ITB Chapter 15

In the context of employee recruitment, which of the following statements is true of employee-referral programs? a. They represent a real bargain for employers. b. They correlate to low levels of shareholder returns. c. They are a source of internal recruitment. d. They lead to workforce diversity

a

The Civil Rights Act of 1964 is a federal legislation that: a. prohibits discrimination in hiring, firing, compensation, apprenticeships, training, terms, conditions, or privileges of employment based on race, color, religion, sex, or national origin. b. requires firms with 50 or more employees to provide up to 12 weeks of job-secure, unpaid leave on the birth or adoption of a child or the serious illness of a spouse, child, or parent. c. establishes a minimum wage and overtime pay for employees working more than 40 hours a week. d. requires employers to verify employment eligibility for all new hires.

a

Which of the following is an advantage of hiring young workers? a. Young workers have a proven ability to multitask. b. Young workers are extremely loyal to their employers. c. Young workers have low pay expectations. d. Young workers rarely seek job flexibility.

a

In the context of performance pay options, _____ involve payment as a percentage of sales. a. salaries b. commissions c. wages d. bonuses

b

The term _____ refers to a specific time frame during which a new hire can prove his or her worth on the job before he or she becomes permanent. a. orientation period b. probationary period c. flextime period d. compensation period

b

The term _____ refers to an approach to employee benefits that gives all employees a set dollar amount that they must spend on company benefits, allocated however they wish within broad limitations. a. voluntary benefits b. cafeteria-style benefits c. profit-sharing benefits d. retirement benefits

b

Title VII of the Civil Rights Act of 1964 created the _____ to enforce its provisions. a. National Labor Union b. Equal Employment Opportunity Commission c. Fair Labor Practices Agency d. Federal Mediation and Conciliation Service

b

Which of the following is a disadvantage of on-the-job training? a. It delays the return on the labor cost of the employee for an organization. b. It can compromise the customer experience. c. It does not expose employees to work-related problems. d. It is an expensive process.

b

Which of the following statements is true of on-the-job training? a. It is the first step in the training and development process. b. It is popular because it is very low-cost. c. It does not expose employees to work-related problems. d. It delays the return on the labor cost of an employee for an organization.

b

_____ involves training workers off-site on real equipment similar to what they would actually use on the job. a. An orientation program b. Vestibule training c. Computer-based training d. An apprenticeship program

b

The process of seeking employees who are currently within the firm to fill open positions is known as _____. a. peripheral recruitment b. employee outsourcing c. internal recruitment d. employee homeshoring

c

Which of the following is a potential crisis that employers face as the baby boomer generation begins turning 60? a. The lack of loyalty of baby boomers to their employers b. The high cost of training baby boomers c. The loss of key talent and experience to massive retirements d. The demand for flexible work schedules

c

Which of the following statements is true of performance appraisals? a. They are typically conducted by managers on a one-to-many basis. b. They are usually optional and left to the discretion of managers. c. They affect decisions regarding compensation, promotions, training, transfers, and terminations. d. They are a form of informal feedback to let employees know where they stand.

c

_____ is a formal feedback process that requires managers to give their subordinates feedback on a one-to-one basis, typically by comparing actual results to expected results. a. An incentivized survey b. Internal benchmarking c. A performance appraisal d. Career counseling

c

_____ is a scheduling option that allows workers to choose when they start and finish their workdays, as long as they complete the required number of hours. a. Telecommuting b. Job sharing c. Flextime d. Homeshoring

c

_____ is focused on maximizing the effectiveness of the workforce by recruiting world-class talent, promoting career development, and determining workforce strategies to boost organizational effectiveness. a. Operations management b. Marketing management c. Human resource management d. Information technology management

c

The term _____ refers to the combination of pay and benefits that employees receive in exchange for their work. a. bursary b. gratuity c. basic income d. compensation

d

_____ help current and potential executives develop the skills they need to move into leadership positions. a. Personnel management programs b. Vestibule training programs c. Orientation programs d. Management development programs

d

hich of the following is an external recruitment method? a. Job promotion b. Job posting c. Supervisor referrals d. Trade associations

d

A(n) _____ is an interviewing approach that involves developing a list of questions beforehand and asking the same questions in the same order to each candidate. a. structured interview b. impromptu interview c. nondirective interview d. semistructured interview

a

_____ refer to the pay that employees receive in exchange for the number of hours or days that they work. a. Bonuses b. Dividends c. Salaries d. Wages

d