BMGT364 Exam 1 Part 2

The performance appraisal meeting is the most important component of a performance appraisal. True False

true

To reduce the frequency of negative behaviors, remove the rewards that followed those unwanted behaviors. False True

true

Wildstorming is a process where the group focuses on ideas that are impossible and then tries to imagine what would need to happen to make them possible. True False

true

The most effective goals are easy ones. True False

false

In collectivist cultures, the importance of family is critical to understanding the nature of the society. True False

true

If you wanted to be perceived as a fair person, take this piece of advice: "Treat everyone equally when distributing rewards. Differentiation in rewards often leads to unfairness." "People are selfish, they care only about their own justice level." "Make your own decisions, you are the boss. Since you are accountable for those decisions, you do not need to waste time listening to everyone's opinions." "Think before you speak. Be considerate of others."

"Think before you speak. Be considerate of others."

Which of the following statements is true? A need for achievement can be a destructive element in relationships with colleagues. A high need for affiliation serves as a real advantage in managerial positions especially with regard to conducting performance appraisals A high need for power is a trait of those successful in the sales area. A need for power can have an altruistic form.

A need for power can have an altruistic form.

Which of the following is a research finding about race diversity? According to prior research findings, the sales performance of Hispanics is equal to their Caucasian counterparts ethnic minorities are more likely to experience a satisfying work environment than their Caucasian counterparts. African Americans are more likely to - leave a company than their Caucasian counterparts because the firm doesn't value diversity Caucasian Americans are more likely to be absent from work than their African American counterparts.

African Americans are more likely to - leave a company than their Caucasian counterparts because the firm doesn't value diversity

Groupthink is characterized by symptoms like questioning the morality of the group. True False

false

At some time in your career, you may be different from others in your workplace. Which of the following would be considered a viable piece of advice to offer someone who is "different"? Avoid networking events or interest groups that are directed toward specific groups rather than the whole employee population. Know your rights; you are protected from discrimination in employment on the basis of race, color, sex, religion or national origin. Choose a mentor who is who has more experience than you, and is more influential within the company. Don't focus too much on relationships; instead show value through the quality of your work.

Choose a mentor who is who has more experience than you, and is more influential within the company.

Which of the following statements is true about the manner in which managers can influence the perceptions of expectancy theory? Recognize good performance of individuals with cost effective items like coffee mugs and t-shirts. Individuals with an internal locus of control and high self-esteem believe there is little connection between their effort and performance so a great deal of feedback is needed to motivate them. Conduct employee surveys periodically to ascertain what employees consider to be rewards for performance and integrate that in some manner into the performance evaluation program. Regardless of the performance rating given on a performance evaluation, make certain that everyone gets a small raise annually.

Conduct employee surveys periodically to ascertain what employees consider to be rewards for performance and integrate that in some manner into the performance evaluation program.

Leaving employees free to choose job performance methods is an important element of scientific management techniques. False True

false

Research findings indicate which of the following statements about issues related to sexual orientation in the workplace is INCORRECT? Disclosing one's sexual orientation is the key to better work attitudes for lesbian, bisexual, gay and transgender individuals. Respect for diversity in sexual orientation can be shown by written company policies prohibiting discrimination based upon sexual orientation. In firms with benefits programs extended to lesbians, bisexuals, gays and transgender individuals, discrimination based on sexual orientation is less frequent and job satisfaction is higher. Fear of disclosing sexual orientation and its possible negative consequences leads to lower job satisfaction among lesbian, bisexual, gay and transgender individuals.

Disclosing one's sexual orientation is the key to better work attitudes for lesbian, bisexual, gay and transgender individuals.

Chloe and Francois are graphic designers at Highland Lithographics. Both have the same job description. Earlier this month, Chloe found out that Francois makes $12.50 an hour while she makes $11.00. What theory of motivation best explains why Chloe went to her boss to complain about the pay disparity? Expectancy theory Reinforcement theory ERG theory Equity theory

Equity theory

Given research on anchoring bias, individuals are more likely to assume that more people die from car accidents as compared to stomach cancer. True False

False

Though the glass ceiling was a legitimate issue a few years ago, today the number of women in executive positions of organizations is roughly the same as the number of men at that level. False True

False

Which of the following is NOT a benefit of effective management of diversity? Greater creativity in decision making More satisfied workers Better service to customers Higher productivity of operations

Higher productivity of operations

Which of the following statements about attribution is correct? Attributions depend only on consensus, distinctiveness and consistency. When faced with poor performance, one punishes the person more if we make an external attribution. If someone's failure is due to internal causes, we feel empathy and offer help. If we make an external attribution to someone's goal achievement, we are less likely to reward the individual.

If we make an external attribution to someone's goal achievement, we are less likely to reward the individual.

Which of the following statements regarding the management of demographic diversity is INCORRECT? Companies can support diversity by reviewing their employment advertising to ensure that diversity is being advocated at all job levels. In the most successful companies, diversity is viewed as the responsibility of the Human Resources department. Many people see affirmative action programming as a controversial way to manage diversity because it may provide an unfair advantage to minority members. Diversity training programs are most successful in those firms where there are explicit rewards for increasing company diversity.

In the most successful companies, diversity is viewed as the responsibility of the Human Resources department.

Which of the following statements about job enlargement is accurate? When jobs are enlarged, employees view themselves as less capable. Job enlargement is beneficial because it is positively related to higher quality customer service. The intent behind job enlargement is to decrease the variety of tasks to be performed so that human resources are used effectively. Job enlargement has more positive effects when employees are given more simple tasks.

Job enlargement is beneficial because it is positively related to higher quality customer service.

Which of the following statements about job enrichment are true? Job enrichment is a suitable technique to be used with any employee. The technique allows employees to try out other job roles. Job enrichment may be associated with reduced productivity and increased absenteeism. Job enrichment may lead to dissatisfaction with one's pay.

Job enrichment may lead to dissatisfaction with one's pay.

Based on employment statistics, age diversity at work will continue into the future. Thus, the findings from research examining age diversity will become increasingly useful in managing the workforce. Which of the following statements about those research findings is accurate? Older workers are stereotyped as being more able to handle stress. Older workers are less likely to quit their jobs when dissatisfied at work. Older workers are generally stereotyped as more qualified and having higher potential. Older employees are more likely to be absent from their jobs.

Older workers are less likely to quit their jobs when dissatisfied at work.

Which of the following statements regarding race diversity in the American workplace is correct? Overt discrimination against ethnic minorities still occurs in many workplaces. Ethnic minorities experience a slight wage gap but no glass ceiling. Highly-paid minority managers indicate that they have experienced very few situations in the workplace where race was an issue. A majority of American employees surveyed indicate that their firms are quite effective at hiring and promoting minorities.

Overt discrimination against ethnic minorities still occurs in many workplaces.

Which of the following statements is correct? Performance is a major influence on motivation, ability and environment. Ability is a function of the interaction between motivation, performance and environment. Performance is a function of the interaction between motivation, ability and environment. Motivation is a function of the interaction between ability, environment and performance

Performance is a function of the interaction between motivation, ability and environment.

Which of the following is the correct order of the phases in the creative decision-making model? Problem identification, illumination, immersion, incubation, verification and application. Problem identification, incubation, immersion, illumination, verification and application. Problem identification, immersion, incubation, illumination, verification and application. Problem identification, illumination, incubation, immersion, verification and application.

Problem identification, immersion, incubation, illumination, verification and application.

Which of the following approaches might be used to manage the similarity/attraction phenomenon in an organization? Provide management training programs that make managers aware of the similarity/attraction phenomenon. Match new employees to mentors that are similar in terms of race, gender, or tenure. Allow new employees to decide for themselves who they work best with. Develop a recruiting program based upon peer referrals.

Provide management training programs that make managers aware of the similarity/attraction phenomenon.

Which of the following statements is accurate regarding job rotation? Rotation leads to increased turnover. Rotation is the regular movement of employees through firm jobs. Rotation is an opportunity for employees to use skills they already have. Rotation leads to slightly elevated blood pressure measured in employees using the process due to their movement between jobs.

Rotation is the regular movement of employees through firm jobs.

An example of a question requiring a strategic decision is How often should I communicate with my new coworkers? Should we downsize our organization? How should we market the new product line? What should I say to customers about our new product?

Should we downsize our organization?

Motivation is a function of the interaction between performance, ability and environment. False True

false

Research indicates that groups with faultlines exhibit which of the following characteristics? Teams with faultlines make more effective decisions. Teams with strong faultlines have the potential to perform well if they can establish certain norms. Teams with strong faultlines are more creative. Teams with weak faultlines are more creative

Teams with strong faultlines have the potential to perform well if they can establish certain norms.

A neat, professional appearance and a firm handshake are two important aspects of an interview because of the lasting impact first impressions make. True False

True

Jacqueline is a college freshman. She loves to sleep late on weekends and assumes that college students in general prefer to sleep late. Jacqueline is making a false consensus error. True False

True

Managing diversity effectively may have different meanings in different cultures. True False

True

One of the explanations for the wage gap between men and women is that women pursue occupations that are lower-paying than those pursued by men. False True

True

One rationale provided for the existence of the glass ceiling for women is that women are viewed as being more passive and submissive compared to their male counterparts. False True

True

Title VII of the Civil Rights Act prohibits discrimination in employment with regard to race, color, sex, religion and national origin. False True

True

Which of the following is an illegal interview question? Tell me about a time when you experienced conflict in a past job. What was your salary at your last place of employment? What was your grade point average at XYZ University? What are your childcare arrangements?

What are your childcare arrangements?

Cultural intelligence is the values, beliefs and customs that exist in a society. the ways in which people are similar or different from one another. a person's capability to understand how a person's cultural background influences one's behavior. the degree to which the society views an unequal distribution of power as acceptable.

a person's capability to understand how a person's cultural background influences one's behavior.

All of the following are challenges of managing age diversity in the workplace EXCEPT: an age-diverse team has different learning styles that vary by generation. stereotypes of older workers may contribute to inaccurate beliefs about their capabilities and performance. an-age diverse team offers fewer alternatives to a problem than a team where there is limited age diversity. an age-diverse team has differing opinions on fairness than one not age-diverse.

an-age diverse team offers fewer alternatives to a problem than a team where there is limited age diversity.

First impressions become dependent on the evidence that created them. are likely to change over time. are resilient even in the face of contrary evidence. are fleeting impressions.

are resilient even in the face of contrary evidence.

Reasonable accommodation for employees with disabilities may require the firm to purchase equipment for the disabled employees' use but does not require any schedule or job duty modifications. False True

false

The most difficult step of the rational decision-making process is to establish the decision criteria. True False

false

Individuals who expect yearly wage increases without exhibiting increased performance may be labeled benevolents. expectancy sensitive. equitably insensitive. entitleds.

entitleds

A movie called the "Money Pit" starring Tom Hanks and Shelley Long focused on the couple buying a house and continually having to spend money repairing one part of it after another. A number of times they should have sold the house, but they kept thinking that if they did just one more thing, the house would be great. This is situation is an example of what decision-making trap? escalation of commitment anchoring framing bias overconfidence bias

escalation of commitment

Ability refers to having the skills and knowledge required to perform the job. the function of performance, motivation, and environment. the intention of achieving a goal, leading to goal-directed behavior. having the resources, information and support one needs to perform well.

having the skills and knowledge required to perform the job.

Bill is the quarterback of his college football team. The team was 10-0, but lost this week after what Bill says was a very bad call by the referee. Bill seldom says anything about how the referees called any game, but he is very vocal about this one. You know that Bill works hard both on the field and off. You talk to other players on the team and they complain about the referee's call also. The fact that Bill seldom complains about the referees suggests he has high consistency. high distinctiveness. low distinctiveness. low consensus.

high distinctiveness.

Employee autonomy makes the employees more reactive in doing their jobs. decreases employee creativity. decreases employee effectiveness. increases motivation at work.

increases motivation at work.

Job rotation involves moving employees from job to job at regular intervals. refers to expanding the tasks performed by employees to add more variety. allows workers more control over how they perform their own tasks. is breaking down jobs into their simplest components and assigning them to employees so that each person will perform a few tasks in a repetitive manner.

involves moving employees from job to job at regular intervals.

When interviewing, keep all of these pieces of advice in mind EXCEPT: practice for the interview. it is not how you dress, but how confident you are that determines your success. have a professional-looking résumé. be on time for the interview.

it is not how you dress, but how confident you are that determines your success.

You work for your college's annual alumni fund. You have averaged 25 phone calls in a three-hour shift throughout your employment. Your supervisor now demands that you increase that number to 40 calls per three-hour shift. You feel that you do not have the skills or the time to make 40 calls and that this is an unrealistic goal. According to expectancy theory, you are experiencing low valence. low equity. low instrumenatality. low expectancy.

low expectancy.

Overconfidence bias refers to the tendency for individuals to rely too heavily on a single piece of information. is the tendency of decision makers to be influenced by the way that problems are framed. occurs when looking backward in time where mistakes seem obvious after they have already occurred. occurs when individuals overestimate their ability to predict future events.

occurs when individuals overestimate their ability to predict future events.

Programmed decisions are unique, nonroutine, and important, requiring conscious thinking, information gathering and careful consideration of alternatives. ones which occur frequently enough that an automated response is developed for them. decisions that are made to set the course of an organization. a set of parameters against which all of the potential options in decision making will be evaluated.

ones which occur frequently enough that an automated response is developed for them.

Claudia is a salesperson with a major department store chain that is currently running a "secret coupon sale." The program allows the salesperson to randomly award a savings coupon to any shopper of the salesperson's choice. Who the salesperson chooses to award the coupon to is a(n) programmed decision operational decision strategic decision tactical decision

operational decision

Experts propose that creativity occurs as a result of the interaction between all of the following factors EXCEPT situational context (like physical structure) serendipity or luck attributes (like expertise) personality traits (like risk-taking)

serendipity

To enhance organizational creativity, a manager might consider focusing on employee pay team composition use of attainable goals technical training

team composition

The bounded rationality model should be used to make decisions when there is time pressure the minimum criteria are clear new solutions need to be generated the decision is important

the minimum criteria are clear

According to Herzberg, hygiene factors are part of the context of the job. True False

true

Ethnocentrism is the belief that one's own culture is superior to other cultures. True False

true

Having a devil's advocate in meetings is a technique that can help avoid groupthink. True False

true

Task significance refers to the degree to which a person has the freedom to decide how to perform his tasks whether a person's job substantially affects other people's health, work or well-being. the degree to which a person is in charge of completing an identifiable piece of work from start to finish. the extent to which the job requires a person to utilize multiple high level skills.

whether a person's job substantially affects other people's health, work or well-being.