Management Exam 3

The unofficial communication system of the informal organization, a system of gossip and rumor, is known as jargon.

false

Encoding means interpreting and trying to make sense of a message.

false

Managers should expect to encounter criticisms, disagreements, and other on-the-job conflicts regularly

True

After three months of boot camp, the group of new Marines had learned many skills and developed lifelong friendships. The final week of boot camp, called Marine Week, signaled that this group had reached the ________ stage, and would soon be moving onto their next assignments.

adjourning

Adrian is the manager of Olive-or-Twist, a swanky martini lounge. Belinay is an accomplished mixologist and she serves as the bar manager. Cassius recently began working as a barback, and this is his first job. Which of the following is an example of downward communication?

belinay shows cassius how to properly clean the glasses

Effective social media use by businesses can enable

connectivity

Which type of communication is highest in media richness?

face-to-face

Which of the following is a good tip for being an effective writer?

keep it simple; use short words, sentences, and phrases

When it is being used to make a telephone call, your smartphone is an example of which part of the communication process?

medium

In ________ teams, there is an expectation of increased productivity and quality of work life because employees are delegated greater authority and granted increased autonomy.

self-managed

Kendall frequently spots issues that will affect both her team in Sacramento and their counterparts in San Bernardino. Kendall plays a ________ role by setting meetings with both teams so they can work openly and coordinate smoothly.

task

A committee investigating the impacts of health care reform on the organization is an example of an)

formal group

When a pharmacist can't read a prescription because of a doctor's poor handwriting, the message is disrupted by ________, which is defined as any disturbance that interferes with the transmission of a message. Group of answer choices

noise

Although ______ are typically unwritten and seldom discussed openly, they have a powerful influence on group and organizational behavior.

norms

Which of the following is an attribute of good listeners?

paraphrasing what the speaker has said

When the team executes the strategic plan, it is in which stage of development?

performing

A(n) __________ could be a collection of five employees who are studying industry pay scales, with the goal of making recommendations for adjusting pay grades within their company.

team

Efficient communication is attributable to the sender, while effective communication is assessed by the receiver.

true

Which of the following is most important for the team leader to encourage during the storming stage of group development?

voicing disagreements