MGT-3003 Ch 13

Ramon portrayed which of the following team roles? A. initiator B. coordinator C. gatekeeper D. harmonizer E. evaluator

D. harmonizer (unsure)

Ryan Graves was formerly responsible for developing new teams to start operations in new cities. These teams can best be described as which of the following? A. informal and self-managed B. informal teams C. work teams D. self-managed teams E. formal and work teams

D. self-managed teams

At the beginning of the meeting Kira does not properly lead the team during the ______ stage of team development. Therefore; the team was stuck in the ______ stage. A. performing; forming B. norming; storming C. storming; norming D. norming; performing E. forming; storming

E. forming; storming

The three Uber employees in leadership roles for each city are considered a team rather than a group because they purposefully A. interact. B. have complementary skills. C. share norms. D. have a common identity. E. share goals.

E. share goals.

For Melanie Curtin's team, which has their all-team meetings via Skype, which of the following are most important? A. skills B. time and location C. information D. information and skills E. location

B. time and location

Kira allowed the conflict between Blake and Sarah to turn A. functional. B. motivating. C. dysfunctional. D. professional. E. frequent.

C. dysfunctional.

If a Driver Operations Manager was to utilize her analytics skills on a team, what role would that person most likely fulfill? A. coordinator B. procedural technician C. opinion seeker D. evaluator E. harmonizer

D. evaluator

As the team member overseeing and gathering information from the Community Manager and Driver Operations Manager, which maintenance role best describes the role for the General Manager? A. coordinator B. recorder C. energizer D. elaborator E. procedural technician

A. coordinator

Although ______ are typically unwritten and seldom discussed openly, they have a powerful influence on group and organizational behavior. A. norms B. personality conflicts C. quality standards D. task roles E. work rules

A. norms

Kendall frequently requests meetings between her team and counterparts in San Bernardino. She often spots issues that will affect both groups and wants to work openly on coordination so there are no surprises for anyone. How would you describe the role Kendall plays? A. She is playing a maintenance role. B. She is playing a leadership role. C. She is playing a task role. D. She is playing a cohesiveness role. E. She is playing a relationship role.

C. She is playing a task role.

TRUE OR FALSE: Personality conflict is defined as interpersonal opposition based on personal dislike or disagreement.

True

TRUE OR FALSE: Today, teamwork is considered the cornerstone of future management.

True