Test 1 Computer Maintenance

Which of the following is a wireless Internet connectivity method that utilizes cellular technology?

3G

What type of OS should you install for best performance when you have enough RAM?

64-bit

define process and thread

A process, in the simplest terms, is an executing program. One or more threads run in the context of the process. A thread is the basic unit to which the operating system allocates processor time. A thread can execute any part of the process code, including parts currently being executed by another thread.

John recently upgraded from Windows 8.1 to Windows 10, after the upgrade is complete, on the right-hand side of his desktop there is a new area that contains a way to toggle several Windows features on and off, access the Settings app, and view notifications. What is this area called in Windows 10?

Action Center

If the computer you are using is a laptop that moves from one network to another, what tab can be used to configure a secondary configuration, such as a static IP if a DHCP server cannot be reached?

Alternate Configuration

What is used to change motherboard settings, finds a boot device, and contains instructions for running essential hardware before an OS is started?

BIOS/UEFI setup

What is the difference between bandwidth and throughput?

Bandwidth is the maximum amount of data that can travel through a 'channel'. Throughput is how much data actually does travel through the 'channel' successfully.

Which of the following devices are most commonly used to connect a LAN to an ISP for broadband services? (Select TWO.)

Cable Modem DSL Modem

During your service call at the residence of a customer, you discover you will need a part that you don't currently have. What should you do in this case?

Explain the situation and give the customer options on how to order the part and when you will return to complete the repair.

Switches are slowly being replaced by hubs, which are newer technology.

False

The Telnet protocol encrypts transmitted data, which therefore cannot be read by others on the network.

False

When using static IP addressing, software automatically configures the network connection on each device.

False

Windows Disk Cleanup is the utility to use whenever you want to defragment your hard drive.

False

what are the differences between a hub and a switch

Hubs are "dumb" devices that have no memory and just pass information while switches store the MAC addresses of the devices they are relaying information from/to.

What is the name of the 32-bit or 128-bit number that is used to identify a device on a network?

IP address

Which of the following is used to uniquely identify a computer on a network?

IP address

What statement regarding satellite connections is accurate?

It requires line of sight connectivity

A Windows user is attempting to exit a locked up desktop application that is not responding to mouse or keyboard input. Which of the following steps can be taken to end the application process without exiting other open applications?

Open Task Manager and end the process associated with the application.

What type of software is used to control a computer?

Operating System

What tabs found in the Windows Task Manager dialog box? (Choose all that apply).

Processes Performance Startup

Which of the following tools are available in Windows 10 for backing up user data or complete system images?

Restore points Backup and Restore

What two protocols are used to deliver mail messages?

SMTP

Explain why it is important to empty the Recycle Bin.

The files within the Recycle bin still take up space on your computer and will continue to do so until you "empty" the Recycle Bin

John is trying to find everything on his computer associated with a new application that he downloaded. Is it true or false that when using the search box in Windows 10, you can search for an app or a file or search for its name on the web?

True

The Window's desktop itself is a folder

True

What are two methods that can be used to free up disk space on a hard drive?

Uninstall software you no longer use Use drive compression

A remote worker wants to connect his computer to his corporation's private trusted network over the Internet. Which of the following will need to be configured?

VPN tunnel

A group of wireless devices are using each other as relays to share a network connection across a large area. Which of the following network categories is being used?

WMN

Using what Windows 7 utility allows you to create a backup schedule that can include any folder on the hard drive and the system image?

backup and restore

The company where Derek works has tasked him with setting up and securing a SOHO router. He wants to make sure the wireless network is secure and that no unauthorized person can gain access to the network. What is the first step Derek should perform to secure the wireless router?

change the default user name and password

What terms refer to directories that exist under the root directory?

child directories

What is another name for a file allocation unit?

cluster

Jenny is preparing to install Windows 10 on a system that has a version of Windows 8.1 installed. This version of Windows 8.1 runs slowly and crashes occasionally. The optical drive also does not work, so Jenny decides to use a flash drive to install Windows 10. Jenny wants to remove all the programs and data from the computer and start over with Windows 10. What type of installation should Jenny perform?

custom installation

Discuss defragmenting as it applies to solid-state drives.

defragmenting is unnecessary for solid-state drives because defragmenting is meant for magnetic disk drives that physically store data on disks whereas solid-state drives are basically huge flashdrives.

On a Windows computer, which tab can be used in Task Manager to set the priority given to a specific application or service?

details

Which of the following is not considered good customer service?

disclose the experience on social media

Where can a user find out more information about a hardware or network failure that occurred on that particular PC?

event viewer

A computer must have a DVD drive to install Windows 8

false

The Windows shell is responsible for interacting with hardware.

false

What term describes one or more characters following the last period in a filename, such as .exe, .txt, or .avi?

file extension

What is the name of the interface that uses graphics as compared to a command-driven interface?

graphical user

What type of storage drive contains spinning platters?

magnetic hard disk drives

What command can be used to display IP addresses assigned to all network connections on a system?

netstat

What Windows utility is particularly useful in identifying software and hardware bottlenecks, and provides the ability to monitor in real-time?

performance monitor

Which of the following Windows tools is used to measure how well software and hardware are performing by displaying statistics in real time?

performance monitor

What Task Manager tab shows running processes organized by Apps, Background processes, and Windows processes?

processes

How are IP addresses available to the Internet classified?

public

What is the purpose for the twists in twisted pair Ethernet cabling?

reduce crosstalk between wire pairs

What is a snapshot of the system settings and configuration called?

restore point

Within the Properties box of a service in the Services console, what is NOT a valid startup type for a service?

scheduled

A technician needs to configure a Windows 10 computer to start a background service automatically each time the computer is booted. Which of the following tools should the technician use?

services console

What Windows utility is used to control the Windows and third-party services installed on a system?

services console

What term is used to describe the unused space at the end of the last cluster?

slack

What type of network device keeps a table of the MAC addresses of the devices connected to it?

switch

Restore points are created at regular intervals and just before you install software or hardware by what utility?

system protection

Wanda wants to find some basic information about her computer, for example, what operating system and how much RAM are installed on her computer. Where can Wanda find this information quickly in Windows 10?

system window

Under what circumstance might you use an Ethernet loopback plug?

to test a network cable

Defragmenting is not recommended for solid-state hard drives.

true

There is no undo button in registry editor

true

Windows Task Scheduler can be set to launch a task or program at a future time, including at startup.

true

Windows needs free space on the hard drive for normal operation, for defragmenting the drive, for burning CDs and DVDs, and for a variety of other tasks, so it's important to delete unneeded files occasionally.

true

Which of the following is true about cable Internet?

you share the cable infrastructure with your neighbors