Chapter 14 SmartBook - MGMT 3000

______ work groups control decisions about and execution of a complete range of tasks and are fully responsible for an entire product.

Autonomous

______ is the interaction between groups or members of separate groups that creates linkages between groups.

Boundary-spanning

Which of the following statement about cohesiveness is true?

It can sometimes have negative effects on performance.

Which statement best explains what a cohesive group should do to ensure it makes good decisions?

It should establish a norm of constructive disagreement.

Drag and drop the descriptions of different stages of team development against the corresponding stage. Instructions Storming Stage

Member optimism turns into reality shock

Drag and drop the descriptions of different stages of team development against the corresponding stage. Instructions Forming Stage

Members have unbridled optimism

Drag and drop the descriptions of different stages of team development against the corresponding stage. Instructions Norming Stage

Members refocus and recommit

Drag and drop the descriptions of different stages of team development against the corresponding stage. Instructions Performing Stage

Members show the discipline needed to meet a deadline

Which statement about group norms is true?

Norms can be positive or negative.

Which of the following is NOT indicative of effective teams?

Output decreases in quantity.

______ are the different sets of expectations for how different individuals within a team should behave.

Roles

Which statement about conflict in the workplace is true?

Some conflict is constructive for the organization.

Which statement about project and development teams is true?

The team generally disbands once the project is completed.

Which type of work group controls decisions about and execution of such tasks as acquiring raw materials and performing operations, quality control, maintenance, and shipping?

autonomous

Sally was disappointed when the team did not discuss her proposal before voting. Instead of saying anything, she started to miss meetings and important deadlines. Her reaction is characterized as ____.

avoidance

Groups become increasingly attractive to their members as success increases. The group's ____ then tends to increase.

cohesiveness

The degree to which members are attached to or loyal to their group is ____.

cohesiveness

The members of Tom's group are very loyal to the group and enjoy being a part of it. This is an example of a fundamental property of groups called group ____.

cohesiveness

The conflict management strategy of ______ offers the best chance of reaching mutually satisfactory solutions based on the ideas and interests of all parties, and of maintaining and strengthening work relationships.

collaborating

Which technique has been recently found to positively affect the performance of virtual teams?

competition

The primary role of a management team is to ____.

coordinate and provide direction to subunits

One beneficial outcome of constructive conflict is ____.

creativity

True or false: Teams tend to operate slowly and, therefore, inhibit creativity and innovation.

false

During the ______ stage of team development, members try to get to know one another and lay the ground rules for what types of behavior are acceptable.

forming

Cohesiveness can lead to poor group performance if the members become so cooperative that they refrain from criticizing each other's ideas. This phenomenon is known as _____.

groupthink

The tendency of individuals to put forth less effort when they work with groups than when they work alone is known as social ___.

loafing

A third party who intervenes to help resolve conflict between other people is called a ____.

mediator

Transnational teams are work teams composed of ______ members whose activities span ______.

multinational; multiple countries

Shared beliefs concerning behavior that most group members follow is the definition of group ___.

norms

Task forces and quality teams are formed to study a particular problem and to recommend, but not enact, solutions. These are types of ____ teams.

parallel

Which type of work teams operate separately from the regular work structure of the firm on a temporary basis?

parallel teams

The social facilitation effect occurs because ____.

people are worried about what others think of them

Improved work relations and new solutions are results of ____ conflict.

productive

Which type of work team works on long-term projects with specific assignments and has members who contribute expert knowledge and judgment?

project and development team

Fast-forming, fast-acting, temporary groups are unable to spend time jockeying for status or naturally developing processes. As such, it is important for members to be allowed to speak freely and honestly without worrying that others will criticize them. This is known as ____.

psychological safety

Different sets of expectations for how individuals should behave are referred to as _____.

roles

In an organization, ______ are sets of expectations for how different individuals should behave.

roles

Vashti is on a self-managed team. Not only does her team make decisions and carry out a full range of tasks, including the acquisition of raw materials, performing operations, and shipping but her team is also responsible for making staffing decisions that affect the design of the team. Vashti is on a(n) ____.

self-designing team

Which teams have control over whom to hire, whom to fire, and what tasks the team will perform?

self-designing teams

Autonomous work groups in which workers are trained to do all or most of the jobs in a unit and make decisions previously made by supervisors are called _____

self-managed teams

Which of the following is NOT critical for members to contribute to a team?

seniority in the organization

Pavel is a member of a work group. It's a solid team, and Pavel doesn't have to work very hard, because some team members always pick up the slack. He puts in his hours and gets his tasks done, but he is far from the most productive member. Pavel's behavior can be described as ___.

social loafing

Group members tend to experience conflict and disagreement during the ______ stage of group development.

storming

Tom's work team is experiencing conflict. Half of the team wants Francisco to be the leader, while the other half wants Anh to be the leader. It is normal for groups to experience these types of conflicts during the _____ stage of group development

storming

Projects requiring diverse skill and knowledge sets should have _____

team members who differ from one another

Some individuals are more motivated when others are present. This is known as ____.

the social facilitation effect

Teams that are geographically dispersed across various countries and work on highly complex projects that have considerable impact on company objectives are _____ teams.

transnational

Having the team's general purpose translated into specific, measurable performance goals will encourage high team performance.

true

Teams that make or do things such as manufacture, assemble, sell, or provide service are ____ teams.

work

Which tasks take place during the forming stage of team development? (Check all that apply.)

- Acceptable behavior of team members is identified. - Ground rules are set.

Which practices assist in team development of fast-forming, fast-acting, temporary teams? (Check all that apply)

- Embracing failure - Building psychological safety - Emphasizing the team's purpose

What are the two primary reasons that team cohesiveness is important?

- It has a major impact on performance. - It contributes to member satisfaction.

Which statements describes the way lateral relationships impact organizations?

- Managing relationships means interaction between groups or group members and other people in other groups. - Activities crucial to the team are those that entail dealing with people outside of the group.

Which are characteristic of teams? (Check all that apply.)

- Members are committed to a common purpose. - Members trust one another. - Members have complementary skills. - Members hold themselves mutually accountable.

The words "group" and "team" are often used interchangeably. Which characteristics are more likely to describe a team rather than a group?

- Members have common goals and a common approach - Members trust each other. - Members have complementary skills.

Which skills are needed by managers and groups members to make a team work? (Check all that apply.)

- Negotiating goals that everyone supports - Finding constructive ways to deal with conflict - Delivering on promises made - Building cooperation

Which of the following are associated with the productive output criteria of team effectiveness? (Check all that apply.)

- Outputs are acceptable to the customers. - Standards of quantity or quality are exceeded.

Which statements describe situations in which teams are not properly empowered?

- The group is not allowed to make important decisions. - Management does not trust the group with important responsibilities.

What two behaviors should take place during the first critical period of group development?

- The group should establish desired norms. - The group should establish roles.

What two behaviors should take place during the second critical period of group development? (Check all that apply.)

- The group should renew or open lines of communication with the outside. - The group should revise its approach if necessary.

Select all the ways that teams can contribute to an organization.

- They can improve quality. - They can reduce costs. - They can increase productivity.

Which of the following describe self-managed teams? (Check all that apply.)

- They have no immediate supervisor. - They make decisions previously made by frontline supervisors. - Workers are trained to do all or most of the jobs in the unit.

Which are characteristics of management teams? (Check all that apply.)

- They integrate work among the various subunits within the organization. - They provide direction to the subunits under their jurisdiction. - They are based on authority stemming from hierarchical rank.

What characteristics of performance goals will help improve team performance?

- They will encourage communication within the team. - Performance should be defined by collective end products. - Goals should be team-based.

Which conflict management approaches have recently been found to negatively affect performance in the electronic and virtual team environment?

- avoidance - compromise

Conflict management strategies include _____.

- compromising - competing - collaborating

Which are important for team success? (Check all that apply.)

- having team members with good interpersonal skills - developing problem-solving and decision-making skills

Select the stages of team development? (Select all that apply)

- performing - storming - norming - forming

Conflict resolution from mediation can help the parties involved improve their ____.

- problem-solving skills - communication skills - working relationships

Which of the following correctly describe work teams?

- well defined - composed of full-time members - part of the formal organizational structure

Conflict is productive when it results in _____.

- work relationships are strengthened - a new solution is implemented

Match each conflict management style to its correct description. avoidance

A reaction to conflict that involves ignoring the problem by doing nothing at all, or deemphasizing the disagreement.

Match each conflict management style to its correct description. accommodation

A style of dealing with conflict involving cooperation on behalf of the other party but not being assertive about one's own interests.

Match each conflict management style to its correct description. compromise

A style of dealing with conflict involving cooperation on behalf of the other party but not being assertive about one's own interests.

Match each conflict management style to its correct description. collaboration

A style of dealing with conflict involving strong focus on one's own goals and little or no concern for the other person's goals.

Match each conflict management style to its correct description. competing

A style of dealing with conflict involving strong focus on one's own goals and little or no concern for the other person's goals.