Tina Chapter 7

In the context of managing change, _____ forces support the status quo. a. Resistance b. Experiential c. Dialectical d. Generational e. Autonomous

a. Resistance

A technology cycle begins with the birth of a new technology and ends when that technology reaches its limits and dies; it is then replaced by newer, substantially better technology. a. True b. False

a. True

Innovation streams are patterns of innovation over time that can create sustainable competitive advantage. a. True b. False

a. True

In the _____ stage of organizational decline, cutbacks and layoffs will have reduced the level of talent among employees. a. crisis b. blinded c. faulty action d. dissolution e. inaction

a. crisis

Organizational _____ is the successful implementation of creative ideas in organizations. a. innovation b. development c. deployment d. creativity e. change

a. innovation

The phases of a technology cycle within an innovation stream begins with: a. technological discontinuity. b. discontinuous change. c. incremental change. d. design iteration. e. dominant design

a. technological discontinuity.

At which stage of organizational decline does the decline become irreversible? a. Crisis stage b. Dissolution stage c. Inaction stage d. Blinded stage e. Faulty action stage

b. Dissolution stage

When resistance to change is based on insufficient, incorrect, or misleading information, which of the following is the best approach that a manager can use to manage resistance to change? a. Negotiation b. Education and communication c. Coercion d. Participation e. Change manipulation

b. Education and communication

Milestones are formal review points that tend to lengthen the innovation process. a. True b. False

b. False

During the last decade, there was an increase in sales in CDs, DVDs, pen drives, and portable hard discs, as people sought to replace their obsolete floppy discs. In terms of the technology cycle, this is an example of _____. a. design iteration b. discontinuous change c. adaptive change d. innovative lockout e. dominant design

b. discontinuous change

The development of the DVD player was a source of _____ to companies in the movie industry just as VHS tapes had once been. a. a sustainable competitive advantage b. technological discontinuity c. reverse engineering d. planned shrinkage e. creativity reengineering

b. technological discontinuity

Which of the following is a component of a creative work environment that encourages creativity? a. Easy work b. Absence of supervisors c. Absence of organizational impediments d. Micromanagement e. Absence of heterogenous work groups

c. Absence of organizational impediments

Which of the following is a characteristic of discontinuous change? a. Synergy b. Incremental change c. Design competition d. Entropy e. Innovative reciprocity

c. Design competition

_____ is defined as the knowledge, tools, and techniques used to transform inputs into outputs. a. Deskilling b. Entropy c. Technology d. Synergy e. Creativity

c. Technology

During the latter half of the last decade, flat-screen television sets were gradually replaced by LED television sets; the LED televisions became the new market standard. The latter is an example of a _____. a. design dichotomy b. differential design c. dominant design d. design iteration e. dichotomous product

c. dominant design

When Red Arc Enterprises, a shipping company was merged with a larger shipping company, there was a strong resistance to change among the employees of Red Arc. When the CEO of Red Arc came to know of this, he met everyone and explained why the change was necessary and how it could serve to benefit all of them. Kurt Lewin would say that the company is in the _____ stage of managing organizational change. a. change intervention b. freezing c. unfreezing d. change mobilization e. refreezing

c. unfreezing

____ is the phase of a technology cycle characterized by technological substitution and design competition. a. Technological lockout b. The technological growth stage c. Technological adaptation d. Discontinuous change e. Change substitution

d. Discontinuous change

Which of the following is NOT one of the basic methods for managing resistance to change? a. Participation b. Negotiation c. Coercion d. Micromanagement e. Education and communication

d. Micromanagement

The _____ approach to managing innovation assumes that innovation is a predictable process made up of a series of steps and that reducing the time it takes to complete those steps can speed up innovation. a. prototypical b. milestones c. dialectical d. compression e. generational

d. compression

The three steps in the basic process of managing organizational change outlined by Kurt Lewin are ____. a. synthesizing, motivating, and rewarding b. change definition, change motivation, and change c. change control, change mobilization, and change acceptance d. unfreezing, change intervention, and refreezing e. organizational change, departmental change, and individual change

d. unfreezing, change intervention, and refreezing

It is appropriate to use a(n) _____ approach to manage innovation in more certain environments, in which the goals are lower costs and incremental improvements in the performance and function of an existing technological design. a. reinforcement b. prototypical c. experiential d. milestones e. compression

e. compression

A technology _____ begins with the birth of a new technology and ends when that technology reaches its limits and dies as it is replaced by a newer, substantially better technology. a. lockout b. hierarchy c. process d. continuum e. cycle

e. cycle

In the _____ stage of organizational decline, a new CEO may be brought in to oversee the closing of stores, offices, and manufacturing facilities, the final layoff of managers and employees, and the sale of assets. a. blinded b. inaction c. faulty action d. crisis e. dissolution

e. dissolution

When companies don't anticipate, recognize, neutralize, or adapt to the internal or external pressures that threaten their survival, it results in _____. a. resistance to change b. discontinuous change c. design competition d. generational change e. organizational decline

e. organizational decline