MGT 321 Chapter 1

______ skills are particularly important in today's workplace and crucial to your success in an organization.

Writing

E-mail and text messaging are useful for:

a. confirming deliveries and sending product alerts. b. providing fast client contact and advertising a new product or service. c. sending important information in a meeting and providing instant reminders. d. All of these are correct.

Verbal barriers include:

a. overabstraction, polarization, and inadequate knowledge or vocabulary. b. differences in language or interpretation. c. ambiguity and inappropriate use of expressions. d. All of these are correct.

Terms such as few, several, some, and as soon as possible may be considered ________ and too broad.

ambiguous

Although instant and text messaging are commonly used for business communication today, most companies avoid using social media.

False

Communication is a linear, static process.

False

Upward communication refers to the flow of communication from upper-level employees or managers down to lower-level employees.

False

When faced with an ethical decision, you should ask yourself:

"Does my action comply with company policies and guidelines?"

The flow of information from managers to their employees is called:

downward communication.

Examples of environmental noise include:

poor acoustics and extreme temperatures.

Communication consists of the communication need, sender, message, audience, and:

response

Communication is the process of sending and receiving verbal as well as nonverbal messages.

True

Understanding one's own emotions and how they affect others, recognizing one's strengths and limitations, and demonstrating self-confidence is an example of:

Self-awareness

A word's denotation refers to its literal, dictionary meaning

True

In a business environment, you need to consider ____ consequences of your communication because anything you write and say may become public if your company is sued or is part of a government investigation.

legal