LDR//300//wk4

According to the theory of charismatic or transformational leadership developed by House and his colleagues, identify the ways in which charismatic leaders are believed to motivate their followers.

-By increasing followers' confidence in getting the job done -By developing a collective identify among followers -By changing followers' perceptions of work itself -By offering an appealing vision of the future

Who among the following are most likely to engage in passive listening?

-Gabriella who thinks about the next thing she needs to tell a speaker -Adrian who seldom focuses on understanding a speaker

Which of the following are guidelines one should follow as part of the first step in solving a problem in organizational settings?

-The statement of the problem should not imply that any particular solution is the correct one. -Scapegoating or blaming individuals or groups for the problem should be avoided.

According to Avolio and Bass's theory of transformational and transactional leadership, which of the following are characteristics of transformational leadership?

-They heighten followers' awareness of goals and the mean to achieve them -They conceive followers to take action for the collective good of the group

In the context of building expertise, what should leadership practitioners do to build technical competence?

-They must determine how their jobs contribute to the overall mission of their company. -They must become an expert in their jobs through formal training or teaching others and seek opportunities to broaden their technical expertise

Which of the following are research results of transformational and transactional or laissez-faire leadership?

-Transformational leadership is a better predictor of organizational effectiveness than transactional or laissez-fair leadership -Laissez-faire leadership is negatively correlated with effectiveness

In the context of resistance to organizational change, identify the ways in which leaders can help followers deal with their frustration.

-by setting realistic expectations -by demonstrating a high degree of patience -by ensuring

Effective stress management requires that leaders

-identify the root cause of the stress -monitor their stress levels -develop a plan for minimizing stress

Based on Conger and Kanungo's stage model to differentiate charismatic from non charismatic leaders...

1- They thoroughly asses the current situation and pinpoint problems with the statue quo 2- They articulate a vision that represents a change from the status quo. 3- They build trust in their vision and goals by personal example, risk tanking, and their total commitment to the vision.

Behavior

A senderʻs nonverbal signals

Which model to reduce stress is concerned with the casual role played by inner dialog?

A-B-C

The _____ _____ occurs when an individual suggests that the group engage in a particular activity that no one really wants to do, but true opinions are only voiced after the activity is over.

Abilene Paradox

Avoiding interpersonal conflict entirely by giving up or giving in or by expressing your needs in an apologetic, self-effacing way refers to _____.

Acquiescence

_____ leadership skill involves behaviors associated with being able to successfully flex and adjust to changing situations.

Adaptive

Which of the following is not descriptive of self-talk of people who are nonassertive?

Affirming

In which type of an organization is creativity likely to be more difficult?

An organization that is highly bureaucratic

When top line executives are in the acceptance stage of the SARA model, individual contributors are in which stage?

Anger or rejection

When top line executives are in the acceptance stage of the SARA model, individual contributors in which stage?

Anger or rejection

Which of the following is true?

Articulating a clear and compelling vision of the future is important.

Individuals with _____ behavior are able to stand up for their own rights in a way that recognizes the concurrent right of others to do the same.

Assertive

Which of the following is not a good to way to speak up for what you need?

Be indirect about what you need

Ellie needs to refuse a request by a subordinate. She should

Be up front and offer suggestions about what could work instead.

In Beer's model of organizational change, 'C' refers to amount of _____.

Change

The _____ _____ outlines the sequence of events, key deliverables, time line, responsible parties, metrics, and feedback needed to achieve new organizational goals.

Change Plans

A strong emotional reaction to, identification with, and belief in some leaders by followers refers to _____.

Charisma

In which authority system do people derive authority because of their exemplary characteristics?

Charismatic

The ability to engender trust in other refers to _____.

Credibility

The most important situational factor associated with charismatic leadership is the presence or absence of a ______.

Crisis

Loss of Identity

Demonstrating empathy and emphasizing the values of new roles.

Loss of Power

Demonstrating empathy, good listening skills, and new ways to build authority

The degree to which someone tells others something and ensures that they understand what was said refers to communication _____.

Effectiveness

Which of the following is not a benefit of having a credible leader?

Employees are more likely to leave the company over the next two years.

The A-B-C Model breaks stressful events into a sequence including all of the following except

External symptoms

True or false: Research has not shown strong support for the idea that transformational leaders are effective at large-scale societal or organization change.

False

According to psychologist, people who find it difficult to see novel uses for things they are very familiar with have a mental block called functional _____.

Fixedness

Which of the following is not true of charismatic leaders and their followers?

Followers are less willing to subordinate themselves to the leader.

Which of the following best describes the relationship between followers and a charismatic leader?

Followers strongly identify with their leader

Which of the following best describes the acceptance by followers of the vision of a charismatic leader?

Followers strongly identify with their leader's vision.

Which of the following not a technique to implement if you recognize that your stress level is getting too high?

Have a few drinks to relax

People who manage stress well usually do all of the following except

Have low self-complexity.

Loss of Relationships

Helping employees build new associations before change occurs or soon thereafter.

Which of the following organizations has suffered because of its lack of good successions planning?

Hewlett-Packard

Evaluation

How well listeners can paraphrase a senderʻs message

All of the following are ways for leaders to actively ensure that their messages are being understood except

Ignoring nonverbal cues from followers

Transformational leaders in a firm build trust in their leadership and the attainability of their goals through a(n) _____ of seemingly unshakable self-confidence, strength of moral conviction, personal example and self-sacrifice, and unconventional tactics or behavior.

Image

When should leaders provide pertinent materials to meeting participants?

In advance of a meeting

Charismatic leaders in an organization are able to stir followers' feelings, and this heightened emotional level results in _____.

Increased levels of effort and performance

Which of the following is not a characteristic a charismatic leader must have to be successful?

Inflexible

Behavior

It concerns the actions associated with communicating verbally and nonverbally.

Knowledge

It concerns the intentions of a leader and being aware of what medium is most effective and whether a message was heard and understood.

Evaluation

It includes feedback concerning whether a message was understood by a receiver.

Building organizational or industry knowledge

It is hard to take a hands-on approach to development in comparison to the other component.

Building Technical Competence

It often takes more of a hands-on approach to development than the other components

The system in which British citizens pay large sums of money in the form of taxes to support the queen reflects a _____.

Kleptocracy

Knowledge

Knowing what nonverbal signals to send incorrectly interpreting the senderʻs signals

Which of the following is not true of Beer's model of organizational change?

Large scale change can be implemented within weeks with a good leader.

The capability and willingness to learn from experience and apply these lessons to new situations refers to which of the following?

Learning agility

In a _____ authority system, a person possesses authority not because of tradition or birthright, but because of the laws that govern the position occupied.

Legal-rational

_____ occurs when followers either ignore or actively sabotage change requests.

Malicious compliance

The single most important work on early work in charismatic leadership was written by _____.

Max Weber

Which of the following is not true?

Meeting participants should not know who else will be attending.

Attributions of charisma will spread _____ in organizations having well-established social networks as compared to those without well-established networks.

More Quickly

The _____ _____ Questionnaire is a 360-degree feedback instrument that assesses five transformational and three transactional factors and a non-leadership factor.

Multifactor Leadership

The procedure similar to brainstorming that is used to generate ideas pertinent to a problem is called _____ _____ _____.

Nominal Group Technique

Loss of Competence

Offering coaching, mentoring, training, peer coaching, job aids, and so forth

The best way to select a solution is ______.

On the basis of established criteria

Leaders should call a meeting

Only when the benefits outweigh the costs

Which of the following does not describe people who tend to be creative?

Practical

To make a meeting more effective, it is advisable fora leader to _____.

Provide other participants with pertinent reports or support material much before the meeting

Which of the following can make a meeting more successful?

Providing interim summaries of the groupʻs discussion

Which of the following is not a good way for a leader to use her power to enhance creativity?

Punish mistakes

The question ʻwas it heard?ʻ is concerned with the _____ part of the communication system.

Reception

Before introducing new materials, leaders should provide a common frame of _____.

Reference

The reactions to change of shock, anger, rejection, and acceptance refer to the _____ model.

SARA

Analyzing the causes of a problem is the _____ step of problem solving.

Second

Individuals in the _____ quadrant of the credibility matrix could include leaders who have spent little time with followers, who fail to follow through with commitments, or leaders who are new to the organization and have had little time to build relationships.

Second

When the head of sales changes the sales compensation plan because she believed her sole concern was annual revenues, she is using _____ thinking.

Siloed

In addition to eating a healthy diet, avoiding tabacoo and alcohol, and regular exercise, leaders need to ensure that they get enough _____ as part of their effort to manage stress.

Sleep

Which of the following should be a priority in a meeting?

Sticking to the agenda

The process by which we perceive and respond to situations that challenge or threaten us refers to _____.

Stress

Span of control, team composition and hierarchy are all part of which component?

Structure

A leader who anticipated that problems could occur in manufacturing or customer service after changes are implemented to the compensation system to motivate sales people is using the _____ _____ approach.

Systems Thinking

The _____ _____ approach asks leaders to think about the organization as a set of interlocking systems, and explains how changes in one system can have intended and unintended consequences for other parts of the organization.

Systems Thinking

All of the following are true of identifying what causes stress except

The causes of stress are always obvious

The choice of whether to communicate orally or in writing, publicly or privately, and so on is primarily dependent on _____.

The purpose of the communication.

Citizen dissatisfaction with their government is reflected in which of the following?

These are all examples of citizen dissatisfaction with government.

Which of the following is not true of assertive individuals?

They act in an angry and loud manner.

Identify a true statement about group members with similar experiences, values, and preferences compared to the members of more diverse groups

They are less likely to develop a vast variety of solutions to a problem.

Which of the following is not true of leaders with high levels of credibility?

They do not encourage ethical discussions of work issues

Which of the following leaders would be considered most effective?

Those with high levels of learning agility and adaptability

The most important and overlooked situational variable affecting charismatic leadership is _____.

Time

Good record keeping is important for all of the following reasons except

To be able to avoid having meetings in the future

Who is likely to progress through the SARA model first?

Top leaders

In which type of system is the transfer of authority based on traditions such as passing of power from the king to the first-born son upon the king's death?

Traditional

Leadership that typically does not result in organizational or societal change, but rather perpetuates and legitimizes the status quo is called _____ leadership.

Transactional

Leadership that changes the status quo by appealing to followers' values and their sense of higher purpose can best be described as _____.

Transformational

True or false: All transformational leaders are charismatic, but not all charismatic leaders are transformational.

True

True or false: In an organizational context, followers' level of satisfaction is an important ingredient in a leader's ability to drive change.

True

True or false: Willing subordination to the leader involves the deference of followers to his or her authority.

True

The two components of credibility are expertise and _____.

Trust

Active listening is a _____ -way process.

Two

If an individual wants to be perceived as being assertive, the individual should

Use first-person pronouns when speaking

Constructs representing generalized behaviors or states of affairs that are considered by the individual to be important are called _____.

Values

Strategic goals are reflected in the _____ component.

Vision

Strategic goals are reflected in the ______ component.

Vision

When choosing a time and place for a meeting, leaders should focus on

What is most convenient for all participants.

Oral communication is most effective in which situation?

When the personalized aspect is important

Informal, personal communications are enhanced in which of the following situations?

When two people sit at a 90 degree angle and are relatively close to each other

The behavioral opposite of both acquiescence and aggression is _____.

assertiveness

A _____ is a system in which people pay large tributes to a small group of people at the top, but get little in return.

kleptocracy