BADM 301: Final Exam

A

After hearing that a local tire company was looking for a new firm to handle their advertising, Kevin scheduled a sales presentation to try to persuade the company to sign on with his advertising business. For the presentation, Kevin wanted to use a style of delivery that would enable him to cover all his prepared material in an organized way, yet would still appear spontaneous. Which delivery method should Kevin select for his presentation? A) extemporaneous B) impromptu C) manuscript D) memorized

D

All of the following are characteristics of constructive feedback except: a. defining the problem clearly b. making sure the criticism is accurate c. limiting the criticism to one topic d. failing to acknowledge the positives

B

All of the following but ___________ is another name for Generation Zers. a. Founders b. Digital Natives c. Generation d. Plurals

B

An unwillingness, for the sake of harmony, to examine ideas critically in a group are called: a. think tanking b. groupthink c. leader match d. bandwagon approach

A

As you analyze yourself as a speaker, it's recommended that you ask yourself all of the following questions EXCEPT: A) How can I imitate my favorite public speaker? B) What do I want my listeners to gain from my presentation? C) Am I enthusiastic about my topic? D) Do I have sufficient knowledge about my topic?

-1946 - 1964 -Experiencing the most flux in the workplace -Most seniority -Raised to be independent -Witnessed and participate in an era of social reform -In the workplace, receive gratification from winning and achieving

Baby Boomers

D

Bettina was asked to give a presentation to a group of potential investors. She wouldn't find out what topics they wanted her to discuss until she collected their questions a few moments before the presentation. What type of delivery must Bettina use in this situation? A) manuscript B) memorized C) extemporaneous D) impromptu

B

Coercive power is a function of: A) a person's job title. B) the consequences a person can impose. C) a person's intelligence. D) the degree to which a person is respected.

A

Conversational partners are typically able to interpret _____ of each other's remarks accurately. A) 25 to 50% B) 10 to 20% C) about 75% D) 50 to 70%

A

Culture refers to all of the following except: A) inherited and innate characteristics. B) sets of values, beliefs and norms. C) learned behaviors shared by a group. D) a set of shared interpretations that affect the behaviors of a relatively large group of people.

C

During a speech to a group of animal rights activists, Tiago, who is an enthusiastic hunter, talked about his proposal for opening the deer hunt 12 months a year rather than only during a 1-month season. Not surprisingly, Tiago's speech was not well received. According to the text, which of the following did Tiago neglect to consider prior to giving this presentation? A) the economic status of the audience B) the size of the group C) the audience members' attitudes about the subject D) who the key audience members are

B

During her presentation, Milena will show what portion of the budget is being used for advertising. To emphasize this point, Milena should use a: a. bar chart b. pie chart c. graph d. diagram

D

During his employment interview, Chen was asked several times to describe challenges he had encountered on his last job and to explain how he handled them. Chen was experiencing a(n)________ interview. A) panel B) audition C) experiential D) behavioral

B

Emails, interoffice memos, and voicemails are examples of: a. systematic communication b. asynchronous communication c. unsystematic communication d. synchronous communication

-1965 - 1980 -Hold many management positions in the today's organizations -Adept with technology, skeptical, independent, and desire work-life balance-Place high priority on fun, informality, and creativity on the job -They respect performance over tenure and are loyal to people, not organizations

Generation Xers

-1997 - present -Also known as Post-Millennials, iGeneration, Founders, and Plurals -Oldest members of this generation are in entry level positions in the workforce -First generation to have access to the Internet from a young age-Viewed as being comfortable with technology and social media, demonstrating independence, and having an entrepreneurial desire

Generation Zers

Synchronous Communication

Happens only when a message can be exchanged in real time:

C

Hua was giving a presentation to a group of investors using a delivery style that did not allow him to connect very well with his audience. Hua read from his notes and rarely looked up at the audience. His sentences were long and complex. What method of delivery did Hua use for his presentation? A) extemporaneous B) impromptu C) manuscript D) informal

D

If Ron determines through his audience analysis that his audience wants to be entertained by his comments,which of the following questions about the audience has Ron answered? A) Who are the key audience members? B) What are the demographic characteristics of the audience? C) What does the audience know? D) What are the personal preferences of audience members?

A

If you were giving a presentation and your primary goal was to expand your audience's existing knowledge on a topic, which of the following types of general purposes would you be using? A) to inform B) to persuade C) to manipulate D) to entertain

C

If your subordinates obeyed your orders because of your ability to hand out bonuses, which of the following forms of power would you be exerting? A) position power B) coercive power C) reward power D) connection power

C

In the communication model, the activity of selecting words and/or nonverbal signals to express your ideas is known as: A. context B. encryption C. encoding D. conversation

D

In the text, Millennials are said to be born between the years of: a. 1980-1990 b. 1990-present c. 1997 to present d. 1980-2000

D

In your introduction, you should clearly state the key central idea of your speech in one short sentence. This sentence is called your ______________________. A) specific goal B) general goal C) descriptive sentence D) thesis statement

D

It is important to Mikhail to be seen by his coworkers as an intelligent, serious person. In his speech and written communication with them he makes a point of avoiding contractions and using sophisticated words and phrases. This is an example of: A) feedback management. B) instrumental communication. C) relational communication. D) identity management.

B

Jessica plans to describe the new advances her company has made in the development of allergy medicine over the past 10 years. Which of the following visual aids would be most effective to demonstrate this change over time? A) photograph B) column chart C) list D) pictogram

B

Juan is preparing a speech to a prospective client who has been using the services of a different advertising firm for the past 10 years. Juan's goal is to influence the client to switch firms and begin working with his company. What is the general purpose of Juan's presentation? A) to inform B) to persuade C) to manipulate D) to entertain

B

Jules takes time to chat with his friends at the beginning of the meeting, even though it means the meeting will start late. Jules' sociability illustrates a ________ time orientation. A) monochronic B) polychronic C) central standard D) disrespectful

A

Katie presented what she thought was a detailed speech about new dental techniques to a group of dental hygienists.After the presentation,Katie found out that her remarks were so general that the hygienists felt they hadn't learned anything worthwhile.Which aspect of the audience did Katie neglect to analyze prior to giving her presentation? A) how much the audience knows B) the audience's personal preferences C) the size of the group D) demographic characteristics

-1980 - 2000 -Have also been labelled Generation Y, Net Generation, and Digital Natives-The largest generation by number in the U.S. workforce. -Technologically adept, ambitious, confident, hopeful, determined, and entrepreneurial -The most ethnically diverse generation in history-Have an international worldview

Millennials

C

On the job,Millennials tend to: A) be technologically inept B) dislike receiving feedback regarding their job performance C) have a strong need for affirming feedback regarding their job performance D) fear working in a diverse workplace

A

Once a month, Samantha is responsible for summarizing to her immediate supervisor all the projects her research team has accomplished that month, along with an account of the team's expenses for the month. Samantha's monthly presentations are: A) status reports. B) budget requests. C) trainings. D) briefings.

A

Pictograms: A) add interest to ordinary bar charts. B) are mathematically exact. C) are best suited for reports that require precise data. D) are useful for scientific and technical audiences.

D

Referent power is a function of: A) a person's job title. B) the punishment a person can impose. C) a person's intelligence. D) the degree to which a person is respected.

B

Sheila was interviewing for her first job as a kindergarten teacher. Her interviewer took her into a kindergarten class and asked her to take over as the teacher for 20 minutes. Sheila was experiencing a(n)_________ interview. A) panel B) audition C) behavioral D) stress

C

The "PAR" approach refers to: A) "prepare," "answer," and "review." B) "personality," "appearance," and "references." C) a method of backing up your interview answers with evidence. D) an honesty test that is frequently administered to potential job candidates.

D

The ability to influence that comes from the position one holds is called: a. reward power b. coercive power c. connection power d. position power

D

The following are methods of delivering a presentation except: A) extemporaneous. B) impromptu. C) manuscript. D) informal.

C

The majority of new job hires obtain their employment offers through: a. Advertisements b. mass mailings of their resumes c. personal contacts d. web-based employment sites

B

The process in which two or more parties discuss specific proposals to obtain a mutually acceptable agreement is known as: A) conflict manipulation. B) negotiation. C) compromising. D) conflict agreement.

A

The statement: "Time is money, so it should be rationed carefully" reflects a ______________ orientation toward time. A) monochronic B) deictic C) polychronic D) costly

A

The term "emotional intelligence" refers to: A) the ability and skill of interacting well with others. B) a tendency of highly intelligent people to be emotionally imbalanced. C) a belief that women are too emotional to be intelligent. D) a person's score on the personality questions found on most IQ tests.

B

The term organizational climate describes: a. the amount of productivity b. the underlying nature of relationships in work groups c. the amount of harmony in work groups d. the underlying conflict in work groups

B

The typical order of points in a final report is: A) attention-getter, thesis, preview, body, and call-to-action. B) introduction, background, description of what happened, results, additional resources. C) purpose, current state, obstacles, next milestone, and forecast for the future. D) attention, need, satisfaction, visualization, action.

Disfluencies

Utterances that add no meaning to a statement (um, you know, like):

B

When an individual attaches meaning to the message he/she receives, which of the following components of the communication process has occurred? A) encoding B) decoding C) channeling D) transmission

A

Which generation generally has the most seniority in organizations, was raised to believe they could make meaningful changes, and enjoys the pressure to perform in the workplace? a. Baby Boomers b. Generation Xers c. Millennials d. Generation Zers

A

Which generation is most likely to regard correct spelling and grammar usage as a sign of competence? A) Baby-Boomers B) Gen Xers C) GenY D) Millenials

B

Which generation prioritizes fun and creativity on the job and has a strong desire for work-life balance, but also tends to have more conservative and traditional values? a. Generation Zers b. Generation Xers c. Baby Boomers d. Millenials

C

Which is not a true statement about visual aids? A) A professional display of visuals can enhance your professional image. B) Effective visuals can make your information more memorable. C) Visuals often reduce listener recall. D) Visuals can help you explain complicated statistics.

D

Which of the following best describes the role of emotional intelligence in determining outstanding job performance? A) Emotional intelligence has no impact on job performance B) Emotional intelligence has less impact on job performance than cognitive IQ does. C) Emotional intelligence and cognitive IQ have about the same impact on job performance. D) Emotional intelligence has more impact on job performance than cognitive IQ does.

D

Which of the following best describes the way cultural values develop? A) A person who moves to another country in middle age will never adopt the values of the new culture. B) A Korean born infant raised in the U.S. will have the same cultural values as her cousin who grew up in Seoul. C) We are born with a specific set of cultural values that does not change throughout our lives. D) Culture is learned, not innate.

B

Which of the following is NOT a demographic characteristic of an audience? a. cultural background b. audience size c. gender d. economic status

C

Which of the following is NOT a general goal of a presentation identified in your text? A) to inform B) to entertain C) to evaluate D) to persuade

B

Which of the following is NOT one of the three main strategic communication goals? A) relational communication B) unintended communication C) instrumental communication D) identity management

D

Which of the following statements is NOT true about occasion analysis? A) Know your time limit and stay within it. B) Visit the facilities ahead of time to check out the equipment available. C) If possible, adapt the layout of the room to the specific needs of your presentation D) Never adapt your remarks to fit the setting.

A

Which of the following types of visual aids provides a literal representation to the audience? A) photograph B) diagram C) cartoon D) pictogram

C

Which of the following visual aids is best to use if an object is too big to bring to class or too small to be seen by the audience? a. Graph. b. Film clip. c. Model. d. Drawing.

D

Words with two different but equally acceptable or common meanings are __________ words. a. lateral b. sync c. unequivocal d. equivocal

A

You enter the interview room and sit down before a group of eight interviewers, each of whom will ask you two questions. This interview is being conducted in a(n)________ format. A) panel B) stress C) audition D) work team

D

A "BFOQ" is: A) a polite form letter sent to job candidates to let them know they were not selected for the job. B) a type of résumé that is scanned by computers. C) a type of performance appraisal that focuses on behavior, fundamentals, occupational requirements, and quotas. D) a type of question that is legally permissible in a job interview because it focuses on job-related factors.

D

A "low-level abstraction" ... a. covers a broader range of possible objects or events without describing in them in much detail b. is a mathematical concept c. is an element of equivocal speaking d. is a specific, concrete statement that refers to observable objects or events

D

A ____________ culture relies heavily on subtle, often non-verbal cues to convey meaning, save face, and maintain social harmony. a. non-descriptive b. relational c. low-context d. high-context

B

A ____________ culture uses language primarily to express thoughts, feelings, and ideas as clearly and logical as possible. a. relational b. low-context c. high-context d. descriptive

B

A ____________ is a short presentation that provides an interested and knowledgeable workplace audience with specific information they need to know to do their jobs. A) report B) briefing C) fill-in talk D) training

B

A ____________ is an abstract two-dimensional drawing that demonstrates the various properties of an object or concept. A) photograph B) diagram C) bulleted list D) flip chart

D

A critical problem with the use of a(n)_______________ style of delivery is that you focus so much on trying to recall what you are going to say next,that it makes it difficult to speak with natural intonation. A) extemporaneous B) impromptu C) manuscript D) memorized