MGMT 360 exam 2

The Milgram Study-

"teacher" administered what he or she thought were real shocks to a "learner"

The purpose of assembling a team is to

- accomplish larger, more complex goals.

How groups function has important implications for organizational

- productivity.

Traditionally Managed Teams

-Leader resides outside the team -Potential for low autonomy

Diversity

-Represents the multitude of individual differences and similarities that exist among people.

How many people attended MLKs famous speech in Washington?

250.000

Consultation

:Seek Assistance in order to get Support, Ask for Opinion

Personal Appeals:

Appeals to feelings for friendship and loyalty

Inspirational Appeal

Arouse Enthusiasm by Appealing to Values and Ideals and Aspirations, Referent Power

A style of leadership that includes behaviors that encourage positive psychological capacities, an ethical climate, greater selfawareness, an internalized moral perspective, a balanced processing of information, and selfdevelopment is known as:

Authentic leadership

Expert Power

Bases of Power Knowledge and skills

Legitimate

Bases of Power Power that comes from a role or position

Information Power

Bases of Power Special access to specific information

Referent Power

Bases of Power Stems from personal characteristics of the person - leadership, charisma (from co workers subordinates)

Connection Power

Bases of Power Stems from relationship with others

Reward Power

Bases of Power The ability to grant a reward

Coercive Power

Bases of Power the ability to take something away or punish someone for noncompliance

According to the video: How do great leaders inspire action? By...

Being driven by beliefs

_______ power is how a manager influences people through the threat of or actual negative consequences for undesired actions.

Coercive

Which type of leadership employs position power or legitimate power to exert influence over others?

Directive

Ingratiation

Get someone in good mood before asking for something

Self-directed Team

Group of people that works in a self-managing way; typically assume complete autonomy.

A team may be charged with coming up with a new marketing slogan which is what kind of task?

Idea generating.

Task oriented behaviors are also called

Initiating structure.

Taskoriented behaviors are also called

Initiating structure.

How do inspired leaders and organizations think & communicate?

Inside out

Rational Persuasion:

Logical Arguments and Factual Evidence, Expert Power

little cohesion

Low performance- Little participation in group activities

Which one of the following traits is not a tool or behavior that transformational leaders use to influence employees and create commitment to the company goals?

Mangement by Exception.

The group members are more open and respectful toward each other, and willing to ask each other for both help and feedback, at the stage of

Norming

Too much cohesion

Not a problem unless- Groupthink- Not aligned with company goals`

what is Power?

Power is the ability to influence the behavior of others to get what you want.

A leader who is _________________, according to the Michigan Studies, is characterized by directive, structural and task oriented behaviors. He or she makes sure that the work gets done, subordinates perform their jobs in an acceptable fashion, and that the organization is efficient.

Production orientated

Exchange:

Quid pro Quo

Legitimating:

Referring to moral obligation, policy manual, rules or practices and traditions

Employee Empowerment

Self-managed teams are empowered, which means that they have the responsibility as well as the authority to achieve their goals

People oriented leader behaviors

Showing concern for employee feelings and treating employees with respect (also called consideration).

Which of the studies found that leaders have two dominant sets of behaviors that predict success - consideration and initiating structure.

The Ohio State Studies

Self-directed Team

The team makes all decisions internally

Self-managed Teams

The team manages itself but still has a team leader

Which of the following is not a key characteristic of authentic leaders?

They have no set priorities.

The Zimbardo Study

This social psychologist studied how people behave when they are asked to play roles, in particular as prison guards or prisoners.

The earliest approach to the study of leadership was

Trait approach.

________ leaders focus on the creation of reward contingencies and exchange relationships that result in a calculative compliance on the part of followers, while __________ leaders create and communicate a higher level

Transactional, transformational

Pressure

Use demands, threats, or persistent reminders

Coalition:

Use someone else's support as reason for you to comply

According to the Ted Talks video-clip: How do "great leaders" inspire others? They do so by asking the following questions...

Why, How, What

Which of the following is NOT a characteristic that authentic leadership encourages?

all of the above -self-awareness -self-development -internalized moral perspective -positive psychological capacities

A team asked to manage an entire line of products including making decisions about products to produce, managing the production of the product lines, marketing them, and staffing their division, is given which kind of task?

all of the above; problem-solving, production, idea generation

ross-functional team

appears in matrix organizations where individuals from different parts of the organization staff the team which may be temporary or long standing in nature

Self-managed teams

are empowered, which means that they have the responsibility as well as the authority to achieve their goals

When leaders make decisions alone without involving employees in the decision making process, they are using...

authoritarian decision making.

product development or service team

can be temporary or ongoing

Nelson is the manager of a marketing department in a medium sized company. Nelson has six employees reporting to him. In deciding the goals for the department for next quarter, Nelson is holding a meeting for employee input and direction. Nelson uses a(n) _________ style of decision making in the marketing department.

democratic

Teams differ in terms of the tasks they are trying to accomplish, and the major tasks include all of the following EXCEPT

directing

All of the following are consequences of a highquality leadermember exchange relationship except

effort in building good relationships.

In democratic decision making...

employees participate in the making of the decision

Which of the following powers is NOT a type of positional power?

expert

Self-managed Teams•

groups of workers who are given administrative oversight for their task domains

Which of the following is an incorrect statement about leadermember exchange (LMX) theory?

highquality LMX relationships involve an active dislike between the leader and member.

Impression management

includes how a person dresses, how they stand, and the way they behave at work.

task force or problem solving team

is a temporary team which is asked to address a specific issue or problem until it is resolved

virtual teams

is one where members not co-located in same physical place. Unique challenges are building trust and engaging members.

Upward influence

is the ability to influence those in positions higher than yours.

Downward influence

is the ability to influence those in positions lower than yours.

A directive leader tends to rely primarily on which of the following sources of power?

legitimate

Adjourning

members prepare for disbandment

"We survived!" is the common sentiment of the group stage of

norming

Effective Peer Influence

occurs when individuals are not destructively competitive.

The Asch Experiment

peer pressure: length of lines; responses varied with responses of group

Group leaders can finally move into coaching roles and help members grow in skill and leadership in the stage of

performing

According to the video, a cohesive group is one whose members are very ______ in their feeling toward the group and are strongly motivated to retain their _______ the group

positive, membership in

Conformity

refers to people's tendencies to behave consistently with social norms.

Resistance

response to power Occurs when the influence target does not wish to comply with the request and either passively or actively repels the influence attempt.

Compliance

response to power Occurs when the target does not necessarily want to obey, but then does.

Commitment

response to power Occurs when the target not only agrees to the request but also actively supports it.

Group members are becoming more authentic as they express their deeper thoughts and feelings in the stage of

storming

The fundamental factors affecting group cohesion include all of the following EXCEPT

strength?

The Asch Study-

subjects conformed to group opinion about 1/3 of the time

Self-managing teams

team manages itself

forming

the first stage of team development, in which team members meet each other, form initial impressions, and begin to establish team norms

The ideal size for a team depends on the

the task at hand

Teams where the manager serves as the team leader are called

traditional teams.

Research on transformational and transactional leadership shows all of the following except

transactional leaders increase the intrinsic motivation of their followers.

Peopleoriented behaviors include

treating employees with respect.

Group

•Collection of people •Interact/interdependent •Groups don't need to have goals

Team

•Common goal •Shared leadership •Shared accountability •Cohesion