Chapter 1 Management Assignment, 1, 2, 3, 4

After constructing any relative frequency​ distribution, what should be the sum of the relative​ frequencies?

1 to 100%

Elisha, a recently promoted manager, stared in shock at the job board bulletin outside the HR department. She saw the position description of Kathy, her immediate supervisor, posted "for immediate hire." Her co-worker Amelia came up behind her. "Wow! Someone must have finally complained! She was so totally ambitious, and ran people over on her way to the top. I'm glad that bully is gone!" Kathy's situation arose because of her ___1___. The fatal flaw in her managerial style got her fired, and made her a career ___2___. 1. a. ambition b. personality c. assertiveness d. goals e. aggression 2. a. arriver b. derailer c. builder d. searcher e. achiever

1. e. aggression 2. b. derailer

________ percent of derailers were rated by others as being good with people compared to ________ of arrivers.

25, 75

Top managers spend an average of ___ minutes on a task before they have to switch to another one.

9

Top managers spend an average of minutes on a task before they have to switch to another one.

9

Gantt chart

: A graphical chart that shows which tasks must be completed at which times to complete a project or task

rate buster

A group member whose work pace is significantly faster than the normal pace in his or her group

system

A set of interrelated elements or parts that function as a whole

"Are your employees reporting to more than one supervisor? Companies operate more efficiently when there is unity of command."

Administrative principles theorists focus on the total organization and on identifying management guidelines that will help the company operate more effectively. Henri Fayol identified five functions of management—planning, organizing, commanding, coordinating, and controlling—and 14 management principles, including qualification-based hiring, merit-based promotion, scalar chains of command, and division of labor.

"Carl, make sure your managers are spending time in five different areas: planning, organizing, commanding, coordinating, and controlling. If they're overlooking an area, the company won't be as effective."

Administrative principles theorists focus on the total organization and on identifying management guidelines that will help the company operate more effectively. Henri Fayol identified five functions of management—planning, organizing, commanding, coordinating, and controlling—and 14 management principles, including qualification-based hiring, merit-based promotion, scalar chains of command, and division of labor.

What can management researchers infer based on this study? Check all that apply.

All managers require a certain level of all four skills. Top managers require the highest level of cognitive skills.

All of the following are true of managers with human skills EXCEPT:

All of the following are true of managers with human skills EXCEPT:

compromise

An approach to dealing with conflict in which both parties give up some of what they want in order to reach agreement on a plan to reduce or settle the conflict

domination

An approach to dealing with conflict in which one party satisfies its desires and objectives at the expense of the other party's desires and objectives

Supply chain management

As 3M's product portfolio became more complicated, employees had a harder time answering questions about products, so the company implemented a software solution to make product knowledge more readily available through a corporate intranet.

Customer relationship management (CRM)

Bare Escentuals supplies major department stores; more than a thousand spa salons; more than 230 company-owned boutiques; and individual consumers directly through its website, infomercials, and catalogs. Consolidating its warehouse operations and using a software package has helped the company ship the right product to the right people through all these different channels.

A manager typically works:

Before, during, and after the official workday hours

Which of the following terms best describe a manager's work? Varied (Work changes frequently) Brief (Work occurs in small segments) Continuous (Managers usually finish one piece of work before moving on to the next) Reflective (Managers spend a large amount of time thinking about things)

Brief (Work occurs in small segments) Varied (Work changes frequently)

"Are you promoting people just because you like them? Try having managers make promotion decisions solely on the basis of a person's technical ability to do the work."

Bureaucratic management emphasizes using standard procedures, written rules, and professional managers to improve the efficiency of the entire organization. Max Weber outlined seven elements of a bureaucracy, including promoting people on the basis of skills and expertise rather than politics and defining jobs on the basis of tasks rather than people.

"Carl, you've owned the company for a long time, but have you ever considered hiring a professional manager to oversee day-to-day operations? Professional managers can help make sure your company follows rational, impersonal rules, which will help you to increase efficiency."

Bureaucratic management emphasizes using standard procedures, written rules, and professional managers to improve the efficiency of the entire organization. Max Weber outlined seven elements of a bureaucracy, including promoting people on the basis of skills and expertise rather than politics and defining jobs on the basis of tasks rather than people.

Medifast, a company that makes weight-loss products, recently transitioned from owning weight-loss centers to operating them as franchises, a new business model for the firm. What benefit could CEO Michael C. MacDonald gain from an awareness of the history of management?

By studying patterns that recur in different eras, he can see what management tools will work best in his company's environment.

Acceptance of authority

Chester Barnard

Cooperation

Chester Barnard

His concept of the "informal organization" suggests that cliques and other social groups can affect employee behavior.

Chester Bernard

Watching your employees, you notice that Rebecca is the best. Every time customers come into the store, Rebecca smiles and greets them. You train all your employees to smile at people when they come into the store.

Classical Management Theory

"If I want to offer a member rewards program to dog owners who use our facility regularly and seek feedback from those who use it once and never come back, what tool should I be looking at?"

Customer relationship management (CRM) system

Managers are constantly seeking out new tools to meet new challenges. Indicate whether today's manager's are more or less aware of each concept.

Decentralization: More aware Reengineering: Less aware

Gail Griffith, manager of the finance division, distributes relevant information every day to all her employees, enabling them to make quality decisions. Gail is performing which of the following roles?

Disseminator

This individual used Maslow's work as the basis for his own work defining two different types of managers.

Douglas McGregor

The degree to which an organization achieves a stated goal refers to:

Effectiveness

______ is accomplishing tasks that help fulfill organizational goals.

Effectiveness

______ is getting work done with a minimum of effort, expense, or waste

Efficiency

Rick is a student at Capstone College. He developed a schedule that he thought would let him spend the minimum amount of time studying while still getting good grades. Rick is following his schedule, but he's not getting the grades he hoped he would get. What is the best way to describe Rick's approach to studying?

Efficient but not effective.

impact of management attention

Elton Mayo

Teams

Elton mayo

Dow Chemical CEO, Andrew Liveris, checks financial reports to see whether Dow has met its financial goals for the quarter.

Example of Managerial Work: Controlling

George Steinbrenner transferred his passion for winning to everyone in the New York Yankees organization. One of his famous quotes is "Winning is the most important thing in my life, after breathing. Breathing first, winning next."

Example of Managerial Work: Leading

Enesto Leon, a Domino's Pizza manager, creates a schedule to determine which employees will be working on New Year's Eve.

Example of Managerial Work: Organizing

Rosie O'Neill and Josh Resnick are the cofounders of Sugarfina. They met through Match.com, and, as Resnick says, "Like any two type A people do on a date, we started brainstorming business ideas."

Example of Managerial Work: Planning

After each department chair has turned in their proposed budget, the CFO reviews the budgets and determines if there are any changes that need to be made.

Example of manager role: Decisional

Keisha, public relations manager for the American Red Cross, does radio and newspaper interviews to share the Red Cross' message with the public.

Example of manager role: Informational

Once a month, the CEO presents a plaque to employees who are celebrating a work anniversary.

Example of manager role: Interpersonal

Henry was a follower of Frederick Taylor, and he developed the _____ to create a clear visual picture of the order in which tasks must be completed.

Gantt chart

When conducting studies, researchers need to be careful of the______________________, or the possibility that their active participation with study participants can influence the data.

Hawthorne effect

The year is 1910, and Madame Patricia (Trish) LaBella, a prominent New York hostess, is having a dinner party. Madame LaBella's husband, W.B. LaBella, is a distinguished industrialist who owns several large bicycle factories. W.B. prides himself on his fine product, but he faces fierce competition, both from Raleigh (an English bicycle company) and from the new automobiles that are starting to appear on the roads. Last week, W.B. said to Trish, "I just don't know what I'm going to do, my dear. Costs keep going up, and I have to find some way to encourage my workers to produce more." Wanting to help her husband, Madame LaBella invited the most influential management thinkers of her day to gather at her table and discuss whether W.B. would benefit from using scientific management, bureaucratic management, or administrative principles in his factories. Which of the following management theorists is most likely to have been at the dinner?

Henri Fayol

Which of the management theorists attending the dinner developed the idea that there are five functions of management: planning, organizing, commanding, coordinating, and controlling?

Henri Fayol

From the 1950s until today, which of the following management perspectives has remained the most prevalent?

Humanistic

Employees do a better job of selling when they are happy at work. You make sure that you check in with employees frequently, addressing any of their concerns as soon as they arise.

Humanistic Management Theory

A manager typically spends the least amount of time:

In quiet reflection alone in his or her office

A manager typically spends the least amount of time: Establishing plans and goals Monitoring work outcomes Communicating In quiet reflection alone in his or her office

In quiet reflection alone in his or her office

Keisha, public relations manager for American Red cross does radio and newspaper interviews to share their news to public

Informational (Part of a public relations manager's job is to act as a spokesperson, sharing information to people outside of the company through statements, reports, and interviews. This is an informational role)

Mintzberg placed managerial work roles into which of the following categories? Check all that apply. Decisional Informational Executive Interpersonal Interorganizational

Informational, Decisional, Interpersonal

It is often difficult to make decisions about subsystems because they are:

Interdependent

Mintzberg placed managerial work roles into which of the following categories? Check all that apply.

Interpersonal, Decisional, Informational

Which of the following is not a criticism of scientific management?

It does not appreciate the careful study of tasks and jobs.

Social media

Job applicants may feel a company's hiring practices violate their privacy, especially when a company accesses online information that the applicant thought was accessible only to personal friends

Gary Kelly, CEO of Southwest Airlines, talks to a group of reservation agents to acknowledge their contributions to the company's success.

Leading (By paying a personal visit to the reservation agents, Gary Kelly is helping to motivate them. This is an example of the leading function of management.)

George Steinbrenner transferred his passion for winning to everyone in the New York Yankees organization. he is famously quoted as saying, "winning is the most important thing in my life, after breathing. breathing first, winning next."

Leading (When Steinbrenner talks about winning, he is sharing his vision for the organization with his employees. When those employees adopt the vision as their own, they become motivated, and Steinbrenner has performed the leading function of management.)

When Gina meets with the vendor from the creative firm, she is assuming the role of... A. Liaison B. Figurehead C. Disturbance Handler D. Leader

Liaison

When Gina meets with the vendor from the creative firm, she is assuming the role of .

Liason

Which of the management theorists attending the dinner was the first woman to receive a PhD in industrial/organizational psychology?

Lillian Gilbreth

"W.B., are you sure that everyone in the organization reports directly to someone else? Having a scalar chain is important—employees need to know exactly where they fit in the organizational hierarchy."

Management Perspective: Administrative Principles

"Have you assigned responsibilities to a particular job, rather than to an individual? Companies operate more effectively when tasks are associated with positions and when those positions are organized in a hierarchy of authority."

Management Perspective: Bureaucratic Management

"The best way to increase your workers' productivity is to carefully study their movements. Figure out the fastest way to get the job done correctly, then train all of the employees to do it that same way."

Management Perspective: Scientific Management

You measure sales over time and realize that the months of July, August, and September are particularly slow. As a result, you ask two of your sales clerks if they would be willing to work part-time during those months.

Management Science

Different perspectives on management have been dominant at different times. Place these management perspectives in the order in which they would appear on a timeline of management history.

Management science perspective 2 Humanist perspective 1 Open (collaborative) innovation 5 Contingency view 4 Systems thinking 3

Communication

Mary Parker Follett

Coordination

Mary Parker Follett

Oviedo talks of empowering her staff to execute—giving them knowledge about why decisions are made and opportunities to make their own suggestions.___ was an early proponent of this approach.

Mary Parker Follett

Which of the following dinner attendees developed the idea of bureaucratic management?

Max Weber

Project managers and others who bring people together from various parts of the organization to perform a task are in this layer of management.

Middle managers

Assign every dog a primary camp counselor who checks on that dog once every two hours and texts the owner with a personal update. Owners can also text their dog's personal counselor at any time to request updates or ask questions.

More effective

Provide customers with a mobile app that lets them click to send a message that they are en route to pick up their dog, as well as see their invoice and click to pay it with the credit card on file.

More efficient

Suppose a newspaper surveys 250 adults in a nearby town and inquires about their cell phone carrier. The accompanying table summarizes the results. Does this table describe a relative frequency​ distribution? Why or why​ not? Carrier Percent Carrier A 30 Carrier B 30 Carrier C 10 Carrier D 20 Carrier E 5

No. The sum of the relative frequencies is​ 95%, not​ 100%.

A construction project manager from Iron Horse Construction uses a team of experts to design the development of a new property on the top of a very steep ridge. The team includes geotechnical consultants, erosion control specialists, and contractors.

Organizing (The project manager in this example is gathering the resources he needs to accomplish his goals and distributing work to them. Thus, he is involved in the organizing function of management.)

When senior managers at Gap, Inc. decided to become the number one service-quality clothing company in the world, they were engaging in the management function of:

Planning

Pfizer's CEO, Ian Read, works with the board of directors to predict the amount of dividends the company will pay in the future.

Planning (Determining future dividends is essentially setting a goal for the financial future of the organization. Read is performing the planning function of management.)

Within his role as a financial accountant, Roger uses the capital asset pricing model and other mathematical tools to help clients keep track of their finances. Which of the following perspectives or approaches does Roger apply the most at his work?

Quantitative perspective

Which of the following activities is most likely to be a part of top manager;s work in a typical day? A. Reinforcing the values and culture of the organization through his actions B. Helping two employees who do not get along resolve their difficulties C. Interviewing and hiring new retail employees D. Translating the strategy of the organization into the divisional goals and objectives

Reinforcing the values and culture of the organization through his actions

Suppose you want to know if more technical service calls are made to homes with cable television or with satellite dish television. Should you use frequencies or relative frequencies to make the​ comparison? Why?

Relative frequencies should be used since there is likely a difference in the number of users of cable and satellite television. If you make comparisons using​ frequencies, the results can be very misleading for different population sizes.

"Have you considered paying workers for what they produce? I found that when I paid employees by the piece, their productivity went up."

Scientific management emphasizes the scientific study of work, with the idea that managers can find the most efficient way to work and then train all employees to work that way. Although some critics say that using scientific management techniques exploits workers, Frederick Taylor, Frank and Lillian Gilbreth, and Henri Fayol wanted managers and employees to work together to meet the goals of both parties. For managers, this means helping employees work more efficiently, and for employees, this means getting paid for what they produce.

"Have you looked carefully at your workers' movements? If you break each worker's job down into the smallest possible tasks, you can redesign the job to use fewer motions and make it more efficient."

Scientific management emphasizes the scientific study of work, with the idea that managers can find the most efficient way to work and then train all employees to work that way. Although some critics say that using scientific management techniques exploits workers, Frederick Taylor, Frank and Lillian Gilbreth, and Henri Fayol wanted managers and employees to work together to meet the goals of both parties. For managers, this means helping employees work more efficiently, and for employees, this means getting paid for what they produce.

Which management perspective was shared by dinner guests Frederick W. Taylor, Frank Gilbreth, and Henry Gantt?

Scientific management perspective

Regina, owner and operator of a small restaurant, believes that her most important task as manager is establishing goals for the restaurant and deciding what must be done to achieve them. This involves which of the following aspects of what managers do?

Setting objectives

One of the roles that a small business manager may emphasize over a counterpart in a large organization is:

Spokesperson

closed systems

Systems that can sustain themselves without interacting with their environments

An organization has distinct elements, and these elements interact in ever-changing ways._____________________ is the ability to analyze both the elements and their interactions.

Systems thinking

What is an activity most likely to be a part of a first-line managers work in a typical day?

Teaching a new employee how to use the company's workflow management system

Mumford, Campion, and Morgeson studied approximately 1,000 managers, spread across junior, midlevel, and senior-level positions. They were interested in knowing how different levels of managers used four types of skills: cognitive, interpersonal, business, and strategic. The following graph shows the results of their study. What can management researchers infer based on this study? Check all that apply.

The difference between the levels of skills needed for junior versus senior managers is greatest for business and strategic skills. The need for all four types of skills rises as management levels rise.

Which of the statements below is true concerning bar​ graphs?

The height of each bar represents the​ category's frequency or relative frequency.

The average human being has an inherent dislike of work and will avoid it if possible.

Theory X

External control and the threat of punishment are not the only means for bringing about effort toward organizational objectives. A person will exercise self-direction and self-control in the service of objectives to which he or she is committed.

Theory Y

The Vice President of Human Resources meets with two employees who had a physical altercation last week.

This is a decisional role. As a disturbance handler, a manager has to resolve disputes among employees and take corrective action during conflicts.

A manager of a local restaurant attends local chamber of commerce meetings.

This is an interpersonal role. Attending local meetings and events is an excellent way for managers to develop relationships with people outside of the organization.

These managers must make plans for the long-term future of the organization.

Top managers

Which of the following terms best describe a manager's work? Check all that apply.

Varied, Brief

Today's workplace is changing. Managers are less likely to adopt__________________ leadership style. Now managers are more likely to create a__________ work environment.

a command and control; flexible

DECISIONAL - ________ - Disturbance Handler - Resource Allocator - Negotiator a. Entrepreneur b. Figurehead c. Monitor

a. Entrepreneur

A manager typically spends the LEAST amount of time: a. In quiet reflection alone in his or her office b. Monitoring work outcomes c. Establishing plans and goals d. Communicating

a. In quiet reflection alone in his or her office

After a series of layoffs, the CEO meets with employees to explain how the company plans to move forward and to ease their concerns a. Interpersonal b. Decisional c. Informational

a. Interpersonal

Pfizer's CEO, Ian Read, works with the board of directors to predict the amount of dividends the company will pay in the future. a. Planning b. Organizing c. Leading d. Controlling

a. Planning

Which of the following terms best describe a manager's work? Check all that apply a. Varied (work changes frequently) b. Continuous (managers usually finish one piece of work before moving on to the next) c. Reflective (managers spend a large amount of time thinking about things) d. Brief (work occurs in small segments)

a. Varied (work changes frequently) d. Brief (work occurs in small segments)

In general, managers work ___________ than their employees do. a. harder and faster b. harder but slower c. not as hard and slower d. not as hard but faster

a. harder and faster

Jack is yelling at Samantha because she was late last week. Unfortunately, the whole office can hear. Now Samantha is not only upset, but also angry and planning to go to Human Resources to file a complaint against Jack. In this case, Jack's _____ skills failed. a. human b. conceptual c. technical

a. human

The skills that Jack is failing to use are important for ____

all managers

Top managers spend an average of _____ minutes on a task before they have to switch to another one. a. 60 b. 9 c. 30 d. 15

b. 9

GE CEO, Jeff Immelt, makes a tough choice to sell NBCUniversal to Comcast. a. Interpersonal b. Decisional c. Informational

b. Decisional

INTERPERSONAL - _________ - Leader - Liaison a. Entrepreneur b. Figurehead c. Monitor

b. Figurehead

AFTER SIX MONTHS AS A MANAGER - Initial expectations were wrong - Fast pace - _____ - Job is to be problem solver and troubleshooter for subordinates a. Job is people development b. Heavy workload c. Manage tasks

b. Heavy workload

A construction project manager from Iron House Construction uses a team of experts to design the development of a new property on the top of a very steep ridge. The team includes geotechnical consultants, erosion control specialists, and contractors. a. Planning b. Organizing c. Leading d. Controlling

b. Organizing

Which of the following are reasons managers at companies may fail in their positions or derail? Check all that apply a. The manager trusts employees too much b. The manager betrays his or her employees' trust by not keeping promises c. The manager can't bring a team together, because he or she doesn't create an environment where people can trust one another d. The manager pays too much attention to what customers say

b. The manager betrays his or her employees' trust by not keeping promises c. The manager can't bring a team together, because he or she doesn't create an environment where people can trust one another

Elisha's recent promotion is consistent with eventually becoming a career ______ a. builder b. arriver c. searcher d. derailer e. achiever

b. arriver

These managers are responsible for guiding and coaching the employees who actually do the work of the organization. a. team leaders b. first-line managers c. middle managers d. top managers

b. first-line managers

The ________ is much lower for vendors that sell to Walmart than it is for a vendor that sells to a small local market.

bargaining power of suppliers

One tactic for changing an organization's culture,____requires managers and employees to replace old behaviors with new behaviors.

behavioral substitution

According to Linda Hill's study, after a year on the job most managers became comfortable with all of the following EXCEPT:

being a doer

Fatal mistake of derailers often included all of the following EXCEPT:

being unable to be hands on.

In total quality management, a company that is checking to see how the best companies in the industry do things is engaged in_______________________

benchmarking

Well-managed companies are competitive because their workforces are:

better trained and more motivated

Put forward by Max Weber, the_________________approach to management focuses on designing organizations with formal lines of authority and standard operating procedures to promote efficiency.

bureaucratic organizations

The CFO of the organization creates a short video that is emailed to employees. The video details the company's earnings for the last quarter. a. Interpersonal b. Decisional c. Informational

c. Informational

AFTER A YEAR AS A MANAGER - No longer a "doer" - Communicating, listening, and giving positive reinforcement - Learning to adapt to and control stress - ______ a. Heavy workload b. Manage tasks c. Job is people development

c. Job is people development

Blake Mycoskie, founder of Toms, encourages social entrepreneurship through the company's slogan "One for One." a. Planning b. Organizing c. Leading d. Controlling

c. Leading

MANAGERS' INITIAL EXPECTATIONS - Be the boss - Have authority - _______ - Job is not managing people a. Heavy workload b. Job is people development c. Manage tasks

c. Manage tasks

These managers play an important role in driving innovation. a. team leaders b. first-line managers c. middle managers d. top managers

c. Middle managers

INFORMATIONAL - _______ - Disseminator - Spokesperson a. Entrepreneur b. Figurehead c. Monitor

c. Monitor

The skills that Jack is failing to use are important for ______ a. first-level managers only b. first-line managers only c. all managers d. senior managers only

c. all managers

Coca-Cola's Coke Classic business would receive a ________ designation from the Boston Consulting Group because it has a large share of a slow-growing market.

cash cow

According to Jeffrey Pfeffer, managers in top performing companies used all of the following ideas to achieve financial performance that on average was forty percent higher and that of other companies EXCEPT:

centralization

Terrariums are _____, because they do not need to bring resources such as water or air in from the outside environment to survive.

closed systems

According to Linda Hill, after a year on the job most managers abandon their authoritarian approach for an approach based on all of the following EXCEPT:

command-and-control.

Managers spend most of their time

communicating

Amgen's ____, "To serve patients," may be one of the world's shortest.

company mission

A company's ________ is a core strength that makes people want to do business with that company.

competitive advantage

A____involves a systematic review of companies that have the potential to steal your customers.

competitive analysis

A company is said to have ________ when it continues to pursue strategies or produce products that have worked in the past but are no longer appropriate for the company's current environment.

competitive inertia

A company is operating in a ___when its business is affected by a large number of environmental factors.

complex environment

Noel and Christian used _____ to reach an agreement about how much vacation time Noel should have; Noel asked for four weeks, Christian offered two weeks, and they settled on three weeks.

compromise

Here, Deshane is reviewing blueprints for his company's latest building as he plans a long-term strategy for where the company should build in the next 10 years. Deshane is using ________ skills to complete this task.

conceptual

________ skills involve the ability to see the organization as a whole and to understand how the different parts of the company affect each other.

conceptual

Imagine you are a member of the Academy of Management (AOM) and on the steering committee to choose a location for the organization's annual meeting. When making the recommendation, you will explain which management theory was used to make that choice. If your recommendation is based on analyzing a variety of circumstances because no single management theory applies to all situations, you are applying which approach to management?

contingency management

In total quality management, kaizen is another term for________________________

continuous improvement

A manager who is reviewing employee productivity reports is engaged in the _______ function of management.

controlling

After a product quality test, Meena determines that the latest batch of pens are not meeting quality specifications. Meena will use the _______ function to determine why the pens are not meeting specifications and how to fix the problem.

controlling

Lucia has a discussion with three of her employees who have been taking extended lunch breaks for several weeks. She is using ______ to explain the company's lunch policy and communicate her expectations of her employees moving forward.

controlling

Lucia has a discussion with three of her employees who have been taking extended lunch breaks for several weeks. She is using _______ to explain the company's lunch policy and communicate her expectations of her employees moving forward.

controlling

identify the managerial function illustrated. Dow Chemical CEO Andrew Liveris checks financial reports to see whether Dow has met its financial goals for the quarter.

controlling

Jessica Lee, director of global employer brand and communications at Marriott International, realizes the mobile app created by a vendor does not integrate with the company's existing software.

controlling (Controlling involves monitoring organizational activities and ensuring that they match expectations. Lee quickly realized that months of development on the app were wasted because it didn't work with existing software. Lee was performing the controlling function of management. (Source: Kasson, E. (16). Building Trust. HR Magazine)

Next, you look at the problems in the department. Liam's idea that a strong leader could pull the group together is very similar to Chester Barnard's concept of ______ in organizations.

coordination Chester Barnard emphasized cooperation in his writings about management, so the advice to coordinate work through goal setting is consistent with his ideas. In addition, Barnard said that to be effective, a manager's orders must be understood, consistent with the purpose of the organization, and compatible with people's personal interests, and people must be able to carry them out. Paying attention to the team is advice consistent with Elton Mayo's findings in the Hawthorne Studies, while focusing on power with, not over, your employees comes from Mary Parker Follett's approach to management.

At IBM's Almaden Research Lab, Laura Haas allows scientists a free rein for research but still checks to be sure that their inventions are adding to the company's bottom line. a. Planning b. Organizing c. Leading d. Controlling

d. Controlling

Mary is a baker who makes the most beautiful and delicious cakes in town. Unfortunately, her cakes are also very expensive because for every finished cake she produces, she throws away 3 cakes that aren't just right. What is the best way to describe Mary's work? a. Efficient but not effective b. Neither effective nor efficient c. Both effective and efficient d. Effective but not efficient

d. Effective but not efficient

An example of a position that a team leader would hold is: a. divisional manager b. vice president c. department manager d. group facilitator

d. group facilitator

These managers must make plans for the long-term future of the organization. a. team leaders b. first-line managers c. middle managers d. top managers

d. top managers

In the liaison role, managers:

deal with people outside their units.

What distinguished derailers from arrivers was that ________ possessed ________ or more flaws and ________ usually had no more than ________ flaw.

derailers, two, arrivers, one

When Sona gives the results of her analysis of conversion rates to her boss, Craig, she is assuming the role of

disseminator

A manager assumes the ______ when he sends a report outlining suggested productivity improvements to his direct reports.

disseminator role

A manager assumes the ______ when she takes immediate action to stop an employee from embezzling company funds.

disturbance handler role

An organization that has a variety of employees and clients, with regard to age, sex, race/ethnicity, personality, and attitudes is said to exhibit ________

diversity

Managers are least effective when they help employees by

doing the employees jobs with them

Makita, the lead negotiator for the labor union, used ____ in wage negotiations, arguing for, and getting, a salary increase regardless of the impact it had on the company.

domination

Next, you look at the problems in the department. Destiny and Marjorie seem to be using the ___ approach to conflict resolution that Mary Parker Follett warned against.

domination

One consequence for nonprofits of using resources inefficiently is that____________________________

donors may be less likely to contribute

High-tech companies often operate in a _____, forcing them to change their business practices and products rapidly in order to remain competitive.

dynamic environment

Today's business environment features rapid changes in demand for products and services, often driven by technology. In response to this___________________change, businesses have a need for a more flexible workforce and to bring innovative perspectives into the organization. Thus, some firms are using more freelance or contract workers, as well as availing themselves of a more dispersed, global workforce.

economic

Mary is a baker who makes the most beautiful and delicious cakes in the city. Unfortunately, her cakes are also very expensive, because for every finished cake she produces, she throws away three cakes that aren't just right. Mary is

effective but not efficient

Thanks to the dean's excellent planning and the student groups' hard work, _______ is achieved.

effectiveness

The marketing manager's _____ was high—his team created presentations that increased sales by 30%, far exceeding the organization's goals.

effectiveness

the marketing manager's ___ was high- his team created presentations that increased sales by 30%, exceeding goals

effectiveness

To achieve greater___________________ , your dad decides to mount speakers around the backyard so people can listen to music streaming from his Rhapsody account. This will be less expensive than hiring a live band.

efficiency

Managers influence customer satisfaction through:

employee satisfaction.

decisional roles

entrepreneur, disturbance handler, resource allocator, negotiator

Management in a small business is__________________ important as management in a large organization.

equally as

A person who seeks out the company of others and is communicative and animated exhibits a high degree of ________.

extraversion

In general, managers work__ than their employees do

faster and harder

When Gina participates in the company's internal competition, The Strategist, she will be assuming the role of

figurehead

When Gina participates in the company's internal competition, The Strategist, she will be assuming the role of... A. Spokesperson B. Liaison C. Figurehead D. Disseminator

figurehead

Interpersonal roles

figurehead, leader, liaison

When a customer is upset, Candace will often speak with the customer herself so the customer will feel Camp Bow Wow takes the issue seriously. In these situations, Candace is fulfilling the_________________________ role of management, which is part of the ___________________ component.

figurehead; interpersonal

Studies indicate that the average ________ spends no more than two minutes on a task before being interrupted by a request from a subordinate, a phone call, or an email.

first line manager

Holding positions such as office manager and shift supervisor, _______ encourage, monitor, and reward the employees who produce a company's goods and services.

first-line manager

If those skills make up a majority of the skills he needs on the job, Max is probably a_________________.

first-line manager

These are the managers employees turn to when a machine breaks or when priorities have to be clarified, so they need to have good technical skills.

first-line managers

These managers are responsible for guiding and coaching the employees who actually do the work of the organization.

first-line managers

Studies indicate that the average first-line manager spends no more than ________ on a task before being interrupted by a request from a subordinate, a phone call, or an email.

formal authority, people management

Top managers hold all of the following positions except:

general manager

An example of a position that a team leader would hold is:

group facilitator

In general, managers work ____ than their employees do.

harder and faster

Most employees are initially attracted to management positions because they_________

have power and are in charge of the organization

Managers at ________ levels usually have a stronger motivation to manage than managers at ________ levels.

higher, lower

Here, Jack is yelling at Samantha because she was late last week. Unfortunately, the whole office can hear. Now Samantha is not only upset, but also angry and planning to go to Human Resources to file a complaint against Jack. In this case, Jack's ____ skills failed.

human

People in the engineering, marketing, and operations departments were angry at each other, and to stop the finger-pointing, the CEO had to use her ___________ skills.

human

After being promoted to the manager job, Candace has probably used more ______________________ skills than she used to.

human and conceptual

Based on work by Abraham Maslow and Douglas McGregor, the____________________________notes that job redesign is one way to help employees develop and experience greater job satisfaction.

human resources perspective

Becoming a manager means a profound transformation in the way people think of themselves, called personal_______________, which includes letting go of deeply held attitudes and habits and learning new ways of thinking.

identity

Jeffrey Pfeffer says that managers in top performing companies used all of the following ideas to achieve financial performance that on average was forty percent higher and that of other companies EXCEPT:

increased status distinctions.

One steering committee member insists that the AOM choose the location by using state-of-the-art information management to compile data about member locations and members' history of attending past annual meetings. This reflects which approach to management?

information management

If a manager finds a severe decline in employee morale and direction, he or she may need to spend more time in the __________ role.

leader

A manager assumes the ______ when she gives her employees rewards for accomplishing organizational goals.

leader role

As CEO, Juan likes to meet all newly hired employees and share the story of how his grandfather started the company 60 years ago. Juan uses _______ to inspire the new employees

leading

While describing the company's new reorganization, the CEO uses _______ to encourage employees and explain how the reorganization will benefit the company.

leading

identify the managerial function illustrated. In a Southwest Airlines report, CEO Gary Kelly writes, "We credit our success to our Employees, who are our most valuable asset and our competitive advantage."

leading

The activities that managers like the__________include controlling subordinates, handling paperwork, and managing time pressures.

least

The idea that a manager's job is to tell others what to do is most commonly associated with managers who have been on the job

less than six months

The idea that a manager's job is to tell others what to do is most commonly associated with managers who have been on the job_____

less than six months .

Someone who is new to_______ is likely to find that one of the most difficult parts of his or her job is getting work done through others.

management

Emerging shortly after World War II, _____________________ uses sophisticated mathematical modeling tools to solve management problems, especially those involving operations.

management science

According to professor Jeffrey Pfeffer, ________ is/are what separates top performing companies from their competitors.

management style

Many organizations reduced the number of managers in this layer to cut costs.

middle managers

As Daniel receives information from the senior director of product marketing, Daniel fills the role of______

monitor

As Sona reads through the HIV/AIDS headlines, she is assuming the role of

monitor

By playing games produced by competing social-gaming companies, Daniel is fulfilling the role of a .

monitor

informational roles

monitor, disseminator, spokesperson

In the leader role, managers:

motivate and encourage workers to accomplish organizational objectives.

Which of the following describe an assessment of how motivated employees are to interact with superiors, participate in competitive situations, and behave assertively towards others?

motivation to manage

On your first day as a driver for Road-O-Rama Freight, you realize that something just isn't right. Trucks go out half full and drivers often get the wrong addresses, so freight doesn't arrive at its destination. In this case, Road-O-Rama Freight is _____.

neither effective nor efficient

A frequency distribution lists the​ _________ of occurrences of each category of​ data, while a relative frequency distribution lists the​ _________ of occurrences of each category of data.

number, proportion

Companies with high supplier dependence may find that their suppliers exhibit___ taking advantage of the relationship to charge more for the goods and services the suppliers provide.

opportunistic behavior,

People like Herb Kelleher of Southwest Airlines are____who represent the best qualities of the company.

organizational heroes

Megan, a human resource manager, recently approved the hiring of five summer intern. She will use _______ to decide which departments would benefit from the interns' employment.

organizing

Wesley's company just began offering online ordering for their products. Wesley uses _______ to delegate tasks to each department that is affected.

organizing

identify the managerial function illustrated.: A construction project manager from Iron Horse Construction puts together a team of experts to design the development of a new property on the top of a very steep ridge. The team includes geotechnical consultants, erosion control specialists, and contractors.

organizing

A marketing manager at Evian decides to work with BETC Euro RSCG, an advertising agency in France. The goal is to reduce the cost of advertising by creating a video that goes viral on YouTube.

organizing (When the marketing manager chooses to create a less expensive, rather than a more expensive, advertisement, he is allocating resources. Thus he is involved in the organizing function of management.)

After making the transition into management, most managers finally realize that which type of management was the most important part of their job?

people

The most important part of a manager's job is .

people development

Over the years, the one thing that hasn't changed about what companies need to be successful is good ________ and good ________.

people, management

In the figurehead role, managers:

perform ceremonial duties like greeting company visitors, speaking at the opening of a new facility, or representing the company at a community luncheon to support local charities.

A manager who is setting quarterly goals for the department is engaged in the_____ function of management.

planning

As production manager, part of Jennifer's job is to determine what raw materials will be needed to meet production needs. Sales forecasts may help Jennifer with this _______ function of management.

planning

Jim is CEO for a company that produces filing cabinets and office furniture. He uses ______ when determining that in order to increase production by 20% next year, the company will need to hire 10 new employees.

planning

identify the managerial function illustrated. Adam Klein, eMusic's CEO, determines that the company will continue its strategy of selling subscription services, while at the same time designing a website that will appeal to nonsubscribers.

planning

identify the managerial function illustrated. Apple's CEO, Tim Cook, works with the board of directors to predict the amount of dividends the company will pay in the future.

planning

Taco Bell CEO, Brian Niccol, considers what the technical and logistical needs would be in order to offer delivery to customers.

planning (Determining the tasks and future resources needed to accommodate delivery is part of the planning function of management.)

Managers often consider a ________ strategy when decision whether diversification is the right approach for their company.

portfolio

Proctor & Gamble's ________ minimizes risk by selling a large number of diverse products.

portfolio strategy

Companies that use the ________ adaptive strategy actively seek out new customers and take risks to bring imaginative products to marke

prospectors

A number of librarians were angry that HarperCollins restricted the number of times e-books could be checked out. They contacted newspapers and online sources, using ____to encourage a boycott of HarperCollins books.

public communications

Enrico has been called a_______, because he regularly produces more than the other workers on the assembly line.

rate buster

When Daniel makes decisions about the types and amounts of resources the company will allow for the Dragon of Atlantis product, Daniel is acting as a________

resource allocator

When Keith works on the silver production plan spreadsheet, he is assuming the role of

resource allocator

Two competing companies have ________ when they have approximtely the same number of employees, the same number or retail locations, and the same amount of money in the bank.

resource similarity

In the disturbance handler role, managers:

respond to pressures and problems so severe that they demand immediate attention and action.

National Semiconductor exhibited a ________ when it went through multiple rounds of yearly layoffs.

retrenchment strategy

In the monitor role, managers:

scan their environment for information, actively contact others for information, and because of their personal contacts, receive a great deal of unsolicited information.

If these skills make up a majority of the skills Deshane uses on the job, he is most likely a ______ manager .

senior

In the spokesperson role, managers:

share information with people outside their departments and companies.

In the disseminator role, managers:

share the information they have collected with their subordinates and others inside the company.

Comprised of customers, competitors, suppliers, industry regulations, and advocacy groups, the___ influences specific companies and industries.

specific environment

When Keith gets back to the Environmental Agency (EA) inspector with the information the inspector requested, Keith will be assuming the role of.

spokesperson

When the lead engineer tells Daniel about the engineering team's work, the engineer is serving as a

spokesperson

AT&T may benchmark itself against other companies in its ________ (such as Verizon, Sprint, Nextel, and T-Mobile) to identify strategic threats and opportunities

strategic group

Thirty five percent of all CEO's are eventually fired because of their inability to:

successfully change their companies

Developing long-term relationships with suppliers and purchasing a coffee farm in Costa Rica improved Starbucks' ______________________________

supply chain managment

Another person noticed the steering committee lacked anyone with a marketing background. He suggested adding an AOM member with marketing experience, possibly creating a committee that is more productive than one in which each member works alone. In other words, the marketing expert may create: _____

synergy

Suppose that an organization with good information is twice as effective as one without good information, and that an organization with good employees is twice as effective as one without good employees. On the other hand, an organization with good information and good employees is 10 times more effective than one without good information or good employees. This is known as ____

synergy

Organizations function as a ____ ; what happens in one part of the company affects all other parts of the company.

system

The steering committee decides that the location of the next AOM annual meeting should consider the competitive, economic, social, and technological factors affected by the committee's decision. In other words, it is using which approach?

systems management

Here, Max is explaining what Rebecca needs to do to drive a bulldozer. Max is relying on his_______________ skills to operate the machinery effectively during the training session.

technical

Team leaders and first-line managers use ____ more than middle- or top-level managers.

technical skills

Max is explaining what Rebecca needs to do to drive this bulldozer. Max is replying on his ____ skills to operate the machinery effectively during the training session. If the skills that Max is using now make up a majority of the skills he needs on the job, Max is most likely a________

technical skills / first-line manager

Jeffrey Pfeffer says that companies that invest in ________ will create long lasting competitive advantages that are difficult to duplicate.

their people

Most new managers are attracted to management positions because:

they want to be in charge.

All of the following are mistakes made by derailers EXCEPT:

they were too sensitive to others.

These managers are largely responsible for creating the organization's climate through their behaviors.

top managers

As part of its_____________________________initiative, East African Growers in Nairobi, Kenya, used kaizen to dramatically increase the efficiency of its flower-packing facility, reducing throughput time and waste.

total quality management (TQM)

Studies indicate that the average first-line manager spends no more than ________ on a task before being interrupted by a request from a subordinate, a phone call, or an email.

two

The number one mistake made by dereailers was that they:

were insensitive to other by virtue of their abrasive, intimidating, and bullying management style.