Management Chapter 10

introducing new information perspectives and models of behavior

Changing

supporting and reinforcing the new behavior

Refreezing

tonya sees her company eliminating jobs in order to reduce costs but the CEO was recently given a bonus of several million dollars. the likely cause of her resistance to the current organizational change is

a climate of mistrust

change that has already been experienced within the organization and is low in complexity, cost and uncertainty is known as ________ change

adaptive

a consultant with a background in behavioral sciences who can be a catalyst in helping organizations deal with old problems in new ways is called a(n)______________

change agent

in the ____ stage of lewins change model, employees are introduced to new information, new perspectives and new models of behavior

changing

what is a key aspect of the marketplace becoming more segmented and moving toward more niche products

companies are not restrained by shelf space because of the power of internet marketing

l'oreal decides to add a new line of gel nail polishes to its product line. this is an example of an _________ innovation

core

forces for change outside the organization

demographic characteristics, technological advancements, shareholder customer and market change, social and political pressures

organizational ______ is a set of techniques for implementing planned change to make people and organizations more effective

development

list the steps in the OD process

diagnosis intervention evaluation feedback

what are the two key aspects of execution

discussing hows and whats using questioning analysis

the process through which a product or service takes root initially in simple applications at the bottom of a market and then moves up , eventually displacing established companies, is referred to as _________

disruptive innovation

what is a demographic characteristice that is a force for change outside the organization

education

what contribute to resistance to change

employee characteristics change agent characteristics change agent - employee relationships

what are two practices managers can utilize in order to implement refreezing the third stage of lewins change model

encouraging employees to exhibit new change, additional coaching and modeling

list the first four steps of Kotters 8 steps

establish a sense of urgency create the guiding coalition develop a vision and a strategy communicate the change vision

T/F reactive change is planned

false

the creation of products, services, or technologies that modify those that already exist is called _____ innovation

incremental

hard work in a specific direction, hard work with direction change, curiosity, wealth and money, necessity, and combination of seeds are the six seeds of ______

innovation

organizations encourage ________ by providing three things : the right organizational culture, the appropriate resources, and the correct reward system

innovation

two myths about innovation

innovation happens in a eureka moment innovation can be systematized

______ is creating or making up something new, wheras _______ is the act of developing new and imaginative ideas into reality

innovation; creativity

change that involves moderate complexity, cost and uncertainty and is likely to trigger some fear and resistance among employees is known as ________ change

innovative

______ is a change that represents the introduction of a new practice to an organization but one that is not new tp the industry

innovative change

the second step in the OD process , ________ is the attempt to correct the diagnosed problems

intervention

what is considered to be the newest source of competitive advantage for companies competing in the global economy

knowledge

matters that can be addressed by organizational development

managing conflict revitalizing organizations adapting to mergers

when is organizational development most likely to be successful

multiple interventions management support goals geared to both short and long term affected by culture

a company that rewards employees that contribute to innovative change with bonuses is engaging in which aspects of fostering innovation

overcome employee resistance

a change in the way a product or service is conceived , manufactured or disseminated is known as an __________ innovation

process

when a change is made to a product or service that changes its appearance or performance, this is known as an __________ innovation

product

which type of change is the most complex and costly and is the most threatening to employees and managers

radically innovative change

change that is made in response to problems or opportunities as they arise is known as _____ change

reactive

what are two key aspects of turning a problem into an opportunity

recognizing a problem gain allies by communicting your vision

which steps in Kotters steps for leading organizational change correspond with the refreezing stage of Lewins Change Model

step 8

_________ is any machine or process that enables an organization to gain a competitive advantage in changing materials used to produce a finished product

technology

breakthrough products or services that do not currently exist and that are aimed at creating brand new markets and customers are known as _______ innovations

transformational

Creating the motivation to change

unfreezing

in which stage of lewins change model does a manager attempt to instill in employees the motivation to change by encouraging them to let go of attitudes that are resistant to innovation

unfreezing