Chapter 10
key performance indicator
A ____________ is a criterion used to determine the degree to which an outcome is achieved.
Maturity
A higher ____ level describes the characteristics of the most organized and mature organizations.
Evolutionary
A maturity model describes a(n) ____ path of increasingly organized and systematically more mature processes.
key performance indicator
A(n) ____________________ is a criterion used to determine the degree to which an outcome is achieved.
maturity
A(n) ____________________ model is a framework for helping organizations improve their processes and systems.
fewer, less
According to Andy Crowe's research, the best project managers send ________ e-mails per day and spend _________ time in meetings than typical project managers.
Establish internal project management communities.
According to OPM3, which of the following illustrates a best practice?
True
According to Robert Butrick, every project should be closed to make sure that all work ceases, that lessons are learned, and that remaining resources are released for other purposes.
False
According to Robert Butrick, you should only engage stakeholders in the last stage of a project.
2%
Alpha project managers represent the top __________.of project managers based on performance.
True
Assigning a project manager from operations to lead projects that affect operations is considered to be a best practice.
Methods
Best practices are " _____ , currently recognized within a given industry or dscipline, to achieve a stated goal or objective."
Portfolio
Best practices are organized into three levels: project, program, and ____.
Unique
Best practices, such as study habits, can be _____ to each person or course.
No
In a 2012 PMI study by Crawford and Cook-Davies on project management best practices, the researchers found that _____________industry is without room for improvement.
ROI
In the PMI-sponsored study entitled "Researching the Value of Project Management," the authors found that most organizations did not try to quantify the value of project management, saying that measuring ______ "proved extremely elusive."
True
OPM3 is a standard developed to provide a way for organizations to measure their organizational project management maturity against a comprehensive set of best practices.
Potential
Organizations can measure performance against their own past; against peers; and, even better, against __________.
True
Research shows that project management maturity is strongly correlated with better project performance.
project personnel
The Project Management Institute defines best practices in each of the following areas except _________.
Organizational Project Management Maturity Model (OPM3)
The Project Management Institute initially published the _________ in December 2003 to address the need to bridge the gap between organizational strategy and successful projects.
project, program, and portfolio
The Project Management Institute published the Organizational Project Management Maturity Model to describe best practices in ______________.
Defence
The Software Engineering Institute (SEI) is a federally funded research and development center established in 1984 by the U.S. Department of_____ with a broad mandate to address the transition of software engineering technology.
in the U.S. Air Force
The author of this text's first real job at the age of 22 was as a project manager _____________.
False
The highest project management maturity level is 1.
alpha project managers
What does Andy Crowe call the top 2% of project managers?
Follow best practices, and keep a sense of humor
What is the main message of the final cartoon in this chapter in the section on final advice on project management?
3.4 and 1.7
What was the average maturity level (with a high of 5) reported by survey participants for high performing organizations and low performing ones in the 2014 study by PM solutions?
Everywhere
Where does Rosabeth Moss Kanter, a professor at Harvard Business School and well-known author and consultant, suggest that people look to improve best practices?
Portfolio cost budgeting process control
Which of the following is a category under portfolio best practices?
Project scope planning process control
Which of the following is a category under project best practices?
They send fewer emails than other project managers.
Which of the following is a trait of alpha project managers?
Don't spend time or money on projects before they officially start.
Which of the following is not a best practice listed in this text?
The PMI-sponsored study by Ibbs (2002) found that companies with a high maturity level spend less money on project management than companies with a low maturity.
Which of the following is true regarding studies on the value of project management and project management maturity?
Repeatable
Wikipedia (2009) defines a best practice as the most efficient and effective way of accomplishing a task, based on _________ procedures that have proven themselves over time for large numbers of people.
Outcomes
__ are the tangible or intangible results of applying capabilities.
Best practices
__________ are methods, currently recognized within a given industry or discipline, to achieve a goal or objective.
Capabilities
____________________ are incremental steps that lead to best practices.
