Management Chapter 13

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Group role behavior

Task-Specialist role, Group Maintenance role, Antigroup role

groupthink

a condition in which poor decision making occurs because the desire to maintain group cohesiveness precludes the critical evaluation of alternative courses of action

committee

a permanent formal team that does some specific task

product development team

a special type of project team that is formed to devise, design, and implement a new project

research and development team

a team formed to conduct basic and applied research to discover new approaches that will add to the company's profitability

antigroup role

blocking, seeking recognition, dominating, avoiding

conflict/management styles

competing, avoiding, accommodating, compromising, collaborating

top management team

consists of higher-level executives of the organization whose responsibilities include setting strategic goals for the firm

group maintenance role

encouraging, harmonizing, setting group standards, gatekeeping, tension relieving, testing group feelings

types of groups and teams

formal=functional and cross functional Informal=interest and friendship

stages of development

forming, storming, norming, performing, adjourning

formal teams

functional and cross functional teams

forming

group members meet for the first time, become acquainted, and become familiar with the groups tasks

what do cohesive groups do

highly cohesive groups tend to-engage in more internal social interaction and communication, have more positive cooperative and friendly interactions, exert greater influence on their members, have greater member satisfaction, are more effective in achieving goals they set for themselves

Task-specialist role

initiating activity, giving information and opinions, seeking information and opinions, summarizing, elaborating, consensus testing

informal teams

interest and friendship groups

size of groups

make research into group decision making has suggested that the ideal group size is about 5-7, fewer members might make a faster decisions but are less likely to have the optimum mix of skills and abilities, with much larger groups decisions can get bogged down with too many inputs or individual contributions are minimized or lost entirely

Team

mature group with member inter-dependence and motivation to achieve a common goal

performing

members have reached a level of maturity that facilitates total task development

purpose of groups and teams

most groups/teams can also be classified as having one three purpose: 1 some groups make recommendation 2 some groups make products or perform certain functions 3 some groups direct activities

group norms

norms are standards shared by group members-formed only with respect to things that have significance for the group, may be communicated in writing or verbally, accepted in various degrees by group members, used to regulate member behavior, may apply to all members or only some

increase group cohesion

reach joint agreement on groups goals, make the group more homogeneous, increase interaction among group members, make the group smaller, physically or socially isolate the group, allocate rewards to the group not individuals, give the group and members more responsibility

Composition of groups

regardless of the type or size of a group none will be successful without the right mix of skills and abilities, also the more heterogeneous a group the better it is at solving problems, groups with diverse membership may take longer to become cohesive but are likely to be more productive in the long run

project team

similar to task forces, but responsible for running their operations and are totally in control of a specific work projects

what makes a group cohesive

sources of group attraction-goals of the group and members are compatible, a charismatic leader, a good reputation for accomplishing tasks, the group is small enough to permit members of have their opinions heard, members support and help one another

virtual team

team consisting of people from different locations that communicate on projects through technology such as email, videoconferencing, faxing, and other forms of digital communication

quality- assurance team

team formed to recommend changes that will positively affect the quality of the organizations products

self directed work team

team of employees who are responsible for a process or segment of a job that delivers a good or service to a customer either internal or external

task force

team of temporary employees responsible for bringing about a particular change

storming

the stage where conflict occurs as team members assert their roles, jockey for leadership positions, and make known their feelings and thoughts about the tasks

norming

the stage where conflicts are largely resolved and harmony ensues

adjourning

the tasks are completed and the team or group disbands

Group

two or more individuals interacting with each other to accomplish a common goal


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