chapter 6 smartbook

Stan recognizes that his employees who work at the production level have ideas and knowledge he does not have, thus Stan holds weekly meetings where he asks for his employees' ideas on solving the problems. Stan is a _____ leader.

democratic

In _______ managers identify potential threats to the organization and its stakeholders, and make plans for the organization to deal with these threats.

crisis management

_____ is defined as the ability to influence employees to work toward organizational goals.

leadership

Which discipline is the process of planning, organizing, leading, and controlling people and organizational resources in order to accomplish the goals of the organization?

management

Which type of manager is responsible for making decisions about product features, name, price, and packaging, as well as planning the best distribution strategy for the product?

marketing managers

Selection of the best option in decision making is often a _____ procedure because many situations do not lend themselves to quantitative analysis.

subjective

Which three activities are likely to be performed by first-line managers? Supervising daily company operations Planning and organizing Implementing the plans of middle management Supervising workers performance Making decisions about acquiring companies

supervising daily company operations, implementing the plans of middle management, and supervising workers performance

Positions such as Chief Executive Officer, President, Vice President, and Chief Financial Officer are examples of __________ positions.

top management

When a manager attends an award banquet, he or she is acting in which interpersonal role?

figure

Why is planning a key management function?

Accomplishing the other functions depends heavily on having a good plan.

Tactical plans typically cover a time frame of ______.

one year or less

Name the three key elements in a goal.

-an attribute sought (customer satisfaction) -a time frame (time period in which the goal is to attained) -a target to be achieved (volume of sales or extent of management training to be completed)

what are the steps in decision-making

-recognizing and defining the decision situation -developing options to solve the problem -analyzing the options -selecting the best option -implementing the decision -monitoring the consequences of the decision

This is defined as being similar to a calender, containing both specific and vague items, that covers short-term goals and long-term objectives.

agenda

Knowing how to sort large amounts of information in order to find relevant facts to resolve a problem or issue is an example of ______.

analytical skills

Monique and her team have identified a problem, defined it, and developed a variety of options. The next step is to _______ each option for its practicality since some options will be discarded because of a lack of resources, legal restrictions, ethical considerations, or other constraints.

analyze

The owner of a small electronic store starts each day by telling the three employees what has to be done and how to do it. She uses her authority and economic rewards to get employees to comply with their directions. The owner of this business exhibits a(n) _____ leadership style.

autocratic

______ leadership is a leadership style that involves making managerial decisions without consulting others.

autocratic

A person using ______ skills has the ability to think in abstract terms and see how parts fit together to form the whole.

conceptual

All organizations must consider the possibility of unplanned disasters and create _____, which specify how the company will handle a variety of unplanned situations.

contingency plans

Which of the following deal with potential disasters such as product tampering, oil spills, fires, earthquakes, a computer virus, or an airplane crash? (select all that apply) operational plans strategic plans contingency plans crisis management

contingency plans and crisis management

The process of evaluating and correcting activities to keep the organization on course is known as _____.

controlling

______ is a management function that involves evaluating and correcting activities to keep the organization on course.

controlling

Nadine manages the quality control department for her company. Recently Nadine became aware of a quality problem with one of the company's products. After studying the issue Nadine determined the quality of raw materials used in the product was deficient and began looking at changing suppliers. Which step in the decision-making process did Nadine exemplify when she determined the quality of raw materials was substandard?

define the situation

______ leadership is a leadership style that consists of managers and employees working together to make decisions.

democratic

Production and operations managers...

develop and administer the activities involved in transforming resources into goods, services, and ideas ready for the marketplace

Jose started a small business two years ago. His primary objective is to increase his company's market share. Jose's objective is focused on _____. increasing efficiency increasing his firm's growth developing a competitive advantage developing a target market

developing a competitive advantage

Fatima is manager for a retail organization. Her favorite part of the job is working one-on-one with employees, motivating them to excel, and encouraging them in their work. Fatima enjoys the _____ function of her management job.

directing

_____ is the part of management that involves motivating and leading employees to achieve organizational objectives.

directing

On which two management functions do first-line managers spend the majority of their time?

directing and controlling

Managers who have decided to eliminate a significant number of employees from the organization are engaging in _____.

downsizing

Employee _____ occurs when employees are provided with the ability to take on responsibilities and make decisions about their jobs.

empowerment

True or false: Although managers engage in four primary activities--planning, organizing, directing, and controlling--the activities are not interrelated; a manager can only perform one activity at a time.

false- managers may perform two or more at the same time

The interpersonal type of managerial role includes which three specific roles?

figure, liaison, and leadership

Liberty lockworks is contemplating opening a new plant in the Southeast United States. The company needs to know if it has the capital to make such an investment and if so, will it affect the organization's overall goals. This type of decision would fall under the responsibility of a ______ manager.

financial

Maria manages a team of highly skilled computer programmers. For the most part, her employees are self-directed and need very little support from Maria. Maria is there to answer questions and provide resources, but otherwise leaves her team to do their work. Maria exhibits a _____ style of leadership.

free-rein

______ leadership is a leadership style that involves managers setting objectives and employees being relatively free to do whatever it takes to accomplish those objectives.

free-rein

Companies that practice employee empowerment use managers for ______. (Select all that apply) guiding employees making all decisions overseeing every step of employee duties making major decisions setting goals

guiding employees, making major decisions, and setting goals

Carlos relates well with others, has good communication skills, and is empathetic to the needs of others. Carlos has good _____ skills.

human relations

Which type of manager handles all items related to staffing?

human resources managers

Managers at ABC company have noticed declining profits for one of its products. This is an example of a warning sign of a potentially _____-scale decision.

large

Managers who have the ability to influence employees to work toward organizational goals have the skill of _____.

leadership

The level of management that includes general managers, division managers, and branch and plant managers who are responsible for tactical planning is _____ _____.

middle management

Who performs tactical planning in an organization?

middle management

A ______ is an outline of the fundamental purpose and basic philosophy of an organization.

mission statement

June is working as part of the strategic planning team in her organization. Currently, the team is developing a clear statement explaining the organization's reason for existence. June's team is writing a _____.

mission statement

Joseph makes a point of spending time each week building relationships and sharing information with his colleagues. Joseph is involved with ____.

networking

______ involves building relationships and sharing information with colleagues who can help managers achieve the items on their agendas.

networking

The ends or results desired by an organization, which derive from the organization's mission, are called _______.

objectives

Jake works in production for his company. Each week his work group is assigned a production quota to ensure enough product is available to meet the goals of the company. A production quota is an example of a(n) _____ plan.

operational

Which of the following refers to the actions specific individuals, work groups, or departments need to accomplish in order to achieve the company's tactical plan?

operational planning

Managers are engaged in the ______ function of management when they review plans and determine what activities are necessary to implement them; then, divide the work into small units and assign it to specific individuals, groups, or departments.

organizing

The structuring of resources and activities to accomplish objectives in an efficient and effective manner describes the management function of ______.

organizing

The process of determining the organization's objectives and deciding how to accomplish them is known as ______.

planning

Which type of manager is responsible for the activities involved in getting goods and services ready for the marketplace?

production and operations managers

A good mission statement should address all of the following topics EXCEPT ______. core competencies customers operating philosophy profit targets

profit targets

What are four common objectives of organizations?

profit, competitive advantage, growth, efficiency

Recruiting people for positions within the company, determining what skills are needed for specific jobs, and training employees to do their assigned jobs are all part of the ______ function of management.

staffing

A ______ planning process determines the course of action that a firm will use to fulfill its overall strategy and mission.

strategic

This type of plan may include plans to add products, purchase companies, sell unprofitable segments of the business, issue stock, and move into international markets.

strategic

Select the three general types of plans an organization uses to meet its objectives.

strategic, operational, tactical

Knowing how to use, and train others to use, a specific computer program is an example of _____ expertise.

technical

What skills are most needed by first-line managers and are least critical to top-level managers? Conceptual skills Analytical skills Technical skills Leadership skills

technical skills

True or false: Effective implementation of a decision to abandon a product, close a plant, purchase a new business, or something similar requires planning.

true