T/F TQM

True

​A cross-functional team is an example of horizontal coordination between organizational units.

False

​A product-based definition of quality implies no relationship between the perceived quality of a product and the quantity of some product attribute.

True

​A value-based perspective on quality implies a relationship of usefulness to price.

False

​According to the principles of TQM, quality is synonymous with tight tolerance and conformance to specifications.

True

​Assessment of quality is affected by one's position in the value chain.

False

​Business ethics, public health and safety, and environmental issues are beyond the scope of total quality.

False

​Effective business planning considers the customer as the only relevant stakeholder to the company.

False

​Empowering workers shifts the responsibility for quality from the factory floor to the quality control department.

False

​Improved quality of design leads to lower costs and improved quality of conformance leads to higher prices.

False

​In any organization, the people who best understand how to improve the product and process are the ones who design them.

True

​In general, employee empowerment has been viewed as an effective practice for customer-driven organizations that embrace total quality.

False

​In the early Twentieth century, the artificial separation of production workers from responsibility for quality assurance led to an increased focus on quality among both workers and their managers.

False

​In total quality, vertical functional relationships are stressed more than horizontal, cross-functional relationships.

False

​Management control refers to any planned and systematic activity directed toward providing consumers with products of appropriate quality, along with the confidence that products meet consumers' requirements.

True

​Process management is an element of the total quality infrastructure.

False

​Self-managed teams were the primary means of quality control during the first half of the twentieth century.

False

​The employee who conducts a final product inspection is the principle judge of quality under total quality.

True

​The measure of efficiency defined as the amount of output achieved per unit of input is referred to as productivity.

True

​The transcendent definition of quality refers to the notion that "you know quality when you see it."

True

​The use of self-managed teams that combine teamwork and empowerment is a powerful method of employee involvement.

False

The Deming Award recognizes U.S. companies that excel in quality management practice and performance.

True

The House of Quality relates customer attributes to technical features to ensure that any engineering decision has a basis in meeting a customer need.

False

The ISO 9004-2009 document includes the fundamentals and vocabulary of the ISO standards.

True

The concept of Six Sigma is facilitated through use of basic and advanced quality improvement and control tools by teams whose members are trained to provide fact-based decision-making information.

False

The final step in building the House of Quality is the evaluation of the technical features of competitive products and the development of targets.

True

Using design failure mode and effects analysis (DFMEA), will not only improve product functionality and safety but also reduce external failure costs.

True

The idea behind poka-yoke is to avoid repetitive tasks or actions that depend on vigilance or memory in order to free workers' time and minds to pursue more creative and value-adding activities.

False

A major disadvantage of QFD is the lack of communications and teamwork between all constituencies in the production process.

True

A process owner might be an individual, a team, a department, or some cross-functional group.

True

A system governed only by common causes is stable and its performance can be predicted.

False

According to Crosby's Absolutes of Quality Management, quality means conformance to elegance, not requirements.

False

According to Deming's philosophy, a bad batch of material purchased from a supplier is an example of a common cause of variation.

True

Although the 2000 revision of ISO 9000 incorporated many of the Baldrige criteria's original principles, it still is not a comprehensive business performance framework.

True

Because statistical process control (SPC) requires processes to show measurable variation, it is ineffective for quality levels approaching Six Sigma.

True

Competitive evaluation links QFD to a company's strategic vision and allows priorities to be set in the design process.

True

Computer prompts and color-coded cash register keys are some examples of poka-yoke devices.

True

Control charts can be easily applied to service organizations.

True

Control is the activity of ensuring conformance to the requirements and taking corrective action when necessary to correct problems and maintain stable performance.

True

Crosby placed more emphasis on management and organizational processes for changing corporate culture and attitudes than on the use of statistical techniques.

True

Cycle time is an important metric for agility.

False

Deming provided a clear and precise definition of quality.

True

Deployment refers to the extent to which an approach is applied to all requirements of the item.

False

Design optimization is the stage in DFSS which focuses on product and process performance issues necessary to fulfill the product and service requirements in manufacturing or delivery.

True

Enablers are the means by which an organization approaches in business responsibilities.

True

For companies that apply for the Deming prize but do not qualify, the examination process is automatically extended up to two times over three years.

False

Google pioneered the concept of Six Sigma a an approach to measuring product and service quality.

False

ISO 9000 focuses on performance excellence for the entire organization in an overall management framework.

True

ISO 9001-2008 provides a structure for.a basic QMS and is intended to demonstrate compliance with recognized quality principles to customers and for third-party certification.

False

If a process has significant variability, then managers can increase the lead on the process because they do not have to incorporate slack into their production plans.

True

In Deming's view, variation is the chief culprit of poor quality.

False

In applying QFD, it is important to convert the customer's words into technical terminology so as not to have customer needs misinterpreted y designers and engineers.

False

In poka-yoke customer errors in preparation arise when customers fail to remember steps in the process or to follow instructions.

False

In services high in labor intensity, the customer's impression of physical facilities, processes, and procedures is important.

False

In the Baldrige award evaluation process, to help examiners understand the context of the organization, applicants are required to provide a Performance Profile, which is basically a snapshot of the organization that describes the organizational environment.

False

In the House of Quality, the symbol "o" denotes a weak relationship.

False

In the additional awards given by the European Foundation for Quality Management, Recognized for Excellence is given for organization that are at the beginning of the journey to excellence.

True

Juran advocates the accounting and analysis of quality costs to focus attention on quality problems.

False

Juran and Deming stated that the majority of quality problems are customer-controllable.

True

Mass customization refers to providing personalized, custom-designed products to meet individual customer preferences at prices comparable to mass-produced items.

True

Most of the QFD activities represented by the first two houses of quality are performed by people in the product development and engineering functions.

False

Process control applies only to manufacturing units and not to the service sector.

False

Process plan and quality control charts translate technical feautres of the final product into design requirements for critical components.

False

Significant reductions in cycle time can be achieved simply by focusing on individual subprocesses.

True

Six Sigma applies to manufacturing processes as well as to services.

True

Six Sigma involves periodic review of Six Sigma plans and projects, providing champions to sponsor projects, providing training resources, and communicating progress and achievements.

False

Six Sigma is based largely on worker empowerment and teams; TQ is owned by business leader champions.

True

Special causes disrupt the predictable pattern of a system.

True

Statistical control means that both the process average and variance are constant over time.

False

Statistical process control (SPC) requires processes to show measurable variation, and therefore, is effective for quality levels approaching Six Sigma.

True

Sustainability refers to an organization's ability to address current business needs and to have the agility and strategic management to prepare successfully for the future.

True

TQ activities generally occur within a function, process, or individual workplace; Six Sigma projects are truly cross-functional.

True

Technical features are the translation of the vice of the customer into technical language.

True

The 10 major categories of the Deming prize are further divided into "checking points."

True

The American National Standards Institute (ANSI) has adopted ISO standards in the United States.

False

The Baldrige Criteria for Performance Excellence focuses on product and service conformity for guaranteeing equity in the marketplace and concentrates on fixing quality system problems and product and service nonconformities.

False

The Baldrige Criteria for performance excellence consist of a non-hierarchical set of categories, items, and areas to address.

False

The origin of the term Six Sigma came from a statistical measure that equates to 6.4 or fewer errors or defects per million opportunities.

False

The roof of the House of Quality shows the interrelationships between the voice of the customer and the technical features.

False

Thresholds of evaluation provide a means of focusing attention on random errors that is, common causes of variation.

False

While using the statistical process control methodology, control charts can be used only by manufacturing units an not by service organizations.