physical place. Unique challenges are building trust and engaging members.
Upward influence
is the ability to influence those in positions higher than yours.
Downward influence
is the ability to influence those in positions lower than yours.
A directive leader tends to rely primarily on which of the following sources of power?
legitimate
Adjourning
members prepare for disbandment
"We survived!" is the common sentiment of the group stage of
norming
Effective Peer Influence
occurs when individuals are not destructively competitive.
The Asch Experiment
peer pressure: length of lines; responses varied with responses of group
Group leaders can finally move into coaching roles and help members grow in skill and leadership in the stage of
performing
According to the video, a cohesive group is one whose members are very ______ in their feeling toward the group and are strongly motivated to retain their _______ the group
positive, membership in
Conformity
refers to people's tendencies to behave consistently with social norms.
Resistance
response to power Occurs when the influence target does not wish to comply with the request and either passively or actively repels the influence attempt.
Compliance
response to power Occurs when the target does not necessarily want to obey, but then does.
Commitment
response to power Occurs when the target not only agrees to the request but also actively supports it.
Group members are becoming more authentic as they express their deeper thoughts and feelings in the stage of
storming
The fundamental factors affecting group cohesion include all of the following EXCEPT
strength?
The Asch Study-
subjects conformed to group opinion about 1/3 of the time
Self-managing teams
team manages itself
forming
the first stage of team development, in which team members meet each other, form initial impressions, and begin to establish team norms
The ideal size for a team depends on the
the task at hand
Teams where the manager serves as the team leader are called
traditional teams.
Research on transformational and transactional leadership shows all of the following except
transactional leaders increase the intrinsic motivation of their followers.
Peopleoriented behaviors include
treating employees with respect.
Group
•Collection of people •Interact/interdependent •Groups don't need to have goals
Team
•Common goal •Shared leadership •Shared accountability •Cohesion