17. Send Missed Appointment Email to Ella Rainwater

True or false? An email address is a required field for a patient account.

False - Although helpful to communicate office and medical information, an email address is not required. Some patients may not use email and prefer to communicate via phone or mail.

True or false? If a new employee does not have a password, it is acceptable to share your login information as long as it is for training purposes.

False - Never share your login information or allow another person to enter patient information using your user name.

True or false? When a patient does not show up for an appointment, the medical assistant only needs to try to contact the patient to reschedule the appointment.

False - When a patient does not show up for an appointment, it is considered a no-show and should be documented in the patient record.

When a patient misses his or her appointment and does not call to cancel, that patient is considered: A. deactivated. B. a no-show. C. tardy. D. late.

B. a no-show.

An email written to a patient should still be considered business communicaton. Emails should start with a __________ and end with an __________ A. salutation, subject line B. salutation, electronic signature C. electronic signature, salutation D. electronic signature, subject line

B. salutation, electronic signature

The @ symbol is used when entering an email address. This symbol is created by pressing the shift key what other key simultaneously? A. 1 B. 3 C. 4 D. 2

D. 2

The medical office has a patient that frequently no-shows. It would be best to schedule this patient: A. first thing in the morning. B. in the middle of the morning. C. right after lunch. D. at the end of the day.

D. at the end of the day.

Which of the following would be an appropriate way of beginning the email to Ms. Rainwater?

We can all forget things sometimes, but your health is important and we'd like to reschedule your follow up appointment as soon as possible.