Organizational Behavior Final
What is the best reason to create teams in an organization?
Teams that make sense for that organization
Which of the following statements about nonprogrammed decisions is FALSE?
The decisions are rarely a responsibility of top management.
Susan is the senior manager at her company. Susan made the choice to go to teams because she went to a seminar on teams, but she'll be on a two-year foreign assignment when teams are actually implemented. Which of the following is likely to occur?
The teams are likely to fail
A team ____________ is a written agreement among team members establishing ground rules about the team's processes, roles, and responsibilities.
agreement
The positive benefits of a team-based environment include all of the following except
all of these are benefits
When a third party is involved in a conflict and has the power to issue a binding settlement, the process is called
arbitration
A group is homogeneous if
members are similar in one or several ways that are critical to the work of the group.
Which of the following occurs when a message is not decoded by the receiver in the way the sender intended?
misperception
In which stage of group development do members develop norms of behavior?
motivation and productivity
What term refers to the process in which two or more parties make offers, counteroffers, and concessions in order to reach an agreement?
negotiation
Ivan is trying to understand the concern of an angry customer, but several employees keep interrupting the conversion. These interruptions are an example of
noise
Which of the following is true about brainstorming?
none of these
_________ communication is neither spoken nor written yet has meaning to others.
nonverbal
____ communication takes place informally, during task activities, and throughout meetings.
oral
When choosing team members, which of the following abilities would you NOT specifically look for?
persuasiveness
Which type of task interdependence has the most communication requirements?
reciprocal interdependence
Which type of task interdependence requires constant communication and mutual adjustment for task completion?
reciprocal interdependence
Which type of multinational organizational structure is best when a balance of global integration and local responsiveness is needed?
regional headquarters structure
Which of the following arises due to interpersonal issues?
relationship conflict
Decisions that recur infrequently and have no decision rules are ____ decisions.
uncertain
The basic premise of the early trait approach to leadership was that
unique leadership traits could be identified, and used to select leaders.
Nonprogrammed decisions are usually made by
upper management
_________ communication occurs when lower-level employees communicate to those at higher levels the organization.
upward
________ conflict occurs due to perceived or actual incompatibilities in beliefs about what is right or wrong.
values
_________ refers to the emphasis given to spoken words and phrases.
verbal intonation
The fourth step of the creative process is ___________.
verification
By definition, __________ conflict occurs across different hierarchical levels in the organization.
vertical
Often, people are unaware that they are in conflict until they recognize that they are __________ about something.
very emotional
A team that never actually meets together in the same room is called a
virtual team
What term refers to a live or prerecorded video segment that is broadcast over a company's intranet and archived for employees to view later?
webcast
A middle of the road manager would be a ____ manager on the Leadership Grid.
5,5
Recent renewed interest in the trait approach to leadership has suggested all of the following are characteristics of leaders EXCEPT
All of these are characteristics.
__________ involves a 3rd party in a negotiation to overcome a stalemate between the parties.
Alternative dispute resolution
Which acronym serves as a reminder that when you negotiate, you shouldn't accept an offer that is worse than what you'd get if didn't negotiate at all?
BATNA
____ is the extent to which workers in an organization specialize as opposed to performing a variety of tasks as generalists.
Division of labor
________ conflict is destructive conflict focused on emotions and differences between the two parties.
Dysfunctional
Which of the following is a type of informal group?
Friendship
Which of the following is a formal group?
Grapevine
In LPC theory, what factor is presumed to have the third biggest effect on the favorableness of a situation?
Leader position power
In LPC theory, which factor reflects the extent to which the leader can assign work, reward and punish employees, and recommend them for promotion?
Leader position power
In the LPC theory, the degree of task or relationship motivation is measured by the
Least Preferred Coworker scale.
All of the following are symptoms of groupthink EXCEPT
a lack of idea promotion from the group leader.
In the third stage of Glasl's model of conflict escalation, ________, the idea that "talking no longer helps" emerges and the conflict begins to get destructive.
action over words
Leadership is
both a process and a property.
____ refers to the inability of human beings to process an unlimited amount of information, causing most decisions to be made in a partially irrational manner.
bounded rationality
What is (are) the new role(s) of managers in teams?
coaches and facilitators
Which conflict resolution strategy reflects a desire to give both parties what they want?
collaborating
Which term refers to a group of people whose shared expertise and interest in a joint enterprise informally binds them together?
community of practice
Which conflict resolution strategy embodies an "I win, you lose" mindset?
competing
Which conflict resolution strategy entails pursuing one's interests without any regard for the other party's?
competing
Employees checking their cell phones and whispering to each other during a meeting are causing which type of communication noise?
competition
Which conflict resolution strategy embodies a "we both win some and lose some" mindset?
compromising
One important method for enhancing creativity is to make it a part of the organization's ____.
culture
Shortly after implementation, team performance often ____ before returning to previous levels.
declines
According to Vroom, a _________ style requires the least input from the manager.
delegate
_________ communication occurs when employees communicate across departments and levels.
diagonal
In which integrating mechanism do managers from different units informally work together to coordinate or to identify and solve shared problems?
direct contact
Which type of negotiation occurs when any gain to one party is offset by an equivalent loss to the other?
distributive negotiation
_________ ties refer to relationships with coworkers, bosses, and others we know because of the roles we hold.
formal
In the eighth stage of Glasl's model of conflict escalation, ________, the goal becomes destruction and dissolution of the system.
fragmentation of the enemy
All of the following are forms of nonverbal communication EXCEPT
giving a speech
Which type of multinational organizational structure is appropriate when local differences are large and the benefits of global integration are small?
global area division structure
In a ____________, all functional activities are controlled by a product group at headquarters; local managers do not usually provide input into product decisions and are involved only in local administrative, legal, and financial affairs.
global product division structure
Vroom's current formulation includes two different decision trees. One tree is to be used when the manager is primarily interested in making a timely decision. The other tree is to be used when the manager is interested in
helping subordinates develop their decision-making skills.
A flatter, team-based structure is appropriate for firms that rely on
highly skilled workers.
By definition, __________ conflict occurs between groups at the same organizational level.
horizontal
_________ communication is anything that is not official, such as gossip or another employee's question about how to do something.
informal
The audience at an Oprah Winfrey talk show is an example of a(n) ____ group.
interest
____ are informal and organized around a particular activity.
interest groups
All of the following are true regarding social loafing except
it is often a problem in very small groups.
Which type of noise occurs when overly technical language prevents the receiver from understanding the message?
jargon
All of the following are true of large groups except
large do not set many rules or regulations.
During the ____ phase of team implementation, teams usually long for a system that resembles the old organizational structure.
leader - centered teams
In the seventh stage of Glasl's model of conflict escalation, ________, the opponent is no longer viewed as a person and slight personal damage is considered acceptable.
limited attempts to overthrow
Grouping employees by ___________ means that groups are organized according to a region of the country or world.
location
Effective project teams tend to have _______ levels of relationship conflict that ______ toward the end of the project.
low, increases
In a _________ culture, people rely on the words themselves to carry meaning.
low-context
In organizations with a _________, employees report to both a project or product team and to a functional manager.
matrix structure
Which type of structure is characterized by employees having two bosses at the same time?
matrix structure
A communication medium's _________ reflects the extent to which the medium can carry nonverbal cues, provide rapid feedback, convey personality traits, and support the use of natural language.
richness
Which of the following is one of the four fundamental principles for integrative negotiation?
separate the people from the problem
Which type of task interdependence requires that tasks be performed in a certain order?
sequential interdependance
________ happens when people are motivated to look good to others and want to maintain a positive self-image
social facilitation
The set of relationships among people connected through friendship, family, work, or other ties is called a(n)
social network
When ____, the decision maker knowingly accepts less than the best possible outcome.
suboptimizing
Videoconferencing, instant messaging, electric meetings, and even conference calls are considered __________ technology.
synchronous
A major difference between the behavioral approach and the LPC theory of leadership is that
the LPC theory contends a leader's effectiveness depends on the situation.
The cost of teams includes which of the following factors?
the difficulty of changing to a team-based organization.
Nonprogrammed decisions are most common at what level of the organization?
top
Once a receiver provides feedback to a sender, the sender and receiver have engaged in
two-way communication