Quiz 8 (Developing Interpersonal Competence)

Dogmatic Messages

A person dismisses suggestions for improvement or constructive criticism, refuses to consider other views, and continues to believe that his or her behaviors are acceptable.

Indifference Messages

A person implies that the suggestion or criticism being offered is irrelevant, uninteresting, or unimportant.

Control Messages

A person seeks to squelch criticism by controlling the other individual or the encounter.

Ethics

A set of standards regarding moral behavior.

Low Self-Monitors

Are not sensitive to appropriateness.

Conventional Messages

Emphasize the achievement of instrumental goals in a situation.

Communication Apprehension

Fear or anxiety associated with real or anticipated communication with another person or persons.

Loneliness

Feelings of social isolation and lack of companionship.

Flaming

Inappropriately aggressive messages that people typically wouldn't convey face-to-face.

Defensive Communication

Incompetent messages delivered in response to suggestions, criticism, or perceived slights.

Interpersonal Communication Competence

Means consistently communication in ways that meet three criteria: appropriateness (your communication follows accepted norms), effectiveness (your communication enables you to achieve your goals), and ethics (your communication treats people fairly).

Communication Plans

Mental maps that describe exactly how communication encounters will unfold---prior to interacting in the situation or with the person or types of people who cause your apprehension.

Online Disinhibitation

People share personal information more openly and directly during online interactions.

Communication Skills

Repeatable goal-directed behaviors and behavioral patterns that you routinely practice in your interpersonal encounters and relationship.

Rhetorical Messages

Signal an attempt to answer the question "How can I best talk about this situation so that the problems we're facing are solved?"

High Self-Monitors

Such individuals closely monitor their own communication to ensure they're acting in accordance with situational expectations.

Plan Actions

The "moves" you think you'll perform in an encounter that causes anxiety.

Intercultural Competence

The ability to communicate appropriately, effectively, and ethnically with people from diverse backgrounds.

Effectiveness

The ability to use communication to accomplish interpersonal goals.

Ethnocentrism

The belief that one's own cultural beliefs, attitudes, values, and practices are superior to those of others.

Appropriateness

The degree to which your communication matches situational, relational, and cultural expectations regarding how people should communicate.

Attributional Complexity

The fact that other people's behaviors have multiple and complicated causes.

Plan Contingencies

The messages you think your communication partner or partners will say during the encounter and how you will respond.

Superiority Messages

The speaker suggests that he or she possesses special knowledge, ability, or status far beyond that of the other individual.

Verbal Agression

The tendency to attack others' self-concepts rather than their positions on topics of conversation.

Shyness

The tendency to be timed and reserved, and talk less when in the presence of others.

Expressive Messages

To convey what you think and feel so that others know exactly what you think and feel.

World-Mindedness

You demonstrate acceptance and respect toward other cultures' beliefs, values, and customs.