man ch 13

conflict

A disagreement between two or more people

task group

A group created by the organization to accomplish a relatively narrow range of purposes within a stated or implied time horizon

team

A group of workers that functions as a unit, often with little or no supervision, to carry out work-related tasks, functions, and activities

functional group

A permanent group created by the organization to accomplish a number of organizational purposes with an unspecified time horizon

informal leader

A person who engages in leadership activities but whose right to do so has not been formally recognized by the organization or group

informal or interest group

Created by its members for purposes that may or may not be relevant to those of the organization

virtual teams

Teams comprised of people from remote worksites who work together online

negotiation

The process in which two or more parties (people or groups) reach agreement on an issue even though they have different preferences regarding that issue

role structure

The set of defined roles and interrelationships among those roles that the group members define and accept

One of the primary approaches to negotiation is to study individual characteristics. Which of the following is an example of an individual characteristic? a. The locus of control of each party b. The type of communication used c. The potential outcomes of the negotiation d. The degree of Machiavellianism e. The time frame available for negotiation

a

The sales department at Midwest Textiles has been together for years, and when they meet their identified objectives, they move on to new ones. Which type of group is the sales department considered to be? a. Functional group b. Task force c. Informal group d. Quality circle e. Interest group

a

role ambiguity

arises when the sent role is unclear and the individual does not know what is expected of him or her

Eduardo manages a large furniture store just outside of Dallas. This week, the city closed the street in order to repave it, which has cut off all traffic to his store. Which type of conflict is Eduardo experiencing? a. Intergroup b. Interrole c. Environmental d. Interorganizational e. Interpersonal

c

Sales have been somewhat flat this month, so the sales manager has established a contest among the sales people. If the overall sales reach a certain level, then the salesperson with the highest net sales will get a reward. In this situation, the sales manager is _____ conflict. a. controlling b. confronting c. stimulating d. resolving e. eliminating

c

Sushil is the director of Human Resources, and is meeting with several division level managers to plan staffing for the new product launch. Which type of team is Sushil a part of? a. Work team b. Interest group c. Problem-solving team d. Quality circle e. Virtual team

c

Which of the following stages of group development is often characterized by a general lack of unity and uneven interaction patterns? a. Performing b. Norming c. Storming d. Forming

c

group

consists of two or more individuals who interact regularly to accomplish a common purpose or goal

Often negotiators cannot change their relative power positions. This is a drawback to which negotiation approach? a. Individual differences b. Machiavellianism c. Game theory d. Situational characteristics e. Cognitive approaches

d

During the _____ stage of group development, members begin to accept one another and develop a sense of unity. a. storming b. performing c. forming d. transforming e. norming

e

Gore Associates Inc., is considering giving workers who perform tasks more responsibility for their performance. This includes giving those workers greater authority and the freedom to make more decisions. Gore Associates is considering reorganizing into _____. a. functional groups b. interest groups c. informal groups d. quality circles e. teams

e

Which of the following is true of negotiation? a. Its simplest form is negotiations between labor unions and the management of a firm. b. It is a process that is limited to two parties. c. It takes place between parties who have the same preferences regarding an issue. d. All parties will feel like they lost. e. It is used when agreement must be reached

e

socialization

generalized norm conformity that occurs as a person makes the transition from being an insider in the organization

role conflict

occurs when the messages and cues composing the sent role are clear but contradictory or mutually exclusive

role overload

occurs when the number of demanding roles a person holds is so high that the person simply cannot perform some or all of the roles effectively

norms

standards of behavior that the group accepts for and expects of its members

cohesiveness

the extent to which team members are attracted to a team and motivated to remain in it

role

the parts individuals play in groups in helping the group reach its goals