Organizational Behavior Final

What is the best reason to create teams in an organization?

Teams that make sense for that organization

Which of the following statements about nonprogrammed decisions is FALSE?

The decisions are rarely a responsibility of top management.

Susan is the senior manager at her company. Susan made the choice to go to teams because she went to a seminar on teams, but she'll be on a two-year foreign assignment when teams are actually implemented. Which of the following is likely to occur?

The teams are likely to fail

A team ____________ is a written agreement among team members establishing ground rules about the team's processes, roles, and responsibilities.

agreement

The positive benefits of a team-based environment include all of the following except

all of these are benefits

When a third party is involved in a conflict and has the power to issue a binding settlement, the process is called

arbitration

A group is homogeneous if

members are similar in one or several ways that are critical to the work of the group.

Which of the following occurs when a message is not decoded by the receiver in the way the sender intended?

misperception

In which stage of group development do members develop norms of behavior?

motivation and productivity

What term refers to the process in which two or more parties make offers, counteroffers, and concessions in order to reach an agreement?

negotiation

Ivan is trying to understand the concern of an angry customer, but several employees keep interrupting the conversion. These interruptions are an example of

noise

Which of the following is true about brainstorming?

none of these

_________ communication is neither spoken nor written yet has meaning to others.

nonverbal

____ communication takes place informally, during task activities, and throughout meetings.

oral

When choosing team members, which of the following abilities would you NOT specifically look for?

persuasiveness

Which type of task interdependence has the most communication requirements?

reciprocal interdependence

Which type of task interdependence requires constant communication and mutual adjustment for task completion?

reciprocal interdependence

Which type of multinational organizational structure is best when a balance of global integration and local responsiveness is needed?

regional headquarters structure

Which of the following arises due to interpersonal issues?

relationship conflict

Decisions that recur infrequently and have no decision rules are ____ decisions.

uncertain

The basic premise of the early trait approach to leadership was that

unique leadership traits could be identified, and used to select leaders.

Nonprogrammed decisions are usually made by

upper management

_________ communication occurs when lower-level employees communicate to those at higher levels the organization.

upward

________ conflict occurs due to perceived or actual incompatibilities in beliefs about what is right or wrong.

values

_________ refers to the emphasis given to spoken words and phrases.

verbal intonation

The fourth step of the creative process is ___________.

verification

By definition, __________ conflict occurs across different hierarchical levels in the organization.

vertical

Often, people are unaware that they are in conflict until they recognize that they are __________ about something.

very emotional

A team that never actually meets together in the same room is called a

virtual team

What term refers to a live or prerecorded video segment that is broadcast over a company's intranet and archived for employees to view later?

webcast

A middle of the road manager would be a ____ manager on the Leadership Grid.

5,5

Recent renewed interest in the trait approach to leadership has suggested all of the following are characteristics of leaders EXCEPT

All of these are characteristics.

__________ involves a 3rd party in a negotiation to overcome a stalemate between the parties.

Alternative dispute resolution

Which acronym serves as a reminder that when you negotiate, you shouldn't accept an offer that is worse than what you'd get if didn't negotiate at all?

BATNA

____ is the extent to which workers in an organization specialize as opposed to performing a variety of tasks as generalists.

Division of labor

________ conflict is destructive conflict focused on emotions and differences between the two parties.

Dysfunctional

Which of the following is a type of informal group?

Friendship

Which of the following is a formal group?

Grapevine

In LPC theory, what factor is presumed to have the third biggest effect on the favorableness of a situation?

Leader position power

In LPC theory, which factor reflects the extent to which the leader can assign work, reward and punish employees, and recommend them for promotion?

Leader position power

In the LPC theory, the degree of task or relationship motivation is measured by the

Least Preferred Coworker scale.

All of the following are symptoms of groupthink EXCEPT

a lack of idea promotion from the group leader.

In the third stage of Glasl's model of conflict escalation, ________, the idea that "talking no longer helps" emerges and the conflict begins to get destructive.

action over words

Leadership is

both a process and a property.

____ refers to the inability of human beings to process an unlimited amount of information, causing most decisions to be made in a partially irrational manner.

bounded rationality

What is (are) the new role(s) of managers in teams?

coaches and facilitators

Which conflict resolution strategy reflects a desire to give both parties what they want?

collaborating

Which term refers to a group of people whose shared expertise and interest in a joint enterprise informally binds them together?

community of practice

Which conflict resolution strategy embodies an "I win, you lose" mindset?

competing

Which conflict resolution strategy entails pursuing one's interests without any regard for the other party's?

competing

Employees checking their cell phones and whispering to each other during a meeting are causing which type of communication noise?

competition

Which conflict resolution strategy embodies a "we both win some and lose some" mindset?

compromising

One important method for enhancing creativity is to make it a part of the organization's ____.

culture

Shortly after implementation, team performance often ____ before returning to previous levels.

declines

According to Vroom, a _________ style requires the least input from the manager.

delegate

_________ communication occurs when employees communicate across departments and levels.

diagonal

In which integrating mechanism do managers from different units informally work together to coordinate or to identify and solve shared problems?

direct contact

Which type of negotiation occurs when any gain to one party is offset by an equivalent loss to the other?

distributive negotiation

_________ ties refer to relationships with coworkers, bosses, and others we know because of the roles we hold.

formal

In the eighth stage of Glasl's model of conflict escalation, ________, the goal becomes destruction and dissolution of the system.

fragmentation of the enemy

All of the following are forms of nonverbal communication EXCEPT

giving a speech

Which type of multinational organizational structure is appropriate when local differences are large and the benefits of global integration are small?

global area division structure

In a ____________, all functional activities are controlled by a product group at headquarters; local managers do not usually provide input into product decisions and are involved only in local administrative, legal, and financial affairs.

global product division structure

Vroom's current formulation includes two different decision trees. One tree is to be used when the manager is primarily interested in making a timely decision. The other tree is to be used when the manager is interested in

helping subordinates develop their decision-making skills.

A flatter, team-based structure is appropriate for firms that rely on

highly skilled workers.

By definition, __________ conflict occurs between groups at the same organizational level.

horizontal

_________ communication is anything that is not official, such as gossip or another employee's question about how to do something.

informal

The audience at an Oprah Winfrey talk show is an example of a(n) ____ group.

interest

____ are informal and organized around a particular activity.

interest groups

All of the following are true regarding social loafing except

it is often a problem in very small groups.

Which type of noise occurs when overly technical language prevents the receiver from understanding the message?

jargon

All of the following are true of large groups except

large do not set many rules or regulations.

During the ____ phase of team implementation, teams usually long for a system that resembles the old organizational structure.

leader - centered teams

In the seventh stage of Glasl's model of conflict escalation, ________, the opponent is no longer viewed as a person and slight personal damage is considered acceptable.

limited attempts to overthrow

Grouping employees by ___________ means that groups are organized according to a region of the country or world.

location

Effective project teams tend to have _______ levels of relationship conflict that ______ toward the end of the project.

low, increases

In a _________ culture, people rely on the words themselves to carry meaning.

low-context

In organizations with a _________, employees report to both a project or product team and to a functional manager.

matrix structure

Which type of structure is characterized by employees having two bosses at the same time?

matrix structure

A communication medium's _________ reflects the extent to which the medium can carry nonverbal cues, provide rapid feedback, convey personality traits, and support the use of natural language.

richness

Which of the following is one of the four fundamental principles for integrative negotiation?

separate the people from the problem

Which type of task interdependence requires that tasks be performed in a certain order?

sequential interdependance

________ happens when people are motivated to look good to others and want to maintain a positive self-image

social facilitation

The set of relationships among people connected through friendship, family, work, or other ties is called a(n)

social network

When ____, the decision maker knowingly accepts less than the best possible outcome.

suboptimizing

Videoconferencing, instant messaging, electric meetings, and even conference calls are considered __________ technology.

synchronous

A major difference between the behavioral approach and the LPC theory of leadership is that

the LPC theory contends a leader's effectiveness depends on the situation.

The cost of teams includes which of the following factors?

the difficulty of changing to a team-based organization.

Nonprogrammed decisions are most common at what level of the organization?

top

Once a receiver provides feedback to a sender, the sender and receiver have engaged in

two-way communication