BUS COM C. 6 HW, Business Writing Chapter 6, BCOM Chapter 6, Chapter 6 BCOM 3950, BCOM Chapter 6

Business writers should avoid using buzzwords because

- the indicate that the writer is out of touch - they can be annoying to the reader - they are so overused they have lost their meaning

Certain figures of speech, such as idioms and metaphors, are generally not used in business writing because

- they are often not clear - they have been overused

Which of the following are generally considered to be overused workplace terms?

- think outside the box - at the end of the day - do more with less

When deciding how much white space to leave on a page, it is important to consider that

- too little white space makes documents look cluttered - too much white space makes documents look sparse

When highlighting words or phrases, it is best to

- use formatting sparingly - use one type of formatting at a time such as bold, italics, and underlining

Which of the following sentences contain redundant words or phrases?

- we will be happy to aid and assist you with your project. - we base all evaluations on a company's past history - each year we sponsor an annual family retreat that includes friends and family members

Navigational design can be improved using

- white space - headings - simplicity

Readers have a difficult time navigating through paragraphs that are

- wordy - full of numerals - one long block of text

What are some of the benefits of using active voice?

- it emphasizes action, which is key in business - the sentences are generally shorter - the reader can understand it quicker

Empty phrases in business communication

- make sentences unnecessarily long - fill space without adding meaning

Bullets and numbering

- makes items easier to remember - help readers notice each item on the list

Which of the following are common sources of inaccurate information in business communication?

- misinformation - errors and typos - miscalculations

Feedback is helpful because readers who provide feedback can

- offer suggestions for improving the text - imagine how the intended reader will respond to the text

When reviewing a business communication, it is best to seek feedback from

- respected colleagues - people who have demonstrated good judgement

Which two of the following kinds of lists would benefit most from being formatted with bullets or numbering?

- the 7 steps a person can take to overcome shyness at work - the various forms required to apply for a business loan

What are the two reasons that "The dog bit the mailman" is easier to understand than "The mailman was bitten by the dog"?

- the first sentence is shorter - people usually think in active-voice (doer-action-object) pattern

Bold type, italics and underlining

- hold the readers attention - attract the readers attention

Which of the following should be avoided in business communication in favor of more familiar expression?

- bestow - loquacious - opulent

When sentences begin with "it is" or "there are" they usually

- do not specify the subject of the sentence - are longer than necessary

Reviewing a business communication before sending it is important because the review helps

- eliminate embarrassing errors - the writer improve the message - prevent costly mistakes

A sentence written in active voice does which of the following?

- identifies the doer and object of the sentence - uses strong verbs

When you proofread a document, you are looking for all of the following except

- evaluate whether the document is likely to influence readers - check for accuracy

For which of these situations would the use of the passive voice be preferable?

When presenting a problem situation to your manager that was created by the accounting department

The best thing to do with wordy prepositional phrases is usually to

change them into single-word verbs.

when you proofread a document, you

check for accuracy, evaluate whether the document is likely to influence readers

When you proofread a document, you

check for accuracy. evaluate whether the document is likely to influence readers.

In response to a business communication that is vague, people tend to

- feel that their questions have not been answered - feel impatient - start skimming to find the information they want

Which of the following would best serve as a heading?

"Choosing a Good Store Location"

To be complete, a business communication should

- be specific - be accurate - provide all relevant information

Which of the following would be the most specific wording for a restaurant coupon offering customers a discount?

"Present this coupon during your next visit and receive 10% off the price of one menu item."

Which of the following statements should be rephrased to climate buzzwords?

- If all team members get on the same page, we believe we can do more with less. - We expect our team to think outside the box to create win-win situations. - We hire change agents who are agile and believe in synergistic solutions.

Which of the following are empty phrases?

- Needless to say, we made no profit last year - With that said, let me summarize our recent accomplishments - With all due respect, your sale projections are incorrect

Which of the following sentences should be rephrased to use parallel language?

- Our success will depend on anticipating market demand, tailoring our product to costumer needs, and cost-effective strategy. - Many entrepreneurs are adventurous and create jobs for others - A real estate agent will help you search for property, understand the procedures, and paperwork.

Why is accuracy an essential element of business communication?

- People will make important decisions based on the information you give them, so it is best to present them with accurate information - Inaccuracy causes readers to lose trust in the writer

Which of the following statements are true?

- The amount of white space helps readers form their first impression of a document - documents look best when text is balances with white space - double-spaced documents are seldom used in business communication

In the following paragraph, which sentences should be reworded because they fail to provide a specific subject?

- There are several reasons for this, including having large budget for advertising. - Consequently, it is our plan to increase sales volume by 10% this year. - There are many people who want to purchase our merchandise.

Which of the following are good principles of determining the amount of information to include in a business message?

- Too much info is distracting and makes the message harder to understand - The reader might not know how to respond to a message that has too little information

In business communication, long paragraphs are generally associated with

- a writer who expects to claim too much of the reader's time - a writer who is disorganized - writing that will be confusing to read

Which of the following statements about the advantages of action verbs in business writing are true?

- action verbs make the writing seem more lively - action verbs reduce the length of sentences - action verbs spur the reader to action

Writers should avoid buzzwords because they

- are trite - can cause negative feelings

Which of the following sentences should be rephrased to eliminate buzzwords?

-If all team members get on the same page, we believe we can do more with less. -We expect our team to think outside the box and find a win-win solution. -We hire change agents who are agile and believe in synergistic solutions.

Which sentences contain wordy prepositional phrases?

-In the future, we will address these issues with due diligence in hopes of arriving at a solution. -On occasion we have lunch at our place of business. -In order to increase the number of successful sales, take out advertisements in a newspaper.

Why is accuracy an essential element of business communication?

-Inaccuracy causes readers to lose trust in the writer. -People will make important decisions based on the communication.

Which of the following sentences should be rephrased to use parallel language?

-Our success will depend on anticipating market demand, tailoring our product to customer needs, and a cost-effective advertising strategy. -Many entrepreneurs are adventurous and create jobs for others. -A real estate agent will help you search for property, understand the procedures, and paperwork.

For the purpose of business communication, which of the following sentences should be rewritten to replace overblown or stuffy words?

-To facilitate the learning experience, our educators maintain a compendium of each student's accomplishments. -We offer commodious lodgings and ambrosial cuisine.

Which of the following are good principles for determining the amount of information to include in a business communication?

-Too much information is distracting and makes the message harder to comprehend. -The reader might not know how to respond to a message that has too little information.

What are some of the benefits of using the active voice?

-Usually the sentence will be shorter. -The reader can understand it more quickly. -It emphasizes action, which is a key element in business.

Which of the following sentences contain redundant words or phrases?

-We will be happy to aid and assist you with your project. -We base our evaluations on a company's past history. -Each year we sponsor an annual family retreat that includes friends and family members.

Which of the following sentences contain empty phrases?

-With that said, let me summarize our recent accomplishments. -With all due respect, your sales projections are incorrect. -Needless to say, we made no profit last year.

The use of specific facts in your business communication will typically help convince the reader about which of the following?

-You know what you are talking about. -You care about the reader.

Passive voice is sometimes the best choice when the writer wants to

-be perceived as neutral. -avoid blaming anyone. -avoid sounding bossy.

Which of the following words should be avoided in business communication in favor of more familiar expressions?

-bestow -loquacious -opulent

Writers should avoid buzzwords because they

-can cause negative feelings. -are trite.

Which of the following are generally considered to be overused workplace terms?

-do more with less -at the end of the day -think outside the box

When a document is complex or full of information, headings help readers do which of the following?

-find their way through the document and locate areas of interest -identify key concepts -recognize what is in each section

Which two of the following can often be changed into action verbs in an effort to make your writing more dynamic?

-forms of the verb to be -nouns

A sentence written in active voice does which of the following?

-identifies the doer (the subject noun) -includes a strong verb -often includes a direct object

Empty phrases in business communication

-make sentences unnecessarily long. -fill space without adding meaning.

To keep writing precise, business writers should avoid using

-metaphors. -idioms.

Which of the following are common sources of inaccurate information in business communication?

-misinformation -miscalculations -errors in typing

To be complete, a business communication should

-provide all relevant information. -be accurate. -be specific.

In business communication it is best to use words that are

-short and familiar. -conversational.

Paragraphs that discuss only one idea or topic tend to be

-shorter. -easy to understand.

Navigational design can be improved using

-simplicity. -headings. -white space.

In response to a business communication that is vague, people tend to

-start skimming to find the information they want. -feel impatient. -feel that their questions have not been answered.

Certain figures of speech, such as idioms and metaphors, are generally not used in business writing because

-their meaning is not precise. -they have been overused.

Business writers should avoid using buzzwords because

-they are so overused that they have lost their meaning. -they can be annoying to readers. -they can indicate that the writer is out of touch.

When your writing style is similar to the way your readers think and talk,

-they will understand the message despite the many distractions in a work environment. -they will process the information more easily.

In business communication, long paragraphs are generally associated with

-writing that will be confusing to read. -a writer who expects to claim too much of the reader's time. -a writer who is disorganized.

The most important consideration for written business communication is

conveying a message that is easy to read

FAIR Test

1. Facts 2. Access 3. Impacts 4. Respect

For routine business communication, average written sentence should be no more than

15 words

For routine business communications, how many words per sentence should writers aim for?

15 words

In general, for complex or analytical business communications, the average written sentence length should be ___ or fewer words.

20

In general, for complex or analytical business communications, the average written sentence length should be ______ or fewer words.

20

In general, for complex or analytical communication, the average written sentence length should be _______ or fewer words.

20

how many words should be in the typical paragraph of a bcomm?

40 to 80

How many words should be in a typical paragraph of a business communication?

40-80

which two kinds of lists would benefit most from being formatted with bullets or numbering?

7steps variousformsrequired

The most important consideration for written business communication is

conveying a message that is easy to read.

Which of the following demonstrates the most effective use of action verbs?

At our learning center, teachers nurture each child and monitor individual progress

Which sentence demonstrates the most effective use of action verbs?

At our learning center, teachers nurture each child and monitor individual progress.

A brochure that is vague will give the impression that the writer lacks

credibility

a brochure that is vague will give the impression that the writer lacks

credibility

Which of the following would best serve as a heading?

Choosing a Good Store Location

Which of the following are recommended steps in proofreading?

Correct problems with the writing style, spelling, and grammar. Read each sentence more than once. Read sentences from the viewpoint of the audience.

active voice

Doers as subject + verb + object sunrise provide free training for up to three people for each new store many hired three new employees the week after she approved the new budge

What is the most important reason business communication should be complete?

It allows people to effectively act on the message right away.

What is the key to ensuring that a message will include the right amount of information?

Keep asking yourself what information will be necessary to achieve the purpose of the message

What is the key to ensuring the message will include the right amount of information?

Keep asking yourself what information will be necessary to achieve the purpose of the message

What is the key to ensuring that a message will include the right amount of information?

Keep asking yourself what information will be necessary to achieve the purpose of the message.

Which sentence is written in active voice?

Mary hired three new employees the week after she approved the new budget.

A brochure that is vague will give the impression that the writer lacks

credibility.

True or false: Depending on the message, the duration of the review process of business messages ranges from only a few minutes to more than a month.

T

True or False: Depending on the message, the duration of the review process of business messages ranges from only a few minutes to more than a month

TRUE

Which of the following statements are true?

The amount of white space helps readers form their first impression of a document. Documents look best when text is balanced with white space. Double-spaced documents are seldom used in business communications.

For which of these situations would the use of the passive voice be preferable?

When presenting a problem situation to your manager and avoiding placing the blame on anyone.

In the following paragraph, which sentences should be reworded because they fail to provide a specific subject? There are many people who want to purchase our merchandise. There are several reasons for this, including having a large budget for advertising. Advertising is very effective in bringing in shoppers looking for bargains. Consequently, it is our plan to increase sales volume by 10% this year.

There are many people who want to purchase our merchandise. There are several reasons for this, including having a large budget for advertising. Consequently, it is our plan to increase sales volume by 10% this year.

What question should the writer ask when deciding whether to reword a sentence that begins with "it is"?

What does "it" refer to?

For which of these situations would use use of passive voice be preferable?

When presenting a problem situation to your manager and avoiding placing blame on anyone

in business communication, long paragraphs are generally not associated with

a writer who has thought through the points of the message carefully

How many words should be in the typical paragrpah of a business communication? a) 40 to 80 b) 150 or more c) 10 to 20 d) 100 to 150

a) 40 to 80

Which of the following sentences should be rephrased to use parallel language? a) A real estate agent will help you search for property, understand the procedures, and paperwork. b) Many entrepreneurs are adventurous and create jobs for others. c) Our success will depend on anticipating market demand, taioring our product to customer needs, and a cost-effective advertising strategy. d) The office manager supervises employees, make bank deposits, and orders supplies.

a) A real estate agent will help you search for property, understand the procedures, and paperwork. b) Many entrepreneurs are adventurous and create jobs for others. c) Our success will depend on anticipating market demand, taioring our product to customer needs, and a cost-effective advertising strategy.

In business communication, long paragrpahs are generally associated with a) A writer who expects to claim too much of the reader's time. b) Writing that will be confusing to read. c) A writer who has thought through the points of the message carefully. d) A writer who is disorganized.

a) A writer who expects to claim too much of the reader's time. b) Writing that will be confusing to read. d) A writer who is disorganized.

Passive voice is sometimes the best choice when the writer wants to a) Avoid sounding bossy. b) Achieve an action-oriented tone. c) Avoid blaming anyone. d) Be perceived as neutral.

a) Avoid sounding bossy. c) Avoid blaming anyone. d) Be perceived as neutral.

In general, business communication should a) Be specific in order to answer the reader's questions. b) Leave room for various interpretations of the message. c) Leave all business dealings open for negotiation. d) Allow the speaker to alter the message at a later time.

a) Be specific in order to answer the reader's questions.

Which of the following would best serve as a heading? a) Choosing a Good Store Location b) Assessing Sites Suitable for Conducting Daily Business Operations c) Assessing Various Locations and Choosing the One that Best Suits Your Store d) Location

a) Choosing a Good Store Location

Which of the following statements is true? a) Documents look best when text is balanced with white space. b) Double-spaced documents are seldom used in business communications. c) Documents look more businesslike and professional if they are designed with mostly text and not much white spaced. d) The amount of white space helps the reader form their first impression of a document.

a) Documents look best when text is balanced with white space. b) Double-spaced documents are seldom used in business communications. d) The amount of white space helps the reader form their first impression of a document.

Which of the following are common sources of inaccurate information in business communication? a) Errors in typing b) Precise word choice c) Misinformation d) Miscalculations

a) Errors in typing c) Misinformation d) Miscalculations

In general, for complex or analytical business communications, the average written sentence length should be ____________ or fewer words. a) 30 b) 40 c) 5 d) 20

d) 20

Why is accuracy an essential element of business communication? a) Inaccuracy causes readers to lose trust in the writer. b) People have troulbe deciphering what is accurate, so it is best to be accurate so as not to confuse them. c) People will make important decisions based on the communication. d) Accurate communication is the best indicator of achieving a profitable business.

a) Inaccuracy causes readers to lose trust in the writer. c) People will make important decisions based on the communication.

Business writing should be concise in order to a) Make the message easier to comprehend. b) Produce the message as quickly as possible. c) Give the message a serious and authoritative tone. d) Fit more facts into the message.

a) Make the message easier to comprehend.

Which sentence is written in active voice? a) Mary hired three new employees the week after she approved the new budget. b) Two employees were given new assignments by management. c) Expenses were calculated by the accounting department before the project was launched. d) Nine students were given awards after a list of their achievements was read aloud.

a) Mary hired three new employees the week after she approved the new budget.

To be complete, a business communication should a) Provide all relevant information b) Repeat the main points several times c) Be accurate d) Be specfic

a) Provide all relevant information c) Be accurate d) Be specfic

A sentence that begins with "there are" can often be improved by a) Rewording the sentence to avoid using this phrase. b) Converting the sentence structure into a singular form and use "it is." c) Adding an -ing verb to the end of the sentence. d) Starting the sentence with a filler word or phrase, such as "in fact" or "actually"

a) Rewording the sentence to avoid using this phrase.

Paragraphs that discuss only one idea or topic tend to be a) Shorter b) Easy to understand c) Amateurish d) Incomplete

a) Shorter b) Easy to understand

Which of the following setences contain empty phrases? a) With that said, let me summarize our recent accomplishments. b) Needless to say, we made no profit last year. c) Despite last year's poor sales, we expect a substantial profit this year. d) With all due respect, your sales projections are incorrect.

a) With that said, let me summarize our recent accomplishments. b) Needless to say, we made no profit last year. d) With all due respect, your sales projections are incorrect.

When composing a document, expert business writer spend most of their time a) Writing the first draft of text. b) Thinking about how the message will affect readers. c) Reviewing the first draft and rewriting parts of it. d) Thinking up big words to use in text.

a) Writing the first draft of text.

The use of specfic facts in your business communication will typically help convince the reader about which of the following? a) You know what you are talking about. b) You are being dishonest. c) You care about the reader. d) You are too obsessive.

a) You know what you are talking about. c) You care about the reader.

When a document is complex or full of information, headings help reader do which of the following? a) find their way through the document and locate areas of interest. b) Identify key concepts c) Recognize what is in each section d) Absorb most of the content without having to read the text.

a) find their way through the document and locate areas of interest. b) Identify key concepts c) Recognize what is in each section

A sentence written in active voice specifies the doer of the action. This is important because

accountability and coordination are vital in business

A sentence written in active voice specifies the doer of the action. This is important because

accountability and coordination are vital in business.

During the reviewing stage of composing a business communication, feedback is usually not needed for which of the following types of business communication?

an everyday message

During the reviewing stage of composing a business message, feedback is usually not needed for which type of message?

and everyday message

Buzzwords should be avoided because they

annoy some readers, are trite...

buzzwords (workplace terms that become trite because of overuse) should be avoided because they

are trite and could annoy some readers

which sentence demonstrates the most effective use of action verbs?

at our learning center, teachers nurture each child and monitor individual progress

Bold type, italics, and underlining are used in page design to

attract the reader's attention. hold the reader's attention.

Passive voice is sometimes the best choice when the writer wants to

avoid blaming anyone, avoid, sounding bossy, be perceived as neutral

The best thing to do with wordy prepositional phrases is usually to a) Change them into adjectives. b) Change them into single-word verbs. c) Add enough words to make them separate sentences. d) Cut all prepositional phrases from the text.

b) Change them into single-word verbs.

In business communication it is best to use words that are a) Obscure b) Conversational c) Short and familiar d) Long and impressive

b) Conversational c) Short and familiar

Writers sometimes finalize their work without proofreading because a) They are arrogant and think they do not make mistakes. b) Human nature prompts people to finish a project and move on to the next one. c) It is better to leave a few little errors in the document than to waste a large amount of time reading it all again. d) Professional writers have no need of proofreading

b) Human nature prompts people to finish a project and move on to the next one.

What is the most important reason business communication should be complete? a) It reduces the need to negotiate with people who might disagree with what the message says. b) It allows people effectively act on the message right away. c) It reduces the chance that part of the information will be misplaced. d) It is more efficient than sending out follow-up messages.

b) It allows people effectively act on the message right away.

What is the key to ensuring that a message will include the right amount of information? a) Fill all available with as much information as possible. b) Keep asking yourself what information will be necessary to achieve the purpose of the message. c) Let the message grow as needed as you write it, then tighten sentences to make it half that size. d) Include five or six main ideas, and back each one up with a two-sentence explanation.

b) Keep asking yourself what information will be necessary to achieve the purpose of the message.

Which of the following words should be avoided in business communication in favor of more familiar expressions? a) Provide b) Loquacious c) Opulent d) Talkative e) Wealth f) Bestow

b) Loquacious c) Opulent f) Bestow

During the review process, a business writer checks to see if a documenet conforms to standards for impacts, access, respect, and facts. This is called a) The Business Standards Test b) The FAIR test. c) The Business Ethics Test. d) The STYLE Test.

b) The FAIR test.

Which two of the following statements are the most specfic? a) The store's profits have increased steadily during the past few years. b) The store made $3,000 more in 2013 than it did in 2012. c) The store generates $6 million in annual revenues. d) The store makes a large profit.

b) The store made $3,000 more in 2013 than it did in 2012. c) The store generates $6 million in annual revenues.

Which of the following are genreally considered to be overused workplace terms? a) Computer proficiency b) Think outside the box c) Do more with less d) At the end of the day

b) Think outside the box c) Do more with less d) At the end of the day

When a writer chooses big words that are not common, the reader will most likely

be distracted from the message

When a writer chooses big words that are not common, the reader will most likely

be distracted from the message.

In general, business communications should

be specific in order to answer the reader's questions.

Purpose of FAIR test is to ensure that

business communication is conducted ethically

The purpose of the FAIR test is to ensure that

business communication is conducted ethically

Parallel language is important when a) A sentence is written in the passive voice. b) Each team member writes part of a single document c) The writing contains a series or list d) A connection with the writer is necessary

c) The writing contains a series or list

best thing to do with wordy prepositional phrases is usually to

change the into single word verbs

The best thing to do with wordy prepositional phrases is usually to

change them into single-word verbs

A sentence written in active voice specifies the doer of the action. This is important because a) The sentence would be gibberish without it. b) It ensures that if things go wrong, people who were not involved will not be blamed. c) Other sentence structures make the writing unprofessional. d) Accountability and coordination are vital in business.

d) Accountability and coordination are vital in business.

The purpose of the FAIR test is to ensure that a) The quality of the writing is at least fair to good. b) Management handles employee problems in fair way. c) The text takes a strong stand on controversial issues. d) Business communication is conducted ethically

d) Business communication is conducted ethically

Workplace terms that are used too often are called a) Slang b) Idioms c) Synergisms d) Buzzwords

d) Buzzwords

The most important consideration for written business communication is a) Making the document as short as possible, because readers lose interest quickly. b) Including every fact that might be relevant. c) Designing a visually appealing document. d) Conveying a message that is easy to read.

d) Conveying a message that is easy to read.

Redundant words and phrases a) Sound alike and give the writing a poetic, lyrical quality. b) Result in language that is concise and to the point. c) Build upon ideas introduced in the previous sentence. d) Repeat the meaning of previously used words and phrases.

d) Repeat the meaning of previously used words and phrases.

When readers receive a business message that consists of long paragraphs, they typically will a) Read with greater concentration than they would otherwise. b) Go over the message several times to be sure they understood it completely. c) Read and paraphrase each paragraph before reading the next one. d) Skim the text instead of reading each word.

d) Skim the text instead of reading each word.

What is the main purpose of navigational design? a) To make the document look elegant b) To hold the reader's interest as long as possible c) To fill the page with as much information as possible d) To make the message easy to navigate

d) To make the message easy to navigate

Headings and subheadings withing a document should

describe the content of each section

headings and subheadings within a document should

describe the contents of each section be formatted consistently throughout

Headings and subheadings within a document should

describe the contents of each section.

When designing a document,

do not format it in a way that will distract from the main message.

which of the following are common sources of inaccurate information in business communication?

errors in typing poor word choice miscalculations

Which of the following are common sources of inaccurate information in business communication?

errors in typing, miscalculations, poor word choice

which words should be avoided to be used with more common words?

opulent multitude bestow

During the review process the writer should test the message to ensure that it conforms to standards for

facts, access. impact, respect

During the review process the writer should apply the FAIR test to ensure that the message it conforms to standards for

facts. impacts. respect. access.

in response to a boom that is vague, people tend to

feel impatient feel that their questions have not been answered start skimming to find info.

empty phrases in business comm

fill space without adding meaning make sentences unnecessarily long

when a document is complex or full of information, headings help readers

find their way through document and locate areas of interest identify key concepts recognize what is in each section

Readers have a difficult time navigating through paragraphs that are

full of numerals. one long block of text. wordy.

which sentences have buzzwords, figures of speech, or slang?

good time will be had by all who attend our conference our state of the art our proactive strategy

Writers sometimes finalize their work without reviewing it because

human nature prompts people to finish a project and move on to the next one.

primary focus of a business message should be impress the reader with

ideas

a sentence written in active voice does which of the following?

identities the doer (subject noun) often includes a direct object includes a strong verb

sentences should not begin with "it is" or "there are"

if they do not specify the subject of the sentence because the expressions increase the length of a sentence

why is accuracy an essential element of business communication?

inaccuracy causes readers to lose trust in the writer people will make important decisions based on the communication

Which is the most important reason business communication should be complete?

it allows people to effectively act on the message right away

what is the most important reason business communication should be complete?

it allows ppl to effectively act on the message right away

what is the key to ensuring that a message will include the right amount of info

keep asking yourself what info will be necessary to achieve the purpose of the message

business writing should be concise in order to

make the message easier to comprehend

Business writing should be concise in order to

make the message easier to comprehend.

Business writing should be concise in order to

make the message easiest to comprehend

Bullets and Numbering

makes items easier to remember. help readers notice each item on a list.

certain figures of speech such as idioms and metaphors, are generally not used in bcom

meaning is not precise have been overused

When applying the FAIR test to a document, the writer should make sure that

message is considerate of people's value and feelings message includes accurate facts that have not been slanted recipients of message had access as the txt was being prepared

what contain empty phrases?

needless to say, we made no profit last year with that said, let me summarize our recent accomplishments with all due respect, your sales projections are incorrect

which of the following sentences contain empty phrases?

needless to say, with that said, with all due respect...

Which two of the following can often be changed into action verbs in an effort to make your writing more dynamic?

nouns, forms of the verb to be

which two can often be changed into action verbs in an effort to make your writing more dynamic?

nouns, forms of the verb to be

passive voice

object as subject + be verb + verb + doer (optional) free training is provided for up to three people for each new store

Feedback is helpful because readers who provide feedback can

offer suggestions for improving the text. imagine how the intended reader will respond to the text.

To write concisely, it is best to

omit unnecessary words, use short sentences, use short paragraphs

In business communication, how many ideas or topics should a paragraph usually address?

one

When reviewing a business communication, it is best to seek feedback from

people who have demonstrated good judgment. respected colleagues.

Compared to average business writers, expert business writers spend more time doing which three of the following? Multiple select question.

planning the document. thinking about the effect of the message. reviewing the text.

in general, business communication should

provide facts in anticipation of the reader's questions

Which of the following are recommended steps in proofreading?

read sentences from the viewpoint of the audience, read each sentence more than once, correct problems with the writing style, spelling, and grammer

Redundant words and phrases

repeat the meaning of previously used words and phrases

redundant words and phrases

repeat the meaning of previously used words and phrases

Compared to average business writers, expert business writers spend more time doing which three of the following?

thinking about the effect of the message. reviewing the text. planning the document.

when reviewing a business communication, it is best to seek feedback from

respected colleagues people who have demonstrated good judgements

A sentence that begins with "there are" can often be improved by

rewording the sentence to avoid using this phrase.

Which of the following are basic components of the review process in business communication?

seeking feedback applying the FAIR test to the document proofreading

paragraphs that discuss only one idea or topic tend to be

shorter, easy to understand

When readers receive a business message that consists of long paragraphs, they typically will

skim the text instead of reading each word.

During the review process, a business writer checks to see if a document conforms to standards for impacts, access, respect, and facts. This is called:

the FAIR Test

During the review process, a business writer checks to see if a document conforms to standards for impacts, access, respect, and facts. This is called Multiple choice question.

the FAIR test.

When applying the FAIR test to a document, the writer should make sure that

the message demonstrates respect for the inherent worth of others. the message includes accurate facts that have not been slanted. the message is considerate of people's value and feelings.

The review process in business communication helps ensure that

the message is written in a fair way. the document communicates the correct message and has no errors. feedback from trusted business associates has been considered.

what are some of the benefits of using the active voice?

the readers can understand it more quickly emphasizes action, which is a key element in business usually the sentence will be shorter

Which two of the following kinds of lists would benefit most from being formatted with bullets or numbering?

the seven steps a person can take to overcome shyness at work the various forms required to apply for a business loan

Reviewing a business communication before sending it is important because the review helps

the writer improve the message. eliminate embarrassing errors. prevent costly mistakes.

Parallel language is important when

the writing contains a series or list

short sentences are best for boom because

they are easier to understand

short sentences are better for BCOM because

they are easier to understand

compared to average business writers, expert business writers spend more time doing which three?

thinking about effect of the message reviewing the txt planning the document

When composing a document, expert business writers spend most of their time

thinking about how the message will affect readers

When composing a document, expert business writers spend most of their time

thinking about how the message will affect readers.

what is the main purpose of navigational design?

to make the message easy to navigate

The important principle in business writing is

to say what needs to be said in as few words as possible

the important principle in business writing is

to say what needs to be said in as few words as possible

when deciding how much white space to leave on a page, it is important to consider that

too little makes text look cluttered too much makes the text look sparse

When deciding how much white space to leave on a page, it is important to consider that

too much white space makes the text look sparse. too little white space makes the text look cluttered.

the highlighting words or phrases, it is best to

use one type of formatting at a time use this formatting sparingly

When highlighting words or phrases, it is best to

use one type of formatting at a time. use this formatting sparingly.

which are effective guidelines for achieving a natural writing style that is easy to read?

use short simple words use a doer action object sentence patter use action verbs

What are some of the benefits of using the active voice?

usually the sentence will be shorter, the reader can understand it more quickly, it emphasizes action, which is a key element in business

What question should the writer ask when deciding whether to reword a sentence that begins with " it is "?

what does "it" refer to?

what question should the writer ask when deciding whether to reword a sentence that begins with it is?

what does "it" refer to?

for which situation would the use of the passive voice be preferable?

when presenting a problem situation to your manager that was created by the accounting department

To make business writing easier to read and comprehend, you should

write the way the reader thinks and talks

to make business writing easier to read and comprehend, you should

write the way the reader thinks and talks

To make business writing easier to read and comprehend, you should

write the way the reader thinks and talks.

the use of specific facts in your boom will typically help convince the reader about which of the following?

you know what you are talking about you care about the reader