Host

How much does it cost to dine at the melting pot ?

The melting pot offers one, two, or three courses, but it is up to you how many courses you enjoy. We have entrees that start at _____per person amd four course experience packages that start at ___ per person.

Selling packages during the reservation process

Would you like us to handle the special details with one of our celebration packages ?

Fon don't ( uh huh )

Yes, it would be my pleasure

Fon don't ( yeah)

Yes, please

My responsibility as a hostess

You are responsible for interacting with the guest at the time of reservations, when greeting the guest and you continue to interact with the guest when seating them in the dinning room. You set the foundation for the entire cycle of the guest experience. You are also the last team member to bid your guest farewell after their dining experience

How to present servers

Your server brook will be with you to take your drink order.

Dont ask for their number if we have their number in the system, say..

are we speaking with mr. Blazek?

How long does it take to dine at the melting pot?

guest have the option to determine how many courses they would like to enjoy. The length of the dining experience depends on how many courses they choose to experience and the size of the party can impact the length of time spent dinning with us.

When the guest arrive, the first thing you should do is welcome them to the melting pot

hello, welcome to the melting pot. May i have your name please? Or good evening. Will there be four this evening?

5 minute reservation policy

if guest are asked to wait even five minutes, walk them to the bar, introduce the guest to he bartender and offer them to get beverages.

My guess who bought packages

if guest have ordered a celebration package, make sure it is on the right table before seating the guest

How much does it cost to dine at the melting pot?

the melting pot has entrees that are priced per person to allow guest the flexibility in choosing how they would like to enjoy the fondue experience. The flexible menu allows out guest to enjoy fondue any nite of the week and not just special occasions.

The melting pot offers celebration packages for our guest to purchase to create a memorable dinning experience. (Why)

to create a special evening for our guest by offering this unique service by sharing with your guest the benefit of not having to stop off somewhere to get something special. The cost of the celebration package will be added directly to their guest check at the end of their fondue experience.

Retrieving a guest from the bar

when retrieving guest from the bar, approach them personally, use their name and do not stand at the bar and yell out their name.

Saturday

12-11pm

Sunday

12-9pm

Number

616-365-0056

7-8 three hours

9-10 3 hours and 15 minutes

When seating servers !

A balanced head count, with each server waiting on the same total number of guest, is desired. Occasionally you will have to skip a server in favor of a veteran, so try to know each servers limit.

The most important challenging part of your role

Determining tables and servers impacts the flow of the evening for both team members and our guest. Don't allow the service staff to influence you when seating tables.

Fon don't (ya'll)

Everyone

Finalizing the reservation

Excellent Mr. Frank Blazek. We will see you and your family on Saturday, September 3rd at 5pm celebrating your daughters birthday, with flowers on the table, I have also noted that you will need a highchair set-up at your table.

Always !

Follow up to make sure the table has been greeted. This can be verified by looking at the pot handle. Or if there are napkins on the table

Fon don't ( Hey there ! )

Good afternoon, evening!

When returning to a call..

Greet the caller by name, thank the caller for holding, continue the conversation.

Seating a table during gallo wine tasting event

Hi how's everyone doing tonight. Doing great things, my name is henesses, your server ( sawyer) is going to be taking care of you tonight. Welcome to the melting pot looks like we're all here to hang out after work. Great thank you so much for celebrating with us. You chose a great place. We're actually now featuring our melting pot uncorked fondue and wine fest. On this side of the menu you will see all of options for the wine that we have chosen to to offer as far are these selections are concerned on this side you get to choose up to three different different selections which will be a small tasting of each of those three. Just on the other side we do have out perfect pairings menu. This is a four course experience. For each corse is perfectly paired with one of the wines from our wine fest on the other side. Would you like to try one of the perfect pairing dinners or small mini wine sample

Fon don't ( whats going on?)

How may I assist you?

Good buy !

How was your dinner? Thank you for celebrating your anniversary with us.

Reservation specificities

Is there anything special we can assist you with such as a high chair, food allergies, or sensitivities or handy cap access ?

LADIES NIGHT OUT

Join us for Ladies Night on Thursday, September 29, 2016.Bring your friends in for a night of fondue and fun! Featuring local vendors along with $3, 4, 5 drink specials and a fondue meal offer for only $19.95 per person! Don't forget to stop by the vendors to receive your free chocolate covered strawberry, wine tasting, and to be entered to win other prizes!

SEPTEMBER 20, 2016 - NOVEMBER 15, 2016. THE MELTING POT UNCORKED

Join us for Sipping and Dipping. This fall, we're featuring 7 delicious wines. From Chardonnays to Cabernets, fall in love with a new wine or an old favorite during The Melting pot Uncorked Fondue + Wine Fest. CLICK FOR MORE INFO

Fon don't (guys)

Ladies and gentlemen, Mr. Or Ms.

Leave computer on this screen

Leave it on sheet not floor

Fon don't ( Idk )

Let me find the answer to your question.

Fridays

Live music and happy hour 6-9 pm

Something i need

Magnifying glass and flash light for ease of viewing table chart and reservations.

To look up a person during the reservation process

May I have your last name?

Fon don't (did you make a reservation)

May I have your name please

Good bye

Mr and mrs smith did you enjoy your dinner with us? We are so glad to see you again and look forward on seeing you soon. Thank you so much for visiting our restaurant.

You should always confirm the reservation by stating the guest's name, date, and time of reservation, number of people, special occasion and celebration package. By following this standard you are delivering genuine hospitality, which sets the standard you are delivering genuine hospitality, which sets the stage for the perfect nite out

Mr. Blazek, look forward to making your evening special for you and your wife. We will have red roses, her favorite, on the table for you prior to your arrival. I will also be sure to have your preferred red wine waiting for the two.

Fon don't ( no problem)

My pleasure!

Openers:

Often arrive before the hostess, to begin preparing the heart of house and dining room for business. And will be the first to go home.

Front of the menu

On the left side you'll see put wine selections. On the right side we have our specialty cocktails and beer options.

what is the best option to describe the melting pot to a guest who calls to inquire about the fondue experience?

Our menu is priced and portioned per person allowing our guest the freedom to choose what they want to enjoy. The Melting pot offers 1, 2, 3, or more courses. We serve cheese fondue, fresh salads, a variety of entrees you will cook at your table accompanied by a variety of dipping sauces and decadent chocolate fondues.

The melting pot

Our restaurant is not only for special occasions. The dinning experience is affordable and can be customized bases on the guests budget and desires.

If you are busy and need to put a guest on hold you say..

"May I put you on hold?" And wait for a response

Selling wine, or drinks

The ___ is very popular, or i have heard the blank is refreshing, or my favorite is the ____.

Seven steps to hosting

1st present menu to guest. 2nd point out wine list specialty cocktails and beer sections. 3rd suggest a beverage. 4th present fondue featured menu. Then lastly introduce server by name. Prompt that the server will take the drink order upon arrival.

1-2 people

2 hours and 15 minutes

3-4 people

2 hours and 30 minutes

Never longer than

3 hours and 30 minutes

Friday

4-11 pm

Happy hour

4-7pm and 9-close

Monday-thursday

4pm-10pm

If i find myself making a over the phone reservation while someone is entering or is leaving the melting pot...

Always politely ask the caller to hold. Either to inform the guess that you will be right with them as soon as you're finished with the call or bid the guest a friendly farewell.

Melting pot standard for answering calls

Answer with in three rings

Double date nite includes

Any Cheese fondue of your choice. Served with fresh baked breads, vegetables and apples for dipping. Entree - Filet Mignon, Pacific White Shrimp, All-natural Chicken Breasts, and seasonal pasta. Served with Red Bliss Potatoes, Mushrooms and Fresh Broccoli with a complimentary Court Bouillon cooking style (additional charge for a premium cooking style). *Add a lobster tail for $9.95 Any Chocolate fondue of your choice. Served with fresh fruit, brownies, blondies, pound cake, rice krispies and marshmallows for dipping A Bottle of Wine - your choice of red or white (Not valid with any other offers or promotions, including coupons or special gift certificates. Valid only at the Grand Rapids location). See store for details and other restrictions. RESERVATIONS REQUIRED

Phasing

As the volume of business decreasing, it is time to send certain servers home

Suggestive selling technique

Asking if we can handle the small details be offering a celebration package

Which option is the best way to sell celebration packages over the phone?

Asking the guest if we can take care of the special details is a great way to suggestively sell the celebration packages. This is a convenient service the enhances the perfect night out.

Fon don't ( um, uh, ummm)

Breath and avoid filler words

What is a celebration package and why is it important to offer it to each and every guest?

By offering celebration packages that guest can purchase, we make it convenient for our guest to make the evening a perfect nite out. This is a unique service that sets us apart from other restaurants.

The menu is structured in the order the courses will be served to the guest

Cheese, Salad and entrée, there is a separate menu for the chocolate fondue, which will be presented to the guest by the server half way through their entrée.

Christmas day

Closed

Thanks giving closed

Closed

Closers

Closers will not arrive until we are open for business, and will stay later then all other servers to assist with the closing side work for the heart of house and the dining room.

Standard Melting pot greeting

Thank you for calling the melting pot of Grand Rapids. This is Henesses speaking, how may I assist you?

Good buy !

Thank you for dining with us this evening. I hope everything was to your satisfaction.

How long does it take to dine at the melting pot?

The melting pot offers one, two, three or more courses but it is up to you how many courses you enjoy. The length of your dining experience depends on how many courses you choose and the size of your party.

What does the melting pot offer?

The melting pot offers one, two, three or more courses but it is up to you how many you choose. We serve cheese fondue, fresh salads, a variety of entrées you will cook at your table accompanied by a variety of dipping sauces and decadent chocolate fondues. Please check out our website to see our full menu and also watch our experience video which will give you a look into the melting pot experience.

Fondue and a show (70$ per couple)

The perfect nite has never been so easy! Just make the reservation, and treat your date to a fabulous fondue meal and movie. Enjoy a special three course meal, and we'll throw in two movie passes that are good for any flick any time at celebration cinema.

Volume

The servers covering the volume often arrive near the opening of the restaurant

5-6 people

Three hours

If its someones birthday or anniversary, print a scroll in the office.

Use a note pad ! Learn how to print your own scrolls

We only want to enjoy chocolate fondue, can we do that?

We have a designed a flexible menu that allows our guest to choose how they would like to experience fondue. That means the guest can enjoy one, two , or three courses! It is entirely up to the guest.

Event 9/11 futured

We love NY 3 course meal - $24.95 your choice of cheese fondue entree consisting of Certified Angus Beef sirloin, memphis-style dry rub pork, Pacific white shrimp, Herb-crusted chicken breast, teriyaki-marinated sirloin and fresh vegetables. your choice of chocolate fondue

You should always inform the caller that reservations are not required but are recommended (why?)

We will ensure our ability to guarantee a table with no wait

× DOUBLE DATE NIGHT Friday Night is Double Date Night in October & November

We will make it easy to reconnect with old friends, neighbors or family with our Double Date Night! Two couples or four friends can enjoy a 3 course dinner for only $99.99. A minimum party of 4 people is required, and each additional person will be $25 (excludes tax & gratuity). Reservations are Required.

Greeting for gallo wine fest ! ?

Welcome to the Melting pot, may i have your name please? Ok it is going to be about a (30min) wait. But while your waiting you're welcome to take a seat in out bar lounge area and i actually do have a suggestion. We do have something new that's here for a limited time only, it is called the melting pot uncorked a fondue and wine fest and we have a wine tasting feature that includes seven unique wines with the partners in wine preparing plate😃would you be interested in trying that? Ok perfect, right this way

Reservation celebratory specifications

What anniversary is it? Whose birthday is it? Who's promotion and to what? Who is graduating? THANK you for choosing the melting pot for your celebratory event.

Reservation one

What day would you like the reservation for?

Inquire about their dining experience

What did you enjoy the most? Or what entree was your favorite? Or what menu item will you look forward to enjoying at your next visit?

Reservation two

What time were you hoping to dine with us?