Management Chapter 13
Group role behavior
Task-Specialist role, Group Maintenance role, Antigroup role
groupthink
a condition in which poor decision making occurs because the desire to maintain group cohesiveness precludes the critical evaluation of alternative courses of action
committee
a permanent formal team that does some specific task
product development team
a special type of project team that is formed to devise, design, and implement a new project
research and development team
a team formed to conduct basic and applied research to discover new approaches that will add to the company's profitability
antigroup role
blocking, seeking recognition, dominating, avoiding
conflict/management styles
competing, avoiding, accommodating, compromising, collaborating
top management team
consists of higher-level executives of the organization whose responsibilities include setting strategic goals for the firm
group maintenance role
encouraging, harmonizing, setting group standards, gatekeeping, tension relieving, testing group feelings
types of groups and teams
formal=functional and cross functional Informal=interest and friendship
stages of development
forming, storming, norming, performing, adjourning
formal teams
functional and cross functional teams
forming
group members meet for the first time, become acquainted, and become familiar with the groups tasks
what do cohesive groups do
highly cohesive groups tend to-engage in more internal social interaction and communication, have more positive cooperative and friendly interactions, exert greater influence on their members, have greater member satisfaction, are more effective in achieving goals they set for themselves
Task-specialist role
initiating activity, giving information and opinions, seeking information and opinions, summarizing, elaborating, consensus testing
informal teams
interest and friendship groups
size of groups
make research into group decision making has suggested that the ideal group size is about 5-7, fewer members might make a faster decisions but are less likely to have the optimum mix of skills and abilities, with much larger groups decisions can get bogged down with too many inputs or individual contributions are minimized or lost entirely
Team
mature group with member inter-dependence and motivation to achieve a common goal
performing
members have reached a level of maturity that facilitates total task development
purpose of groups and teams
most groups/teams can also be classified as having one three purpose: 1 some groups make recommendation 2 some groups make products or perform certain functions 3 some groups direct activities
group norms
norms are standards shared by group members-formed only with respect to things that have significance for the group, may be communicated in writing or verbally, accepted in various degrees by group members, used to regulate member behavior, may apply to all members or only some
increase group cohesion
reach joint agreement on groups goals, make the group more homogeneous, increase interaction among group members, make the group smaller, physically or socially isolate the group, allocate rewards to the group not individuals, give the group and members more responsibility
Composition of groups
regardless of the type or size of a group none will be successful without the right mix of skills and abilities, also the more heterogeneous a group the better it is at solving problems, groups with diverse membership may take longer to become cohesive but are likely to be more productive in the long run
project team
similar to task forces, but responsible for running their operations and are totally in control of a specific work projects
what makes a group cohesive
sources of group attraction-goals of the group and members are compatible, a charismatic leader, a good reputation for accomplishing tasks, the group is small enough to permit members of have their opinions heard, members support and help one another
virtual team
team consisting of people from different locations that communicate on projects through technology such as email, videoconferencing, faxing, and other forms of digital communication
quality- assurance team
team formed to recommend changes that will positively affect the quality of the organizations products
self directed work team
team of employees who are responsible for a process or segment of a job that delivers a good or service to a customer either internal or external
task force
team of temporary employees responsible for bringing about a particular change
storming
the stage where conflict occurs as team members assert their roles, jockey for leadership positions, and make known their feelings and thoughts about the tasks
norming
the stage where conflicts are largely resolved and harmony ensues
adjourning
the tasks are completed and the team or group disbands
Group
two or more individuals interacting with each other to accomplish a common goal
