MGMT 373 Exam 2

Manager who is otherwise competent may engage in some behaviors that make him or her ineffective or even "toxic" - stifles ideas and drives away good employees.

dysfunctional manager

each employee's and each group's ongoing efforts to gather information and apply the information to their decisions.

continuous learning

Employees must gain a clear understanding of differences between _______ and ________ performance.

current, expected

future oriented, learning KSAs that may be useful later

development

- Produce more innovative solutions to problems - Source of creativity - Contribute to a healthy level of conflict that leads to better decision making ---Short term = difficulty learning to work together ---Strong leadership helps problems fade over time

diversity

Working outside oneʼs home country is the most important ___ __________ that can develop an employee for a career in the global economy

job experience

Most employee development occurs through ___ ___________

job experiences

combination of tasks, relationships, problems, demands and other features of an employee's jobs.

job experiences

way organization groups its people into useful divisions, departments, and reporting relationships

organizational structure

______ need to be well suited and well prepared for their jobs.

people

can be useful for employee development under certain conditions: 1. Appraisal system must tell employees specifically about their performance problems and ways to improve their performance. 2. Employees must gain a clear understanding of differences between current and expected performance. 3. Appraisal process must identify causes of performance discrepancy and develop plans for improving performance.

performance appraisals

Ensure that employees' work contributes to achieving the organization's goals

performance management

Process through which managers ensure that employee activities and outputs contribute to organizational goals

performance management

Each aspect of ___________ __________ should be related to the organization's _____

performance management, goals

similar attitudes and values and enjoy being together (i.e. identification)

personal attraction to the team

social impact of work, network

personal relationships

encourages learning and avoids interfering with training.

positive work environment

a career that frequently changes based on changes in the person's interests, abilities, and values and in the work environment.

protean careers

__% of employers say that they are concerned about a skills gap in the workforce

67

U.S. companies spent $__._ billion on training

90.6

detailed descriptions of a situation that trainees study and discuss

case studies

The average training budget for big firms was $__ million

17

is possible whenever people work together in teams

conflict

can be used for development purposes: 1. Raters identify an area of behavior as a strength of the employee or an area requiring further development. 2. Results presented to employee show how rating on each item and how self‐ evaluations differ from other raters' evaluations. 3. Individual reviews results, seeks clarification from raters, and sets specific development goals based on strengths and weaknesses identified.

360‐degree feedback

__% of workers want to learn a new skill— perhaps suggesting a way to fill this gap

57

Overall, companies spent about $_____ per learner

1,075

Employees prepare an action plan for how they will achieve their short- and long-term career goals.

Action Planning & Follow-Up

An assessment process in which multiple raters or evaluators (assessors) evaluate employees' performance on a number of exercises, usually as they work in a group at an offsite location

Assessment Centers

The continual process of setting career-related goals and planning a route to achieve those goals

Career Development & Management

- Candidate enters response to questions at a computer - Useful for gathering objective data

Computerized Interviews

is widespread and occurs when employees are encouraged to see relationships among ideas and think in new ways

Critical, systematic thinking

involves receiving training via Internet or Intranet.

E-Learning

uses electronic networks for delivering and sharing information, offers tools, links and information for helping trainees improve performance.

E-Learning

•Based on information from selfassessment and reality check, employee sets short- and longterm career objectives. - Specific - Measurable - Attainable - Realistic - Timely

Goal Setting

- Right combination of people, technology, and organizational structure that makes full use of the organization's resources and opportunities in achieving its goals. - Each of these elements must fit well with the others in a smoothly functioning whole.

High‐performance work system

Assessment consists of 100 + questions about how the person feels or prefers to behave in different situations.

MBTI

For team building and leadership development.

MBTI

Most popular test for employee development.

MBTI

•Psychological test that identifies individuals' preferences: 1. Means of information gathering 2. Way of decision making 3. Lifestyle

Myers-Briggs Type Indicator

• More than just "showing someone the ropes" • Train managers and peers in OJT principles. • Provide employees access to lesson plans, checklists, procedure manuals, training manuals, learning contracts, and progress report forms. • Assess employee's level of basic skills, before conducting OJT with an employee.

On-the-job training

- Several members of the organization meet to interview each candidate - Reduces biases - Improves reliability

Panel Interviews

The most effective way to measure employee satisfaction with training is _______ and learning acquired is _______.

Survey; pre-post test with control group

MBA, master's program, training certificates, etc.

additional education

a teamwork and leadership training program based on use of challenging, structured outdoor activities

adventure learning

must identify causes of performance discrepancy and develop plans for improving performance.

appraisal process

must tell employees specifically about their performance problems and ways to improve their performance.

appraisal system

•Collecting information and providing feedback to employees about heir behavior, communication style, or skills. •360 feedback: employees, their peers, managers, and customers.

assessment

require trainees to gather and analyze information and make decisions that influence the outcome.

business games

________ __________ is a combination of: 1. Formal education 2. Job experiences 3. Relationships 4. Assessment of personality and abilities • Help employees prepare for the future of their careers. • Development is about preparing for change in new jobs, responsibilities, or requirements.

employee development

Create a culture that supports and encourages ________ ___________ to help reduce ______ ____ and reduce ________

employee development, talent gaps, turnover

Participants learn concepts and apply them by simulating behaviors involved and analyzing the activity and connecting it with real-life situations

experiential programs

include team-building exercises like wall climbing and rafting to help build trust and cooperation among employees.

experiential programs

•Information employers give employees about their skills and knowledge and where these assets fit into the organization's plans.

feedback

•These may include: - Workshops - Short courses - Lectures - Simulations - Business games - Experiential programs •Many companies operate training and development centers.

formal education

• Circumstances resembling an invisible barrier that keep most women and minorities from attaining the top jobs in organizations.

glass ceiling

Receive a number of mails, telephone calls, documents and memos. They then have a limited period of time to set priorities, organize their working schedule accordingly and respond to mail and phone calls

in basket exercise

enable sharing information widely.

information systems

Training cannot address deficiencies in ____________, __________, etc

intelligence, motivation

employees can also develop skills and increase their knowledge about the organization and its customers by interacting with a more experienced member:

interpersonal relationships

Enable the organization to benefit from teamwork and employee empowerment

job design

Key ___ __________ events include: - Job assignments - Interpersonal relationships - Types of transitions

job experience

a culture in which learning is rewarded, promoted, and supported by managers and organizational objectives.

learning culture

an organization that supports lifelong learning by enabling all employees to acquire and share knowledge.

learning organization

Employees have resources for training, and they are encouraged to share their knowledge with colleagues in ________ _____________

learning organizations

Managers take an active role in identifying training needs and encouraging the sharing of ideas in ________ _____________

learning organizations

Training is _________ (usually). Development is ________

mandatory, optional

a person's ability to step back and assess their own skills, performance, or learning

metacognitive skills

The systematic evaluation of the organization, the jobs, and the employees to determine where training is most needed and what type of training is needed.

needs assessment

process of evaluating the organization, individual employees, and employees' tasks to determine what kinds of training, if any, are necessary.

needs assessment

a combination of employee characteristics and positive work environment that permit training.

readiness for training

Employees who contribute to teamwork, empowerment, and knowledge sharing

recruitment and selection

encourage people to strive for objectives that support organization's overall goals.

reward systems

Use of information by employees to determine career interests, values, aptitudes, and development needs. • MBTI • Strong-Campbell Interest Inventory • Self-Directed Search

self-assessment

members agree on goals, they will be more cohesive

shared goals

one challenge is to shift the focus of training away from teaching skills and toward a broader focus on generating and sharing knowledge.

shared knowledge

Training method that represents a real-life situation, with trainees making decisions resulting in outcomes that mirror what would occur on the job.

simulations

Process of identifying and tracking highpotential employees who will be able to fill top management positions.

succession planning

determines how details of the organization's necessary activities will be grouped, whether into jobs or team responsibilities.

task design

- 2 or more people - interdependence - common purpose - work to accomplish a SPECIFIC PERFORMANCE GOAL

team

Extent to which team members are attracted to the team and motivated to remain in it

team cohesiveness

• Can have healthy impact ‐ energizes people toward higher performance

team conflict

the more time spent together, the more cohesive the team

team interaction

One of the most important features of organizations today is ________

teamwork

Rapid changes in many industries has increased focus on ________, which requires regular training

teamwork

Planned efforts to help employees acquire job-related knowledge, skills, abilities, or behaviors

training

Teach employees the specific skills they need to perform the duties of their job

training

learning current, job-specific KSAs

training

the organization recognizes that employees are the source of its knowledge. It therefore focuses on ensuring the development and well ‐being of each employee.

valued employees

job rotation, challenging [stretch] assignments

work performance