RPL 307 Final Exam

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Which type of market demand analysis is best used by franchises and large chains?

Comparable projects method

Discounts, superior service, convenience of locations, and special features are all examples of what concept?

Competitive differentiation

What amusement park in the U.S. had the first modern roller coaster?

Coney Island

An advantage of debt financing (compared to equity financing) for private businesses is:

Control of decision making and profits (if any)

Which is not an element of the "Cs of credit?"

Convenience

A summer alpine slide at a ski resort or hunting guide services based at a summer camp are examples of:

Core product extensions to increase auxiliary revenue

Which type of business structure usually provides the best protection of personal assets for the owners?

Corporation

What are general area of concern regarding security for commercial recreation and tourism?

Crowd control; hours of operation; emergency procedures; and facility security; (all of the above)

The type of resort that has the most signature amenities and secondary amenities is the:

Destination resort

Products and services that significantly change a marketplace are known as:

Disruptive technologies

An advantage of external funding for private businesses is:

Distribution of risk to others

The primary aim of programming as a supporting amenity is to:

Draw new customers; and draw repeat customers; (A & B only)

The aim of recreation programming as a revenue-generating amenity is to:

Draw new customers; draw repeat customers; and generate a profit in the recreation program; (all of the above)

The importance of ecotourism for a destination is that:

Ecotourism spending usually has a deeper impact on the local economy; and ecotourism promotes conservation of natural resources and culture; (A & B only)

A recreation-related organization that searches for trends and changes its environment and then brings together and manages resources to exploit those changes as an opportunity is an example of:

Entrepreneurial recreation

A market in which participation already exists in the geographic area to be served by a new business is known as the:

Established market

VIP tickets and radio-frequency identification (RFID) technology are major trends in the (BLANK) industry.

Events, concerts, and festivals

Commercial recreation business never has negative impacts on a community.

FALSE

Ecotourism is concerned with the effects of tourism on the environment, but not on the impacts to the people living in that destination area.

FALSE

For most food and beverage events, it is a good idea to have mostly foreign and exotic dishes.

FALSE

In general, recreation programs and amenities do not help differentiate one business from another and are not key factors in generating repeat business.

FALSE

International tourists from Asia, Europe, and South America typically spend less per person per day while on trips to the U.S. than do tourists from Canada and Mexico.

FALSE

When you have recreation programs as a "supporting amenity," you have to make a profit on the program or at least break even.

FALSE

Travel agencies, equipment wholesalers, and tourist/visitor bureaus are examples of what?

Facilitator industries

What process results in a comprehensive analysis that determines the potential for reaching financial goals?

Feasibility study

The largest category of expenditures in the commercial recreation and tourism industry is:

Food services and drinking places

What sort of agreement permits a buyer/operator of a business to sell the products or services of the seller?

Franchise

Which is true about goods and services?

Goods are tangible and services are intangible

Which group of ancient people was active in tourism?

Greeks and Romans

What helped to fuel growth in commercial recreation and tourism after World War 2?

Healthy economy, Increase in discretionary income, and Interstate highways (all of the above)

The class of hotels/motels that provide overnight accommodations to travelers on their way to a final destination is known as:

Highway/roadside motels

Which of the following is NOT true of current trends in the airline industry?

Increase in profit margin due to increase in discounted fares

When you save $1.00 in operating expenses, the effect on gross profits is to:

Increase profit $1.00

Positive impacts of commercial recreation and tourism business may include:

Increased employment and economic growth for a community; increased property values; increased tax revenue; (all of the above)

In a product diffusion concept, the last group to buy a product is known as the:

Laggards

The industrial model of organization is characterized by all of the following except:

Less order and stability within organizations

The ability of an enterprise to generate enough cash to pay its bills is known as:

Liquidity

The main goal in risk management is:

Loss prevention

Which of the following is usually true regarding the provision of an entertainment event?

Major entertainers are not usually available on short notice; booking agents offer access to numerous entertainers; and individual names of entertainers should be included on a contract; (all of the above)

With children's programs at resorts, it is important that:

Meals and snacks meet all applicable health codes; programs are flexible enough to accommodate variable numbers of children; there is an adequate ratio of staff to children; and programs are developed based around the character of the resort; (all of the above)

Many of the technological innovations for travel and for recreation products were first developed for what purposes?

Military

Which strategy applies to cash flow management?

Minimizing inventory buildup; depositing revenue the same day that money is received; and selling or leasing investments in idle assets; (all of the above)

A tourism trend that is projected is:

More long weekend travel

Which of the five major components of the recreation and tourism experience is usually the primary revenue generator for a commercial recreation and tourism business?

On-site participation and/or purchase

Which is not an example of a start-up cost for a new business?

Operational costs

Which type of promotional strategy features assessment of the customers needs, development of a sales message, evaluation of the customer's reactions, and adjustments made to the sales message?

Personal selling

A budget is a:

Plan of action with price tags attached

A pricing strategy that uses a high introductory price and then gradually reduces the cost over time as the market becomes more competitive is known as:

Price skimming

Which of the following is NOT a stage in product rejuvenation?

Product testing

Variations of (BLANK) include frequency of program, duration of program, skill level, and number of participants.

Program structure

The role of government in commercial recreation may include:

Provide, maintain, and regulate the infrastructure; promote tourism and commercial development; provide low-cost introductory programs; leasing of concessions for food, beverage, and other amenities; (all of the above)

A person who is conservatively oriented, who prefers to return to familiar travel destinations is known as a:

Psychocentric traveler

Forces within us that motivate us to travel are known as:

Push factors

The type of tour company that specializes in arranging for tourists who come to their destination is called a:

Receptive tour operator

The five major steps or components of the recreation experience include (1) anticipation, prep, and planning; (2) travel to; (3) on-site participation and/or purchase; (4) travel from; (5).............

Recollection

Serving as a referral service, providing how-to information, providing loan equipment, and publicizing other programs are all types of:

Recreation facilitation services

Which of the following would be most likely to fit into more than one of the three main components of the commercial recreation and tourism industry?

Resorts

Which source of debt financing to start a commercial recreation and tourism business typically has the lowest interest rate?

SBA loan

What would be a good source of information for a feasibility study?

SBA; local government; the competition; (all of the above)

Which of the following is NOT usually part of the program setup stage of the Practical Programming Process?

Schedule the facility

State and regional travel councils:

Serve as facilitators to the tourism industry

A method of employee training in which the new employee follows an experienced employee and learns the job through firsthand observation and trial is called:

Shadowing

A business enterprise owned and operated by one person is known as a/an:

Sole proprietorship

What is an example of extra services that can affect the overall profitability of a commercial recreation enterprise?

Souvenir sales; Instructional classes at craft stores; and Commercial photographers on cruise ships; (all of the above)

In a one-stage sale, the supplier (i.e., airline, rental car firm, hotel, entertainment, resort, etc.) sells directly to the:

Speciality channeler

Ethical business practices include:

Strive for long-term prosperity not just short-term profit; sustain your natural environment and culture of your community; and practice equity and justice in operations; (all of the above)

A commercial campground is likely to have options for customers to choose if they want some combination of electricity, water, and sewer service.

TRUE

A major trend in fitness centers is CrossFit, which is a strength and conditioning program with movements that are consistently variety at a high intensity.

TRUE

A special event checklist can serve as a reminder when planning an event so that you don't forget an element of the event.

TRUE

Amtrak has been a very profitable rail system for many years.

TRUE

An economic downturn can be a good opportunity to adjust a company's business plans and develop practices to capitalize on changes in the economic environment.

TRUE

An integral part in the transformation of society has been of the rise of management.

TRUE

Brand segmentation is a trend in the hotel industry.

TRUE

Contemporary managers perform the role of an encourager, facilitator, teacher, and coach.

TRUE

Retail businesses and hospitality businesses have found that recreation programs can help them differentiate their product or service.

TRUE

Serving as a referral service, providing how-to information, providing loan equipment, and publicizing other programs are all types of recreation facilitation services.

TRUE

The provision of recreation by a government agency when it charges a fee is not "commercial recreation" because government does not have the business expense of paying property tax and income tax.

TRUE

What is not a characteristic of a service?

Tangible

A relatively homogeneous group of consumers who have similar needs and product preferences, on whom an entrepreneur wishes to concentrate is known as a

Target market

The three area of skill that Katz identified as necessary to the management process include:

Technical, human, and conceptual

Some important procedures when leading a motor coach tour include:

Test the PA system upon boarding; do not block the driver's mirrors; and count the passengers during loading and unloading; (all of the above)

Price increases will improve the total sales revenue:

That's possible, but not always true

Which situation tends to help increase tourism to the U.S.?

The U.S. dollar decrease in value compared to foreign currencies

Which of the following is usually true about cruise ship staff?

The cruise director is head of the entertainment department

The number one source of travel information is:

The internet

Repeatedly programming a certain type of activity the same way is often called:

The stereotype trap

The three broad classifications in it which persons who manage leisure services can be categorized include:

The supervisor, the developer, and the employer

What types of commercial recreation and tourism businesses would typically most need seasonal labor?

Theme parks

Auxiliary revenue sources are important to a commercial recreation and tourism business because:

They help diversify your business; they can add an important revenue source; and they could be particularly important in the off-season; (all of the above)

According to the Travel Industry Association of America, which of the following statements is NOT true of business travelers?

They tend to take longer trips (number of days) than pleasure travelers

The sale of luxury accommodations to numerous people, in segments of one or more weeks, or as "points" to be used for resort vacations, is known as:

Time-share, or interval ownership

What type of company contracts with airlines, hotels, and rental car companies for large numbers of guests and then creates packages that are often cheaper for the consumer to buy than each item purchased separately?

Tour companies

When organizing a tour, the party who typically develops the overall itinerary, pricing, and marketing is the:

Tour operator/wholesaler

The type of tour company that specializes in putting together tour packages to sell to travel agencies is a:

Tour wholesaler

What invention of Thomas Cook's do travelers still use today?

Traveler's checks

The two major approaches to the classification of golf courses are:

Type of course and type of operation

Which are good ideas for most food and beverage events?

Use buffet service carefully since it takes longer & people eat more; and use foreign and exotic dishes sparingly; (B & C only)

After the railroads, (BLANK) became the great American middle-class tradition.

Vacationing by auto

Paradigms may be defined as all of the following EXCEPT:

A simple process

In theme parks, where does the majority of revenue come from?

Admission fees

The hub and spoke concept is most important to which industry?

Airlines

A person who seeks new experiences and adventure in a variety of activities is known as an:

Allocentric traveler

Pleasure gardens of the 16th century are said to have been the precursors of what modern institutions?

Amusement parks

The agricultural era was known for:

An authoritarian approach to leadership

One of the services of a travel agency is:

Arranging transportation and lodging for clients; retailing tour packages; and providing information about tourism destinations; (all of the above)

When evaluating the program, what should you analyze?

Attendance; how well participant benefit expectations were met; and revenue & expenses; (all of the above)

Which must a resort have to be successful?

Be based on an attractive natural resource or have significant man-made attractions; be close to or have access to a large population base; and have a unique feature that differentiates the resort from others; (all of the above)

Regarding financial planning, a management control device that helps determine how much of a product or service must be sold to exactly cover costs is known as:

Break-even analysis

With tour itineraries, it is a good idea to:

Build in several optional stops, side trips, & events; and not have your biggest event the night before departure for home; (A & B only)

Tax rates, real-estate costs, business trends, and cooperation of government can be described as:

Business environment

Employee availability, competition, transportation availability, community character, and climate are examples of:

Community environment

Three areas of skills that are essential to the management process include technical, human, and conceptual skills.

TRUE

Three broad classifications of persons who manage leisure services include the supervisor, the bureaucrat, and the manager.

TRUE

If you sell a shared group buyout to two groups on the same night, be sure that:

The groups are not so different that they would be in conflict

What is the main purpose of financial controls such as carrying fidelity insurance and requiring two signatures for all checks?

To help avoid monetary loss through error or dishonesty

After the 9/11 terrorism attacks, how much did air travel decline for the next year?

About 10%

Computer programs can be utilized for which of the following functions?

Accounting and financial functions; environmental management; and marketing functions; (all of the above)

A type of group sale in which a set of prenumbered tickets is issued to an organization with the written agreement that they will be sold at a certain price or returned by a certain date is known as

Consignment tickets

Managers are:

Directly responsible for much of the success or failure of an organization; have the responsibility and authority for providing direction to a recreation, parks, and leisure service organization; and have the ability to move an organization towards its goals and objectives; (all of the above)

In the 21st century, society is undergoing transformation moving from a post-industrial society to an industrial oriented society.

FALSE

The industrial model of organization led to poor work productivity and less efficient productivity.

FALSE

The take-off stage is the time in a product's life course when most of the market is aware of the product and has decided to consume or not to consume.

FALSE

Which is not a good idea for group sales?

Have the group use the same entrance as everyone else

The value of financial ratio analysis is to:

Help you analyze your data to see how you compare to industry averages

When a "superstar" applies for a job in your organization, but you don't have a vacant full-time position available, you should:

Hire the superstar into a good part-time position and move them up as soon as you can

In what way can sales volume be increased?

Improve the product or service to better meet consumers needs

The type of financial statement that summarizes the financial activity of the organization over a specific period is known as a/an

Income statement

The main advantage of social networking as a form of product or service promotion is that

It can have a "snowballing effect" through the voluntary participation

Which are good tips for customer service?

Learn guest preferences; make it easy for them; and listen to their complaints; (all of the above)

Which of the following is a key to success in the golf course and country club business?

Location and design & maintenance

Which is usually true regarding the difference between goods and services?

Many services will "spoil" if not consumed (sold) within a certain time

The stage in a product's life course when most of the market is aware of the product and has decided to consume or not to consume is known as:

Maturity stage

Which of the following illustrates a channel of distribution?

Producer-Consumer; Producer-Retailer-Consumer; and Producer-Wholesaler-Retailer-Consumer; (all of the above)

Unpaid promotional activity that you cannot control is:

Publicity

According to research, the fastest growing market segment in the last 10 years of the sports industry is:

Snowboarders

Environmental constraints that managers must be aware of that can affect the delivery of leisure services including the participants:

Social, political, physical, and economic factors

An interface in recreation, parks, and leisure service organization may be defined as the interaction that takes place between factors in the environment.

TRUE

At the beginning of the 20th century, most individuals worked as domestic servants, farmers, or in factories as laborers.

TRUE

Human skills can be defined as the ability to motivate people by working with and through them to achieve organizational goals.

TRUE

Knowledge of the experiences of early recreation, parks, and leisure service managers can help provide managers with an understanding of challenges and strategies to advance concepts related to parks, recreation, and leisure in North America.

TRUE

Managers in today's environment must work with rapid discontinuous change, use of technology, and more highly educated and aware individuals.

TRUE

Penetration pricing is based on the assumptions that consumers perceive few differences among competing alternatives and that low prices generate sales

TRUE

The ability of an enterprise to generate enough cash to pay its bills is known as liquidity.

TRUE

The agricultural era was dominated by an authoritarian approach.

TRUE

The early majority class of product adopters consists of opinion leaders in local reference groups who are willing to take calculated risks on products.

TRUE

The main value of accounting is to help management make better financial decisions.

TRUE


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