NBE communication skills

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the ideal time limit for a speech is

20 minutes

the pope reads his speech word for word from a prepared text. this is an example of

a manuscript speech

which of the following best describes a dis-confirming response with more than one meaning

ambiguous

a disconfirming response with more that one meaning leaving the other party unsure of the responder's position is an

ambiguous response

linda was attending an optimist club meeting and after her arrival was asked to give a speech concerning her vocation at the meeting. This is an example of

an impromptu speech

what is the term that is described as the believably of a speaker or other source of information

an impromptu speech

external communication is

any communication that goes beyond the doors of your business

the process of pronouncing all the parts of a word is known as

articulation

a reciever focusing on the speaker's voice screening out all other stimuli is an example of

attending

the medium sender selects to send the message is known as the

channel

the emotional tone of a relationship as it is express in the messages that partners send and receive defines which of the following terms

climate

a human survival skill needed to maintain contact with the world is

communication

in decision making, what term is defined as: when all group members are in agreement

consensus

the objective, emotion free meanings of a term are known as

denotations

which of the following types of listening would involve listening in which the goal is to help the speaker solve a problem

empathetic listening

words that have more that one dictionary meaning are referred to as

equivocal terms

more pleasant sounding words used in the place of more direct, less pleasant terms are

euphemisms

listening in which the goal is to judge the quality or accuracy of a speaker's remarks is

evaluative listening

a speech that is planned in advance but is presented in a direct, contersational manner

extemporaneous speech

any communication which goes beyond the doors of your business is called

external communication

incorrect thoughts that lead us to believe that we have heard the message before

faulty assumptions

words that are pronounced like another word but have a different meaning and are usually spelled differently

homonyms

sarah is listening to cathy and trying very hard to understand her ideas on the subject. This is an example of

informational listening

which type of listening involves listening to understand another person or ideas

informational listening

what do we call business communications that are sent to receivers with a company

internal communications

the type of communication in which the two parties involved consider one another as individuals is

interpersonal communication

bob debated with himself as to what the correct answer to the question was, but finally chose the correct one. This is an example of

intrapersonal communication

the type of communication which refers to those aspects of communication behavior that occur within the individual is

intrapersonal communication

the study of body movement, gestures, and posture is

kinesics

all of the following are important with regard to a speaker's awareness of the audience when choosing the speech material except

knowing the personal background of the introductory speaker

an approach to conflict resolution in which neither party achieves its goals is

lose-lose

all of the following are considered appropriate opening techniques for a speech except

making an apology

A speech that is delivered word for word from a prepared text

manuscript speech

what type of communication refers to the wholesale distribution of identical copies of the same message to persons or recievers unknown to the sender and unknown to each other in any sence of interaction

mass

what type of speech is learned and delivered by rote without a written text

memorized speech

excessive written or verbal communication would be considered

message overload

a worker is drilling a hole in the street just outside of the classroom making it nearly impossible for the students to hear the instructor. This is an example of

noise

a type of response in which no words are spoken

non-verbal

to end a sentence in which the last word is abbreviated you should use a

period

external communication includes

personal letters, congratulatory notes, letters of refrence

which of the following is an example of a misinterpretation of a non verbal symbol

personal space

what is the act of attempting to influence the behavior and thinking of another person or group of people called

persuasion

the highness or lowness of the voice is known as

pitch

which of the following is a common cause of nervousness

poor preparation

which of the following terms is dealing with the speed at which you speak

rate

which of the following is an example of a misrepresentation of a verbal signal

relative terms

which of the following terms best describes the process of deliberately revealing information about oneself that is significant and that would not normally be known by others?

self disclosure

what is the term that is defined as dealing with the meaning of words

semantics

which of the following initiates the communication process

sender

all of the following would be considered proper with respect to the use of a visual aid except

statistics demonstrated by the visual aid should not be rounded off

the arrangement of words in a sentence defines

syntax

which of the following terms deals with the arrangement of words in a sentence

syntax

which of the following defines the term feed back

the discernible response of the reciever

a complete sentence that describes the central idea of a speech and is usually found in the first paragraph

thesis statement

witch of the following is not a general purpose for making a speech

to distract

John's speech instructor told john that he would have to speak a little louder. John needs to work on which of the following areas of public speaking?

volume

which of the following terms is synonymous with loudness

volume


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