CMST 2064 Final LSU

the person appointed or elected to conduct a meeting is the

chairperson

which component of the toulmin model of argument is represented in part 1 of the following argument? I. Joan would be a good leader./ II. Good leaders are effective communicators./ III. Joan got an A in the communication course she took

claim

the conflict style characterized by an "I give in" approach is called

accommodation

which conflict style has a high concern for group goals and a low concern for the members personal goals?

accommodation

which conflict style would be appropriate if the issue is very important to others but is not very important to you; you realize that you are wrong or that you have changed your mind; it is more important to preserve group harmony than resolve the issue?

accommodation

"My opponent says we can lower taxes. he can't be believed or trusted. Ten years ago, he admitted to being an alcoholic.. what fallacy is this statement?

ad hominem attack

Joe gets angry with Delores during a committee meeting because she interrupts his remarks and suggests that his ideas are a waste of time. What type of conflict is this?

affective

when members of a group are experiencing interpersonal disagreements as a result of differences in personalities they re experiencing what type of conflict?

affective

which is NOT a part of the AEIOU Model?

all are part of the AEIOU Model

emotional intellegence can benefit a group engaged in argumentation because members will strive to

all of the above

________ is the outline of items to be discussed and the tasks to be accomplished at a meeting

an agenda

"Everyone in our group has signed the petition. You should too" What fallacy is being committed in this statement?

appeal to popularity

attribution theory is useful in explaining the source of group conflict. All of the following answers are examples of how attributions can prompt anger among group members EXCEPT:

What other members do seems to reflect member needs

"Sufism is not a sect of islam, like Shiism or Shuniism, but rather the mystical sides of Islam: a personal, experiential approach to Allah, which contrasts with the more perspective, doctrinal approach of a fundamentalism like the Taliban." What type of evidence is used in this example?

description

problem solving occurs when a group

develops a plan for reducing or eliminating the harmful effects of a problem

When designated leaders are "plucked from a group in order to lead," they should

discuss ground rules for interaction while assuring group members of continued friendship

"horsepower is a unit for measuring the power of engines roughly equal to 746 watts or 33,000 foot-pounds per minute." What type of evidence is used for this example?

defintion

According to Hersey-Blanchard Situational Leadership Model, a leader should _________ when group members are able as well as willing and confident

delegate

As chairperson of the PTA's election committee. Vicky believes in practicing social equality. She shares decision making with the group. According to Styles Leadership theory, which leadership style is Vicky using?

democratic

Group members who say "if you think its okay, then ill do it." are most likely using the ____ decision making style

dependent

Research has identified the standard agenda approach as the. most effective r\problem-solving m model

false

Rybacki amd rybacki 4 ethical reposniblitis in argumenation focus on claims of fact, conjecture, value, and policy

false

The 3 creative problem-solving methods described in your textbook are the single question format, brainstorming, and consensus seeking

false

The process of decision making requires a group to analyze a problem, debate pros and cons, and select and implement a solution

false

Voting is the best way to make group decisions

false

You can enhance group cohesiveness by using terms such as "I" and "my" instead of "we" and "our"

false

a question of conjecture asks whether something is true or false

false

according to styles leadership theory the democratic leadership style is always best

false

according to the Center for Business Ethics, an ethical leader would bypass a competent person in order to promote a less. competent relative or close friend

false

an appeal to tradition is a fallacy that justifies an action because many others do the same thing or share the same opinion

false

an argument and an opinion are essentially the same concept

false

an important element of the creative problem solving process is to be judgmental of ideas

false

as a form of evidence, a fact is a statement that evaluates an event, idea, person, or object

false

avoidance is the most useful and safest conflict style

false

avoiding conflict at all costs can help groups preserve solidarity, thus helping them to look more critically at issues

false

being a leader and leadership means the same thing

false

brainstorming is based on several models including John deweys reflective thinking process

false

competitive argumentation recognizes that other ideas and arguments are as important as your own

false

compromise is the most effective method for resolving a conflict

false

conflict in groups is destructive and should be avoided if possible

false

constructive conflict is characterized by competition and conflict avoidance

false

decision making and problem solving are the same

false

during the course of an argument, men are much more likely tp search out many different perspectives on a subject as well as ask questions

false

each step of the functional approach to group problem solving should be completed in order

false

effective leaders foster a sense of dependence among followers

false

effective leaders should avoid using coercive power as it is detrimental to group productivity

false

email messages are the best way to resolve conflict in virtual groups

false

emergent leaders are more effective than designated leaders

false

groups should ignore the fact that members may have preexisting preferences about what a group should do

false

highly argumentative members dislike having their positions challenged

false

in effective arguments, group members should use logical reasoning rather than engaging emotional intelligence to make effective decisions

false

in order for the AEIOU Model of conflict to work effectively, the leader must assume primary responsibility for wanting to resolve conflict

false

in order tp avoid groupthink, you should discourage individual group members from working on the groups problem individually

false

in principled negotiation it is important that group members focus on defending their positions

false

legitimate power is role model power---- the ability to influence that arises when one person admires another

false

men are minor likely than women to use evidence in arguments

false

negotiation and meditation are 2 terms for the same process

false

negotiation requires third-party intervention in which an outsider who has conflict resolution skills can help the group analyze and resolve a conflict

false

nominal group technique is a decision-making tool that helps groups reduce and refine a large number of suggestions into a manageable number of ideas

false

nominal group technique is a way of minimizing participation in problem solving and maximizing interpersonal interaction and debate

false

once a group member apologizes for a hurtful comment or a harmful action, that member should demand forgiveness from other group members

false

rather than asking "How did you get there?" a warrant asks " What have you got to go on?"

false

self concept, self disclosure, self assertion, and selflessness characterize emotional intelligence

false

the 5 traditional conflict styles reflect a dialect tension of leadership <--> follower-ship as well as engaged <-->disengaged

false

the collaborative approach to conflict works best in all situations

false

the competitive conflict style is counter productive and should be avoided when dealing with a conflict

false

the following fallacy is an example of an appeal to popularity:" everybody I've talked to on my street intends to vote Ms sullen. im sure shell win

false

the following fallacy is an example of appeal to tradition:" who are you to support our troops? As I recall, you were arrested at an anti war demonstration in the early 1970s"

false

the groupthink symptom of mindguarduing is illustrated in the following comment by a group member: "Lets not worry about the subcommittee report-- they can't even correctly spell the name of thyme woman who did the research"

false

the preparation function in the functional approach to problem solving requires that group members establish and use agreed upon criteria to evaluate possible solutions

false

the question "is the info recent?" is the test for explaining why the new York times is a more valid source than the national enquire

false

the standard agenda requires group members to follow 7 steps that begin with task clarification and end with solution suggestions

false

the steps in the decreasing options technique should be taken in the following order: generate ideas, sort ideas, post ideas, and dot the ideas

false

there are 2 important dimensions to every leadership situation: the level of leader charisms and the level of leader power

false

trait leadership theory assumes that leaders are made not born

false

when a group reaches consensus there is 100%agreement with the decision

false

when members disagree about issues, ideas, decisions, actions, or goals, substantive, affective, and procedural conflicts are likely to arise

false

when you have strong beliefs about an issue and believe that the group may be acting unethically or illegally, a compromise conflict style may be the most appropriate

false

whereas managers focus on effectiveness, leaders are concerned with efficiency

false

arguing in groups is always disruptive and should be avoided

fasle

"if lawyers develop their cases with the help from other lawyers, why can't I write my term paper with help from other students?" What fallacy is being committed in this statement?

faulty analogy

"I knew I wouldn't win the lottery because a black cat crossed may path right after I bought the ticket" What fallacy is being committed in this statement?

faulty cause

In their book, Decision making styles, Suzanne Scott and Reginald Bruce look at 5 decision making styles. Group members who say "It just feels like the right to do." are most likely using the ____ decision making style

intuitive

which of the following is the stage of the creative problem solving process in which group members gather information and attempt to understand the nature and cause of a problem

investigation

Which style from Scott and Bruce 5 decision making styles is most like Myers-Briggs personality trait if thinker?

rational

When a persons power is based on their authority to lead this is an example of:

referent power

Your group has chosen Madeline as its leader because she has demonstrated strong organizational and problem solving skills as well as a talent for motivating members and resolving conflict. What type of power does Madeline have?

referent power

the act of proving an argument either arroneous or false, or both, is defined as

refutation

which of the following is NOT part of the 4R method of Conflict Management?

reinterpretation

the elections committee of the student government council is making preparations for the upcoming campus elections. during what part of the agenda should the elections committee chairperson report on the status of the committees work?

reports from individuals and subcommittees

which component of the toulmin. model of argument recognizes the exceptions to an argument:

reservation

at what point in a business meeting should group members approve the agenda and minutes?

right after the call to order

all of the following traits are characteristic of emotional intelligence EXCEPT:

self-assertion

Which stage of the Hersey-Blanchard Situational Leadership Model focuses on being more relationship oriented?

selling

Which theory of leadership explains how leaders can become more effective once they have carefully analyzed themselves, their groups, and the circumstances in which they must lead?

situational theory

Group members who say "Lets do it now and worry about the consequences later" are using the ____ decision-making style

spontaneous

when presenting an argument, in which order should you use the following steps?

state your claim, support your claim, provide reasons, summarize your argument

"More than 40% of Americans claim to have read the Da Vinci Code." What type of evidence is used in this example?

statistic

which of the following answers depicts the 3 elements of a meeting described in the textbook?

structure, schedule, and chairperson

which two group dialects are particularly relevant when planning and conducting meetings?

structure<--> spontaneity and leadership <--> followership

which of the following problem-solving procedures is based on John Deweys reflective thinking process?

the standard agenda

argumentation is

the way we advocated proposals, examine competing ideas, and influence one another

As a decision making method, voting works best when

there is no other way to break a deadlock

all of the following traits characterize highly argumentative group members EXCEPT:

they promote hostility in the group

When your group is trying to reach a consensus, you should not agree to a decision or solution you adamantly dislike and can't possibly support

true

Whereas an example refers to a specific case or instance, illustrations are longer, extended examples.

true

Women are less likely than men to be preselected as leaders

true

a basic principle pf brainstorming is that deferring judgment improves the quality of input

true

according to research, virtual groups tend to communicate more negative and insulting messages than face to face groups

true

adding a visual component to the group decision-making process enhances both the efficiency and effectiveness of group work

true

affective conflict is the most difficult type of conflict to deal with when working in a group

true

all of the 5 traditional conflict styles reflect 2 factors: concern for individual goals and concern for group goals

true

an argument is an idea or opinion supported by evidence and reasoning

true

argumentation can improve decision making

true

autocratic leaders may be effective during a serious crisis when there's not enough time to hold a group discussion

true

brainstorming is based on the assumption that quantity of ideas and output breeds equality

true

commitment to solutions can be questionable when a compromise conflict style is used

true

conflict in groups is inevitable

true

constructive argumentation decreases the risk of groupthink occurring in groups

true

creativity requires the nonjudgemental process of searching for, spectating, and connecting unrelated ideas and elements

true

critical thinking is a process that always results in an outcome

true

during the idea generation phase of the nominal group technique group members work separately from the rest of the group

true

false consensus occurs when members give in too group pressure

true

follower-ship is more highly valued in collectivist cultures than in more individualistic cultures

true

functional leadership theory focuses on what a leader does as a measure off effectiveness

true

group members who are high in argumentativeness are more likely too become leaders than are members who are lower in their levels of argumentativeness

true

groups members with lower levels of argumentativeness have a tendency to avoid conflict

true

highly argumentative group members enjoy the challenge of a good argument and are eager to defend their points of view with confidence

true

highly argumentative members create more arguments on both sides of a position, which helps a group avoid groupthink

true

highly cohesive groups are at greater risk of succumbing to groupthink

true

impartially is a key requirement of effective meditation

true

in Intercultural terms, "face" is the positive image a group member wishes to create or preserve

true

in a brainstorming session, the group should assign someone to write down the groups ideas rather than asking each member to write down all the groups ideas.

true

in a nominal group technique session, each group member writes down his or her ideas before sharing the, with others

true

in arbitration, group members are obligated to accept and implement the final decision no matter what they think about it

true

in general, women tend to search out more different perspectives in argument than do men.

true

in the toulmin model of argument, the qualifier states the degree to which the claim appears to be true

true

in virtual groups, all types of technology are not equally suited to all types of group interaction

true

metaphors can help members explain, understand, guide, and direct creative thinking in ways they would not have thought of otherwise

true

most groups make decisions but may not solve problems

true

one of the factors that makes the single question format of group problem solving unique is its focus on creating a collaborative communication climate

true

one of the factors that makes the single question format of group problem solving unique is its focus on goal clarity and issue analysis

true

one of the most significant cultural differences in argumentation is the way people use evidence to support a claim

true

one way of encouraging creativity is to encourage innovation and discourage problem solving through instruction and imitation

true

politics can impair group problem when, for example, a member who wants to get ahead is reluctant to oppose and idea supported by the boss

true

problem solving groups rarely focus on a single type of question

true

questions such as "are the authors identity and qualifications evident?" and "does the site account for opposing points of view?" can help you determine the validity of internet research

true

research indicates that there are only slight differences in the behavior and style of male and female leaders

true

research suggests that group members emotional intelligence affects how they develop and refute arguments

true

research suggests that there are few differences between the way women and men argue

true

researchers such as Daniel Goldman and Antonio damasio claim that feelings and emotions are indispensable for rational decision making

true

self-awareness, self-regulation, and self-control characertize emotional intelligence

true

studies of brainstorming and nominal group technique have found that nominal group technique often works better for generating ideas that are both numerous and creative

true

task motivated leaders gain satisfaction from completing a task even if the cost isobar feelings between the leader and the group

true

the 3 essential components in the toulim model of argumentation are the claim, evidence and warrant

true

the 5M model of leadership tasks are 1) Model leadership behavior 2)Motivate members 3)Manage the group process 4) Make decisions 5)Mentor members

true

the DOT method works best when a group has generate a significant number of competing ideas and wants to restrain dominant members from exerting too much influence

true

the accommodation conflict style can be appropriate when an issue is very important to others but is not very important to you

true

the ad hominem fallacy involves attacking a person rather than the substance of that persons argument

true

the collaborative conflict style searches for new solutions that achieve both the goals of the individual members and the goals of the group

true

the competitive conflict style reflects a high concern for self and a low concern for the group

true

the decreasing options technique is a decision making tool that helps groups reduce and refine a large number of suggestions into a manageable number of ideas

true

the faulty cause fallacy is the basis for Manu superstitions

true

the following fallacy is an example of a fault analogy "last semester I had an excellent student whose name was Whipple,. this semester I have another student by that name. and I'm expecting good work from her

true

the functional approach to a group problem solving is based on several models including John deweys reflective thinking process

true

the functional approach to group problem solving claims that communication us the instrument groups use to reach decision and generate solutions

true

the functional theory approach to problem solving emphasizes that group members must identify the resources and research necessary for making a decision before selecting appropriate procedures for developing an effective solution

true

the groupthink symptom of rationalization is illustrated in the following comment by a group member: "what do they expect---miracles? We didn't have enough time, members, or resources to solve this problem."

true

the groupthink symptom of self-censorship is illustrated in the following comment by a group member: "Im not crazy about this idea, but everyone else seems to think its terrific. I guess il go along with the group and vote "yes" when its time to approve or disapprove the proposal."

true

the nominal group technique is structured so that all group members have the opportunity to share ideas and know that their ideas will be considered by the group as a whole

true

the standard agenda is based on John Deweys reflective thinking process

true

there are no successful groups without leaders

true

voting is the easiest and most obvious way to make a group decision

true

when a group cannot negotiate a both/and approach to the individual goal<---> group goal dialect, hidden agendas are likely to result

true

when a group uses creativity to enhance problem solving, insight represents the "aha" moment that occurs when a new approach or solution emerges

true

when an issue is not very important to you but very important to other group members, an accommodation conflict style may be appropriate

true

when ethical arguers look beyond their own needs and consider the circumstances of ot=hers, they are demonstrating the common good responsibility for ethical argumentation

true

when presenting an argument, you should state your claim, support your claim with evidence, and provide why your evidence supports your claim

true

when someone from within a group is appointed as its leader, the new leader should openly discuss leadership and seek members help in resolving potential problems

true

without power leaders cannot lead

true

you can reduce the chances of groupthink bu following a formal decision-making procedure the encourages members to disagree and evaluate one another ideas

true

the committee to save the park began a discussion of plans to organize a park clean-up day. there was not enough time during the meeting to finish the discussion. in what part of the agenda for the next meeting should this issue appear?

unfinished business

all of the following guidelines help a group achieve consensus EXCEPT:

use techniques such as trading one decision for another

"Is it appropriate for parents to bring their children to work when they can't get a babysitter or their daycare center closes for a day?" This group discussion question represents a question of

value

A claim that asserts rat something is worth while- good or bad is a claim of:

value

when face-to-face interaction is not convenient or possible, which of the following communication technologies is best suited for groups dealing with conflict?

videoconferences

which component of the toulmin Model of Argument explains why the evidence supports the claim?

warrant

which component of the toulmin model of argument is represented in part 2 of the following argument? I. Joan would be a good leader./ II. Good leaders are effective communicators./ III. Joan got an A in the communication course she took

warrant

In a collaborative setting, group members agree to the following EXCEPT:

we will acknowledge personal agendas

complexity theory helps explain

why groups need to balance dialectic tensions

argumentativeness is a

willingness to argue controversial issues with others

all of the following behaviors are more characteristic of the ways in which women respond to conflict EXPECT

women are more likely to address conflict privately rather than in front of the entire group

Research verifies all of the following conclusions about women and leadership

women who act "ladylike" are viewed as much more effective than some who behave like strong male leaders

If "task motivated" describes your leadership style, Fielders Contingency model of leadership effectiveness predicts that you will be least successful when

you have a moderate degree of power and task structure

What are the signs of a false consensus?

In order to avoid disagreement and conflict, group members agree on a common decision

There are 12 members in your group. How many members must be in favor of a proposal when deciding by authority rule?

1

A companys recycling task force is composed of 15 members. If the task force makes decisions based on a consensus, how many members must be in favor of the group decision?

15

In what way is functional theory different than the standard agenda method of problem solving?

All fo the above

Vu tries to maintain strict control over the Spring Festival Planning Committee. He insists on determining the direction and outcome of the committee's discussion. According to Styles Leadership theory, which leadership role is Vu using?

Autocratic

All of the following behaviors are recommended strategies for becoming an emergent group leader EXCEPT:

Avoid expressing your own opinion

According to your textbook, one of the most significant cultural differences in argumentation is the way ion which people use evidence to support a claim. In which of the following cultures is physical evidence often rejected because no connection is seen between the physical world and human actions?

Chinese culture

A supervisor threatens to dismiss any member of the sales team who does not meet the sales quota by the end of the quarter. What type of power is this leader using?

Coercive power

You should ask all of the following questions when trying to determine the objectivity or accuracy of evidence from an internet source EXCEPT:

Do you agree with the sources claims and point of view?

the center for business ethics at Bentley college poses all of the following questions to help leaders decide whether their behavior is ethical EXCEPT:

Do you avoid expressing your own opinion to make sure that they do not influence how group members think and act?

the warrant in an argument answers the question:

How did you get there?

the meeting planning questions in your textbook include all of the following EXCEPT:

How should we write the agenda?

General criteria that should be considered when evaluating a solution to a problem include each of the following EXCEPT:

Is the solution supported by consensus?

You have been promoted to a management position at work. You expect employees to fulfill your requests because you are the boss. What type of power is this?

Legitimate power

At the end of every month, a sales manager offers a cash bonus to the most successful salesperson. What type of power is this leader using?

Reward power

According to Fielders Contingency model of leadership effectiveness, which of the following situations is the best match for a relationship-motivated leader?

There are moderately good leader-member relationships, a moderately clear task, and a moderate amount of power

An argument is

a claim supported by evidence and reasons for accepting it

Voting works best when

a group is pressed for time, the issue is not highly controversial, a group is too large for any other method, and there are no other alternatives to break a deadlock OR all of the above

some group members have suggested that the company sponsor an annual picnic rather than a more formal annual dinner. John disagrees with the others because the company has held a formal dinner every year for more than. 10 years. Which fallacy of argument could be attributed to johns comment?

appeal to tradition

One of the reasons groups are often reluctant to think creatively is that they have preconceived notions about what can and can't be done. In such cases, your group may want to try the _____ method of enhancing creativity

ask "what if"

the statement, "I know that all of us want this project to succeed" is an example of what part of the AEIOU Model?

assume that the person means well

at what point in the agenda foes a chairperson officially begin a meeting?

at the call to order

A company's recycling task force gathered information on various recycling programs and met several times to choose which program would best suit the needs of the company. The group's recommendation was presented to the company's vice president of operations, who ultimately chose a program other than the one recommended by the task force. Which method of decision making was used in this situation?

authority rule

all of the following methods are appropriate for minimizing the potential for groupthink EXCEPT:

avoid asking questions and do not demand justifications from others

all of the following are considered guidelines for effective brainstorming EXCEPT:

avoid combining ideas

according to rybacki and rybacki, the reasoning responsibility requires that ethical group members

avoid making arguments containing fallacies

Nang tries to change the subject whenever group members argue. She also refuses to comment on controversial issues. what conflict style does nang use?

avoidance

when a member attempts to change the topic, which conflict style is a member using?

avoidance

Group members who say "I just can't deal with this right now." are most likely using the _____ decision-making style

avoidant

which component of the toulmin model fo argument provides support for the arguments warrant:

backing

in order to keep a meeting moving at a comfortable pace, the chairperson should

begin on time without waiting for latecomers

Your group needs to come up with a discussion topic for a class assignment. The group works together, suggesting as many topics as possible. Members welcome all ideas and do not criticize the suggestions of other members. Which decision-making method is the group using?

brainstorming

When a persons power is based on their ability to punish, this is an example of

coercive power

family members disagree about where to go for a vacation this year. some members want a location where there will be a lot to do. other members just want to relax. they discuss many possible sites before deciding on a cruise. they agree that a cruise offers opportunities for both relaxation and recreation. which approach to conflict did this family use?

collaboration

the conflict style characterized by a "we win" approach is called

collaboration

when a member searches for new solutions that will achieve both the individual goals of the group members and the group goals, what conflict style is the member using?

collaboration

the conflict style characterized by an "I win-you lose" approach is called

competition

when a member is more concerned with his or her own goals than meeting the needs of the group, which conflict style is the member using?

competition

some club members want to increase membership dues by $7. other club members want to increase them by $3. they have reached an impasse on the issue, so they decide to split the difference and raise the dues by $5. what type of conflict style did the group use?

compromise

the conflict style characterized by a "give little, Get a little" approach is called

compromise

when a member concedes some goals in order to achieve others, what conflict style is the member using?

compromise

which dialect tension is represented in the 5 traditional conflict styles: accommodation, avoidance, collaboration, competition, and compromise?

concern for personal goals <--> concern for group goals

constructive conflict is characterized by each of the following EXCEPT:

conflict avoidance

"Who will be the next student government president?" This discussion question represents a question of

conjecture

A claim that suggest that something will or will not happen is a claim fo:

conjecture

Paulo survived a car crash without any major injury while not wearing a seatbelt. If he uses this example to prove that seatbelts are nit needed, he has failed to test his evidence for

consistency

which of the following elements in the Harvard negotiation projects principled negotiation process asks a group to seek fair standards for resolving a conflict or choosing an option?

criteria

All of the following answers are characteristic of groupthink EXCEPT:

critically evaluating options

Refutation is the process of presenting an argument's claim, evidence, and warrant.

false

your textbook suggests all of the following strategies for keeping a meeting moving at a comfortable pace EXCEPT:

do not begin the meeting until all of the important group members are present

according to the guidelines presented in the textbook, when is the best time to address important and difficult issues?

during the middle portion of the meeting

As the leader of her group, Mira frequently reminds members that their combined contributions are essential to group success. which strategy for developing group cohesiveness is Mira using?

emphasizing teamwork

All of the steps are part of the Standard agenda format for group problem solving EXCEPT:

establishment of procedure

which component of the toulim model of argument is represented in part 3 of the following argument? I. Joan would be a good leader./ II. good leaders are effective communicators./ III. Joan got an A in the communication course she took

evidence

The Wings of Freedom tour includes 3 famous World War II vintage airplanes: a B-17 Flying Fortress, a B-24 Liberator, and a North American P-51. What type of evidence is used in this example? a. definition b. opinion c. statistic d. illustration e. example

example

Which category of power is operating when a group member nominates someone as a leader by saying, "I recommend that Romero be appointed chair of the building committee given his extensive experience as a successful contractor"?

expert power

your textbook offers all of the following guidelines for making an effective apology EXCEPT:

explain why your actions are justified

the statement, "Like most of you, im frustrated with the process" is an example of what part of the AEIOU model?

express your feelings

"How many of our company employees hire a daycare provider to watch their children during the workday?" This group discussion question represents a question of

fact

"Sex education in schools promotes teenage promiscuity." this statement is an example of a claim of:

fact

"The Biltmore mansion is the largest private residence in the United States." What type of evidence is used in this example?

fact

A claim that attempts to prove something is true is a claim of:

fact

which of the following answers is an example of the kind of evidence you could use in an argument?

facts and opinions, definitions and descriptions, examples and illustrations, statistics OR all of the above

"All inout, No putdown" is a characteristic of the nominal group technique

false

"It just feels like the right thing to do." describes the thought process of a dependent decision maker

false

"Leadership is the ability to make strategic decisions and use communication effectively to mobilize group members toward achieving a common goal." is an example of opinion

false

A question of policy asks whether something will or will not happen

false

A question of value asks whether something goof or bad will or will not happen

false

According to Fielders Contingency model of leadership effectiveness, relationship motivated leaders perform best in extremes- such as when the situation is highly controlled or when it is almost out of control

false

Consensus occurs when the majority of group members agree to support a decision or action

false

DOT is a brainstorming technique intended primarily to generate more ideas

false

In his book, good to great, Jim collins claims that effective leaders do what needs to be done to achieve the groups goal in order to win public fame and fortune

false

In individualistic cultures, members believe that displaying conflict publicly threatens everyones "face"

false

In the tpulmin model of argument, backing refers to exceptions to an argument that may invalidate the claim

false

Multiple leaders are the exception rather than the rule in virtual groups

false

One of the factors that makes the single question format of group problem solving unique is its focus on identifying and analyzing possible solutions

false

Position power includes reward and coercive power whereas personal leadership power includes legitimate and informational power

false

which of the following suggestions can help you apologize to a group when an apology is appropriate?

follow through own any promises to correct the situations

Each of the following is considered a leadership competency EXPECT:

forcefulness

What is the correct order of the four steps in the decreasing options technique?

generate ideas, post ideas, sort ideas, dot ideas

All of the following statements describe decision making in groups EXCEPT:

groups usually take less time to make a decision than an individual working alone

"Don't go to that restaurant, I went once and the service was awful." What fallacy is being committed in this statement?

hasty generalization

"My uncles visit to new Mexico was horrible. The weather was bad and the people were unfriendly. New Mexico is not a hood choice for a vacation." What fallacy is being committed in this statement?

hasty generalization

The major advantage and reason for using decreasing options technique method is that it

helps reduce and refine a large number of suggestions into a manageable number of ideas

the first 3 steps in the single question format for problem solving are

identify the problem, create a collaborative setting, analyze the issues

which symptoms of group think is expressed when a group member says "of course, were right. we have a perfect safety record, have done this many times, and nothings gone wrong."?

illusions of invulnerability

which of the following is the stage of the creative problem solving process in which group members engage in free thinking by removing procedural and mental roadblocks?

imagination

when helping group members from collectivist cultures maintain and save "face", you should keep in mind all of the following perspectives about conflict and "face" EXCEPT

in individualistic cultures, "saving face" is more important than winning an argument

All of the following benefits can result when a group uses structured problem-solving procedures effectively EXCEPT:

increased time and effort

Which of the following is the stage of the creative problem solving process in which group members allow for a period of time to reflect on ideas in new ways?

incubation

All of the following criteria should be considered when determining who should be invited to a meeting EXCEPT:

individuals who are uninvolved in the issues scheduled for discussion

Dianna has been elected as leader of the research group because she has published more than any other team member on the topic. What type of power is this?

informational power

Personal power includes the following types of power EXCEPT:

informational power

which of the following is the stage of the creative problem solving process in which group members recognize a breakthrough and work to build upon or improve and idea?

insight

All of the following answers represent basic stages in the development of group creativity EXCEPT:

interpretation

what does your textbook suggest a group can do to curb the disruptive behavior of a loudmouth?

interrupt them have them take minutes acknowledge their position ask for viewpoints from other members

a sentence such as "let debbo finish her point first, and then well hear other viewpoints" can help a group deal with a member whose disruptive behavior fits the description of a

interrupter

which component of the toulmin model of argument is indicated by words in a claim such as "likely" or "probably"?

qualifier

which of the following characteristics makes the single question format different compared to the standard agenda?

it focuses on goal clarity and cultivating a supportive communication climate

According to NORML, marijuana is a harmless drug that has no long term side effects. What criticism should be made about this piece of evidence?

its biased

"According to a 1984 article in the midland times herald, gang activity is not a significant problem in the community." What criticism should be made about this piece of evidence?

its not recent

Even though Wayne is chairperson of the finance committee, he does little or nothing to help the group. He tends to let the group take charge of its decisions and actions. What leadership style is Wayne using?

laissez-faire

Fred Fielders Contingency model of leadership effectiveness contends that the 3 important dimensions in every leadership situations are

leader-member relations, task structures and the leaders amount of power and control

Trait leadership theory, also known as the "Great Man" theory, contends that

leaders are born, not made

when members are late to a meeting, the chairperson should

let latecomers sit without participating until they have observed enough to be able to contribute

Laissez-faire leaders

let the group take charge of decisions and actions, work well in mature and highly productive groups, and may generate a climate of open communication

what are the first four step sin refuting an argument?

listen to the argument, assess the evidence, state the claim you oppose, give an overview of your objections

Modeling leadership behavior in the 5M Model of Leadership Effectiveness includes all of the following strategies EXCEPT:

maintaining control at all times

Autocratic leaders

make many of the groups decisions AND expect followers to obey orders

Deborah Duarte and Nancy Snyder point out that "technology cannot make up for the poor planning or ill-conceived meetings. In fact, it can make the situation worse." in order to avoid such problems in a virtual meeting, you should

make sure that participants have access to the technology and know how too use it

The 5M Model of Leadership Effectiveness focuses on all of the following interdependent leadership functions except:

mediating conflict

which method of conflict resolution employs the services of an impartial third party for the purpose of guiding, coaching, and encouraging the disputants toward agreement?

meditation

you can help promote constructive conflict by abiding thy all of the following principles EXCEPT:

members encourage tough competition among one another in order to make the best decisions

which of the following statements characterizes constructive conflict?

members focus on the issues

Researchers investigating the usefulness of brainstorming and nominal group technique conclude that nominal group technique works better for generating ideas for all of the following reasons EXCEPT:

members in brainstorming sessions produce fewer ideas than NGT groups

which of the following statements is characteristic of a cohesive group?

members want to conform to group expectations

During phase 1 of nominal group technique,

members, in turn, present one idea from their privately written list

Raphael has been assigned the leadership task of managing an office in which most of the employee are young or new to the company. He decides that when problems or setbacks occur, he will jot blame the group or its members. Instead, he will use the situations as a teachable moment and make sure that members accept personal responsibility for a problem and its consequences. He will also loom for situations in which group members can assume leadership responsibilities. Which of the following leadership functions in the 5M Model does Raphael show?

mentoring members

As the groups leader, Grace makes sure that everyone in her group is committed to the groups common goal. She also helps solve interpersonal problems and conflicts, recognizing outstanding group work. Which of the following leadership functions in the 5M Model of Leadership Effectiveness does Graces behavior show?

motivating members

______ was developed by Delbecq and Van de Ven as a way of maximizing participation in problem-solving and program-planning groups while minimizing some of the interpersonal problems associated with group interaction

nominal group technique

the chairperson of a meeting should

notify everyone who should attend prepare for participation in the discussion distribute minutes and reports after the meeting 'keep the group focused on the task

the president and chief executive of a virtual web space in which users can share comments claims that "The best innovations occur when you have networks of people with diverse backgrounds gathering around a problem." What type of evidence is used in this example?

opinion

The participating stage in Hersey-Blanchards Situational Leadership Model is similar to Tuckmans ______ stage of group development

performing

Position power inlaces the following types of power EXCEPT:

persuasive power

"How can the company assist employees with their childcare needs?" This group discussion question represents a question. of

policy

A claim that recommends a particular course of action is a claim of: a. fact b. conjecture c. value d. policy e. coherence

policy

A congressional debate on a bill to in crease penalties for fraud committed by business CEOs is a question of

policy

There are several problem-solving realties that can prevent a group from working effectively and ethically. For example, a member may side with a group leader in order to gain the leaders attention and backing, In this particular case, _____ will likely affect the outcome of every decision and problem the group confronts

politics

There are several problem-solving realties that can prevent a group from working effectively and ethically. Four example, a strong and stubborn leader can lead group members off on tangents and irrelevant discussions that have nothing to do with the groups goal. In this particular case, _____ will likely affect the outcome of every decision and problem the group confronts

power

there are several problem-solving realties that can prevent a group from working effectively and ethically. For example, if members resist or dismiss information that doesn't mesh with their personal inclinations and attitudes, what problem-solving reality may impair group effectiveness?

pre-existing preferences

the functional theory approach to problem solving focuses on

preparation, competence, and communication

which symptom of groupthink when one group member confronts another by saying "why aren't you in favor of this? You're the only one who's against it. Give up!"?

pressure on dissent

which step in refuting an argument would be characterized by a statement such as " I don't support the increase in student activity fees for 2 reasons: the college just raised tuition 5% and the poor economy has stressed ,any students and their parents to the limit."

preview your objections

The members of a civic association committee charged with addressing safety issues in the community disagree over whether to begin by surveying residents about their safety concerns or to start by consulting local law enforcement for safety suggestions. What type of conflict is the group experiencing?

procedural

when members of a group disagree over the method or process the group is using to achieve its goal they are experiencing what type of conflict?

procedural

Jim collins, author of Good to Great, claims that unless you are willing to keep your ego in check for the sake of the group, you won't be en affective leader. In other words, you must seek a balance between

professional will and personal humility

effective argumentation in groups

promotes critical thinking

which comopoenet of the toulmin model of argument states the degree to which the claim appears to be true:

qualifier

the members of a civic associations committee on community safety disagree on whether to install more expensive street lighting throughout the development. What type of conflict is the group experiencing?

substantive

when members of a student government council try to answer the question, "should student activities fees be raised?" they are primarily focusing on what type of conflict?

substantive

the first 3 steps in the standard agenda format of group problem solving are

task clarification, problem identification, fact finding

According to the Hersey-Blanchard Situational Leadership Model, as a groups readiness increases, leaders should move through 4 different headship behaviors. Which answer depicts the order in which these behaviors usually occur?

tell, sell, participate, and delegate

all of the following labels represent how member behavior can disrupt a meeting EXCEPT

tension releaser

if you assume that group members mean well and you feel free to express your feelings and ideas to others, you are on your way to dealing with conflict using

the A-E-I-O-U Model

which of the following conflict management methods is expressed as "We should express our concerns about the conflict and suggest a solution"?

the A-E-I-O-U Model

According to the 5M Model of Leadership Effectiveness, all of the following items are characteristics of effective decision making by group leaders EXCEPT:

the ability to identify and make popular decisions

all of the following guiding principles form the basis for parliamentary procedure EXCEPT

the group uses a 2/3 vote to ensure that the majority rules

Consider using the Decreasing Options Technique (DOT) when

the group wants to ensure equal opportunities for input by all members

many people dread attending meetings because

the meeting was unnecessary members arrived late or left early the meetings goal was unclear there were too many people

which of the following statements best describes a highly argumentative group member?

the member is less likely to be persuaded by others

the written record of a groups discussion and activities is referred to as

the minutes

all of the following statements about the minutes of a meeting are true EXCEPT

the minutes should be a word for word record ion everything the members say

the social code responsibility requires that ethical group members

treat other group members as equals

"It feels like the right thing to do." describes the thought process of an intuitive decision maker

true

"Roberts rules of order is used by the majority of groups that follow the rules of parliamentary procedure" is an example of a fact

true

"a claim of value evaluates whether something is bad or good, right or wrong, worthwhile or worthless." is an example of a definition

true

"in one study, workers rather 69% of meetings they attend are ineffective". is an example of statistics used as evidence

true

"she acted that way because she doesn't like me and doesn't want our group to succeed" could be a conclusion explained by the principles in attribution theory

true

A designated leader is selected by group members or by an outside authority

true

A mediator does not take sides in a dispute

true

According to Hersey and Blanchard, "member readiness" refers to the extent to which members are willing and bale to work together

true

According to researchers, rewward, legitimate, and coercive power are less effective than referent and expert power

true

According to the 5M model of leadership effectiveness, effective leaders explain the rationale or reasons for the decisions they make

true

According to the 5M model of leadership effectiveness, leaders manage group process buy organizing and fully preparing for group meetings and work sessions

true

According to the 5M model of leadership effectiveness, leaders manage group process by organizing and fully preparing for group meetings and work sessions

true

All groups need leadership

true

As a rule, group problem solving generates more ideas and produces better solutions to complex problems

true

Bennis and Nanus claim that power is the quality without which leaders cannot

true

Coercive power can be effective when group members are aware of the leaders expectations and are warned in advance about the penalties for failure

true

Conflict on groups occurs when members disagree about issues, ideas, decisions, actions, or goals

true

Cultures that place a great deal of value on "saving face" discourage personal attacks and outcomes in which one person "loses"

true

Decision making results in a position, judgement, or action

true

During the fact-finding step of the Standard Agenda, members must answer questions such as "How serious or widespread is the problem?" and "What are the causes of the problem?"

true

Functional leadership theory claims that an effective group can have more than one member serving in a leadership role

true

Group cohesiveness is characterized by high levels of interaction and a friendly and supportive communication climate

true

Hersey and Blanchard selling stage of leadership is sim liar to tuckmans storming stage of group development

true

If you want too emerge as the leader of a group, you should talk first and more often than the other members

true

In Wisinskis A-E-I-O-U model pf conflict resolution, the first step involves believing that other group members want to resolve the conflict

true

In groups that engage in constructive conflict, disagreement is not punished and low-status members are free to challenge higher-status group members

true

In his book, food top great, Jim collins claims that effectiveness tube leaders act modestly, do not boaster and shun public glorification

true

In mature and highly productive groups, a laissez-faire leader may be a good match for this group

true

In the 5M Model of leadership effectiveness, leaders manage group process by organizing and fully preparing for group meetings and work sessions

true

Laissez-faire leaders may have power, but they hesitate to exert their influence on group members and group work

true

Studies show that men and women from similar cultures do not differ significantly in terms of the conflict strategies and styles they use

true

Substantive conflict in groups can improve group problem solving, promote cohesiveness, increase group knowledge, enhance creativity, and help members achieve the groups common goal

true

There are no culturally universal standards about what constitutes valid evidence in argumentation.

true

Voting works best when a group is pressed for time and the issues is not highly controversial

true

When refuting an argument, make sure you have assessed whether the argument's evidence supports the claim or is faulty.

true

When you provide reasons why your evidence supports your claim in an argument, you are explaining the argument's warrant.

true